The female (on this particular day) staff during my visit were as bright as the store!…read more Rebecca was very helpful, on a vague situation that just occurred w/ my now former provider, AT&T. She went above and beyond for me, and even fixed what I needed w/ the SIM card. I don't have to return to either store - just to give Rebecca a call once I get a confirmationn e-mail from AT&T. Yay! The store was nice, clean and well organized. The other customers seemed to be happy with their service as well :) I'm hoping that T-Mobile's (toll free phone) customer service is as great as when I had them as a carrier years ago. So far, so good!

This was my FOURTH AT&T store I visited today. None of them had the phone I wanted and the…read moreemployees at every store but this one were sullen and not helpful. Nikki at this store was friendly and helpful. She truly wanted to help me. She ordered what I wanted and it will be delivered in a week. She said that if I had any questions to contact her, giving me her card, number and extension. I recommend this store. Ask for Nikki!

Let me start by telling you that I am a very fair yelper. By this I mean I leave reviews whether…read moregood or bad. Most consumers in the world only express their opinions when they've had a bad experience. What I'm getting at is that you can't always go by reviews especially if they only have a handful of reviews. It was long overdue for my wife and I to change carriers. We had AT&T for almost 2 decades. The service and reliability was beyond horrible. Verizon has this buy one get one special on the iPhone XR so we dropped by to get the details. Within 1/2 an hour I had two new phones with glass screen protector and two phone covers and done. We needed help connecting the phones with the same previous cell number and they were more than patient and helpful. Our salesman was Joey but we also dealt with few other workers by phone and in person and they were very polite. Joey was very well informed on the products and services he was offering. No salesman pressure techniques. Our phone has great reception and I'm no longer frustrated by dropped calls or low reception. We purchased 2 iPhone XS models so we had to pay the difference which was split monthly. They also take in phone trades making it easier for you. Thank you Verizon.

This location is the only "corporate" Verizon Wireless store in the area. For many services on…read moreexisting accounts - particularly corporate accounts - you have to go to a corporate store rather than an "authorized retailer" which are a dime a dozen throughout Gloucester County. I have never been to this location when the wait to see an agent is less than 30 minutes. That being said, the staff are always patient, friendly, and know what they are talking about. I have always left satisfied. Parking is tight and access is not easy, but they are moving this location sometime in 2017 to a larger facility with more parking and better access. You will likely not be disappointed if you visit this store, but set aside some extra time for your visit.

Service was wonderful. Kevin and Jessica at this location were polite, friendly, knowledgeable…read more Offered plenty of options and helped to navigate different plans to find me the best fit for my needs.

Terrible customer service. Went to store in the middle of the day and the door was locked. Monica…read morewas inside, with a customer, and looked at me twice and never came to the door. I called Verizon and they said to bang on the door. I did and she finally came to the door and said her coworker went to lunch and she couldn't let me in. I told her I just wanted to buy a charger. She huffed and let me in. I had questions about chargers but could tell by her attitude she wasn't in the mood for me. I bought a charger and went home and researched it. It wasn't the one for me so I returned it the next day. Lisa seemed pleasant and processed my return, or so I thought. Today, 4 days later, I checked my account and the credit never reached my bank account. I will not go back to that store. I will call Verizon and get it straightened out. I bought my charger on Amazon.

Omg. If you're looking for poor customer service, go here! LOL. You will experience poor quality,…read morerude behavior, long wait times, unclear communication, or unmet expectations. I went to the store just to get help with a very simple matter and was basically ignored and given the least amount of help you can imagine. The person who "helped" me had little or no tech experience. Come on ppl I know you can do better!! Sad.

I purchased an Apple Watch 6 here. The associate was helpful. The next day I had a question and got…read morethe manager. It was Saturday early afternoon. Guy with black hair and ponytail???? He couldn't have been rider to answer a simple question and told me to drive across town to a Apple store. I tried to het ahold of his district manager , Derek Brown by email but never got an email Back. As a family we have 4 Att phones and Direct TV. We pay close to $1000 a month all together. I will be going to another store like T-mobile / Sprint and change carriers. Although I'm a ' gold' member ,!whatever that means, not much I expect. And drive to Apple as the manager barked at me. Save yourself the hassle and go anywhere else. Worst customer service ever!!!!! Dan R.