Horrible customer service...if I could give zero stars I would .I got my phone on 4/26 samsung s9plus bought the screen protector to go with it. Next morning noticed a crack and chip in it not even 24hours after having them put it on.i didn't drop it. So Went to store they replaced it. I got in my car set it in cup holder went to pick it up it had cracked again not even 5 mins after putting it on, so I turn around go back to store to see what can be done , I dont mind paying for quality products but if both screen protectors cracked within that short period of time I want my money back..after about an hour of going back and forth with worker (tony) and manager. Tony comes back and tells me I can get my money back only if I call zagg get them to send me a new one pay for shipping and bring it to the store within the 14 day return period. So I do as they say and today 5/3 ,8 says after purchase, I received my protector from company and head straight to the store to get my money back. Well apparently know the manager says he never said that and all they can do is put the screen protector on for me. I dont want the piece of crap protecter I want my money back like you said you would do. So now I'm out 50 bucks and wasted 4 trips to vacaville. Of course Tony wasn't there and they have no idea why he woulda told me that. read more

Today was my first time stepping foot in a Verizon store and I'm so glad this is the location I choose. I was greeted by an associate named Ramon, he listened to concerns, answered all my questions and helped me pick out the perfect phone and plan that fit my needs. I would definitely recommend this location for any and all of your Verizon needs!!!! read more

My husband is the account holder, so my access is limited to some things. No problem. However, I'm appalled that a representative answered questions regarding my account to someone who is not and has never been on my account. That's clearly an invasion of privacy. Absolutely dissatisfied. read more

My sister had a $30 per month wireless plan with Verizon. She only used it to call for help to get back and forth from dialysis treatments. She passed away March 16, 2019. On March 18 I called Verizon and closed her account. Later, on March 25, as we were packing her things, I noticed the Verizon service had not been turned off. I made a second call to Tonya, around 5:15 pm, who told me I could not cancel service because I did not have her PIN. Instead, I was told to take her death certificate to the Verizon Store on El Monte, Vacaville. Yes--that is right--bring a death certificate to the store. On March 26 I did just that, making my 3rd attempt to close the account. I encountered Mean Mike at the front of the store. Mike told me I had been misinformed by everyone I had previously spoken with at Verizon and needed to come back to the store with the death certificate AND a copy of the Trust/Court documents proving I was authorized to cancel this $30 monthly service. He said this was Verizon Policy Who does this??? But Hey, maybe Mean Mike will receive some kind of award for following this inappropriate privacy invading policy. I left in tears, came back with the death certificate and the Trust and asked for a manager--I could not deal with Mean Mike again. On my 4th attempt to close the account, I was escorted to the Resolution Manager (sorry I didn't get his name), who apologized and said he would call Verizon Loyalty department and stay with me until all was resolved. He was very nice, but I left the store still not knowing if my sister's account was closed. Seems even the Resolution Manager has to wait 24 hours to verify the resolution of issues (sigh). If it is not resolved, Verizon can send bills and further correspondence to my sister at her new home in the Vacaville-Elmira Cemetery. If you know anyone who has Verizon service be sure to tell them to leave their PIN # in their Last Will and Testament. read more

3 stars for Kayla who helped us she was great!!! The last 2 stars unmarked are due to my overall dissatisfaction with Verizon... If I was solely leaving a review for Verizon I would put no stars due to the recent debauchery they've imposed on me by canceling my main line leaving other lines still active. This happened when a CSR over the phone... It's a long story (I'll spare this post the details it's too lengthy but would be happy to share with anyone interested via message:) but ONE kicker I will add is that they even had the audacity to call me on my main line the day they deactivated it while it was deactivated and my other lines were live. With all of the constant adjustments they make to they're rates and fee's and tricks to lock you into extended contracts is killing me! Yes nationwide they have the best coverage hands down but is it necessary to keep changing they're structure to our plans to lock us in longer?!?! Why wouldn't they have enough confidence in the service they provide with their phone lines areas of service which is damn near complete across the U.S. Comparatively with their competitors to not feel compelled to lock us in?!?! I'm on the verge of sacrificing a few hundred bucks for the extended contract they've phenagled me into along with sacrificing my service areas to switch over to a new provider! AT&T had hardcore burned me to the point of no return but there are several other lesser cell phone providers that I'm strongly considering giving my business too!!! I mean seriously... None of the actual stores even provide us public bathrooms because they don't serve food items?!?! We spend thousands of dollars with them annually and we can't even get the convenience of a public restroom while having to wait patiently for someone to help us?!?! read more

My husband and I came into Verizon to upgrade his phone. We had the pleasure of working with Kai! He was extremely knowledgable about the ins and outs of each of the phones my husband was looking at and gave us a good recommendation based on hardware capabilites. He also looked for promos to see if he could save us money on the new phone. He didn't try to up sell us on anything which is definitely a first with Verizon stores. Overall I am extremely impressed and will be coming back to this store to work with Kai for any of our cellular needs. read more

I was honestly scared to come into this store because of the bad reviews. I decided to stop in on my lunch hour, and just see how it went. I got a great salesperson named Tina, and I was in and out in 30 mins, with my new iPhone 6s activated, and glass screen protector installed. She even helped me with my old cell phone trade-in a day later, and applied my credit to my bill, by letting me text her the info. I just love when it's that easy. Unless I get a weird bill in a month, I couldn't be happier with my experience. Goes to show you, you can't always rely on bad reviews! read more

This past weekend I made the decision to make the move from T-Mobile who my family and I have had for the past 12 years even when a large part of that time we have lived in an area that the service was very hit or miss but we enjoyed the customer service so we stayed far too long. We went into Verizon just to see what the numbers looked like knowing they were far superior to the other carriers. I told my mom it was most likely out of the question as Verizon has in the past been known to pose two issues in my book. 1) no unlimited data 2) very large deposits when I have tried to get their service. We were greet by a very friendly and knowledgeable man named Micheal. He answered every question imaginable and in a direct way that put your mind at ease because you didn't feel like he was omitting things to keep the sale. We actually were in the store three times because the first visit was just to get numbers and much to my surprise the computer system said no deposit on each line so we had to come back later with the third phone to trade in. Well when we came to sign up it turned out there was a glitch in the system and it was now asking for a big chunk of the phone cost up front which was no doable that day for us so I thanked Michael for his time and left I barely got out of the area when he called me and said he had talked to corporate and gotten them to agree to the original answer. You may of heard the term pulling strings but Micheal believes in pulling ropes for his clients. I have never been happier with a customer service experience. read more

I would give them zero if that was an option. Kai is very rude and condescending. Went in for some help but was told that I should have just gone on-line and got the information. When I continued to ask for information he made it quite clear that I was just wasting his time...REALLY??? Go find a job in collections Kai...you don't belong in customer service. read more

I have been here at least five times now. Today Jeff helped us but everytime, for years, the staff have been really smart, patient, considerate and seemed to go above and beyond in all ways. I really recommend this store. read more

Manager is shady. Called verizon cust. service and they said I can upgrade, went to the store. They said in order to upgrade 4 days early I need to purchase a $140 accessory package and lied to customer service saying they took care of us. Customer service rep called us back and even said they didn't trust the people helping us. Used multiple excuses instead of just saying they can't help. I created yelp account bc they sucked that bad. read more

I have been to many verizon stores with great customer service. However, the staff at this store are rude, lazy and just horrible. I would avoid this store at all cost. read more

BE CAREFUL!!!. Went in to see what could be done with my phone.. Employees were very nice but learned why when I got my bill.. I was told with my new iPad Air and my plus the bill would be $16.00 more. That sounded like a fair deal for what I was getting. Then I get my first bill and was surprised to say the least.. I was prepared to pay my promised bill of about $140.00. My bill? A whopping $533.00. Pretty sure my math is good and can't see how it could be so much.. I recommend anyone thinking of getting any Verison products go to authorized stores and just pay there. The other stores are not paid by commission. read more

(1) Each time I have entered I found an employee stationed at the door to take my name and schedule me. (2) The employees are always courteous and try to be helpful, even patiently listening to my rant, when they already know the answer. (3) I separate the staff from the product. (4) In these reviews customer service is supposed to be rated, not the product, nor the service provided by the corporation itself. (5) I wouldn't give the Verizon corporation five stars but I certainly will give it to the staff. They are trying to earn a living and doing the best they can, given their Verizon training, which I must say is also five star. read more

Not great phone service. . Don't get fooled for any deals..not so helpful. .AT&T is very comparable. . N better