VANITY!!! She was absolutely amazing. I took my mom to get her upgraded from an iPhone 8. I finally talked her into upgrading her phone. Given I need 3 phones asap I budgeted for the 15 so we knew what we wanted. We were checked in and told there would be a wait. We were prepared to be patient but almost immediately we were called over. Here is where we were fortunate to meet Vanity. We told her what we wanted, she tried to get us to think about the size difference of the phone but wasn't pushy about it. She did let us know about the restock fee if we returned it. We should have listened to her. My mom had the phone all of one evening and struggled with the size. So back to the store we went this week. My mom had called to be sure Vanity was there and she remembered us. She was under the weather and apologized that she wasn't herself *she was only slightly less wonderful. She took us right away. *there was no one waiting She politely reminded us of the restock fee, which while any restock fee sucks, I knew I was paying it before going in. I knew this because she was so thorough the first time. While she wasn't feeling well she was still just as thorough with us the second time around. And this time my mom was completely happy with the purchase. As a manager, I know how hard it is to find an ace. You have one. Vanity is incredibly knowledgeable about all things T-Mobile. She has impeccable customer service skills offers value and benefits while listening to need and meeting them. Not to mention, she is compassionate in her interactions and personable. Vanity a rare find and I will be recommending her to anyone I know or meet with any cell phone need in both my professional and personal life. I will be back for my phone upgrade and have her card so I know she'll be there, she is just that easy to work with. Thank you Vanity, you made me but more importantly my mom very happy. To her managers. Please recognize her, if you don't I may just plot on stealing her. I'd hire her in a heartbeat!!! lol read more

I had a really positive experience at the T-Mobile store thanks to Christian. I came in to pay my final bill and get help with unlocking two iPhones. While the phones ultimately couldn't be unlocked at that time, Christian took the time to clearly explain the situation, walk me through my options, and give me helpful insight on what steps I could take next. What really stood out was his patience and genuine willingness to help. Even though the store was very busy with many customers waiting, he never rushed me and made sure I understood everything. I truly felt like he cared about helping me, not just getting me in and out. Thank you, Christian, for the great customer service! read more

Just over 2 years ago I wrote a review giving them 5 stars for the outstanding customer service I received from their associate, Vanity. I mentioned I hoped the next time I needed service I would have the pleasure of working with her again. Well, today my husband and I needed service and Vanity waited on us again. Just as last time, she was amazing! Always pleasant, and very efficient, she made our T- Mobile experience noteworthy once again! I'm happy to get the privilege of writing yet another 5 star review for Vanity! If you go to this T-Mobile store, I hope you get to work with her. I feel very confident in saying that you will not be disappointed! Thanks again, Vanity! Hope to see you next time! read more

My boyfriend came here to get his screen protector changed out as he has insurance. Normally an associate will check to ensure they have the screen protector prior to removing the damage one. An associate removed the damaged screen protector and discovered they didn't have a new one to replace it with. He works in construction, therefore a screen protector is absolutely needed. Instead of owning up to their mistake they offered he pays $60 for a different screen protector. Makes absolutely no sense! I checked online to find other locations if they have the screen protector needed in stock and showed this location. (iphone 15 pro max) I called to ensure they have it and the lady said yes and placed it on hold. I walk in and it's an Iphone 16 pro max screen protector. First off, how do you get it wrong when it literally says 16 on the box?? Employees need training here pronto! read more

So we came in at closing to get our privacy screen protectors replaced, because we have the insurance. Liz and Jonathan are gems! They answered all our questions about some products we were interested in. We left happy and with some new iPhone swag. Great customer service and super helpful and funny. Props to them both, especially to Liz! 20 out of 10 read more

Beware of the online telephone support. When talking to them, they omit expensive details like the $18 T-Mobile service charges on top of the regular billing for the plan you choose. And advice on which plan to use is often just downright wrong. There are also mid-cycle charges they do not mention when you add a line(s). The whole process is deceptive and misleading. And, the monthly discount for autopay ONLY applies if you allow them to directly access your bank thru a debit card. Our whole experience was a goat rope that has left us considering dumping T-Mobile. read more

I have to say that when I called my local T-MOBILE I was furious! I had called the 611 number to TRY again ( the 6th time!) To activate my grandson's phone. He lives in N. Carolina and I am here in Vacaville. There was/is always a problem...and tonight the representative actually HUNG up on me!! I have been with this company for over 20 years! So, by the time I called my local store, I was fit to be tied!!! Anyway, I was very lucky to speak with Julie, who calmly listened to my vent, and gave me a perfect solution. Now, why that TERRIBLE representative didn't suggest this solution is beyond me. So, because of Julie, I gave them a 4 review. If the review was about the 611 call, it would have been a 1review. read more

I've read many good reviews about this store. We have 3 T Mobile stores in Fairfield where I live but my daughter told me that this store was the best.I felt like Jeremy made no real effort to address my issue and just wanted to make a sell on a new phone.Rather than try to help me,he decided that my phone was permanently locked and I needed to buy a new one. If you read my review then you know that my daughter unlocked my phone in under 10 minutes. She doesn't work with phones, she just took the time to try to figure out what was wrong. I have been with T Mobile for 18 years and have never had a negative experience until now.Jeremy almost had me buy a new phone that I didn't need.If my daughter could figure out how to unlock my phone then a T Mobile representative certainly should have been able to do it.You could improve by making sure that your people are knowledgeable and don't try to take advantage of customers. read more

Avoid this store at all costs! My family was tricked into signing a 2 year contract for a special promo that WAS NON EXISTENT. Our bill is now way more than quoted and there is nothing we can do about it. read more

Me and my wife walked in to get her phone upgraded. We were pleasantly surprised with a great experience with Tina! Not only was she able to help us out efficiently, but she also made the conversation feel genuine. We will definitely go back to her for any future assistance! read more

Storefront and website show store opens at 10am. Employees show up at 10:30am and place a sign showing new hours. Opening at 11am. Well thanks a lot T-Mobile. I had nothing better to do than sit around for an hour. Maybe I'll explore another carrier. read more

Poor customer experience & unethical practice involving not providing a receipt. I would not trust this T-Mobile for future business. read more

Liz was awesome . So knowledgeable and helpful . Will always go yo this store and ask for Liz if she is available !

Terrible customer service! As a 14 year long customer , I had to fight for six months, with so many calls that I can't even count, just to try and get away from them.. they used every excuse possible from you didn't return your router. You continue to use one of your lines and not cancel it and then you got a phone that you never finish paying off, which was supposed to be under an insurance claim that I paid a premium on for 14 years ! To top that off the lady tries to insinuate I was lying about everything I experienced with their company even though it was all laid out in the phone call records! I got a 40 point hit to my credit for a $340 bill. that wasn't even legit! They lie worse used car salesmen. read more

Staff are rude and they took advantage of us less techy people. They are inconsiderate and not helpful. I wouldn't go to this place again.

Went there for a little maintenance. Needed to find out about problem with charging. She looked at usb port and said i might want to get one of those dust blowers. I had gone to napa branch before to check my speaker and tech there checked and found my port was dirty so he cleaned it and my charging port. So this associate was either i knowledgeable or lazy! If i wanted to get a new charger it might have been better service. They expect u to buy a new phone and a warranty for service but they can't give u the service! read more

Again went to the store for some technical help for both my wife and I - Conan came to our rescue once more - even though there would be no commission for him our problems were solved - he was very patient and friendly at the same time (like last time) - the staff knows us by sight and probably know we are only there for an issue - but they approach us fast anyway - that is great service and glad we switched to T-Mobile - if you are not with them yet you should consider them for sure ! read more

I stop by to get an case and screen protector for my new iPhone that just had arrived by mail. When I asked them if I could get it they told me I had to wait, so, I asked if I could just pay for the case that I had already choose the guy said no because there were another customer who wanted to buy a phone and he would not have her wait for it. So, I told him I was in the rush and he said she wanted to buy a phone which was better than a case. There were 3 people and none of them could help me. read more

I had really high hopes in switching to T Mobile, it lasted less than 48 hours. It's like getting a new car, you're really excited until you start realizing it's a shell game with your money. Once T-mobile has your phone line switched over, the customer service is gone. They seem terribly nice about it as they keep trying to dig into your pockets. They sold me two phones (BOGO), one which was not nearly adequate for my needs. When I went back to discuss the matter, several staff agreed it was the wrong phone for me. But wait, we won't charge you a restocking fee. We will take back the phones and only up charge about 1k to rectify our salesman's false pitch. And....all offers are off the table, sooooo no BOGO, but you can pay full price for the same phone we gave you to begin with plus the phone we should've sold you. Sorry, our mistake caused you to not have cell service for going on three days now, but you will be charged for that inconvenience too. Within a 48 hour time frame I ended up with no new phone, no service and I was supposed to thank them for this. Day three, no phone service yet...but I still get to pay for it. This explains why the T-mobiles ratings are either super high or low. Either you had a good experience or you don't know you were taken advantage of, versus those of us that simply won't put up with being treated badly. BTW - I almost never write reviews. I sincerely hope this helps people think before giving up their hard earned money. read more

This location is great, but TMobile is awful. I didn't have a working phone for over a year. People would call me and couldn't hear me (& vis versa). I would spend hours of my day talking to TMobile Helpdesk (611) trying to get the issue fixed. TMobile blamed the issue on my iPhone. Apple blamed TMobile. So I switched to Verizon and I moved that exact phone over. Well, it works perfectly now. I'm paying so much more, but I HAVE A WORKING PHONE! I wasn't able to move over my husband's Samsung phone. Again, Samsung was blaming TMobile, TMobile was blaming Samsung. So I just got a new phone for my husband. Never again will I get TMobile. read more

I have been with T Mobile for many years, and am ALWAYS satisfied with their customer service! Today, I had a recurring problem from yesterday. It was very frustrating to me, but Kiana was so pleasant and helpful, that it was difficult to be in a bad mood with my phone!! She was super helpful, and solved my problem! Thank you Kiana!! And, a shout out to Conan, another wonderful employee at this location!! And, this is a BIG reason I don't change my carrier read more

Just bought an iPhone 12 for someone's birthday and when we opened it it appeared used with finger prints on it. Ran back to the T-mobile store to exchange it for another identical phone and they tried charging me an extra $70.00 dollars. They also implied that I was lying and pretty much told me to deal with it. I have been a T-Mobile customer for almost 10 years now and have always been happy with the service but this is ridiculous. Whatever happened to customer service? The store reps didn't even bother to look at the phone when I brought it back. Verizon is looking really promising right now . read more

I still like coming to this store. There was ONE visit of the maybe 10 I've made this year where the customer service was subpar, but people like Mike, Sean (don't think he's here anymore), and Elise (I think that's her name) make it worth coming to this location. My most recent visit, Mike helped change things on my plan, helped me get a new phone, all without trying to sell me or pressure me into getting more or getting a brand new phone (we always get new2u). Mike is the man and should manage this store!!! read more

I bought two chargers for my iPhone for a total of $70! One I keep in the car USB the other my daughter uses for her phone in the house. It's been ONE month and both stopped working! My husband told me to get the cheap gas station ones but I refused thinking about quality and not wanting to damage my phone. I guess I should have listened OR I'll try Verizon or an Apple store?(One of the best car chargers I ever had was from Verizon) Waste of $70. Unbelievable actually. I've heard their phone service is of the same quality as the chargers they make. Smh read more

I was in the store last week for 2 consecutive days after shopping around. And I'm sooo happy that I finally did it for I've been w/ AT&T for the last 17yrs. Mr. Mike & a young Asian guy by the name of Conan were exceptionally Professional & great Customer Service that made my transition a lot easier. It shows that they do care about their customers & love what they do. Not like others who are just after w/ their commissions & they forget what matter the most which is making a difference to their customers. Also, it's not all about money....... On the other hand, Mr. Cody, who happen to be the Manager might be having a bad day so it gives negative vibes to others.(No matter what, we have to act Professional & no Personal Issues @ Workplaces). What caught my attention was their Valentine Promo of buy one & get one free Cp. Especially the 55yrs. old above w/ 2 lines Unlimited plan for $80 ( not to mention I was paying $350-$500/ months to the previous Server for 4 lines & a bundle). Now, you can see what a great savings I made. So far we have no problems w/ our new Iphone 8 & Plus. Conan, was helping me in the morning but I had to come back in the afternoon so Mike finished my transactions smoothly & made sure I'm in complete satisfaction before leaving the store. A million Thanx for your job well done & dedication to your service. Definitely, a word of mouth will be spreading in the neighborhood. read more

T-Mobile - Mobile Phones Near Me - Vacaville, California

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Conan was major help to us today. We had a lot of issues with the very first store we went to in VA when we switched. They didn't inform us about certain things we needed to do and Conan helped us fix that and gave us all the information that we needed! Thank you so much! read more

T-Mobile - Mobile Phones Near Me - Vacaville, California

Thank you so very much to the most incredible young lady that helped my 10 year old son and husband buy new phones. No intention on purchasing today. We were visiting from out of town. Like so many sales people, they ignore my son when he starts to ask questions about products they ignore him and talk to us. Young lady asked him questions . Most important she listened!! determined his needs and found the perfect phone for him. Including case insurance and screen protector. He is the consumer and the future business. She was so helpful. My husband decided to buy his long wanted upgrade Too! I can't day enough. I wish I remembered her name. But totally amazing. read more

T-Mobile - Mobile Phones Near Me - Vacaville, California

Paul greeted us very warmly with courtesy and professionalism. We had a simple request which he solved immediately. The whole staff was fantastic. Great job! read more

I've been visiting this site since 2010. They need earlier hours on the weekends and more customer service assistants at all times. This is a busy store. read more

T-Mobile - Mobile Phones Near Me - Vacaville, California

I came. I saw. I came again. Went home. Decided to go back. Came... Went next door to Panda Express, ate too much. Walked to my car. Fell asleep. Walked back to T-Mobile. And came again. Fun Experience. 5 Stars. read more

The only good thing about T-Mobile is that they don't force you to sign an official contract, however, if you're trying to buy a new smartphone you're basically stuck with them for at least 6 months. After you pay off your phone you need to wait 6 months before they will allow you to transfer that phone to a different company--but honestly, you're not going to want to do that. It's like phone manufacturer's send different phones to different phone companies (this is actually true) and T-mobile gets the phones that are made with the parts that are in the recycling bin ready to be thrown out. In the year or so we've had T-mobile I've not gone one week without something happening to my phone. It's a terrible, terrible company. read more

Trying to buy a USB cable for a car charger is actually like trying to buy a car. But the staff is friendly to be fair.

I recently picked up a cellular iPad mini and although I've been with AT&T for over 10 years, I didn't want to add my tablet to my existing wireless plan. The fact that T-Mobile offers 200mb for free with no monthly account intrigued me. I was doing some shopping at the Outlets and saw this T-Mobile location, so I figured I'd come in and ask about their plans. As soon as I entered the store, I was greeted and asked what could be done for me. I asked about their data plans for tablets and after explaining my needs, I was pitched a 3GB plan. I continued to explain my needs and said no apps or video were to be used, only a few emails a day. Finally the associate informed of their free data plan, but once he knew I was interested in getting the free plan, I became a hassle to him in his eyes. He went along and setup the iPad but the difference in service was day and night. Regardless of the mediocre service, the associate did his job; set up my iPad, and set up my (free) T-Mobile account. read more

While the employee that had helped me was extremely helpful, I knocked a few stars off for the fact that this location offers appointments but does not honor them. I scheduled an appointment online for 6PM, was at the store around 5:50PM. The employees were helping customers in line in the order they were lined up. Not once was anyone asked if they had an appointment, and I was not helped until around 6:30. Note to management: either implement the appointment system, or remove the option. read more

I saw some positive comments posted on Conan. I concur! He is an excellent service person. Visited on Tuesday 9/17. He helped us with billing plans and helped getting a different phone. Patient and knowledgeable. Thanks! read more

(Review is for the store, not the cellphone service) Needed to return an item that was loaned to me by T-Mobile. Mike, one of the store associates, took the time to make sure I was taken care of. A glitch with my account meant the return couldn't be processed in store; Mike went through the process of getting me a return label for the item I needed to send back and even called customer care to double-check that everything had gone through. Noticed other store associates were also very attentive in helping out their own customers, were courteous, respectful and attentive to their needs. Nice to know if I have an issue that can't be resolved through Twitter support (my usual choice), I can get the help I need from the local store. read more

DO NOT COME TO THIS PLACE UNLESS OTHER T-MOBILE STORES CLOSED. The customer service here is so horrible. All they care is MONEY, MONEY, MONEY. The OWNER of the store treats you as trash if you are NOT A NEW customer. When you ask questions about the bills or over charges he looks at you as you are wasting his time and gives you a general nonsense answer or point finger to T-MOBILE then walks away searching for a NEW customer . I know everyone wants to get a good business but this RUDE owner is way too much going after MONEY, MONEY, MONEY. DO NOT COME TO TO THIS PLACE if you don't want your blood pressure goes up high or know how to control your temper. read more

I don't even want to give this cellular company 1 star! STAY AWAY!!! You will be greatly disappointed and frustrated if you switch over you cell phone plan to T-Mobile. I can not say enough how much me and my husband have been through with this company. We were referred to Tmobile by a friend who works for the company. We were promised new phones, unlimited data and a 20% discount because I work for the state. Once we got into their store that whole plan changed. We were charged $30 per phone, had their gap insurance added (which we were not properly explained about), a warranty charge and taxes. We switched to tmobile because we were guaranteed a lower monthly bill, however we were paying more than we were at Verizon and our bill ended up being $190 a month. For some reason they couldn't apply my state discount in store and it had to be done online. We tried applying online but their website was down and would not allow us to apply for discount. We went back into the store and they said we have to call 611 and speak with their migration team. Finally get ahold of someone at migration team and was told that we would only receive a 15% discount and they would submit the application for us and call us within 2 hours. Never received a call, we called back a week later and was told that the migration team cant do it for us and we have to do it online!!! Ok why were we referred to them in the first place and promised this would be taken care of? Finally we are able to get through online to apply for discount, we get approved for discount but told that it no longer be applied to our plan. So right off the bat we have already dealt with misinformation, on top of that we have no service anywhere!!!! I live in Vacaville, we're not in a rural area, they have towers all over however I have no service anywhere in this city!! All my phones calls sound like they are underwater and drop. When I head towards downtown and north Vacaville I get a "no service" signal. I don't receive text messages and can never get on internet to use my unlimited data! What good is unlimited data if you can never use it?! After 3 months me and my husband had enough of tmobile. So we decided to switch to a new provider. We were told we had to pay off our phones and have them unlocked. We walk into their store and they have a line out the door. They have 3 employees ( 2 helping 1 customer, but they aren't doing anything but starring at a screen and 1 on the phone for over 45 mins). Every customer in the store seemed annoyed by the wait. After waiting for an hour in line we are told they can't unlock our phones in store and we have to call their customer service. (why cant they seem to do anything in store?) So we leave, call customer service and the lady who is helping us over the phone tells us that an unlock code will be sent to our email. Check the email, nothing. After being switched to different departments over 5 times and being told the phones are unlocked, wait they aren't unlocked, wait its in your email, wait we cant unlock over the phone... we finally are told that we have to wait 24 hours for phones to be unlocked (again, why weren't we told this in the first place?) Mind you we were passed around, stood in store and told different things for over 5 hours total. I will never use them or refer any of my friends or family to tmobile. They have horrible customer service, terrible phone service and nothing is addressed directly, you are just passed to another department so that they don't have to deal with the issue at hand!! AGAIN STAY AWAY!!!! read more

Probably the worst service ever. I walked in and there was three men working. Two of them were helping customers and the other James was supervising and constantly checking his personal phone. There was three people ahead of me. I was told the wait for 15 mins and walked out 45 mins later with no phone. I told James as soon as I walked in I was looking to get an iPhone 6 silver and the people in front of me had bought the last one I wanted. So instead of letting me know he let me sit there and wait. Then James had another gentlemen help me and had him break the news to me while he went in the back and had him deal with my unhappiness. What a little bitch. If James is the manager he is a poor excuse of a manager and I will never be returning to this location ever again. I would rather give my money to another T Mobile store. read more

As a senior, I can heartily say that I will never use T-Mobile . Here's why: About a year ago I stopped into a T-Mobile store to hear about their plans. I was impressed by the cost of service for my wife and me. So, on June 11, 2018, I stopped into the Vacaville T-mobile store to find out if they had a way for me to try out their service at my home where I always have 1 or 2 bars with Verizon, but occasionally lose a call. The sales rep was pleasant, and I was told that I could get a prepaid service and just replace the Verizon SIM card with one from T-mobile. The sales rep was glad to replace the SIM card for me, and to charge me $58.65. I went home and had the dreaded "NO SERVICE" info on my phone that night and the next day...this morning. At 11:50 am today, June 12, 2018, less than 24 hours from my purchase, I went back in and told the sales rep that in both the evening and morning I had no service. He said, I told you that you couldn't get a refund for prepaid phone service!! (Having had a minor stroke on March 3, 2018 I could not recall any such warning.). The moral of this story would seem to be, if you have a poor memory or are a senior, watch out for T-Mobile. I admit that he may have warned me. I called the corporate office and that said, if I had bought the service online they could refund the money, but not if I bought the service in a T-Mobile store. I am now looking for ways to share my experience with others. read more