My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

In total transparency, my internet service is occasionally spotty. However, I had the same issue…read morewith Comcast paying 2-3x what I pay Starry. Where Starry shines is their ease of use and customer service. They're serious and straightforward about no hidden fees. Installation was super-easy. I'm moving out of the area, and they've made that very easy, as well. SUPER-friendly and helpful staff, which honestly... we all need more of when it comes to ISPs. Thank you, Starry!

I have used starry for at least a couple of years and they have the worst customer service. First…read morethey were charging me more than what they supposed to. And when you call them they were very rude. The internet doesn't work half the time. And when I cancel, they charged me $150 for their equipment that I have returned using their provided label and they keep saying that it was not received and the equipment was not returned. I called their customer service and again they can't do anything about it . It is not in my control if the equipment didn't get to them when I have told them multiple times that I dropped it off at UPS. DO NOT USE THIS INTERNET PROVIDER. THEY WILL SCAM YOU. THEY HAVE THE WORST CUSTOMER SERVICE.

Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me…read moreover the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable. In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!

For 20 years, I have relied on Bruce's expertise and experience to bail me out of software troubles…read moreand to repair/replace my computers. In addition, his advice on hardware and software purchases has been spot on. He is amazing!

I was frustrated that after my 2 years plan (internet, TV and Phone) expired, the big jump in…read moreprice ($50 to $100 monthly). I had spent a lot of time and efforts to cut it down a little. Sometime, I had to switch to another provider, went through a lot of hassle to set up and restart everything. Five year ago, I switched to Xfinity, the agent told me, after 2 years, the price increased as normal (yearly price increased $10 to $20). Just like what they said, not a big price jump, I continued my plan. What surprised me with all these 5 years, I never had a single problem, everything was running smoothly with Xfinity provided services. Sometimes, I had questions, and went to the store, the store is spacious, peaceful and clean. Greetings by the friendly frontdesk person and led me to the proper agent. 5 months ago, my computer was running a little slow, I decided to change my old router to the store router for a $15 router monthly rental fee. Agent Sebastion is very knowledgeable, took his time and found the best plan for me, not only no increase in price like rental router fee, and my plan will last another 5 more years without a big jump in price. My computer is running like a charm, I'll be their loyal customer!

Constantly emailing trying to get customers to take on services like mobile phone which seem to…read morehave dodgy pricing schemes. I never really trusted Xfinity the entire time I had their service. Their speeds always measured much slower than they promised. I've been much happier with Point Broadband.

I cannot speak on the phone services. I try not to drop my phone. Easier said than done but I…read morehave been better than I thought. I have only been in twice and they got the job done both instances. My two visits were to buy music that I've heard playing. Being from VA, I have always been unbiased when it comes to GoGo. I actually prefer Bmore Club Music more. But hey, Central Communications keeps the tradition alive. I am glad that they do and I got a lot of love and respect for them for doing so. For $10.00 you can get a nice Cd to play for a weekend trip, a cookout or to kick it old school with family and friends.

I only take my cell phone here. They are always honest, trustworthy and have a very knowledgeable…read moreand patient staff.

I like the service - internet works great. BUT...I got hit with a $600 hook-up fee even though it…read morewas a service that was transferred from a prior owner. And, after 2 months of being a customer, they bumped my rate from $120/month to $130/month. Elon making money!

Do NOT waste your time with Starlink. For starters you have to send a chat message to get ahold of…read moreanyone... no live people no matter how many times you type in customer service or agent. I called last week on Thursday and they said the satellite would be mailed to me on Friday and I should get it by Tuesday-Thursday. I said OK I'm moving Friday so if it gets there by Tuesday to Thursday then you could send it to where I live now but if it's after Friday it needs to be and my other address. They said oh no problem no problem. I get an email today saying it hasn't even been mailed out yet and I moved in two days and I'm supposed to have it installed by OnTech by the 30th. But the email says that if I don't get it by June 3 then to contact them. I said that's unacceptable that it takes three weeks to get a freaking satellite. They said the only other solution is if I go to Home Depot and purchase it which is outrageous because that would be about $500 out of my pocket and they won't even pay me back they said they would just credit my account. I said just cancel everything I'm gonna go with a different company. She says oh it's no problem we could credit your account and she continue talking I said no refund me the shipping because it has not been shipped out you don't even have shipping information and it's been a week already this is unacceptable.

This is awhile ago (Aug 2024) and I should have done review right away since staff may have…read morechanged, but such an awful experience. Was told the old cracked phone I was trading in for new Iphone was reported stolen awhile ago (so why didn't Verizon notify me???) and they could not process new transaction. Manager and staff guy were so frustrating - I was in the store over 3 hours with no progress. Long story short - I was charged TWICE for a new Iphone - staff at the store told me to take it up with Verizon Customer Service -= and I could never get a live person there to talk to me -- and when I emailed or did live chat, it was just AI auto-messages responding back -- and they would not fix the double charge. Anyway, so I ended up disputing charge on my credit card bill. Nightmare.

5* experience thanks to Gavan and Alejandra. I brought in a new phone to add to my account. I…read moreasked to have them install the screen protector. Even though they don't sell it, they were willing to try. It was definitely a 2-person job. I couldn't have done it especially solo. Looks great. Superior service. Very friendly.

As our business at Social Driver grew in size, we needed an Internet service that was scalable…read more Allied Telecom provided us with the dedicated Internet speeds our business needed as we increased in size.

My Employer decided to make the switch from analog to a cloud-based telephone service. I wasn't too…read morethrilled because I was going to be the one to take the lead on this project, with all I currently have going on. The allied team made the switchover effortless; providing one on one training, speaking with staff and being available to assist with any questions I presented. We are about two months into the switch and it has been WONDERFUL!!!

If i could give Clear internet provider negative 5 stars i would…read more Worst internet connection on the planet. after dealing with a terrible internet connection from the get go, they did "everything the could" to provide me better service based on the tower i was getting service from and their final suggestion was to terminate service. thats right folks- THEY SUGGESTED I TERMINATE. so i did... back to verizon DSL. never again Clear. DONT WASTE YOUR TIME OR MONEY.

Clear is a cut-rate service provider with serious reliability problems…read more While there are random slowdowns and brief outages with Clear service, when it works, it works ok. The issue that really sticks a knife in a customer's back is the prolonged outages, which happen every couple or few months and can last from 24 hours to a week. Like other vendors, Clear outsources as much as it can. Customer service is sourced to India, local infrastructure support is sourced, if my experience is typical, to pretty much anybody with a toolbox and a truck. As I write this, I am 72 hours into a complete outage, despite living two blocks from a Clear transmission point. Customer support, when they do acknowledge an outage, routinely predict a "10pm" fix. This weekend, I've heard that three times. What distinguishes Clear from other providers is that they appear to have made the calculation that it is cheaper to rebate the minority of customers persistent enough to demand compensation or even lose one or two in the wake of an outage rather than pay some contractor overtime to actually fix something. How would that make you feel if you really, really needed to get something done? The bottom line: if you cannot afford random, prolonged, and unannounced service cuts, avoid Clear like the customer service plague it truly is.

Great phone repair Great prices…read moreGreat service Replaced my iPhone 14 screen in 20 mins Highly recommend them Agent Atif is top notch customer service!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.