Went today with my mom and the service was nice i left with a new phone! Adam was the one that…read morehelped us he was very helpful.

terrible customer service store avoid at all costs go to.the one by kroger so much better customer…read moreservice. the workers here including their manager are super rude. 15 years with tmobile never i paid for setting up and transfer data from one phone to another one they charge 50$ pathetic and on top of that you get charged upgrade fee of 40$

Nick Watson should be the president of this company! He is very patient and kind. Also he looks…read moregreat!

Sales guy was arrogant and dismissive when I asked questions about internet and mobile phone…read morepackages. He was borderline insulting when I mentioned online offerings as well as a package my friend had just received from Comcast. He told me these offers never existed. It seems like their customer service had improved for a while after decades of being the worst. That recovery appears to have lapsed based this experience and the frustration of trying to get a hold of someone via the phone when there is a service issue. Time to shop around for a different service.

I was having issues charging my laptop. The charging indicator light wouldn't stay on. I knew…read moresomething wasn't connecting so after fighting with the thing for a while, I took it in and Steve knew immediately what the problem was. My laptop was fixed that day!! And at a pretty reasonable cost. Happy customer here.

Great service and professionalism. I spilled candle wax on my MacBook and was able to have the Mac…read morecleaned, now it works as good as new. Worth the drive. I highly recommend this place.

There comes a time in life, when we need to upgrade our smartphones to something new and exciting…read more For those of us who prefer Apple over Androids, life is sometimes easier. However, visiting your local cell phone store can either be a nightmare from hades or the best experience ever. For myself, it was the latter of the two. Megan, and the staff at this store were absolutely amazing. Megan, came out and asked how she could help me, and I explained that I wanted to upgrade to the new iPhone 15. She was able to pull up my old account information, and she even gave me the best unlimited plan that Verizon current has. Now I can visit neighboring Canada to visit family members and not worry about roaming charges. Likewise, I can now also send text messages to friends in Mexico City and Toronto without any fees. That being said, the staff at this store made my changeover absolutely effortless, transferred all of my data and contacts to the new phone in 20 minutes. The part I liked the best is how Megan, and the guy who set-up my new phone, took their time and explained to me all the ins and outs of my new plan. This was great customer service all the way. I highly recommend this corporate store over any local dealers.

This is the worst location I've been to. I had a simple pickup order that I ordered on online on a…read moreSaturday. I go in on Monday and they had not grab it around. Then they informed me they don't even have anything. They say they are going to refund me. Say they are grabbing the receipt and it took 15 minutes! Waste of my time even coming. You think if you're an assistant manager you would know how to do your job.

I have been a T-Mobile customer for 20 years, and today I had the best experience at this location…read more My Mobile expert was Lorrie O. She was kind, caring, knowledgeable. She made my experience flawless. Lovely experience would highly recommend!

Sales rep lied several times to sell me things I didn't authorize. I came in to swap a phone and…read morealong with the phone he brought a screen guard and I asked for the price of it he told me it freely came with the device, I later had to go through the purchase details to find that the screen guard was $51 and only then did he remove it from the charge. I also made it clear I didn't want protection 360 but he still added it anyway and I also found it when I had to read the purchase details myself, I asked him to take it off as well but he refused saying he couldn't do it and I had to wait 30 minutes to ask someone else to help me and they instantly removed it.

Excellent service from Adham today. He was kind, patient, helpful and made my nightmare from the…read moreSouthfield and Westland stores 1000% better. I'll be sure he's in whenever I need assistance.

I bought a new iPhone that was giving me trouble. I went into this location for help. Needlessly to…read moresay the person who chose to help me was terrible. Over talked me the entire time. Didn't want to listen to my synopsis at all. I will not be returning to this location ever again.

I have been a customer of toast for a few years now, and hands down the best customer service in…read morethe industry. Couldn't say enough about these guys. Thanks toast Damon

In our city, this is a shoestring operation with very shallow tech support. Support calls go to…read morevoicemail. Different techs give different answers to basic questions. I don't appreciate the challenge of DIY.

After a county mowing crew pulverized the internet pedestal along our dirt road in late morning,…read more123.net's crew jumped into action. A crew member was here within 20 minutes (!) to investigate and create an action plan. In less than an hour, a team was assembling onsite to begin repairs and before day's end all residents impacted were already back online. While down, the 123.net crew also jumped in to help me connect online a different way temporarily to allow me to meet a work deadline I was on. Extremely friend, hard-working crew who took our outage seriously and got down the business immediately to fix it. Very responsive and customer-focused, even going above and beyond the repair to help those impacted. Well done, 123.net!

Great company, great team, great services across the board such as colocation, fiber and more. We…read morestarted out with business dedicated fiber internet service and it did not disappoint. Great value, price. Highly recommended.

These guys can make your phones and phone numbers do whatever you please…read more It's nice to be able to sound like an enterprise-level company when we're just starting out, but on the cheap!

I use this phone company at both of my businesses and the service and quality are unbeatable! I…read moredon't have to be put on hold when I can for any reason and the company is local in Michigan so the support is normally right away! If you are looking for a phone service, I would look at this place.