We our seniors, needed help with our cable TV service. Called Customer service, also went to St…read more Clair Shores, mi location no help, no one was able to help as much as RayShawn from Infinity/Comcast store in Sterling hghts, mi. RayShawn was a big help, answered questions, & just took the time to get us in a package that worked with our budget. He is a great asset to the company. Thank You, RayShawn

The woman greeter was very nice. The young Black man was unfriendly and unprofessional. Likely he…read moredoesn't like White people. But White people are not allowed to complain, so next time I'll go to a location further north.

I highly recommend peekaboo security cameras. The crew of Paul and Jeremy showed up on time focused…read moreand completed the job in a timely manner. They work professional and very nice. In addition I thought and received several quotes to get four cameras installed and let me tell you those quotes were all over the place but when I called peekaboo and told them that I already had my cameras and I wanted them installed the quote that I received almost fell out the chair. I'm very happy with the quote and I'm equally as happy with the job that was done. I ordered two more cameras and I'm going to have them install them next week. If you need security cameras you can buy your own and they'll install them or you can buy cameras from them whichever way you decide to go I guarantee you you'll be happy. Earnestine

I would highly recommend this company to anyone and have. I needed security cameras after a break…read morein attempt. Out of all the companies I called Paul was the only one who took the time to explain to me what type of cameras he would install and how they would function. Paul and Jeremy did a superb job of installing these cameras. He made sure that they were focused on the exact areas that they needed to be so I can now see around the whole perimeter of my home. Not one problem with the installation and my cameras work flawlessly. The price of what I was charged was great also. I would recommend them (and have) to anyone looking for security cameras!

I love wow Great customer service…read moreThey care about customers And we need to get behind this company My service never goes out The rates are great. Best internet 2025!

The nightmare is finally over with this internet provider…read more Summary since my last review: -Multiple "unexplained" outages. -Discount periods became less and less where I was calling every two months to get a new one re-applied -Final discount ask was not granted and I was only given a slightly higher speed -Cable re-bury effort after our line got cut was redone 5 times and still kept popping up. They claim to bury 18 inches but it looked like 4 or 5 inches at best -Unexplained bill increases. Most likely pulling back their covid-era speed increases by charging their customers. -Customer service chat/phone call is the worst I've ever dealt with. Agents need to have the issue repeated multiple times. You're reporting an issue and they say "excellent, I'm glad to hear that and hope you're doing well". Either not understanding or not listening. -Canceling was very painful. Could not be done through chat, had to be done over the phone, was transferred 4 times and kept getting asked to renew. I'm still getting calls and emails to reactivate my service. I also had to pay Fedex to ship my equipment back, I couldn't drop them off at this location. I know most internet/cable companies are poor but WOW is by far the worst I've ever had. Avoid at all costs.

I went to buy a phone and the guy was extremely obnoxious. He tried to work with new customers…read moreinstead of completing my sale. My money was billed 2x and he waited 30 min to refund my card

Staff needs more training. I called for something simple and the guy who answered almost pissed…read morehimself trying to come up with something so he got aggressive and then hung up on me.

I had very difficult situation and I was able to resolve it thanks to Noura and Tanjuma really…read moregreat experience best service ever!!

Worked with a lady name Karyn she was very rude and snappy. She seemed bothered with any questions…read more We went in for information on internet services to switch over along with looking for upgrades on our cell phones. She was so unhelpful. If we would ask a question she would start talking over us to where she made it clear she was not even trying to listen to us. It got the point another lady came over and answered a question for us as she had been observing what was going on. It got to the point that we were so frustrated that we just left. No answers no help. Hopefully we can have a better experience next or we will be looking for a new carrier. (Been with sprint t mobile for over 25 years)

Ron is VERY thorough and Detail oriented. He provides our company with support whenever we need…read moreit. Does GREAT work and is very reasonably priced!

I've been to this location multiple times with issues with an older generation iPhone. This time I…read moreknew it was time to upgrade but the woman working there with the glasses and septum ring 9/10 is not gonna be able to do anything to help you. She hardly looked at my phone and said she couldn't help me reset it or anything. Honestly she probably couldn't but I've been giving this nonchalant answer from her multiple times and it's left a bad taste in my mouth. I was directed to another T-Mobile location by her which is probably the only decent thing she's ever been able to provide for me. Will not be coming back to this location. Definitely going to drive out of my way to the 16 mile and Dequindre location.

There seems to be an abundance of cell phone stores popping up lately in this general area. Sprint…read moreis on the corner of 12 and Dequindre, T-mobile and Verizon are practically in the same plaza, and At&T is across the street from Verizon. But since I have T-mobile, I don't care about those other stores. Came in today needing to have my 4g fixed on my unlocked Verizon Phone. I guess it's a problem when you have T-mobile and you use a verizon phone. Anyways the girl there was more than happy to help, and it only took her a few minutes at best to get the problem straightened out. I also went here a few months ago to get my a new sim car, and they were very helpful and even offered some employee discounts for me (the employee there may have pulled a few strings). Thanks T-mobile, I swear today if you weren't going to fix my phone I would have switched to Verizon. Kudos!

Dude added device protection plans to 2 lines i added in store without mentioning it at all and…read morewithout even asking. had to go home and call to realize and have it removed. ridiculous. and these people always distracted with the extra large TV and talking and making jokes while I'm trying to be in and out of this place. Wasted too much time and was forced to go into a store because phone customer service couldn't complete my order.

I got 3 phones in February from this store, my card says Cameron Herring on it store 7710, so…read moreapparently that's who helped me. He offered me everything to rack up my bill but of course didn't put insurance on my phones. I thought it was automatically added to my bill but I'm sure they do this on purpose. Now that I need help with my phone, I call T Mobile and they tell me to go to a 3rd party to get it fixed. He sure was quick to take my $900 payment down and I pay my monthly bill but they can't help me when something goes wrong with my phone.

UPDATE TO ORIGINAL RATING It's now April 29, 2019 and at 3pm…read moremy landline phone rang...... I picked it up not expecting anyone to hear me, but I said "HELLO" and a man said, Hi, I'm from AT&T. I said...." you can hear me"????, he said yes, loud and clear. It's been 3 weeks to the day since my phone has worked!!! I asked him to call me back to be sure it's working and to let me see if I could dial out to another number and have that work too. Sure enough, I was able to make an outgoing call too and leave a message . AT&T called me back and again, he could hear me clearly. It seems that it was NOT directly Clear Rate's fault that my phone wasn't working, it was AT&T's equipment that Clear Rate utilizes, that was faulty. In the end, it was AT&T who was dragging their feet not fully inspecting nor fully troubleshooting my problem and kept blaming Clear Rate.

ISSUES WITH HOME PHONE LINE…read more This communications company is shocking. Our family had a phone plan with them for many years however, one day they turned our service off and allowed another company to "take" or "port" our phone number without our consent. We went as far as calling their 8 different phone numbers, emailing 3 different departments within their organization, and chatting with someone via their chat service. Until today, this issue is still not resolved. My elderly family members are very emotionally disturbed over this issue. Many family still hold dear the value of having a home phone number. We thought this company was professional and upright however, there is is a possibly we are mistaken. Dear Clear Rate Communications, please respond to this message. Our family would like to resolve this issue.