My family and I have had cricket for going on 10 years and we have not had any problems with our…read moreservice whatsoever. And we do replace our phone and have any questions about operating our new upgraded phone there with you all the way answering every question with patience and guidance. Jeremiah was our service representative and knew how to answer every question with patience and understanding, going slow and teaching us what we needed to know on our new system. He's very pleasant and enthusiastic about his job and helping customers.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSA.read more

Very inconsiderate!! I was at the medical facility next-door and they were blasting their music so…read moreloud I could barely hear the person talking to me. I don't have cricket, and because of them, I would never even consider it

Purchased flip phone for my wife, explaining that we would be purchasing Tracfone minutes once the…read more6 mo obligatory contract with Cricket was complete. Before purchasing, we confirmed 3 times with the staff that the phone we were about to purchase would work with Tracfone after the 6 mo obligation w/Cricket. Each time we asked that, they confirmed that for sure it would work w/Tracfone. So we bought it and agreed to the 6 mo of Cricket payments. After 7 mo of Cricket payments ant $52 purchase of the Cricket TCL Classic flip phone, we made every effort to convert to Tracfone, wherein we discovered after many attempts to switch and talking w/Tracfone it was confirmed that the phone Cricket sold us would not work with Tracfone. Took the phone back to this Cricket store and explained that the previous staff was not honest with us. The young guy was very nice & was attempting to help us with a refund or exchange (to a phone that would work with Tracfone) when the apparent owner walked in, ask what was going on & immediately said no way could we return the phone since it had been over 7 days since the purchase. He would not let me explain what had previously happened, kept interrupting & laughing that the time had expired. After I finally was able to explain that the staff had told us that the phone would work w/Tracfone, he said he wasn't there & didn't hear it, so I could be lying. His attitude was the exact opposite of what good customer service is all about. DO NOT USE THIS STORE for any cell phone or service purchases. I found out each Cricket store is independently owned, so at least use the other Cricket store located in west Flagstaff.

Lied to me. Promised id have service where I work and how from my kids. Showed me towers...I get…read morenone. Pretty crappy because I paid a good amount to start with them.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSA.read more

This is a counterfeit store masked as a cell phone repair business. I had a cell phone screen…read morereplaced on an s24fe. The repair person was quite rude and after the repair I experienced the forward facing cameras inoperational. I called the moment I noticed and the guy seamed willing to make the repair When I arrived after a 40 min 35 mile drive the repair guy was not willing to take a look. It seams the repair bussiness is an apartment or living space behind the counter. Smelled like food each time I arrived. The 1st time the business had an open sign on,but the door was locked. Sketchy!! Counterfeit items all.over the store and 1.75 canned sodas in a dorm room fridge when you walk in.....Sketchy!!!

To Just Wireless, The original purchase price for your…read moreLightning cable was $26.99 plus tax or about $30. Initially, I was impressed with the robust quality of the product. But It failed in about a a year. I delayed sending it back. In the interim, I bought 2 braided Lightning cables, both robust, for $8 apiece. They have been working fine. To get my refund, I would have to spend another $15 or about the cost of 2 cheaper cables. So I'd be into it for about $45 for one cable. I could buy 5 1/2 cheaper cables for what I'd have into your cable. It doesn't pencil out. And they're both made in China anyway. Not a great business model you have. I got snookered for a bad cable once. Not again.

Each staff member I've dealt with at this store is knowledgeable, professional, and patient. They…read moregreet you with a smile and address your needs as quickly and efficiently as possible.

This is why you should not go to local Verizon stores..... They are passing on used phones as NEW…read moreONES!!!!! I wanted to upgrade my 1Phone 8. Becca came out with an "opened-unsealed box...iphone 14 was all that they had, in black. The box the i14 came in was not sealed and was not even the same model!!!! The box is for Iphone 16e!!!!! I decided I did not want to pay for something I did not want. I would be more satisfied with a newer version and in a color that I want. I went in the next day and asked if I could exchange for a i17, and Rebecca said of course, we can order that for you and She reactivated my old iphone 8, I left the store with the i14 and a dummy phone #. I left the phone in the box in the shopping bag that she gave me on the floor board of my car all week. I came back to pick up the i17 in lavender. Rebecca takes out the i14 to inspect it and finds a little pinhole, not even a scratch and would not exchange it for the i17!!!!! I walked out, and called Verizon customer service.....Now I am being charged for to phones at full price!