Adam C was absolutely amazing- After a bad first experience there earlier this year, I was hesitant…read moreto go back. I had to go July 4th first this in the morning to replace my water damaged phone-Adam was committed to making sure I got a working phone- and after an hour and a half on the phone with multiple supervisors and people at Spectrum-I was able to walk out of there with a brand new phone- he saved the day and my vacation! Could not recommend him enough!

People were waiting over 2 hours to be helped. Not A Chance. It's a sunny Saturday afternoon and…read morethey only have two people behind the registers, when even four would not be enough. I was 22nd in line when I checked in. Make appt online if you do need to go!!

Terrible service. Closed during business hours. No way to contact them by telephone, the phone…read morenumber seems to be fake. It is a fake 3rd party store and will add bogus charges to your bill, DO NOT GO THERE

called to ask a question regarding my bill and without an answer or a warning (while I was still in…read morethe middle of talking ) was placed on hold and transferred to customer service. I found that to be extremely rude and unprofessional. At the very least let me know you cannot help with that and you're transferring me . If that is the kind of service being provided to customers then I will gladly go elsewhere.

Pedro is very patient, friendly, and professional. He was determined to fix our phone issue. He…read moreeven offered my son a soda while we waited. His pricing is very fair. We will definitely return!

Amazing AND I've never been there! - my wife and mother-law just went there. Pedro is a young man…read morewho runs his business the old way "customer needs first with honesty" He took care of everything the ladies needed . I had broken tablet no one including the Geek Squad ( it was under an extended warranty that was valueless) would fix, my wife brought it in 30 minutes it was fixed for $35

My mother called this branch for help on her account. The woman working was incredibly rude. She…read morespoke over my mother intentionally, and was condescending. I've urged my mother to switch carriers due to the consistent poor customer service alone. Hoping they can eventually hire people who actually have some respect.

If you need help with no sugar coat this is the store to go to ! They are upfront and honest and…read moretells you what it is weather you like it or not . They are very nice people and very helpful. The big Spanish guy he knows it all and he will tell you his honest opinion as well with the Asian guy . They know how to fix phones as well , there the best in Worcester

The service was really good. We wanted an antenna for our TV. He let us know that it would not…read morework and saved us plenty of time and trouble.

Thank u Sabrina for all your help On making my wine labels for my wedding…read moreShe help me through the whole process from beginning to end and even created the wine label that I chose to use. Sabrina's fantastic

5 times I've gone in and out of my way for larger prints which they have done for me repeatably in…read morethe past. 5 times now it's a "ya sorry we're busy" leave them and maybe a couple of days..... yet there is nothing printing, not a sole in the print area. Toady they wanted an additional $12 for today service, again nothing printing.... My advice go anyplace else, this store is broken.

bjs at and t location auburn buyers be wear. they have sale…read morepeople in the store that solicit you to change from your cell service. They promise american express gift card, this is extremely difficult to get. also it technically a bjs gift card. second you submit your phone and they say they will pay off what you owe on your phones. another false statement, you need to pay your carrier . submit a claim for each phone and maybe 60 days you will get a debit card for 800. trying to get in touch with customer service very difficult

Bought a phone here that did not work with new Bluetooth car although it was "supposed to be…read moreuniversally compatible". In order to return phone, store charges a restocking fee roughly equal to cost of phone. Misled by sales person and then told by manager they are not Bluetooth car experts so not their problem to take it back and waive fee. Poor customer service all around.