The system itself seems great and secure, when we had someone out to activate it the serviceman was…read morepolite, masked and very helpful. The reason for my one star review is for their customer service after the fact. We had a power outage, our backup battery that we were told would last 3 days lasted less than 12 hours. When I called to inquire and solve the issue, the customer service person who I spoke to was incredibly unhelpful, rude and would not address my concerns at all. When I pointed out that the service person, after checking out system, guaranteed me 3 days of backup power the man on the phone would not address the discrepancy and only repeated that batteries deplete over time and there are other variables. I understand batteries don't last forever, I understand that they deplete over time, what I wanted addressed was the fact that, after getting the system serviced, I was never informed that the battery we had was old and that it wouldn't last the 3 days he quoted. Had I been told it was an older battery and I wouldn't get 3 days out of it, I would have gladly bought a new battery from them. Now I am without power with a non-functional system and the guy on the phone wouldn't even acknowledge the discrepancy between what I was promised and what was the reality. Just own up to the fact that your guy didn't check my battery or that he misspoke or forgot to mention that the battery age might be an issue. Nope! The guy on the phone would admit no fault, not even the slightest miscommunication. On top of that, he was extremely rude in the way he talked to me, refused to acknowledge the point I was bringing up and even bad-talked me to someone in his office while I was on the phone (and could hear him). He then tells me to "go with someone else then that will install a crappy 9 volt battery in your panel, see how that works". I have never had someone try so hard to lose my business. Even when I tried to move past the argument to figure out solutions, he only repeated to me "go buy another battery and install it or wait for the power to come back". I would hope a security system company would care that their customer is without security but apparently not. I explicitly said I would buy a new battery from them and have them install it but was met with "just call us when you have power again". Unbelievable.

From the owner: Knight Incorporated, "Full Security Alarm Company". Thank…read moreYou for making us Worcester's Largest, Independent and Family owned Security Company. We are an installing Company and maintain Worcester's only 24 Hour Central Station. Please feel free to contact me, Christine M. Ciociolo for any questions. Many Thanks!!

My first "big" project after getting my promotion at work was to manage the install of our new…read moresecurity camera upgrade. The techs from ESG were great to work with, and the install went seamlessly. We made a few minor changes based on some internal factors, but Bob, and his team didn't miss a beat. I would absolutely recommend them to anyone, and am sincerely grateful that they made me look so good on this project.

You can go with a big name company or you can go to ESG and for the same price get a much better…read moresystem and experience. All correspondence prior to my install (November 2014) was timely and helpful. Bob was great at explaining my options and helping me find the right choice for my home security. Since install, I've had a few questions and every single time I received an answer almost immediately. My system is working great and I can't say that I see anything going wrong any time soon.

Central Vac tech Danny did a great job. Excellent, Knowledgeable & Reasonable. All around Excellent…read morewith Mary in the office and Danny working. He was able to find a broken pipe in the wall quickly through efficient process of elimination. I told him he should be called the Pipe Whisperer. I would absolutely recommend Lovely Home Systems to anyone and would definitely use them again.

I had Vivint service for 16 years but unfortunately they kept increasing their monthly service…read morepricing without any changes to equipment or service. I decided to cancel and they made it extremely difficult to cancel. I spent my entire morning dealing with it. I had to call back multiple times, listening to each new person try to sell me on staying, and getting disconnected twice and told I could not speak to a supervisor. One person even told me he canceled my service but did not receive any email verification, so called back and another person told me account was still active. I don't know why companies engage in this behavior because after being a loyal customer for all these years, I would never use them again after this experience, so ultimately they lost me for any future services.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Fast and quick service, but awful price. I was charged $400 to duplicate a car key. $300 would have…read morebeen acceptable.

From the owner: As a family-owned, local locksmith company, Mobile Lock & Key Services has been offering a wide…read morerange of locksmith services in the state of Massachusetts for several years. Our services include, but are not limited to, automotive, commercial, residential and emergency locksmith services – i.e. car key cutting and programming; car key fob and smart-key programming; auto, home, office, store and safe lockout; lock repair, rekey and replacement; hardware repair and installation; security hardware upgrade; and security camera installation. Call us for all and any locksmith needs you may have. Our experienced and trustworthy team will show up in minutes for your help. We locksmith services in Worcester, Middlesex, Norfolk, Bristol counties.

I have been with Houston Security for at least 18 Years. They recently completed an upgrade to our…read moresecurity system. Kyle & Kerry Provide friendly professional Service. I highly recommend them.

Prestige security came out to our home and from the very beginning were so professional and…read morefriendly and presented several options for our home security and pointed out factors that we didn't even account for. We booked them and they delived superior quality cameras that are vivid and clear both day and night and 24hr. access from our mobile phones for LIVE view. We couldn't be happier and HIGHLY RECOMMEND!

Contacted them for installation of a security system and after all these questions and back and…read moreforth they stopped responding when asked about specific product information. They apparently just install-no expertise with recommendations and different options provided.

I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

I am 70 years old and this is probably the worst company that I have ever experienced dealing with…read more There monitoring service is actually worst than the products that they install. False alarms that they can't correct without hundreds of dollars in extra charges and long wait times to get resolved.