I was having problems with my son's phone. I was working online with Verizon for over an hour…read moretrying to get a solution. They then sent me to a Verizon store for help and then the store sent me to ubreakit we fix it with my asurion insurance. They couldn't resolve my problem and sent me back to Verizon. After multiple days of frustration I met Dominic at this Verizon location and he recognized my issue right away. He ordered us a replacement walked me through next steps. Thanks Dominic

I bought a new iPhone today and am very happy that I came here. Ben was absolutely amazing! He was…read moresuper helpful, professional, and friendly. I was treated like family! James and Jeff were also friendly and made my experience very positive. Thanks again for everything!

Terrible customer service, Jaime was extremely rude and condescending- not helpful with questions…read moreon bill. Couldn't / didn't want to help. yes, you're a "store" where you sell things, you're also the place that changed my plan when you sold me things.

If I had to get a phone from here again.... I would live without a phone.... Horrible service. I…read moreordered a phone for my daughter for Christmas and was told this store had the one I wanted. So I ordered it and when I went to pick it up. The first person I spoke with said he was new and I'd have to come back in an hour NBD, but when I came back the "manager" got really angry that Verizon sold this phone to me because he "won't make commission on it". He even went on to say they 3 weeks prior someone had been looking at it and he wanted to call them to make sure they didn't want it (so he could make the money on it.) So I stood there while he attempted many times right I front of me to try to sell it to someone else...... it gets even weirder. Then the guy on the phone said he didn't want it, this "manager" went to the back and brought out 5 of the exact phones I wanted! I said to him, "oh, you had a bunch of them?" And he said, "yeah but the guy 3 weeks ago said he'd take all of them"...... then I waited a half hour for him to give it to me. While that was happening, 2 groups of people angrily walked out from the unprofessional way they were treated too. The original guy that told me to come back was waiting on a lady, and I overheard her tell him that she thought he might be trying to upsell her and cost her more than she wanted to spend..... he replied that he was and you can't blame him because he's "only here to make money"..... cut to this morning , Christmas Morning!, my daughter opened her phone up and was very excited. We tried to get it going only to find out that he still had someone's information on it (brand new iPhone 14 Pro) and I'll have to call tomorrow and straighten it out with Verizon..... this store sucks, plain and simple!

Zack saved me a lot of grief and stress, Highly recommended. Rotten Apples is DEFINITELY my go to…read moreplace. Tom.

This place is a life saver (and money)! I had a screw break off from the bottom of my laptop, spent…read more$85 with Best Buy to have it sent out, to be looked at. It was going to cost more than $300 to repair and only 30 day warranty. I declined the repair. Greg took care of me, a few weeks ago, when I stopped by Rotten Apples. He literally took less than 5 mins to pop some screws in and I could open and close my lap top with no problems!! I was going to pay, he said, no charge, so I put some money in the tip jar. He just doesn't know how much that made my whole week! Extremely appreciative! I highly recommend Rotten Apples! Thanks again, Greg :-)

Extremely rude and unhelpful customer service. When asked for simple assistance with a device…read moreissue, the customer support team member shouted at me from across the store and could not be bothered to look up my account information. Upon asking a follow up question, the customer support team member declined to even get up from sitting at a table and continued to yell loudly. The entire interaction was appalling & quite embarrassing for myself and the several other customers in the store. I can honestly say after being a customer of AT&T for several years, I have never experienced such shameful behavior from a customer support team member!

Super slow service. Was transferring service from Verizon to AT&t. Had done the order online and…read morepick up phone at the store. When I reached the store, they don't not have my order. It took 2 hours to get the process done with the store guy attending two other customers. Waste of time. Won't come back.

Keith spent 2 hours helping me buy and set up a new iPhone and watch. He was patient and thorough…read more He talked me through some app set ups. He was honest and didn't make me feel dumb about my questions.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Excellent service and courteous. I look forward to the next time. Raj was very helpful and he made…read moremy phone even better than before.

Did such a good job repairing the ruined screen on iphone 15 pro. Thanks! Was very kind and…read morestayed late to get the fix done quickly.

Jessica helped us and she was AWESOME! She was very knowledgeable and friendly and upgraded 3 of…read moreour phones and still somehow got our bill down! Most AT&T experiences I've had take forever and are mind-numbingly boring. Jessica was very pleasant to talk to and she was quick and efficient, I highly recommend having her help you at this store.

Phones with 2 year price to own a phone. I wish the store person could provide info on stand-alone…read moreInternet or just residential plans for :old time" landlines. I was in a new store at Cranberry Mall. Customer service could be better.

The staff at this T-Mobile is exceptionally efficient and knowledgeable. I am always greeted within…read moreseconds of entering the store and they get my request fulfilled very quickly.

I would give negative stars if i could stay as far away from tmobile. They are so petty that after…read moreyou pay off your phone they will close your account and lock your phone so you cannot switch carriers.