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    Butch's Sound & Vision

    3.3 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    Verizon

    Verizon

    1.5(8 reviews)
    5.0 mi
    $$$

    Every Verizon I go to always answers my questions and will go over my bill to make sure it's right…read moreplus they will try to upgrade my service. The staff is always friendly

    Unfortunately, I ended up being sent to collections mid-pandemic by Verizon even though I was…read morepromised over multiple customer service calls that I wouldn't. I didn't even address that in that Yelp review. I am absolutely disgusted in the lack of integrity of Verizon's business ethics. It all had to do with the phone in the story that I ended up with that malfunctioned and I gave up with. I was fed up with the horrible customer service so I switched over to Xfinity. I was told I could return the phone that didn't work. Turns out that was a lie. When I switched over to Xfinity, I didn't realized that exact day I would be locked out of my Verizon account and not able to view the remaining balance OR my account number. It turns out both are important. I called Verizon immediately and was calmly told I'll receive a final bill for the remainder owed on the phone (that I didn't want). I basically knew at that point I was stuck with this so I said I can't afford that. Can I make payments? I was told as long as I make monthly payments and show good faith, I won't be sent to collections. I called and asked this every time to a human being and I was still told. 2 weeks after sending a payment, I got sent a notice that Verizon sent me to a collection agency. Verizon has caused me so much stress and anxiety and I already have a battle with an anxiety disorder. I also have dealt with my identity theft and it's taken 6 years to build my credit back up to where it is now. I have always been responsible and never missed a payment myself. I never deserved this treatment. Anytime I explained my situation to Verizon I was treated like I was a completed idiot, as if I should have researched and known I wouldn't have had access to my account number. I should have known this or that. No. When a customer service rep flat out tells me something, I should be able to trust them. I have a full time job. I'm expected to know all the details regarding it and I can't blame others if I fail at mine. I have dealt with MULTIPLE customer service reps and they have ALL treated me poorly and I've talked to multiple people that said Verizon has the worst customer service. So it's hard to imagine that I just "lucked out" with the worst in the bunch. I was told once by a Verizon customer service rep that the reason Verizon is so expensive because the customer service is so great. Well, I haven't seen it.

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    Verizon
    Verizon
    Verizon

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    DigiExpress - Custom red glass for iPhones

    DigiExpress

    1.7(72 reviews)
    2.2 mi
    $$

    I brought my iPhone 6s with a shattered screen in for repair. It was done within 30 minutes but I…read morediscovered the fingerprint scan wasn't working. I brought it back and he figured out the issue and had that fixed in another 15 minutes. I felt it was worth the $125 to get it fixed while I was shopping and the price is as good as anywhere else. I left as a satisfied customer. Edit: screen has been intermittently dimming and sometimes goes out completely. Looks like they use the cheapest parts they can get. Update: shoddiest work I have ever seen. Didn't even put the two screws at the bottom back in. Kept wondering why my screen wouldn't stay down. Never, ever go to this place!

    Before sending in my iPod Touch repair, I googled this company. There were quite a few complaints…read morewith a few happy customers. Thinking that unhappy customers are more likely to post complaints, I took the risk. I have to say that the computer ordering system they use is very confusing and leaves much to be desired. But, my repair was completed in a reasonable amount of time. DigiExpress was a MUCH better experience than my local go to iPhone repair shop who took over six weeks to eventually lose (and replace) my iPod and confessed later that they outsourced my repair. I really wanted folks to know that although I'm pretty neutral on DigiExpress, they are at least a legitimate company. I'll shop around again for my next repair, but will use them again, if the numbers are in their favor.

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    DigiExpress - Mall at Robinson Kiosk

    Mall at Robinson Kiosk

    DigiExpress - Pittsburgh Mills Store

    Pittsburgh Mills Store

    DigiExpress - Custom orange glass for iPod touch 4G

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    Custom orange glass for iPod touch 4G

    Butch's Sound & Vision - mobilephones - Updated July 2026

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