I live in New Jersey, this company keeps changing rates with "fake promotions to keep customers! my…read moremonthly bill went from 236.37 March of 2025 to 284.31 March of 2026. now i'm paying more for less taking away channels in my so called package like the MLB channel and not reducing my monthly charge, their excuse is you pay for the package not the channel! Which is paying more for less. talking to reps and supervisors about this I get nowhere. These companies are monopolies and don't care! offer no discounts for seniors at all ! thanks.........Ralph F............Elmwood park Nj.......... they are the worst period!!

Spent over 2 hours trying to speak to someone in customer retention to discuss the magical increase…read morein my monthly bill. After " traveling" around their Caribbean and offshore call centers trying to understand their service agents and being treated so rude i was finally transferred to retention where after listening to their record message for 25 minutes i was " disconnected ". Horrible company to deal with. Verizon and Spectrum are getting a call now. My next call will be cancel my service

The absolute worst service. They cut the cable. They cut the service. Nothing works. Ever. Three…read moredancing bubbles leading nowhere. Service tech couldn't fix company doesn't care. Terrible. Moving to another service. My analog dial-up modem used to work better. Don't do it.

This has to be one of the worst company's I have ever dealt with…read more there cell service is horrible. If you're thinking about switching... DONT!!!!! Even their customer service is horrible. When I called to get my transfer PIN they offered me 2 months free and I declined. they didn't deserve the 1 star but i couldn't post without.

For over a year,Optimum service has been substandard at best…read more Recently we received a call from someone using the name of an Actual employee,Desirae Peralta. Only later to find out we never actually spoke to the real person . Either someone is monitoring our phone calls or this is an internal issue. We have asked to have this escalated to no avail. We have been the victim of spoofing and our number being spoofed on multiple occasions. We don't trust anyone coming into the home. Who would know to call and use the name of an actual employee? We are getting dropped calls. call back feature not working, and a loud blaring horn noise in the middle of conversations. No one is taking this serious,yet the bills keep coming. This has been going on over a year now/ We have reached out to our local congressman,Phil Ramos, Rep Jorge Guadon,and the local Sherriff, for internet crimes. Why is no one doing anything about this. We even had to notify the FCC

Altice USA (Optimum) has consistently demonstrated extremely poor customer service and retention…read morepractices. Today I attempted to cancel my Optimum internet service and had one of the most unprofessional experiences I've ever had with a telecommunications provider. I clearly stated at the beginning of the call that I had limited time and needed the cancellation processed quickly. Despite this, the representative kept me on the phone for over 20 minutes, ignored my repeated reminders that I had an upcoming work meeting, and ultimately refused to complete the cancellation. She also stated she could not send any information by email, leaving me with no documentation or confirmation of anything discussed. I eventually had to hang up to attend my meeting, and my account remains active solely because the representative would not process a straightforward request. This is not an isolated inconvenience -- it reflects a broader pattern of Optimum's aggressive retention tactics, lack of respect for customers' time, and refusal to provide basic, transparent service. I am requesting immediate cancellation of my account without further delay, along with written confirmation and clear equipment return instructions. No customer should have to fight this hard to end a service they no longer wish to use.

After two years of service I went to cancel due to the hugh rate increase by 55…read more The day I cancelled they were rude and transferred me 3 times before it was dine. I returned the equipment the next day. What they failed to tell me is I have to pay for a full billing cycle but I only used for 4 days. If I had moved then I would not pay but since I changed providers and went to total streaming I have to pay. Poor business practice They harassed me for 4 days with their phone call and ryde behave fore I hung up. Never will I go back. I always defended them here in our area in TX. Even when it went out due to storms. So sad.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

Excellent customer service. very professional. The hp laptop that I entrusted with my repair was…read moreresolved.

Just spent fifteen minutes on the phone with Adam, describing a problem in my trusted 2011 MacBook…read morePro. He talked me through a bunch of possible causes, gave me great advice, was enthusiastic and absolutely pleasant. He recommended I get a new battery for it, then take it from there. Didn't try to sell me on anything or even bring it in, just gave advice from his own experience and deep knowledge as a die-hard Mac head. Highly, highly recommend Polar Tech based on how I was helped.

I came in with my Mom to upgrade our phones on 9/14. Great customer service from Cori Williams…read more Great prices on our new iPhones and we were pretty much in and out. Pleasant experience from start to finish.

My son went there to have a screen protector put on that he bought from verizon. They refused to…read moreput it on. He went to the verizon store in massapequa and they gladly put the zagg protector on. What a bunch of ballbags. Go to the more professional massapequa store.