Great service! And a sweet relief when I needed faster internet. The worker named Sweed was…read moreextremely helpful in helping me set everything up.

I've been a T-Mobile customer for over 25 years. Josh, Shawn and Bryan provided excellent customer…read moreservice. Shawn set up my new iPhone 16; all apps and functionality are working perfectly. Highly recommend this team to handle all your mobile needs!

This is not a Verizon Store, they are an authorized retailer. We had an issue with a tablet and the…read moreManager told us to call Customer Service. I asked if we could call from the store and they said it would be better if we called from home. I asked if we could use their phone and they reluctantly said yes. Customer Service was very helpful and they even told us to go to an actual Verizon Store from now on (not an authorized retailer).

My phone stopped working over the weekend, stopped here after having stopped into the Verizon store…read morein Newton , (where the employees were not only of no help, but did not want to be there, and were downright rude). Jerry, the manager here in the ITC, was most professional and knew exactly what he was talking about. Left with the phone I wanted , and had a great experience. Jerry is the guy !!!

Had to get a new phone because I dropped mine and it broke. So I stopped in to Verizon yesterday…read more They have a very good COVID safe routine and the staff are all very friendly. I have a bad back an had to sit in the most uncomfortable chair for over and hour waiting for this girl to setup the phones and do all the crap she had to do. It was nothing more then a piece of plywood on legs. I'm not real crazy about the way they explain the new charges and fees I will be getting with the new phone or what the new phone will be costing me in he end. I did ask her several times to explain it but every time I got the same answer. I feel like I got ripped off but I do realize its my fault for not following up better an ask again until I understood everything. I truly hate the fact that they have you by the balls. If you want a new phone you will pay through the ass for it and they know it!!!

Despite Verizon responding to this review and "escalating" it in priority. I have not heard from…read moreanyone at Verizon other than customer service rep's trying to get me to bundle streaming g services with my phone plan.

This has nothing to do with their Flanders store specifically, I've never been there. I've been…read morewith Verizon 17 years, 13 of them happily. I'm not sure what happened there 4-6 yrs ago but they have been a different company ever since. I have had to contact them more in the last few years for one issue or another than the first 15 yrs combined. The dbl verification to get into your acct. is absurd. My brother had a stroke & is partially blind. He has a flip phone, 1x2 in. screen. He needed to change his address. He called & told them his issue & they sent him the code. He can't tap it & verify due to, flip phone. He was to call them back with the code. It took so long for him to make out what it said that the code expired. Mabey, extend the time of expiration for someone who can't see? He did this a few times & gave up frustrated & upset over 1 MORE thing that he can no longer do for himself. I called for him on Sat. I explained the situation & 4 hrs later, "Adam" locked the acct for 24 hrs by mistake. We set an appt for 4pm Sunday. "Adam" called at 4:25. 2 hrs later, I found out that he had been calling my brother the whole time I was on hold, still trying to get him to verify with the code. He sounded frustrated & said that there was no more he could do without the code verification. I said, you knew this was all because he couldn't see the verification code. Why are we still doing this? There has to be a back up system in place for disabled people? I asked to speak with a supervisor & "Adam" said that he has been working with a supervisor & he will tell me the same thing. I spoke with the supervisor, "Josh", he told me they have a separate dept for the disabled but they have closed for the day. He was happy to give me their number & hrs of operation, Mon-FRIDAY 8:30-5:30. I call them & explain the situation AGAIN. She says that he has to go to the store to make the change, with an ID & PROOF of disability. HE CAN'T DRIVE?! She said that I can do it. I'm 700 miles away! She said that anyone with his ID can do it. Because, THAT'S secure?! Even this is not nearly a good rendering of what we went through, the time, the frustration. And this doesn't include the 2 hrs I spent on the phone with them months earlier over this dbl verification. No one should be required to poses 2 expensive mobile devices just to pay a phone bill! And I do, but it's the principal of it. AFTER 2 hrs, he tells me about a Onetimepayment site. Really? REALLY!?! I used that site a couple months & it started to do the same thing. I don't have the answers, but there's gotta be a better way. I will say, my phone number & password worked just fine for 15 yrs. I went to the Verizon store where my nightmare experiences(not enough time or space to get into that) began 4-5 yrs ago, to have my phone unlocked. There was 1 customer there & in the 25 min that I was there, not 1 person walked into that store. The last time I was there, I waited over an hr to speak with someone. I will be leaving Verizon this wk. And it's sad, they used to be a great company.

Pc Richards is the best spot to get all the electronics I need. Not only at a great price but…read morequality stuff too

I couldn't get my email to sync with my phone. After Apple tech support, Best Buy, Apple Genius…read moreBar and 2 hours on the phone with Optimum, I went to the Verizon Chester store where I bought the phone as a last resort. I was there for 10 minutes and Jonathan F. fixed the problem. I am so thrilled and appreciative of his professionalism and patience with me. Thank you, Jonathan for being a superstar!

I cannot recommend Christian highly enough ! I'm not at all "techy", and he couldn't have been…read moremore accommodating in explaining things to me. He was beyond patient. I will always ask for him when I have any questions. Bottom line ~ he cares !!!!

Great service, PC is better than before. Fair price. AJ is a professional and knowledgeable.read more

If I could put 10 stars I would. AJ was so professional and reassuring after my computer was…read morepossibly hacked. As I walked in somewhat panicked, not only did he check everything, increase my security but gave some good advice for the future to protect my privacy!

We recently moved and this store is local to us. PC Richard's is a name everyone knows. I will say…read morethey have some of the better prices around however, their sales team needs a class in customer service, at least at this store. Since moving in we've had to buy a couple of major appliances. It's already stressful having to move and schedule delivery and what not. The sales team at this store as a whole just like I said needs a class in customer service. You call there and you're not met with anyone friendly it seems unless it's the girl who calls to schedule the delivery. They pick up and don't say who they are which is strange to me. I've worked customer service jobs and we've been trained to say Hi, this is (insert name). Unappealing that the sales team doesn't do this. Also, I've caught some of them lying about other sales associates not being there when they are. There are only two sales associates I would consider giving business too, Paula and Dave as they were nice and considerate when we spoke with them. Curtis the manager was okay as well and wanted to make things right. The first one we brought was a dishwasher and our sales lady Paula was great and very helpful. However, installation of it was a nightmare. The first installers who came, came before the dishwasher was even delivered and then took the kit that I paid for back with them. The second installer who came was okay but said they couldn't do it because our dishwasher wasn't next to the sink. It was but not side by side with the sink making a more difficult job. The third installer who came was a straight shooter told me it was more difficult but could be done and the second installer just didn't want to do it. I do speak to the store manager more than once regarding this and they did make things better by offering a rebate and buying a longer hose I would need. Our next appliance was a stove. Nothing too bad with that came and was installed no hassle. However, the hood we also brought was on back order and would be delivered at a different time. That came the other day and the third installer who did my dishwasher came and did the hood which I was grateful for. When I had to call and schedule the delivery of my hood to my stove the person who answered the call sounded annoyed they had to do something and then just hung up on me after scheduling my delivery.

We are loyal customers. Our washer, dryer and refrigerator are all from these folks. Their customer…read morefocus sells us on shopping here ... the staff, have worked with Paula and Tom, cares that we get the best product for our situation. Low pressure, probing, smart questions and then recommendations that are logically based. We just ordered a new stove and Tom and Paula found the stove that matches our exact needs plus it's on sale! Saved $500 over one online outlet.