Update 8/14/2018…read more Thank you Mr. Curtis Haynesworth! After my review, I was quickly emailed & was called regarding my issues. He was quick to apologize, he was VERY pleasant to speak with. Although not his fault he did make our experience better. Thank for you that sir. It makes a difference when people care enough to fix issues and make the customer feel like they can go back and that it'll be better . Maybe it was an off night the night we went, or a bad night for the manger. but I'll go back and shop again. Mr. Curtis I thank you.

We recently moved and this store is local to us. PC Richard's is a name everyone knows. I will say…read morethey have some of the better prices around however, their sales team needs a class in customer service, at least at this store. Since moving in we've had to buy a couple of major appliances. It's already stressful having to move and schedule delivery and what not. The sales team at this store as a whole just like I said needs a class in customer service. You call there and you're not met with anyone friendly it seems unless it's the girl who calls to schedule the delivery. They pick up and don't say who they are which is strange to me. I've worked customer service jobs and we've been trained to say Hi, this is (insert name). Unappealing that the sales team doesn't do this. Also, I've caught some of them lying about other sales associates not being there when they are. There are only two sales associates I would consider giving business too, Paula and Dave as they were nice and considerate when we spoke with them. Curtis the manager was okay as well and wanted to make things right. The first one we brought was a dishwasher and our sales lady Paula was great and very helpful. However, installation of it was a nightmare. The first installers who came, came before the dishwasher was even delivered and then took the kit that I paid for back with them. The second installer who came was okay but said they couldn't do it because our dishwasher wasn't next to the sink. It was but not side by side with the sink making a more difficult job. The third installer who came was a straight shooter told me it was more difficult but could be done and the second installer just didn't want to do it. I do speak to the store manager more than once regarding this and they did make things better by offering a rebate and buying a longer hose I would need. Our next appliance was a stove. Nothing too bad with that came and was installed no hassle. However, the hood we also brought was on back order and would be delivered at a different time. That came the other day and the third installer who did my dishwasher came and did the hood which I was grateful for. When I had to call and schedule the delivery of my hood to my stove the person who answered the call sounded annoyed they had to do something and then just hung up on me after scheduling my delivery.

Great service, PC is better than before. Fair price. AJ is a professional and knowledgeable.read more

If I could put 10 stars I would. AJ was so professional and reassuring after my computer was…read morepossibly hacked. As I walked in somewhat panicked, not only did he check everything, increase my security but gave some good advice for the future to protect my privacy!

On the other contracting how impressed we were with the technical support we received from Mike…read more Mike is in my opinion a great ambassador for your company. Mike was prompt, very friendly, a great listener, and was able to solve the problem that prevented our generator from turning on when the power failed yesterday. On the other hand, to management, there is a problem with your established protocol. Let me explain, we purchased the Cummins generator from you in January, see my write-up of February 10, 2021. We opted for the top-of-the-line service and warranty program you offered. Yet we had to sign a sophomoric promissory note that we would pay for the service call before a service personnel would be sent out to repair our newly purchased generator. This exercise was a stupid and unnecessary action on your part that has left us wondering should we recommend your company to our neighbors. Management should reconsider that if a customer has purchased the top-of-line service contract you should trust us to pay if warranted.

Once again Innovative does not fail to disappoint. I had a scheduled service call for their…read moretechnician to work with my HVAC technician between 12-2pm. At 1:10 I received a text(not even a phone call) that Innovative was CANCELLING my appointment. My HVAC technician had been waiting for an hour by this point. I called Innovative and Sue/Katie said they would call me back but they did not. I had to call again and ask to speak to Sonny(the owner) before they would get another technician routed to my house. I am waiting to hear back from Sonny.. Let me just add, I pay for a yearly service contract with Innovative which includes expedited service..

I am thoroughly disappointed with my experience from the Hackettstown, New Jersey location today…read more I ordered an ottoman for in store pickup (that was in stock online). One hour and 20 minutes later I receive a notification letting me know that the item was out of stock. This is inconvenient of course, but understandable. I called the location because I had used a coupon on that item that expires and I was wondering what other options there were for me to get that item since it is sold out online and all the locations within an hour of me. The first woman I spoke to was very understanding and helpful... other than the fact she left me on a "brief" hold for over 40 minutes!!! I hung up the phone and called back 4 times until someone picked up. I explained the situation and the man could not have been more unprofessional, it was like he had never taken a phone call before. I asked for advice on what I should do to get the item and he replies "well, uh, what do you mean help you?" I also explained that the lady told me she would check with a colleague if she could honor my item and / or coupon and the man replied "uh what lady." I then had to ask if I could speak with someone else about this and he replied "uh there's nobody else here." I am super frustrated that not only did my item get canceled causing a inconvenience for me, but they also wasted 2h+ of my time!!! Below will be screenshots with time stamps!

I have been coming to this Target ever since it first opened in fall 2008. I loathe Walmart so this…read moreis the perfect big box store for me and my family. Everything is modern and fresh unlike some other Targets I've been to out of state. I even recognize some former coworkers I used to work with at Sam's Club (farewell) in Budd Lake from time to time. The selection is always on point and the Target value is always higher than the competition usually.

I have been using JS for over 10 years - from a complicated $15k Home Theatre / Automation project…read moreto simpler tasks such as Wall Mounting and in - wall speaker installs. Service and equipment recommendations are top notch - they are clean, reliable and provide rapid response to my A/V issues.

JS integrated and installed a new 60" flat screen TV with SONOS sound bar and an audio (vs infrared…read morelight) remote control system that seamlessly lets me select and move from multiple input sources (cable TV, steaming devices (AppleTV) and Blue-ray player with one controller. The remote control device works from any angle within @ 20 feet of the receptors, even with no direct line of sight which is a huge convenience. The installation team was professional, courteous left the work area neat and clean.The follow up customer service by the JS team is outstanding. Support is readily accessible via phone or website and the team demonstrates an excellent sense of urgency for customer service. I am very pleased with the performance of the system JS developed and their customer support is second to none....very happy I made the decision to work with JS.