T-Mobile located in the international trade zone Mount Olive New Jersey is consistently awesome…read more Shout out to Bryan who quickly identified and resolved my problem. I highly recommend this location for anybody looking for Superior customer service.

I had been putting off switching phone plans for a while because of how much of a hassle it can be…read moreso I have to give a shout out to Karem who helped me set up a new plan with T mobile! My plan included 3 family members who were not in the store with me but Karem was so helpful and video called each of them to help set up the service on their phones. I was there for about 2 hours and he was so patient the whole time, even when we had to wait for my family to be available while they were at work. I had no idea it was such a process but he answered all my questions and took the time to explain everything to me. It seemed to get busy while I was there but I never felt rushed and I was so satisfied with my experience there!

This is not a Verizon Store, they are an authorized retailer. We had an issue with a tablet and the…read moreManager told us to call Customer Service. I asked if we could call from the store and they said it would be better if we called from home. I asked if we could use their phone and they reluctantly said yes. Customer Service was very helpful and they even told us to go to an actual Verizon Store from now on (not an authorized retailer).

My phone stopped working over the weekend, stopped here after having stopped into the Verizon store…read morein Newton , (where the employees were not only of no help, but did not want to be there, and were downright rude). Jerry, the manager here in the ITC, was most professional and knew exactly what he was talking about. Left with the phone I wanted , and had a great experience. Jerry is the guy !!!

Despite Verizon responding to this review and "escalating" it in priority. I have not heard from…read moreanyone at Verizon other than customer service rep's trying to get me to bundle streaming g services with my phone plan.

I visited this Verizon store to upgrade my phone, but the customer service was completely…read morenonexistent. The gentleman immediately questioned why I had two phones, regardless of whether they were for work or personal use. This was irrelevant because I had come specifically to upgrade my phone. I hate to bring race into it but I'm a African American female that is highly educated. Furthermore, since I no longer share the same last name as my father, who is the account holder, my account was flagged as fraudulent. Despite this, there were no security questions or any attempts to verify my identity or assist me. Manager Joe was equally unhelpful. He informed me that my account had been flagged as fraudulent the day before, even though no order for a phone had been processed that day. When I contacted the fraud department, they confirmed that the account had not been flagged until today. Despite the fact that the fraud department cleared my name and approved the online order I had made, Manager Joe refused to give me the phone. This was despite the fact that my order clearly stated that my phone was ready. This Verizon location fails to provide the essential customer service that is expected. There is no professionalism or willingness to assist a loyal customer.

This has nothing to do with their Flanders store specifically, I've never been there. I've been…read morewith Verizon 17 years, 13 of them happily. I'm not sure what happened there 4-6 yrs ago but they have been a different company ever since. I have had to contact them more in the last few years for one issue or another than the first 15 yrs combined. The dbl verification to get into your acct. is absurd. My brother had a stroke & is partially blind. He has a flip phone, 1x2 in. screen. He needed to change his address. He called & told them his issue & they sent him the code. He can't tap it & verify due to, flip phone. He was to call them back with the code. It took so long for him to make out what it said that the code expired. Mabey, extend the time of expiration for someone who can't see? He did this a few times & gave up frustrated & upset over 1 MORE thing that he can no longer do for himself. I called for him on Sat. I explained the situation & 4 hrs later, "Adam" locked the acct for 24 hrs by mistake. We set an appt for 4pm Sunday. "Adam" called at 4:25. 2 hrs later, I found out that he had been calling my brother the whole time I was on hold, still trying to get him to verify with the code. He sounded frustrated & said that there was no more he could do without the code verification. I said, you knew this was all because he couldn't see the verification code. Why are we still doing this? There has to be a back up system in place for disabled people? I asked to speak with a supervisor & "Adam" said that he has been working with a supervisor & he will tell me the same thing. I spoke with the supervisor, "Josh", he told me they have a separate dept for the disabled but they have closed for the day. He was happy to give me their number & hrs of operation, Mon-FRIDAY 8:30-5:30. I call them & explain the situation AGAIN. She says that he has to go to the store to make the change, with an ID & PROOF of disability. HE CAN'T DRIVE?! She said that I can do it. I'm 700 miles away! She said that anyone with his ID can do it. Because, THAT'S secure?! Even this is not nearly a good rendering of what we went through, the time, the frustration. And this doesn't include the 2 hrs I spent on the phone with them months earlier over this dbl verification. No one should be required to poses 2 expensive mobile devices just to pay a phone bill! And I do, but it's the principal of it. AFTER 2 hrs, he tells me about a Onetimepayment site. Really? REALLY!?! I used that site a couple months & it started to do the same thing. I don't have the answers, but there's gotta be a better way. I will say, my phone number & password worked just fine for 15 yrs. I went to the Verizon store where my nightmare experiences(not enough time or space to get into that) began 4-5 yrs ago, to have my phone unlocked. There was 1 customer there & in the 25 min that I was there, not 1 person walked into that store. The last time I was there, I waited over an hr to speak with someone. I will be leaving Verizon this wk. And it's sad, they used to be a great company.

Pc Richards is the best spot to get all the electronics I need. Not only at a great price but…read morequality stuff too

I couldn't get my email to sync with my phone. After Apple tech support, Best Buy, Apple Genius…read moreBar and 2 hours on the phone with Optimum, I went to the Verizon Chester store where I bought the phone as a last resort. I was there for 10 minutes and Jonathan F. fixed the problem. I am so thrilled and appreciative of his professionalism and patience with me. Thank you, Jonathan for being a superstar!

I cannot recommend Christian highly enough ! I'm not at all "techy", and he couldn't have been…read moremore accommodating in explaining things to me. He was beyond patient. I will always ask for him when I have any questions. Bottom line ~ he cares !!!!

Great service, PC is better than before. Fair price. AJ is a professional and knowledgeable.read more

I had my Mackbook Pro repaired by Fix My PC AJ which the screen started to not work with a line…read moregoing across that increased to a bunch of lines across the screen. After calling I could not get the screen fixed or get a refund back. After calling the manufacturer customer service line, the price of the cost was overpriced as I could have fixed the screen and the base of the the bent keyboard that was fixed here for just the screen repair.

This spot is definitely the best where you can find the cheapest price to get a screen protector…read morefor both iPhone and Android. Has been here for years and located inside Busy Mall of Flushing. The guy who does it is very swift so you don't have to wait very long, most likely 5 minutes depending if there's a line or not. I have iPhone which costs only $2 for the screen protector. Can't find another place that gets the job done this cheap in Flushing or in NYC. I'm not exactly sure of the price for Android ones but pretty sure it's under $5. Always a good idea that you should ask first before handing your phone to them. They also have lots of colorful phone cases with different patterns and cute cartoon characters to choose from. Will come back from time to time whenever I need to get a new screen protector. Definitely recommend to everyone I know about this place.

They made a name for themselves, and the business has only expanded throughout the years. There's…read moremore hired help now, while the owner focuses on adhering screen protectors. Their selection is pretty decent for a mid sized place