It's noon on Sunday Aug 7th 2016. And you still haven't opened yet.. Customers and employees…read morewaiting to enter.. Bad, Bad service ..

Brought in an unlocked phone bought from another carrier…read more They had no idea how to help me besides trying to tell me I made a purchasing error. NO, all I needed to do was wait a long time for stupid ATT bloatware download on to my phone. Got it working after a couple reboots on my own. Thanks for nothing ATT.

I treated myself to a new iPhone and chose this location for pick-up. I was in and out in under a…read moreminute! When I returned to trade in my old phone, the staff were immediately attentive and processed everything quickly. The service here is excellent--far better than the Morris Plains location. I'll definitely be returning for any future Verizon needs.

Company store. Only sales here. They do no troubleshooting here, so making an appointment here on…read morethe app, turns out they can't fix anything or troubleshoot or offer any help with device repair. They just had me call the Verizon number from a landline here and troubleshoot on the phone. Make an appointment, will save you from waiting too long and work with the people on the phone. Just make sure you have a backup phone or come to the landline if you don't have a second line if your primary phone isn't working.

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Came to the store to inquire about the fios price lock promotion. Ended up signing up for mobile…read moreservice also to receive bundle discount. The manager looked for all discounts possible for me. He and his team are very patient and helpful. Highly recommend!

When I REQUESTED in the calmest best manner afforded me in the moment, I requested customer support…read moreworkers see ON MY ACCOUNT the numerous times I've been with that company that I had received two gb for ten dollars or LESS several times... Again, this review is on Verizon as even though their name is in and one the phone _ Customer support workers insisted on claiming a refill pin that should have given me more call and data storage was limited to the same amount of GBS I've purchased many times for $10 or less.. Straight talk wireless and simple mobile appear to be subsidiaries of Verizon

Good work at a fair Price I would go back for services if…read moreneeded as they were quick and accessible

I used their service to repair the back of an iPhone 8 that was shattered. Quick and reliable. The…read morephone looked brand new

My son and I visited Best Buy on Rt 10 East Hanover yesterday 9/6/26. We needed to address a…read moreprinter's malfunction. At customer service, we had the most satisfying experience, not because we got, necessarily, what we wanted but because of the person behind the desk: Anthony. What a breath of fresh air!!!!! Anthony helped us with much kindness, respect, knowledge and patience!!!! He had a "Will help" and "can do" attitude. He was the only person there and the line was getting longer but he did not lose his patience and was determined to give us the best possible resolution to our problem. We appreciate very much his help. And if Best Buy's managers read this review, thank you for employing great people at your store. We will be back because of this outstanding service from Anthony, at customer service section. Please give him a shout!!! Great job! Miki

2026 has been loaded with a lot of "only me" moments, and my recent trip to this Best Buy was no…read moreexception. I had the misfortune of my car's screen conking out on me, so I decided to try to have Geek Squad do an installation. I booked an appointment online and it's like pulling teeth trying to figure out exactly which parts to buy since you need to go to your appointment with everything ready. There are many components needed if you want a new screen that will work with your backup cam and/or steering wheel controls. Prior to the appointment, I went with my fiancé to inquire about which screens would be the best option for me. We went to the Geek Squad desk, and I explained to an employee that I had an upcoming appointment. I said I wanted to get input from GS in advance on which radios I should browse at the store. The employee walked away and came back a few minutes later to tell me, "The auto technician isn't in right now, but he'll be here tomorrow. So, we can make suggestions today, but they might not be the best suggestions." This was one of the most ridiculous interactions I've ever had at a store, I couldn't believe the absurdity of it. So I wasted my time going there, now I should waste even more time by going again in hopes of speaking to someone for a pretty simple question? After this absolute joke, I cancelled my appointment and ended up going to a specialty shop that knew what they were doing.

hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey

‍The guys at Cell Doc are awesome. I cracked the back glass of my iphone X and they fixed it up,…read moregood as new, and quickly, too! I checked all the other places around and these guys have very fair prices, plus a nice collection of cool cases for all makes/models. 5 STARS

Lots of accessories as you come in here. Located in the Livingston Mall…read more While they weren't able to fix my phone, they were right upfront and told me so and helped redirect me to other service providers in hopes they could help me. They are best with iPhones and major Android brands like Samsung or Motorola.