This place was jam packed and it took forever to have someone check you in and assist…read more Additionally, service and accuracy varies depending on who is helping you. Andre really helped us out and I'm glad he was able to resolve our outstanding issues and account discrepancies.

Verizon Brentwood, PA Paul made the experience of updating…read morea phone and taking advantage of the Apple watch offer. He was knowledgeable and helpful in guiding us to the best plan and coverage. He was a pleasure to work with - highly recommend him!

I went into the 355 Fifth Ave Pittsburgh Pa location today on my lunch break to ask about…read morepromotions on Apple Watch & iPhone bundles. Didn't get any information on that. The sales person asked me what phone did I want and I told her I dont have a preference Im interested in hearing what the deals are. She asked me for my ID and I said what do you need my ID for she said thats how it works here you have to show ID. I said ok but what do you need my ID for if Im asking for prices. She said we need to run your credit, I said for what we havent even spoke about anything. She said well if you dont qualify there's no point to tell you about the promotions. At which time I left the store. I was going to pay cash if we got to that point. One of the strangest exchanges Ive ever had in a place of business. Great customer service Verizon! AT&T here I come!

Wow! I don't understand the bad reviews here…read more I have been thoroughly impressed with this location. There are ways in which. Verizon is frustrating however this location has been more than helpful and professional.

I had one of the worst customer service experiences at the Market Square location. Before going, a…read morevery kind associate from the Southside store went above and beyond to confirm they had the modem I needed in stock, so I made the trip over right away. When I arrived, the staff seemed irritated one associate even said they wouldn't release it because of commission, and the manager, who was completely unprofessional, insisted I pay a $25 fee for the modem that had already been confirmed for me. I left without the modem, feeling frustrated and disappointed by how poorly customers are treated here. Something needs to be done about this location . I strongly suggest sending someone in to experience firsthand the lack of professionalism in how it's being run. Huge thanks to the Southside team for their professionalism and genuine care.

Went into this downtown location with a phone issue and the team at this store worked together to…read morebrainstorm and figure out what was wrong. I usually don't expect much going to an establishment downtown, but they were very helpful here!

This is a bullshit store!I took my computer wireless mouse,360 fly camera,wireless…read morekeyboard,computer charger cord ,silver camera,blue ray disc player, a small flat screen tv,to this place.I called up there ,first to verify if he wanted it,I live in another county. did not have that much gas,So I take them there,wait for almost hour and a half as they disapeared into the back.Then said fifteen bucks,for the blue ray ,silver camera,and tv.so I was Dam,so I was ok,headed home,got there,no 360 fly camera,a different keyboard with a missing button,the charger wasn't the one I brought up there,and the wireless mouse was gone. Then he has the balls to say why you mad,and I shouldn't be aggressive over the phone. Do not go to this store !!! take pics of all your stuff before you go to any shop. definitely do not go here!!!!Ninja electronics,more like thieves electronics.

This sight needs a zero star option! I dropped my PS4 off to be fixed and it took a month to get it…read moreback!! They are completely incompetent, especially Niko who says she is some kind of manager that fixes problems. They do not get back to you when they say they will and when they offer something to help fix the issues they then tell you that they can no longer do that. Niko told me I am the Problem! It is total madness. I advise anyone that is thinking of doing business with this company to consider other options. This is an absolute trash business!

This review is for the Liberty Ave location in Bloomfield…read more It's currently July 2025 and in December 2024, I dropped off an old pixel 6 of mine because the battery expanded in my hot car. I was told they'd look at it and let me know next steps. I was told I'd need to leave a deposit and I'd hear back. I received a call the next day, wherein a voicemail was left letting me know they'd have to order a battery and it'd arrive in 5-7 days. I never heard back. A few weeks later, I called for an update and was told that they couldn't find my phone but could see the work order and that they'd call me back. No one called me back. I called a month later and was told the same thing and that I'd get a call back. Nope. No call. Oh, by the way, when I "paid a deposit", I was actually signed up for a subscription for Asurion Home that I wasn't made aware of. I cancelled it, but not before I was charged. I visited the store today, as it's clear no one cared to call me back. The manager let me know they likely recycled it after 3 months. He said someone would have called to let me know. Spoiler: no one called me. I, however, did call at the 3 month mark and no one said a word to me outside of letting me know they'd have to keep searching and would call me back. And even though someone said they could see my work order when I called, today I was told there was no work order. I really don't know what to think. Was it deleted to cover tracks when they couldn't find my phone? Did one of them steal my phone and delete the work order? I mean, wtf is happening? From my perspective on the outside, I have to assume the employees either have a min amount of people they need to subscribe to Asurion Home, or there is some sort of credit they receive (it looks like I'm not the only one this has happened to) and the person who I spoke with did so without telling me. Regarding my phone, the manager says it was probably recycled after 3 months and that he couldn't help me. He said to call corporate (which I just did. They asked for the work order#, but that was apparently misplaced along with my phone). His recycled-at-3-months argument is nonsense as well, as my phone went missing after a few weeks. I needed the data on the phone and planned to do a data transfer (per the employee), so I didn't need the phone. It was a phone that wasn't in use. But now the data is gone, along with my phone. This really blows for me. I'm pretty upset and I feel like I won't be helped. So yeah, don't go here unless you're interested in a surprise subscription to Asurion Home and being out the cost of a phone.

EVERYTHING COULD IMPROVE!! Charged me for a $200 battery that was in warranty and should have…read morebeen free. Battery "lost" in shipment from Dell. Now I have to pay. One month in repair at Cranberry Township store and they will not provide documentation to prove they even ordered the battery from Dell and a tracking number to show it was lost. "Against corporate policy to do so." Take your electronics elsewhere! This company uses sham tactics!!!!!! Spoke to Corporate at Asurion and believe it or not they offered me a $25 check to settle this $200 issue!!!!! Told them they could do BETTER. Said I could have just picked up my computer and sent it to Dell myself to settle but how the hell do you do that if you have no proof of Ubreakifix's order for replacement battery under warranty and a tracking number to prove it was lost in shipment??!!! All which "corporate" says is not permitted under their "policy" worse yet they try to upsell me on an Asurion maintenance plan!!!!! No on your life! RUN DONT WALK!

Amazing customer service. The owner took his time with me and was so helpful with the whole process…read moreI will be a customer for life, truly cant get any better service for your cell phone needs.

From the owner: Cell Phone Sales for all Carriers, Cell Phone and Computer Repair, Bill pay center, pay all utility…read morebills here

I've visited here before, the service was not good. But today....I went in, Taylor greeted with a…read moresmile, listened to my issue and solved it quickly. There is nothing like good customer service...I was in and out. Thank you Taylor for the great service....I really appreciate it.

I recently purchased my new iPhone 6 plus at this Shadyside T-Mobile store. The store was well…read morestocked with a variety of choices (everything I needed was available and in stock) the pricing and in store deals were great. The bottom line for me always comes down to service and this store delivers superior service. They offer on the spot trade ins from any carrier and they give you fair pricing on your trade in. They explain the service and fees throughly BEFORE you leave the store. Each employee that I encountered was friendly and upbeat. So if you want to see great service and friendly faces, I encourage you to visit this store. Thank you Thaddeus for your patience and excellent customer service! I couldn't be happier!

Walked into the store, was warmly greeted I have seen…read morecricket but never had visited I am glad I did super friendly helpful service I was inquiring about switching my brothers cell service the friendly guy took the time to explain to me all their plans and assured me I wouldn't be lacking cell service around here or Long Island after chatting with him he told me people (like my brother)might actually pay less They have iPhones they had those other brands too easy to understand prices I have to comment the friendly service compared to Verizion is a sure reason to switch. parking around these parts can sometimes be a hassle but I found a metered spot

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pittsburgh store today.

I had the pleasure of working with Sam. He was so kind and very quick and easy to work with…read more Everything was straight forward. Also before I was helped he was so kind and patient with an individual who only spoke Spanish and used a translator to help him through the entire process so smoothly without an issue. Would recommend anyone to go see Sam with anything you need help with!

This has to he the worse company for customer service. I called the 800 number and the girl was…read morenothing but rude to me because I needed something other than a sale. I went to Facebook to speak to someone thru social media. I gave them all the information they requested and then asked for a receipt on a phone that is 10 years old. The phone I purchased that has my information on it needs an unlock code amd they are refusing to issue me it . This should be against the law to hold a 600$ phone hostage because I switched carriers. No one was willing to help because I am not a customer anymore. Well maybe if your pricing was reasonable and you treated customers like you wanted to keep them i would not have left after 15 years. Shame on you ​

My son needed his gaming system fixed and they were very helpful and responsive. It was fixed in a…read moretimely manner.

When my screen on my cell phone cracked ,my phone fritzed out on me. I went to a chain cell phone…read morerepair on McKnight Rd , they didn't have a replacement screen for my phone in stock. They were kind and helpful to call around to their other shops in the area to find a screen but to no avail. I then went shopping for a new phone but what I found for under $500 were all pretty much what I already had. I looked online and decided to call Xtreme phone & computer repair on Brownsville Rd. The owner was fantastic and was able to locate a replacement screen, he did have to order it but the phone was repaired and ready to be picked up in 48 hours. The cost to repair was reasonable and my phone is working great now without any problems.