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    Pittsburgh, PA

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    AT&T Store

    2.5 (8 reviews)
    Closed 9:00 am - 5:00 pm

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    2 months ago

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    9 months ago

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    11 years ago

    Employees had no idea what they're doing. Complete waste of time. Avoid this store at all costs.

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    2.4
    (32 reviews)
    1.7 mi
    $$$

    This review is for the Liberty Ave location in Bloomfield…read more It's currently July 2025 and in December 2024, I dropped off an old pixel 6 of mine because the battery expanded in my hot car. I was told they'd look at it and let me know next steps. I was told I'd need to leave a deposit and I'd hear back. I received a call the next day, wherein a voicemail was left letting me know they'd have to order a battery and it'd arrive in 5-7 days. I never heard back. A few weeks later, I called for an update and was told that they couldn't find my phone but could see the work order and that they'd call me back. No one called me back. I called a month later and was told the same thing and that I'd get a call back. Nope. No call. Oh, by the way, when I "paid a deposit", I was actually signed up for a subscription for Asurion Home that I wasn't made aware of. I cancelled it, but not before I was charged. I visited the store today, as it's clear no one cared to call me back. The manager let me know they likely recycled it after 3 months. He said someone would have called to let me know. Spoiler: no one called me. I, however, did call at the 3 month mark and no one said a word to me outside of letting me know they'd have to keep searching and would call me back. And even though someone said they could see my work order when I called, today I was told there was no work order. I really don't know what to think. Was it deleted to cover tracks when they couldn't find my phone? Did one of them steal my phone and delete the work order? I mean, wtf is happening? From my perspective on the outside, I have to assume the employees either have a min amount of people they need to subscribe to Asurion Home, or there is some sort of credit they receive (it looks like I'm not the only one this has happened to) and the person who I spoke with did so without telling me. Regarding my phone, the manager says it was probably recycled after 3 months and that he couldn't help me. He said to call corporate (which I just did. They asked for the work order#, but that was apparently misplaced along with my phone). His recycled-at-3-months argument is nonsense as well, as my phone went missing after a few weeks. I needed the data on the phone and planned to do a data transfer (per the employee), so I didn't need the phone. It was a phone that wasn't in use. But now the data is gone, along with my phone. This really blows for me. I'm pretty upset and I feel like I won't be helped. So yeah, don't go here unless you're interested in a surprise subscription to Asurion Home and being out the cost of a phone.

    EVERYTHING COULD IMPROVE!! Charged me for a $200 battery that was in warranty and should have…read morebeen free. Battery "lost" in shipment from Dell. Now I have to pay. One month in repair at Cranberry Township store and they will not provide documentation to prove they even ordered the battery from Dell and a tracking number to show it was lost. "Against corporate policy to do so." Take your electronics elsewhere! This company uses sham tactics!!!!!! Spoke to Corporate at Asurion and believe it or not they offered me a $25 check to settle this $200 issue!!!!! Told them they could do BETTER. Said I could have just picked up my computer and sent it to Dell myself to settle but how the hell do you do that if you have no proof of Ubreakifix's order for replacement battery under warranty and a tracking number to prove it was lost in shipment??!!! All which "corporate" says is not permitted under their "policy" worse yet they try to upsell me on an Asurion maintenance plan!!!!! No on your life! RUN DONT WALK!

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Verizon Wireless

    Verizon Wireless

    1.6
    (11 reviews)
    1.4 mi
    $$

    I bought my phone in McMurray,Pa at the Donaldsons Crossroads location. If I travel any direction…read morefor just a half mile from the store, I get no internet connection . The whole surrounding area has horrible reception and vast dead spots all over this area in a radius over several miles. These are not rural and secluded areas! Though many of the surrounding rural areas are horrible too. I've been complaining about this for years to no avail. They keep charging me more and more and I get nothing by the same old horrible service for it! They have done nothing and I don't think they ever will, to remedy this regardless of how often I, or everyone else has complained. A rep actually confirmed to me that they have several complaints. I'm far from a Karen, but for what we pay for this service, I expect it to, not only work, but to outperform the rest by a large margin. I have a phone that runs on Visible for $25 a month, which uses Verizon's network, so I get the same service for around 5X less the price! When my contract obligation is over, I'm out!!! 2 lines for well over $200. I have a friend who has cricket and she gets connectivity in almost all of the areas that I lose internet access. She pays a $100 for 4 lines for her family!!!! WTF! If you live in this area, do business in this area or frequent this area and need internet service, DO NOT GO WITH VERIZON!

    While I don't expect perfection, I do expect basic honesty and accountability…read more I was told that I would receive a $50 per month auto payment discount with my current plan by a Verizon Wireless customer support person, it ended up being $10 . I was on the line for almost an hour and could not get resolution. I assume that making me wait to talk to a 'supervisor' is also a good way to wear down annoyed customers. Anyway, I don't recommend Verizon Wireless over any other carrier. Moving forward, I'll try to disentangle myself from them (pay off devices) and go to another carrier.

    Photos
    Corner Forbes & Meyran
    Corner Forbes & Meyran
    THE  BUTCHER
    THE BUTCHER
    Interior

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    Interior
    Apple Shadyside

    Apple Shadyside

    3.5
    (140 reviews)
    2.4 mi
    $$$

    I had to come here after iOS upgrades to my iPhone messed it up (some apps wouldn't launch, etc). I…read morehad an appointment and you need to be patient with that time for your appoint meaning they will see you in the next 30 minutes or so. For my instance, I got there a few minutes early and it was near 30 minutes before the person helped me. The most frustrating (hence, one start reduction) is there are tons of employees roaming around "selling" while they have only a few folks at the Genius Bar helping people out. All that said, they did restore my iPhone with a fresh install of iOS 26.5, I hooked to their WiFi and started downloading apps. I did prioritize a few apps I was having problems with and verified one of those before leaving. At home the download of the apps was much faster and my issues were resolved.

    Apple in Shadyside really helped me out when I needed it. I ended up dropping my phone after work…read moreand completely breaking it. I could not even get into it because of the damage. The next day after work I went to the Shadyside location and I am so grateful I did. They helped me decide on purchasing a new phone and the whole process was very smooth. I ended up buying the Apple iPhone 17 Pro and trading in my old phone. The staff walked me through everything step by step and were very patient with all the questions I had. Inside, it looks like your typical Apple Store with a wide open layout, lots of devices and accessories on display, and plenty of employees available to help when needed. The store was busy but still well organized. Zach helped me out and he was fantastic. He explained all the updated features on my new phone, especially the camera, which I am really excited about. He made the whole experience easy and stress free. Overall I had a great experience and I am very thankful for the help I received. I definitely recommend making an appointment if you plan to visit.

    Photos
    Apple Shadyside
    Making a scene everywhere we go.
    Making a scene everywhere we go.
    Apple Shadyside

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    AT&T Store - mobilephones - Updated July 2026

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