Solved my issue. My problem was solved by a very competent…read moreindividual who works at this store. The store is in good location near to good places to shop and eat. So you know if you hit it off with somebody while you were getting your phone fixed at the wonderful T-Mobile store in Walnut Creek and wanted to take them out for a drink and a quick bite to eat you're right there it's perfect

They provide a great service and support. Living on a fixed income, we count on bills remaining…read morestable. T-Mobile has provided that.

The store manager was extremely helpful in my conversion from T-Mobile. She helped me find the best…read moreplan and phone for my budget and was extremely nice to work with and knowledgeable.

Ordered a phone today. I called after I never received an email about my pickup. They informed me…read moreit was cancelled. They didn't have the stock. Told me it takes 24 hours to cancel. But they charged me already. Account still shows pending. They informed me they were not going to call about the cancellation. I was just going to get an email.... I asked about shipping it instead and he informed me I would have to reorder it online. Pointless. That's what I did the first time. That email never came. The guy on the phone just sounded like he hated life. I wish they had better customer service.

Finally! Switched back to Verizon. Eron was awesome is assisting…read more Had to remove a star as Oakland Hills & Berkeley Hills still go without reception. Baby steps

I think we all know verison customer service is shite. I had to spend 2 days dealing with these…read moreincompetent fools and still have not been able to accomplish my goal of getting a new line and a new iphone. Although they said my iphone was shipped a week later when I called asking about my phone they said the order was canceled. I asked why and they said they did not know. Now I have to keep this account for a month until I can change carriers. I hope mint mobile is better, they can not be worse...

Went to get my charging port replaced and was done in 45min. Highly recommend for the future.read more

Replaced the very cracked screen on my 9th gen iPad. Was responsive on Yelp, helpful (e.g. cleaned…read morethe dusty iPad case and put it back after replacing the screen), and timely. And the replacement screen is working great, just like new!

I had one of the worst retail experiences I've ever had at the AT&T store on Olympic Blvd in Walnut…read moreCreek, and it happened right before Christmas. I ordered an Apple Watch SE with a new line as a Christmas gift for our son. My husband, Andrew (the account holder), went to this store on December 23rd for pickup and waited over an hour. He was told the watch could not be released unless he was added as an authorized user. While he waited in the store, I spent over 45 minutes trying to add him online (during peak holiday errands). The website was extremely difficult to navigate, and the sales rep refused to speak with me by phone to help resolve it. Andrew ultimately left without the watch. The next morning (Christmas Eve), I was able to successfully add him as an authorized user exactly per AT&T's instructions and even sent him back with my physical ID to avoid any confusion. He again spent over an hour, paid for parking both days, and dealt with holiday chaos in downtown Walnut Creek only to be told they still would not release the watch and would not explain why. Later, we were informed our account had been flagged for fraud. This accusation was shocking and insulting. We have been AT&T customers for over 10 years, all services (3 wireless lines, internet, DirectTV) are through AT&T, and our account is in good standing. Even store staff admitted they didn't understand why the account was flagged. I returned in person on December 26th with my ID and spoke with store management. The store manager Damian who was timid, evasive, and unable to explain anything clearly. Basically talked in circles wasting my time. I was eventually put on the phone with AT&T's fraud department and told the account was flagged because my husbands Social Security number is on the account and not mine which makes no sense since he is the account holder and was physically present in the store twice. No one asked him any verification questions, and no one attempted to contact us to confirm our order. As a result of this incompetence, our son had no Christmas gift, and we were falsely treated as suspicious customers instead of long-term loyal ones. This store demonstrated poor training, poor communication, and a complete lack of accountability. Accusing customers of fraud without explanation or verification is unacceptable. I would strongly caution anyone against relying on this location for time-sensitive purchases or holiday gifts.

This review is solely for Damien on 12/19/25. I walked in on Friday morning at 10am with 2 other…read moregentleman to find out he was the only employee there. He was working quickly and efficiently to try to help us all to the best of his abilities. I appreciate his effort, knowledge and customer service. Thank you, Damien for going above and beyond all on your own! You're the MVP!

Deja vu! I needed a new screensaver and case for my phone…read more Glad I called before coming in. Matt was very helpful. They had the right screensaver for my Galaxy S10+ but not the case. Matt suggested a case I could get from Amazon. Once I got that I went in. Matt cleaned up my phone and installed the screensaver and case. Almost like a new phone! Good people, good service.

Very grateful customer here. My friends told me to go here. Today I took a chance. He replaced my…read morebattery and cleaned it up. Quoted me a price and within minutes I got my phone back, Thanks again.

Kelly and Josiah were very helpul in the tv section. Josiah helped me with specing out a 55" tv and…read moredeciding between the LG and Sony. I prefer Sony due to natural colors but LG is closer to Sony than it used to be. Sony's UI has always been problematic, and their new google tv interface makes it harder to operate as a dumb monitor to avoid the huge privacy invasions of these smart tvs, including listening to your conversation. Went with an LG for the first time ever due to price difference on Mem Day of $500 and ability to easily operate as dumb monitor. Got Geek squad because I'm in a smaller space and don't want to hassle with storing boxes, mail returns etc. Got tv only installation. I usually do my own, but 55 inch is a little too big for me to deal with. Lead installer was great and done the next day. I had a more uneven interaction with another employee in the tv section. Beware that Best Buy triggers fraud alerts due to ability to resell and 5G does not work well there, making it difficult to resolve since authorization texts don't arrive and calls drop out. Try LTE vs, 5G. I understand this is due to congestion. Deducted a star due to uneven employee and purchase hassle.

Tried calling store with a question about computer printer repair…read more 15 minutes later the new AI answering program would not/ could not let me connect I went to store in person ( faster) I asked a Customer service agent about printer repairs at their big repair desk He pointed and said get in line there I did After waiting in line 10 minutes later the geek squad repair guy asked me what I wanted I told him He said "We don't repair printers " I told him the Customer Service guy told me to get in line after I said I wanted my printer repaired He looked at me, shrugged his shoulders, and walked away I ask the customer service guy for the manager to make a complaint 15 minutes later, a woman walks up, does not identify herself as the manager, and he asks me what I want I told her about the Customer Service guy and the repair guy She says you should've called first I told her I tried and she said everyone in the store knows you can't call into the store for help. It's a corporate decision. We have nothing to do with it. She said the division managers have all complained to the store manager about the AI voice, but nothing is being done ever because of a corporate decision I told her YELP recommended this store for Repairs and she said sorry I asked her if she could tell me where I could get my printer repaired and she said no I can't. Would you like to buy a new one? After this long conversation, I asked her who's the manager here and she said I am she had not identified herself as a manager before that Verdict ; Absolute failure, trying to reach at the store by phone and the people who work there know it Service at the store? Clock in-do as little as possible Clock out Conclusion? No one at corporate or at the store gives a damn about customers And I'm still looking to get my prayer repaired

Super fast, efficient, high-quality service! Gentleman was kind, clear, helpful and fast and also…read morejust had a really nice presence. Next time I need something for my iPhone I'm definitely coming back!

Absolutely excellent service! The owner is so kind, skilled, and professional. My two laptops were…read morefixed quickly, and any parts that needed replacing were done on site, which made the entire experience easy and stress-free. Expert-level work with care and precision. Reliable long-lasting results. You can truly feel how much they care about their customers. The best place for electronic and device repair -- highly recommend!

I had an amazing experience at this Apple Store, and I want to give special recognition to Nyasha…read more I came in with a complicated mix--an employee discount issue, hardware trouble, and a password reset problem. It was a mess, and both Tier 1 and Tier 2 Apple phone support wasn't helping. Nyasha stepped in with patience, kindness, and a ton of expertise. Not only was he fantastic with customer service, but he actually solved every problem. He's clearly sharp and has a wealth of knowledge--it made all the difference. His patience and professionalism kept me calm in an extremely stressful situation. The store itself is bright, well-maintained, and full of helpful people. I've also seen some of their classes, and the instructors are fantastic and enthusiastic. After this experience, I'll definitely be choosing this particular Apple Store whenever I need anything Apple-related. Thank you Nyasha for your professionalism, courtesy and care!

The genius techs need more training ! Brought my daughter's…read morephone to gave a battery replaced, a 2 hour process took 4 hours . They broke the back glass . Of course fixed it . No one mentioned while we were waiting why it took so long. I also brought my phone in for a battery replacement . The tech broke the internal part, they ordered a new part , when back to have it fixed . They didn't fix it and now i have a phone with lines on the screen also and connection issues . They told me they will order a phone to replace it . So now i have a phone , not all my info can be downloaded . They dis a hard reset . Compensation - comp cover . Pathetic Never bringing a phone to walnut creek again !