Ordered a phone today. I called after I never received an email about my pickup. They informed me…read moreit was cancelled. They didn't have the stock. Told me it takes 24 hours to cancel. But they charged me already. Account still shows pending. They informed me they were not going to call about the cancellation. I was just going to get an email.... I asked about shipping it instead and he informed me I would have to reorder it online. Pointless. That's what I did the first time. That email never came. The guy on the phone just sounded like he hated life. I wish they had better customer service.

The store manager was extremely helpful in my conversion from T-Mobile. She helped me find the best…read moreplan and phone for my budget and was extremely nice to work with and knowledgeable.

Finally! Switched back to Verizon. Eron was awesome is assisting…read more Had to remove a star as Oakland Hills & Berkeley Hills still go without reception. Baby steps

I think we all know verison customer service is shite. I had to spend 2 days dealing with these…read moreincompetent fools and still have not been able to accomplish my goal of getting a new line and a new iphone. Although they said my iphone was shipped a week later when I called asking about my phone they said the order was canceled. I asked why and they said they did not know. Now I have to keep this account for a month until I can change carriers. I hope mint mobile is better, they can not be worse...

another solid win with iRepair! Love these guys, they are the absolute best. Look no further,…read moremasterful replacement of charging ports on 2 iPads and my iphone 15 pro max.

So, so , elated! I struggled for two days trying to figure out what the hey, hey was going on with…read moremy cell phone , iPad and watch! A recommendation from my sis to iRepair Cell & Tablets got me me back in the saddle again with my all my devices! Yama and Anthony were amazing!! Problems solved in seconds!!!! Thank you so much for your ingenuity!!! I was so relieved that I didn't mess it up as I thought I may have pushed, prodded and toggled too many times on my

I had one of the worst retail experiences I've ever had at the AT&T store on Olympic Blvd in Walnut…read moreCreek, and it happened right before Christmas. I ordered an Apple Watch SE with a new line as a Christmas gift for our son. My husband, Andrew (the account holder), went to this store on December 23rd for pickup and waited over an hour. He was told the watch could not be released unless he was added as an authorized user. While he waited in the store, I spent over 45 minutes trying to add him online (during peak holiday errands). The website was extremely difficult to navigate, and the sales rep refused to speak with me by phone to help resolve it. Andrew ultimately left without the watch. The next morning (Christmas Eve), I was able to successfully add him as an authorized user exactly per AT&T's instructions and even sent him back with my physical ID to avoid any confusion. He again spent over an hour, paid for parking both days, and dealt with holiday chaos in downtown Walnut Creek only to be told they still would not release the watch and would not explain why. Later, we were informed our account had been flagged for fraud. This accusation was shocking and insulting. We have been AT&T customers for over 10 years, all services (3 wireless lines, internet, DirectTV) are through AT&T, and our account is in good standing. Even store staff admitted they didn't understand why the account was flagged. I returned in person on December 26th with my ID and spoke with store management. The store manager Damian who was timid, evasive, and unable to explain anything clearly. Basically talked in circles wasting my time. I was eventually put on the phone with AT&T's fraud department and told the account was flagged because my husbands Social Security number is on the account and not mine which makes no sense since he is the account holder and was physically present in the store twice. No one asked him any verification questions, and no one attempted to contact us to confirm our order. As a result of this incompetence, our son had no Christmas gift, and we were falsely treated as suspicious customers instead of long-term loyal ones. This store demonstrated poor training, poor communication, and a complete lack of accountability. Accusing customers of fraud without explanation or verification is unacceptable. I would strongly caution anyone against relying on this location for time-sensitive purchases or holiday gifts.

This review is solely for Damien on 12/19/25. I walked in on Friday morning at 10am with 2 other…read moregentleman to find out he was the only employee there. He was working quickly and efficiently to try to help us all to the best of his abilities. I appreciate his effort, knowledge and customer service. Thank you, Damien for going above and beyond all on your own! You're the MVP!

I brought my phone because the speakers were dirty. It took them 2 minutes to clean. Very…read morepleasant customer service. Then, I brought my laptop. The battery was dead and extremely slow after making a huge mistake to bring it to Staples. MD Wireless took a week to fix it and it's all brand new. Reasonable cost. Very professional staff and took the time to explain safety for all the scams and overcharged out there. I highly recommend them. They will be my number 1 spot if needed in the future.

Went there and have a battery replaced and the person who replaces batteries wasn't even in and it…read morewas the middle of the week. I don't mean to be negative, but you should have more than one person that can replace batteries if you're going to be open all the time. I was there, let's just say he was less than helpful. I might even say cranky. We'll tell you about their service other than that because all they could do is recommend coming back a couple days later.

This place is as good as Fry's can get. If you want any electronics and camera things, this place…read moreis the place! I bought so much from here at different times that I need to honestly stop already. And just recently, they were giving out Lego sets - thank you to the front desk for happily treating my soul with their goodies. You have to come in and see what else they got. It's so much fun to browse through the selections, especially the sales.

With big box stores struggling to stay relevant against online retailers I would expect Best Buy to…read morestep up their game by offering outstanding customer service or else why would I go there? Well, after my HP Laptop was in need of repair after only 11 months (still in warranty) I went to Best Buy concord after the hp website referred me there as an authorized repair center. When I arrived the geek squad person told me I had to make an appointment. I explained that I just wanted to drop it off. I was told that I had to make an appointment just to drop it off. ( one day lost). So I made an appointment for the next day. I was then informed that they don't do repairs there as it had to be sent out and it would take 2-3 weeks. Then he informed me that it would cost me a minimum of $85 for shipping and handling ... but it is a warranty repair! Deaf ears ( second day lost) I immediately left shaking my head. I called Amazon, where I bought it. After it was determined by HP that it was not in warranty as it was purchased through an Amazon reseller, Amazon quickly satisfied me by providing me a complete refund even after 11 months!!!! That's customer service! Bye bye Best Buy. No more business for you!

Highly recommend CaliPhonia! The owner, Moe, provides awesome customer service and really takes…read morecare of his customers. I brought my iPhone 15 Pro Max in for a screen replacement, and he hooked it up with a great quality OLED screen. The display looks and feels brand new again--super smooth, bright, and works perfectly. Moe is super professional, honest, and stands behind his work. If you need your phone fixed right, this is definitely the place to go!

Super fast, efficient, high-quality service! Gentleman was kind, clear, helpful and fast and also…read morejust had a really nice presence. Next time I need something for my iPhone I'm definitely coming back!