Cancel

    Open app

    Search

    Verizon

    2.4 (79 reviews)
    Special Hours 8:00 am - 7:00 pm
    Updated a few days ago

    Verizon Photos

    You might also consider

    Recommended Reviews - Verizon

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Erin M.
    181
    1
    1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Darin B.
    88
    537
    94

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 5
    Thanks 0
    Love this 4
    Oh no 0

    16 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Capt k.
    48
    205
    1088

    16 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Jody C.
    97
    12
    0

    12 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mo Y.
    3084
    856
    1130

    15 years ago

    Helpful 3
    Thanks 1
    Love this 2
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Matt C.
    27
    29
    1

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Its M.
    0
    26
    0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Caylee B.
    230
    46
    0

    15 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of D L.
    0
    27
    0

    11 years ago

    Business owner information

    Photo of Elizabeth Q.

    Elizabeth Q.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Lina M.
    0
    30
    44

    11 years ago

    Business owner information

    Photo of Elizabeth Q.

    Elizabeth Q.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Bob W.
    68
    128
    9

    15 years ago

    Bait and switch attempt.................needed a shower to get rid of the slime when I left.......BAD!

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kayte F.
    55
    26
    31

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    15 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Verizon

    How long does it take for someone to take my call? I've been on hold for 26 minutes...

    Hi Sherlynn , I am sorry that you have been on hold for so long. During our heavy call volumes you may be better served by making an appointment to visit our stores or accessing our online chat under Support at www.verizon.com

    Don’t See Your Question? Ask Away!

    Review Highlights - Verizon

    Nick R assisted me and had patience and empathy as I explained my situation and struggles via phone and online support.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Mobile Phones 872 times last month within 15 miles of this business.

    Verify this business

    T-Mobile

    T-Mobile

    (13 reviews)

    I had to go into the T-Mobile store today in Woodinville. Makenna and Caleb were fantastic!!…read more They went above and beyond to listen and went out of their way to help me out. This is not the first time I've had a great experience at this store either. The knowledge this team has of their systems and their ability to navigate my devices never disappoints.

    Unfortunately this is the closest store to my house but it's absolutely useless to me. They never…read morehave anything in stock. I wanted to upgrade my iPhone and they didn't have the newest iPhone in stock. Feels like that should be something they have on hand. I asked where else I could go and they said they didn't know. I asked if they knew if another store would have it and they told me I'd have to go check myself. I've also gone in for screen protectors and they never have my size, even though I always have the newest iPhone. I went to another location to upgrade my phone and they said I could trade in my old phone by mail or just drop it off at any T-Mobile. I went here to drop it off and the guy said "I don't know how to do that" then went and hid in the back room for 10 minutes. I was one of two customers in the store, three employees, and couldn't be helped. If there were more employees than people and I just needed a simple drop off, the wait time really wasn't appropriate. It's not worth taking time out of my day to go to this location. I'm just going to drive to Kirkland and not waste my time here anymore.

    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (50 reviews)

    $$$

    I am extremely disappointed with my experience with T-Mobile…read more My account has been scheduled for cancellation WITHOUT my authorization while an active dispute is still under review. This situation remains unresolved despite multiple attempts to address it directly. The core issue has not been resolved: * My device is not functionally unlocked * It cannot be used with other carriers * eSIM activation fails * The device manufacturer has confirmed that no unlock request was ever submitted at the system level Despite this, T-Mobile has stated that the obligation has been fulfilled. In addition, a Port-Out PIN was generated on my account without my consent, and I was instructed to transfer my numbers. This matter is currently under review with multiple agencies, including the FCC, Texas Attorney General, Washington State Attorney General, New Mexico Department of Justice, and the Better Business Bureau. Proceeding with account cancellation under these conditions raises serious concerns regarding consumer protection and business practices. I am requesting: * Proper device unlock at the system level * No account cancellation while the dispute is active This issue remains unresolved as of today. For resolution, T-Mobile may contact me at: tonynguyen2113@icloud.com

    I was promptly greeted and helped by the store manager, Brittiney. She listened as to what I…read moreneeded, made suggestions, and wrote out her plan for me to review. She is polite, efficient, and so helpful. I ended up adding T-Mobile internet as well. She also downloaded a pdf of the last bill from my previous carrier. This allowed me to submit my rebates that I received from T-Mobile. She contacted my previous carrier to ensure a quick transfer of service. She covered everything. I received the best customer service from her. Thank you Brittiney.

    One Hour Device Repair - Redmond

    One Hour Device Repair - Redmond

    (278 reviews)

    Top-notch service! Fast turnaround, reasonable rates, and friendly staff. My phone works perfectly…read morenow. Definite 5 stars!

    BEWARE: This place DAMAGED my phone would give negative stars if I could! This is costing me…read morehundreds to resolve. January 10th my phone screen broke and got my screen replaced for about 330. Fine at first BUT a week in I started to experience problems: 1. Camera condensation on both lenses-- my phone was not near any water at work and there was fogging in my camera from the inside. Over time internal corrosion as a result and my phone wouldn't turn on. I NEVER had this issue PRIOR to this repair so WHY are you blaming the customer? 2. Flickering screen-- LCD problem. TELL ME why am I having this already after a recent screen replacement? Paid $50 and took it to a repair shop in Auburn after my phone won't turn on and they said whoever fixed your phone did a CHEAP job and they should do customer service recovery because 1. It wasn't sealed properly and a cheap adhesive was used. and 2. Cheap quality LCD used during replacement. While they offered 250 to repair they thought it'd be more cost efficient for me to pursue service recovery with the original shop. Their customer service was LAUGHABLE: only fix the screen for 209! I rather pay more and get it done at a place that was more honest and less shady! Better yet maybe just get a used phone because the cost is almost as much as my repair.The auburn location even offered a better price if I did choose to pursue them too. HORRIBLE repair and AWFUL customer service!

    T-Mobile Experience Store

    T-Mobile Experience Store

    (31 reviews)

    This location is within the Village at Totem Lake complex, east of 405…read more We have been here several times over the years ever since they opened. For the most part, we have had good service from adding a new line, inquiring about the new deals with phone upgrades, and solving more complex questions around ownership of family plans (there is only one authorized phone number to validate changes, but there can be co-owners to the plan to make online changes). The last was a heck of a puzzle to solve. We didn't always get a clear answer immediately, but they do try. Lastly, we come in for the Tuesday free swags. They are always very chill about these giveaways and don't make it cringy for these free pickups. Most recently, we got a clear bag for stadium use. Woot!

    SAVE YOURSELF THE TIME & GO TO ANOTHER LOCATION. I've been going here for 10+ years and after the…read morelast 2 times I've been in, that's it. I've been told by two different associates two different to come back later for another deal. About a month ago was the first time. They told me to come back in a month. I waited and did today. Came back for them to tell me to come back in ANOTHER month for another deal? I don't understand if they're trying to make me come back when they can get more commission for a sale or what. Your new way of purchasing phones & having to order through your own Phone even though You're in store buying is insane. Left without a phone & on to the Kenmore store because I will never be returning. Crappy workers. ,crappy attitudes, it was ridiculous

    XFINITY - Just a basic example of the added line, since a photo can't depict the actual problem.

    XFINITY

    (805 reviews)

    Capitol Hill

    Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

    To Comcast Legal and Executive Escalations, This email…read moreserves as a formal Notice of Dispute and a demand for the immediate cancellation of all Xfinity services under my account. I am writing to establish a strict, undeniable written paper trail, as Xfinity's systems deliberately block consumers from canceling services independently online, and your telephone representatives have actively falsified information. Yesterday, September 2, 2026, I called Xfinity customer support for the second time to ensure my account cancellation was being processed. The representative explicitly assured me that my services were ended. However, upon checking my account dashboard, I discovered the account remains active and billing continues. This marks the second consecutive time a phone representative has committed verbal fraud by promising my account was closed, only to leave it active to protect their internal metrics. This predatory behavior is a pattern. A few weeks prior to my cancellation requests, I called Xfinity three separate times attempting to find a better, more affordable rate for my plan. Instead of helping me or offering a reasonable pricing adjustment, your representatives repeatedly and aggressively shoved the Xfinity Mobile feature in my face. They refused to offer any other viable alternatives. It is entirely clear that Xfinity representatives do not strive to help the consumer; they strive solely to help themselves, protect their own sales quotas, and keep their jobs. Your entire customer service system is built on deceptive, bad-faith retention tactics designed to trap customers and extract unauthorized funds. Please take the following actions immediately: Terminate all services tied to this account effective immediately. Stop all future billing and revoke any automatic payment authorizations. Issue a final, prorated bill reflecting my original cancellation attempts, with a full waiver of any fees accrued due to your representatives' refusal to close the account. Send written confirmation of account closure to my email on file. I am keeping a log of this correspondence. If this account is not closed immediately and all unauthorized billing stopped, I will forward this entire documented timeline to the Federal Communications Commission (FCC), the Federal Trade Commission (FTC) for violations of unfair billing and cancellation traps, and my State Attorney General's Consumer Protection Division. Sincerely,

    Verizon - mobilephones - Updated September 2026

    Loading...
    Loading...
    Loading...