I had gone to the movie theater and turned my screen down so I couldn't see the brightness when I left.... I had an impossible time realizing how to get the phone back on since it was dark screened. I walked next door to the Verizon store. Close to the movie theater and Matt..the manager, fixed it within seconds! Never had to utilize the store for help, but my experience was superb! Thank you very much WOODINVILLE TEAM! BILL read more

Verizon - Happy with the customer service! - Mobile Phones Near Me - Woodinville, Washington

Not treating their 9 yrs 7 months customer me like garbage ! Once I moved to AT&T due to overcharging and the last promotion was going away $5 dollars a month because I paid by credit card. That was the last straw for me!! When I tried to go onto my account it was no longer active therefore I could not pay my balance owing. It took 15 minutes to finally get through by calling to be able to speak to a customer service representative because since my number had been deactivated, the automated system didn't acknowledge my old phone number and nitro able to find me in the system! I said to the customer rep since I don't have an account any longer, how am I going to pay my bill thank God I asked that question because if I hadn't, it wouldn't have happened, and therefore they would've probably sent me to collections which would've ruined my credit I told him he could send my bill to my email address. Fingers crossed it happens! they'll send the bill deactivated cell number. the other bills once cell numbers are deactivated I will need to go to the Verizon store to pay off the other 4 lines!!! This is so messed up and disrespectful services to loyal customers it baffles the mind!! Good riddance and I'm saving $200 per month a $2400 yearly SAVINGS!! read more

service is slow and unwelcoming. had an appointment and waited 30 min after my appointment time. what's the point of an appointment. since we were having our phone activated and not buying a new plan we were set aside to wait while someone who just walked in was waited on first. read more

I needed to upgrade my college son's phone. My husband and I have been Verizon customers for over 20 years. That's roughly $40,000.00 worth of business. We made an appointment for 12pm on a Sunday. We got checked in quickly and then waited for help. Our salesperson was nice enough; he responded to my desire to lower our monthly fee. We have five lines and he found a way for us to keep unlimited data / internet and pay less. Yay! However, he continually tried to upsell on things like home internet, Disney Plus, etc.. I declined all of the upsells. Then our salesperson disappeared for a long while. He returned to say there was some kind of nationwide Verizon outage and he couldn't process the order for the upgraded phone. I asked if we could call in to Verizon headquarters to process it that way. Was told I had the option to wait out the fix for the "nationwide outage" ( 5 minutes to 2 hours or more) or come back later to the store and be last in the queue. Mind you, I had already been in the store for an hour and a half. I was obviously perplexed about this. The store was literally holding me hostage. Why would I be last in line after waiting that long and then be made to wait again? I asked if other stores were experiencing this "nationwide outage." They said they didn't know but maybe try the Totem Lake store. We did, and that store could not help us either, although they seemed to helping 6 other customers at the time. Guess what worked? Calling Verizon and handling the transaction directly with headquarters. Kristi, my customer service rep, is literally the only reason I'm not taking my business elsewhere. She processed the order and we picked the new phone up at the Redmond store within an hour. Why couldn't the Woodinville store and the Totem Lake store suggest that we call headquarters on the spot for help? My guess is they didn't want to sacrifice the commission? Avoid the Woodinville Verizon store. There is a huge lack of competency. read more

Wouldn't let me add review without adding at least one star which would be giving this place way too much credibility. DO NOT WASTE YOUR TIME COMING HERE!!! the customer service here is fucking awful!!! all I was trying to do was get a new phone and they told me there was nothing they can do for me without being an account holder. wouldn't accept or talk to the account holder on the phone who gave verbal permission to them so I can get a new phone. unless you're an account holder, don't go to any corporate Verizon stores bc they all require the same information to be able to help you in any way. Both the female manager and sales rep were rude as fuck. read more

Verizon - Mobile Phones Near Me - Woodinville, Washington

This place was a total nightmare. I broke my phone and have spent two days trying to get them to assist me in any meaningful way. They are so unempowered there to do anything helpful that they will look you right in the face and say that they know that something is wrong but they don't care and I have to call customer service. It basically all stems from the fact that my wife's name changed when she got married and now no one is authorized to act on our account. The best part about this is that (1) even though I'm not allowed to receive the phone I bought [they let me buy a replacement], I'm not allowed to pick it up until my wife can come in; and (2) the number of times they've asked me to make a phone call on my broken phone is just priceless. This place is just a total nightmare. If it wasn't in Woodinville, I swear I would think that I am in a hidden camera show. read more

I went in with a problem that tech support couldn't fix. They advised me to got a store, trade-in the phone, and set it up there it ensure the problem wasn't with the operating system/model itself. My issue was that my Outlook calendar would not sync to the resident Android/Google calendar. I had it set up perfectly on my old LG V20. I forget the first guy's name, young, thin, dark hair, and really nice. He spent a lot of time trying to help, but admitted he was more of an Apple expert, so he tried consulting some of the other employees. Then his "Android Wizard" came onto the floor. Had a cheap car salesman energy about him. He was rather flippant and immediately told me that you can only sync the two calendars through the desktop calendar now. WTF? Well, I had actually tried that and when I told him I tried that last night (after literally 6-8 of trouble shouting myself and with tech support), he looked like at me like suddenly I had tulips growing out my ears. Guess he didn't expect and older gal to be so savvy. When I pressed him further about the issue, he seemed anxious to move on and so he did. In the interim the younger guy downloaded the actual Outlook app with the Outlook calendar. He was very excited that he got *a* calendar working for me. But for reasons too long to go into, I need to have the Outlook calendar synced to the resident Android/Google. Also third-party calendar apps were not recognizing the Outlook calendar. I've checked permissions, all those details. Then Mr. Wizard came floating by and I pressed him again, asking if he could give me details about how to sync via the desktop, because maybe I missed something. Well, then he changed his story and said that the Android/Google calendar will no longer sync other calendars, you can sync Google TO Outlook, but not the other way around. For "security reasons." He said this has been going on for about two years now. I called BS. I told him the phone I just got FOUR MONTHS ago synced it all just fine. He countered with, "Well, but it's an older phone with older software." At this point I just left. I felt like he was just giving lines of BS to get me out of the store. I didn't mention to him that calendar app actually has the very visible option to attach accounts and options to sync them. If this wasn't "allowed" any longer, that wouldn't be an option, you twit. Also, later that evening I was able to get my work calendar synced (also Outlook), I just didn't have the password at the store. They were also very reluctant to even exchange my phone for another model LG. Which I have 14 days to do, if I so chose. So to the thin, dark-haired, young guy: you're sweet and very sincere. Thank you for your help. To your limp "Wizard" co-worker: You're a tw*t. If I had remembered your name I'd file a formal complaint. And just for the record, I went back to tech support to day and we almost have the issue resolved. It IS possible. read more

Switched back to Verizon and upgraded my 6s to Xr. Money back and improved service. Manager and Brittany had the phone on hand for my appointment. Started the transfer of apps and data. Painless experience, excellent customer service. read more

Sunday is the day to have this team lined-up and waiting to help - and help they did. Zach was our pro of the day to help find a new phone, get the good stuff transferred from the old phone and on my way. They don't have many accessories in this store - just people with decent training and great customer service. Them and me knowing that buying a phone is an ordeal measured in hours rather than minutes, noticeably absent is a bathroom. read more

Just a minor complaint. I came in this weekend to check on getting an upgrade. My kiddo and I have 8ish days on our contract so I wondered if we could just get it done. We were greeted warmly, I explained why we were there- specifically mentioning the amount of time in my contract. The Greeter was a Manager (on name tag) so I thought perhaps it would be possible as he didn't immediately shut me down. I figured he would know if upgrading was possible that close to my end date. We waited for about 20 minutes. The staff was friendly and the Manager checked in a few times to let us know where we were in line. When our turn came, the associate and I spoke for a few moments then he told me he couldn't upgrade me. Policy of some sort. He tried to sell me on the Apple Watch or iPad but we were out the door within 5 minutes. I'm not upset the upgrade didn't happen. Policy is policy. I'm upset that 30min of my time was wasted. I understand there were other people in the store, but if the policy is that strict it shouldn't take 30min to answer the question. Just my 2 cents. read more

Jim Johnston,Customer representative at Verizon Wireless, just assisted me in Taking something off my iPhone. I was extremely frustrated and rude to him, which he did not deserve!!! He responded back with kindness, patience and above all, professional courtesy!I hope that I am a lone example of bad behavior And bad attitude. Thank goodness that there are people like Jim Johnston Working for Verizon Wireless.He is A true gentleman as well as a professional customer service technician. My hats off to you Jim, respectfully and sheepishly, Jacqueline C. read more

Everytime I leave this store I feel like I just walked off a used car lot. Uggg! I've received misleading information from this location on 3 separate occasions which was confirmed by their customer service. Just go straight through their customer service at all cost. read more

I first came in here to order and pay (credit card only) for a new 4s iPhone. I had to wait a week for it to arrive in the mail since they were sold out. I had great customer service and walked out of there feeling good about switching to Verizon. Fast forward 2 weeks, I go into to activate my new phone. This other guy who helped me was terrible. He didn't explain anything he was doing, HE DROPPED MY BRAND NEW IPHONE (then proceeded to say "good thing you got insurance") and then kept getting his dirty finger prints all over the phone. I was cringing the entire time, last thing I wanted was to walk out of there with a damaged, dirty phone after spending so much damn money. On top of it, him and his co-worker acted like complete douches and I had to stand there and endure it-- why do all cell phone employees act like such 30k millionaires?? I doubt I will be back. read more

Just about the worst cell phone buying experience I've ever had. They gave me bad information in store about discounts I was eligible for. I had to sort them out later with a corporate representative. They were very short with us during the sale, rushing towards them getting their money. There were reps audibly bragging about their sales figures for the day in the background. The day after the sale, when I went in for support, they were very pushy when they could be bothered to talk to us at all. Mostly they ignored us. All in all it felt very unprofessional, and they were not very helpful. You'd be better off going to Car Toys, they'll give you better discounts than this store will! read more

Avoid this store at all cost. There is better Verizon wireless store in Seattle. Verizon wireless has 30 days money back guarantee for ALL purchases. This told me that some accessories are not returnable after 10 minutes of negotiating. I left extremely angry. I took my return to other Verizon wireless store and they took my return without any issues. I would give a zero star rating if there is such option read more

I wish there were an option for negative stars. Two times now I have had the worst customer service at this store, not just in the wireless category, but for any business, ever. Save your sanity, your time and your money, and choose a different store. Or better yet, work directly with customer service over the phone. I had specifically driven to this store as they are a corporate store and customer service had told me they'd honor my upgrade a few days early. When I got there, they wasted my time, going into the back room to discuss, only to come out over and over and say they wouldn't honor the early upgrade. When I got back on the phone with customer service, I was informed that the reason the manager of the store would not approve is because she wouldn't receive commission on that phone. I am appalled that any store manager would choose her commission over a happy customer. Not only that but I was at my wits end after nearly 2 hours of dealing with Verizon, and not only did she not care, but she looked at me as if I was the one causing a problem. This store is what gives Verizon their bad reputation for customer service. They don't deserve your business. read more

Have gone here a few times with my boyfriend since we are with Verizon! They are great, always friendly, very upfront with prices and they are a authorized retailer which is great read more

Very bad service, long waiting and after waiting for ever, they could not resolve the issues with my plan or any other issues. This store is one of the main reasons I switched to AT&T. read more

I spent time with my mom the day after she went to Verizon to buy a new phone on her current plan (Microsoft employee), and she was STILL so mad about her encounter with two SALESpeople here she got red in the face. Details aside, the employees were NOT trained in customer service. They were pushy, aggressive, and uneducated about their products. After 30 frusterating minutes of negotiating with some loser, my mom left and went to a different Verizon location, where the representatives were able to help her (go figure, she was right)... so long story short, her decision to leave this location and go to another saved her about $70/month over these representatives' stupidity. My mom doesn't get mad and she was IRATE. This branch's managers need to do a housecleaning. read more

When you first walk in, there is no sign-in station. So if all the reps are busy (as they were when I arrived), you end up standing awkwardly, trying to figure out if anyone is ahead of you. You know, it doesn't take much to acknowledge a customer with a quick, "We'll be right with you." Or just have a sign-in station. I basically stalked the reps until one freed up. He didn't even try to see what I needed. Just took my mobile number to put in the queue and said, "Someone will help you soon." Then he went on and helped someone who had come in after me. Yeah, kind of felt insulted. Now, when a rep finally started helping me, the service was much better. You know, because I was actually receiving customer service. I just didn't get the feeling like the employees wanted to be helpful here. read more

My husband and I went in with the goal of a phone upgrade. There were 2 guys working, one of which greeted us briefly and took our name down. The other guy was helping a couple. We waited 15-20 minutes before we decided to leave. Ridiculous. I don't know why the other guy who signed us in couldn't help, he was just standing behind the counter. We just wanted to upgrade our phone. There was no explanation for the wait, just that we would be helped "shortly." Also, mind you, it was not busy whatsoever. read more

After dropping my phone in the lake on the 5th of July ~ I had a brand new one on Saturday morning. The wonderful staff at the Verizon totem lake village were absolutely stellar in helping me get back up and running. Super duper helpful folks I had the pleasure of dealing with. Even helped to make my Apple Watch was also ready to go! read more

I went in yesterday and encountered an experience much better than what others have reported. I was greeted warmly, guided to the right person to help out, and very shortly afterward, a gentleman by the name of Kyle provided awesome service. He knew what he was talking about in terms of technology, built a good rapport, and treated me like a respected human being. He set all expectations with my new service by covering my rate plan and how my first bill would look. I was very happy with the service from start to finish. read more

So I went into my local Redmond store today to upgrade my trustee iPhone 4s to the new 6s. The gentlemen I talked to there seemed nice but after further looking into my account which I share with my sister he noted some pending data usage update. He told me I couldn't upgrade until that was resolved, so he tried to just cancel it. Whether he was trying to cancel my plan with my sister or the data upgrade I couldn't understand from him. Then he told me I just HAD to use the verizon edge program because it was saving me money, but yet he didn't explain why... I left the store without my upgrade and feeling very confused... Now most of that was probably my fault, this guy and I were miscommunicating from the start.. The next closest store was Woodinville (I didn't want to return to Redmond and face that salesman again) The first gentlemen I talked to (I apologize for not remembering his name) was nice. A little sarcastic which I appreciate and very knowledgeable. I explained my first experience with him and he got me right to a manager. -Whether this was because he thought the manager was my best bet to solving my solution or he thought I was going to be difficult, I couldn't tell you...but kudos to him :) Ian the manager was fantastic. Explained everything in detail from Verizon Edge to the data update on our account and broke down all the charges and discounts for me. It was all very easy to understand. These guys were very relatable. Cracking jokes at the appropriate times, friendly and sarcastic..I felt very much like I could hang out with these guys at the local dive bar which makes buying technology from them for a very un-tech savvy person like me very easy. read more

Please do yourself a favor by not going to this store. The staff including the manager Matthew are least helpful, we switched to Verizon with 8 new lines and I went to the store to get my lines activated and get the phones but the store is out of sync with other stores and could not deliver a satisfactory experience. I was able to get things done that the woodinville store said was not possible and also have a pleasant and wonderful customer experience in Totem lake store 4 miles away. It did not even bother me that they could not deliver in woodinville store but was unhappy about the lack of helpfulness and their attitude. If the Verizon corporate is looking at these reviews, I hope they take necessary steps to renew faith of customers in Woodinville Verizon store. I won't be visiting this place for any kind of service in future. read more

No stars would be better. Customer service is non Existant and they sell you stuff you dont need. Then make you go through the worst customer facing mess I've seen in a long time to get help. Pathetic. read more

Miserable experience trying to get my cell fixed. Spent upwards fo 45 minutes standing around while the sales rep tinkered with the phone then ended up calling a Verizon technician. That tech fixed problem in under 3 minutes. Moral of story: don't waste time with the in-store reps unless you're just buying a new phone, or have questions that can be answered with the lowest common denominator of intelligence/expe. read more

Lets be honest - does anyone really LIKE buying a new phone? Me personally I dread it. This experience though was really good; Jonmaur (sp?) was really direct. helpful. heard what I needed and didnt waste my time trying to upsell me. He created a plan that was fair in price, a definite upsell in terms of phones and plan but roughly the same cost as my previous plan. He understood my time restraints (Have to leave in ten minutes to pick up son) and even set up (thanks Harris!) the Maps to help me get there the back way; (ON TIME THANK YOU). The experience was better than I had thought, the team was impressive and I am very happy with the iphone and my children are ecstatic! I hate phone shopping but the service was exceptional - Nice job guys thanks - I am glad I recommitted to Verizon. read more

In the last few months I have gone in to ask questions and seek help on my cell phone's issues. On every occasion I have been met at the door by a greeter, have explained my problem and have been dealt with even during their busy hours. Last month my phone went bonkers and wouldn't allow any more apps for some reason. It was also really slow. This is not something I can figure out but a gal there helped me for half an hour full-tilt. She redid the entire phone from scratch, keeping all of my information intact. She was totally awesome and I was stunned she could fix it all! I wish I could remember her name (blonde rocker chick mid-thirties). I went in two hours ago as I couldn't figure out why my email was not going through. I was met with instant eye contact at the door by Maria in the back of the store and she went through the issues with me. We had trouble with my passwords, which we both thought odd, but five minutes later she handed my phone back and there was all my email in full glory! I must give a major shout-out to Maria for all her help and those at the story where my family's account was originated. THANK YOU Maria!!!! :-) read more

I agree with Jeremy L. This Verizon store is horrible. They act like they're doing you a favor by helping you. Very pushy, very obnoxious. I will never return. read more

A consistent 1-star rating should be shocking to whoever manages this store. Only go to the Verizon store if you're already having a terrible day and want to see if it can possibly get worst. Entirely unpleasant people that are completely unwilling to start clean with each customer. read more

Do NOT go to this store. Read the negative reviews. And most of the positive ones are from people who have a few reviews in their history leaving me to believe they are "plants"- made up reviews. The first time I went to this store I went to buy an IPhone 6. I knew what I wanted and that's was it. The very PUSHY sales person kept trying to sell me a tablet. ( about 6 tries) I told him I had one and didn't want one, he said give it to someone else, or use a small one in your purse, or have an extra for another room or work--didn't understand the word NO. Then my husband went last month and was scammed into buying a personal hotspot data device. He was told over and over it wouldn't cost him anything, no monthly fees. Well of course it ended up costing $20 per month. And if I hadn't been a customer for over 15 years and got a good representative on the phone, I would have had to pay $35 for returning the stupid thing. BEWARE!!!!!!!!!!!!! read more

Avoid doing business with Verizon in Woodinville. If you do, verify your receipts reflect the charges made to your bank account. We went into this store with the goal of purchasing two new Android phones to replace our old ones and to determine how we could reduce our monthly charges. We were assigned Dan. We found our new phones and asked for new car chargers, screen protectors, and cases (aka "The Bundle"). He returned from the back room with these items PLUS two tablets. We did not ask for, want or need the tablets and we told him so multiple times. He told us that they were a free part of a promotion and that by taking them we would reduce our monthly bill by $10. After two frustrating hours, we left with our new phones. We discovered receipts of our transactions were not put in the bag with our purchases. When we logged onto our Verizon account, and found six receipts (three for each phone!) We logged onto our bank account and found it did not reflect any of the charges on the receipts. There were two debits and one deposit from Verizon. We had no idea why we had an additional debit or the credit. We printed a copy of our bank statement, took it along with copies of the six receipts into Verizon and asked for an accounting of the charges. What we discovered was that Dan had charged us $109 for the tablets and then processed a return for them keeping a "restocking" fee. In addition, we were overcharged for the items in the bundles! Only after involving a manager, did they agree to refund the restocking fee (the tablets had never left the store) and refund the overcharges for the bundles - over $75! The manager promised he would credit this amount to our Verizon account - we shall see if that really happens. read more

I tried to call just to get information and not only had to sit thru 5 min on hold, but got dead air when someone picked up. Will NEVER go there and makes me think worse of Verizon as a company if this is the level if service they offer. read more

Went in today to upgrade my phone (my two year wait is over.) There was a long wait, but the manager was gracious about it and even offered waters while we waited. Once I started to work with a sales guy it went down hill. I told him I wanted an Iphone 5s - he looked confused and said "A 5s?" as if to imply he couldn't believe I wouldn't get a 6 (I don't like how big the Iphone 6's are but love the Iphone...personal choice.) I said I wanted it in Grey and asked if they had that in stock. He said he didn't know because he just got to work and kept flipping through the screen on his sale tablet. He went over my contract said I had an old one...then no I have new one...then no I have an old one. When we finally got through all that he asked if I was interested in the Edge program they have going. I said no thank you. He kept pushing the program and I kept saying no, to the point that I almost asked to see his manager. He said, "So you want to pay more?" very sarcastically. I was not please. I kept saying no and that I just wanted my new phone. I had to justify to him repeated why I didn't want the program. Once he finally gave up on that I repeated what I wanted- Iphone 5s 32 gigs, he said, "I haven't seen a 32 gig in months." He went to check in the back and other stores. When he came back he has the 16 (which I didn't want) and told me the closes store with the 32 was Renton. He offered to order it for me, I said no because I can go pick it up at the Apple Store (they have them in stock.) And I left. As a person who worked in customer service (and on commission) that was a terrible experience. I understanding making customers aware of product but demeaning customers is not how you sell things. Even though that store is closest to me I will not being doing business there again. read more

I wish a NO STAR option was available. Every time I have walked in this store, I have been helped out by the same red head named Nick. He is extremely pushy and condescending. When I didn't ask for the latest phone, the iPhone 6s he looked at me like I was crazy. When I didn't want to go with the edge plan, he went on about why I would ever want to "pay more money" overall. Well guess what, you're a salesman. I'm pretty sure you don't have my best interest at heart. He tried to sell me everything under the sun and wouldn't just let me buy the phone I wanted and leave. Every one of the men that work in this store looks like a weasel, but it has been my great misfortune to always deal with the same man. I left this store not having bought anything because he insisted on changing my phone plan. The next day I went to the alderwood location and was very pleased with their service. Please management, do your job and train these people in customer service a lot more extensively. Thanks. read more

Bait and switch attempt.................needed a shower to get rid of the slime when I left.......BAD!

I had a great experience with this Version store. I didn't catch his name, but huge thanks to the manager of the store who helped me a lot with my issues, with a very friendly approach. I certainly can tell he has a lot of experience and knowledge. Much recommend. And thanks again. read more

Every time I come in here, no one is ever really helpful and yet they say terms such as "yeah it's probably an I10dt error" first of all you probably shouldn't say that when customers can hear you. Especially when I am in the store because I will call you out in front of all of your other customers telling them you called them idiots and are laughing about it amongst each other. read more

Avoid this store! I bought a Droid X2 three days ago and i took it back to the store due to a dead pixel on the screen. There is an obvious white spot on the screen but all of their sales people say "I don't see it" after glancing at the screen for three seconds. This seems like a pre-programmed response to anyone with this problem to avoid a warranty replacement. The manager was extremely rude and insulted me. AVOID this store at all costs. UPDATE - I went to the Lynnwood store a few hours later and they replaced the phone within 5 mins. Thanks Lynnwood Verizon! read more