Thanks to Veronika, I was given great customer service!! Everyone in this store is very nice and welcoming. Thank you all for your help..

If I could rate this store in negative numbers I would. I cancelled my Xfinity service at this store and asked repeatedly what do I owe. All of their response was "you are all paid up" nothing is owing. Last week I was sent to collections. It turns out Xfinity was sending bills to an email address I didn't even know existed. When I went back to this store they said they could nothing to correct the problem even though they may have said I owed nothing when I cancelled the service. read more

They will scam you. I moved out of state and cancelled my internet plan and it's continued to bill me monthly on the phone plan (their deal to add two lines) for sixth months past when I cancelled the plan. I'm out of state so I can't go in person and their phone number is offshore support. HORRIBLE. Do not go to this place! read more

Do not go to this location. Xfinity is terrible in general, but the guy here set me up with some new "great deal" and I ended up with 2 accounts and 2 bills, showing I owed 3 times the amount he quoted. It's a nightmare trying to get to a human via Xfinity support, but I eventually did, and they resolved the issue. They identified that the guy at the store had not cancelled my old account, in spite of telling me that he did. He also signed me up for Xfinity mobile, which I didn't want. read more

The store is operated by third party, not directly through Xfinity. They tricked me saying picking up the modem and route from an online internet order required creating a new account. Then they created a new internet account under the same address and same name. This was for them to boost their sales. Then I got double charges on both accounts until I went to the store in Redmond to fix. They even tried to trick me to create a new phone line saying was part of the new account and require activation, and asked my social. Don't go there , they will scam you. read more

Ripped off & Misinformed - NEVER TRUST XFINITY stores!! Traded in my iPhone12 that wouldn't hold a charge for a new one, Sales lady had stated that I should be sent a return label AND I needed to contact her to cancel Mobile Care Insurance by 9/21/25, because I didn't want insurance on my phone, but she said I have to to get the trade in deal AND she gave me her personal phone number to text her when I'm ready to cancel, so that Mobile Care ($19/m) doesn't automatically deducted for my next billing cycle...LIE - not true per Xfinity Cust. Support. Secondly, I was NOT informed that I only had 21 Days to return my iPhone12 (that doesn't hold a charge and is useless to me) to get the trade in value of $600. Woodinville Sales did NOT advise me that I MUST return my iPhone 12 within 21 days - If I would have known, I would have reached out much earlier to ask why I haven't received any label/box, whatever. NOW the Corporate office said...to late! It's been 22 days (?!!?!?!?!) I have NO recourse and they said "it's a process and even the Supervisor of Xfinity will same the same thing and we can't help you" WTH!?!?!?!?! So, if they NEVER informed me, they NEVER sent me anything, it's too bad?!! The ONLY reason I realized something was wrong, was that I got my new billing and it is through the roof expensive. I don't know what to do?! I am so upset and I feels so BETRAYED by Xfinity. read more

Amazing customer service from the moment I walked in! Bailey not only took care of setting up my new iPhone 15 but helped set up my appointment to solve my new installation of my Internet service! Thank you all for a great experience! read more

Xfinity Store By Comcast Branded Partner - Bailey, Krill and Victor setting up my new iPhone 15! Thanks guys - Internet Service Providers Near Me - Woodinville, Washington

The guys in the store are liars and scammers. Stay far away and get your interent and mobile services somewhere else. It's been hell trying to get everything canceled and reversed with them. read more

I had a WiFi at home for about 3 months. Even if I paid every month, I still owe them $248. Again, it's only after 3 months. We went to their office a lot which was frustrating, but they really don't have answers why we are being charged so much. They kept telling us I did the request to the server this and that but it didn't help after waiting for a month. They have a lot of hidden fees and you are not going to get any helpful customer service. I just shut it down for myself, thank you xfinity. Please consider this review as 0 read more

Guess I've been lucky the few times I've been in. I've always been helped promptly and had everything I needed taken care of.

Okay, I've been to a few different Xfinity branches over the years. Lynnwood, Redmond, Woodinville. This branch in Woodinville is the worst. The kid who "helped" me today was so annoyed that he actually had to do something. I've never seen anyone less interested in doing his job. I think they're all independent owners. I think the only thing on the job application is one question. Do you have a pulse? You're hired. read more

If you do only one thing in life...Stay far away from these liars and scammers. This is a third party store that will do anything to scam you into making any kind of sale they can and they're very sneaky about it. My husband and I came in for a simple phone purchase and in the process were lied to, the store did fraudulent activity on our account, lied to us telling us we had to add an extra line to get a certain promotion (which the corporate store later told us was not true). The corporate store in Lynwood that we had to go to try to fix the many issues this store created for us point blank told us that they are constantly cleaning up this stores issues, they constantly lie and scam customers. Xfinity please shut this store down. I went into this store in early December 2024 and it is now end of January and we are still working on getting everything fixed with our account. In addition to lying to us about the extra line, they sold us the wrong phone that couldn't even hold enough storage for what I currently have and they gave us a "loaner phone" that we later found our was some customers phone and we were using a line on this other customers account, which is also completely fraudulent. The amount of shady fraudulent stuff this store has done to us is unreal. I've lost sleep, cried, spent over 35 hours combined at Xfinity stores because of what these people did to us. I have a toddler and have had to spend numerous hours way from him on the weekends and in the sore trying to get my phone and account fixed. Currently my phone number that I have had for 15 years is still not working and not tied to my phone. I'm in the process of reporting Xfinity and this store to the FCC. I can not believe Verizon/Xfinity would agree to work with a third party store like this and how this store is still in business and they haven't been shut down for fraud is beyond me. Avoid this at all costs. Its ruined our lives over the last few months. read more

If I could give zero I would. We recently 2/8 went into this store as it is closer to my home. Always used Lynnwood in the past but thought Woodinville would be nice. At first the experience was positive. We went as ESPN+ was not working with our equipment. When looking into it Vivivan stated she could update our account and save us money by getting rid of our house phone and replacing it with a "free" cell phone for our messages. We went ahead and worked with her on that. We also switched our cell phones from Verizon to Xfinity. Three weeks later our home phone /cell phone has not been activated with 3 visits to the store and two calls to customer service. Also that "free cell phone" is now showing as 195.00 in my account. One rep said once I activate my new cell phone it would go away another said I'm in a two year contract and given $8.00 credit each month. NONE was communicated by Vivian. Now I just keep getting passed back and forth with tickets and no one takes care of. I will be looking int further avenues to solve this. I would not trust this establishment. They are third part and I would go to a corporate store. Lynnwood or Redmond. read more

I went in to drop the TV part of my cable package and to just leave internet service. I was lucky in that there were no other customers (1:30 on a Monday). The staff understood my request and it was handled quickly and efficiently and without upsell or raised eyebrow. I don't know if it's related, but a previous experience wasn't so good - but I think they have moved around the corner since then and maybe took the opportunity to upgrade the service desk. read more

Went inside the store to change my services on the afternoon of 3/21 and there were 7 employees, only 2 of which were actually working. One man greeted us and then passed us off to Soloman for some reason. Soloman was very nice and helpful he gets 5 stars and is the only competent one in the store. The only other one working was Kirill but not sure why he needs to talk to customers on speaker phone so the whole store can hear what's going on. Soloman is clearly the only one who knows what he is doing as both Kirill and Brent had to interrupt us to get help themselves. The 5 other employees decided to stand next to us and discuss their personal lives and how many cars they have wrecked and speeding tickets they have gotten VERY loudly. Brent was especially loud as was the blonde short haired guy who looks like he should be in Outer Banks who then decided to bring out popping candies to eat in front of 4+ customers. I understand it gets boring on weekdays but you can talk more quietly so we don't have to ask Solomon to repeat himself or at least go to the back not stand directly next to the desk. read more

I struggled with xfinity's website to get set up with internet. I had trouble signing in with my account and finding how to activate my service online, in spite of marketing emails. In the past, I've had billing issues and their online customer support leaves a lot to be desired. Do yourself a favor and just visit the retail store here. Nico and Cinnya (apologies if I misspelled the name) were super helpful and within an hour of my appointment, I have internet. Woohoo! read more

Xfinity Store By Comcast Branded Partner - Internet Service Providers Near Me - Woodinville, Washington

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I usually never leave reviews, but I couldn't let this one go. There is a male employee (I forgot his name) who works at this store who uses very deceptive sales practices to get customers to switch over their mobile service from competitors to xfinity. About 3 weeks ago I stopped by to cancel my cable service and turn in my equipment. As I am doing this he casually states that Xfinity and Verizon has some new partnership where you can switch over your mobile service to xfinity if you are a current customer (I still have home internet service through xfinity). He says they use the same cell towers so the service quality would be consistent, but I would save money on my bill. The change over only takes 15min. Seemed easy enough so I switched. The next 3 weeks were awful. My internet service was much slower unless I was connected to a xfinity wifi. My mobile Hotspot started moving at the speed of dial up.. A few days later my speaker messed up and I could barely hear on phone calls (not sure if their software they downloaded affected my phone's hardware). I have a professional sales job that needs consistent service. The difference was night and day compared to verizon. Completely frustrated I decided to switch back to Verizon. You can not imagine the hell Ihad to go through to switch back. It required me getting my pin number from xfinity which was nearly impossible considering its almost impossible to get a human being on the phone when you call their customer service. I would have never switched over if I had not been tricked. They basically stole a month of service from me.. What this employee did was deceptive.. And I say this as a person who has had a 12 year sales career. This is what they practice at this branch. Buyer beware, this xfinity branch is predatory. You can not trust what you are being told by them. read more