My local bike shop, which has always been very good to me, quoted me $599.99 for a Thule bike rack…read more I asked if they could match or at least come down a tiny bit to the Rebox price that RackWarehouse had of $509.99. They said the best they could do is $579.99 plus tax and a $20 assembly fee. My local bike shop warned me not to buy the rebox bike rack saying it was "refurbished" and "missing parts" and "had no warranty". I quickly pointed out that the RackWarehouse.com site said it was BRAND NEW and came with the FULL MANUFACTURERS WARRANTY. With that the sales guy at my local store walked away. Ok. Well, I figured, either way I'm not buying it from you. Shame too because they've always been top notch for matching prices, great quality and an amazing service shop. I called RackWarehouse.com. They explained that sometimes the boxes get so mishandled by the original delivery people when it comes from Thule that they can't change shipping it out to a customer that way and have to rebox it. They even said my local shop likely gets them with damaged boxes but if they have a mandatory assembly fee then no customer would ever know it. He told me the rack was brand new, had a full warranty, was never refurbished and could be returned if I was in any was dissatisfied. Then he went on to say he said he could also recommend some other reputable web sites he's used for items they don't stock to do a price comparison on the rack if I wasn't comfortable using them after what my local store told me. I mean honestly, how many places would send a customer to a different site just to keep them satisfied? I live in Long Island, NY, ordered the REBOXED rack that day, and it came from Vermont the next day. As stated on the site ground S&H is free but there was a $20 fee because it was an oversized item plus $509.99 for the rack and NO sales tax. $529.99 total!! It's BRAND NEW and was SO well packaged I had trouble getting the box and all of its protective cardboard off it. The video on the RackWarehouse.com site was great! Assembled and installed it in an hour! Thanks again RackWarehouse.com - you definitely have a lifetime customer in me!

Ordered a product, $750+ Yakima roof rack. Used for one trip and complete failure. All assembly and…read moreinstallation correct, Yakima/RW refused to cover even a replacement or issue refund. RW is using Yakima to find any loophole they can to exclude warranty coverage. Do not give them your business. Rack warehouse will abandon customers at the first sign of cost to them. Even their return process shows there lack of care by charging a 6% restock fee. Avoid Rack Warehouse and go to Amazon, they take returns and do not fight for faulty construction. Products are made outside the US and are the very same quality. Should have used amazon to start with. If your product fails, do not provide them with any info except a basic photo, they will use anything they can to avoid a costing them $$.

Great service, the service I had done on my Miata to deal with the shifting and everything is…read moreworking terrific he also recommended that my brake pads all needed fixing so that's my next project to get done

The team at Truth Performance is Knowledgable, friendly, and professional. I have only been treated…read morefairly there, I trust them. I have relied on them heavily this past riding season and they never let me down. Thank you Truth for everything!

Perfection Motorsports goes above & beyond in sales and service. They have a great selection of…read moretrailers for every purpose new and used plus a comprehensive inventory of parts, ATV and snowmobile gear. The owner Peter and his staff Mike & Andy go out of their way to make their customers happy! Isn't that the point? They care!! I've purchased two trailers from Perfection and have had service done to another bought used privately. Pretty much, I've been doing business here for over 10 years! Seriously, if you are in the market for quality products made in the US (not sub quality big box trailers) or an HJC helmet, Katahdin jackets & bibs, aftermarket accessories, track studs, hitches installed plus do much more visit Perfection. It's located right along Rt 2 south of Richmond and open 6 days a week.

This is the place to get your hitch and trailer in Franklin and Chittenden Counties. Very expert…read moreadvice and service. Your trailer is licensed on premises - convenient! The prices are very fair and the selection is good. You are in good hands here.

The service manager was great. Honest, direct, and clear, he help me tackle two problems on two…read moredifferent bikes and each time. I got a great result. He literally opened his doors to my son and I and helped us get back on our way quickly and at what I believe was a fair and reasonable price. The service department is highly recommended!

Completely unrelated to this business' main service: I had…read moreengine trouble with a loaner vehicle on my way home from school, and I pulled into Roadside's parking lot to try to figure out what was going on. Come to find out, the engine was dangerously low on oil. I walked in to the shop and explained my problem to the service department, and the gentleman there handed me a 5 qt. jug of oil that had about a quart and a half left in it, enough to get me home. I offered to pay and he wouldn't accept. Good samaritans, extremely helpful to a guy in need. Should I need anything motorcycle-related in the future, they'll get my business first. Thanks.

Jeff dropped my friends gas cap in the water, and his only comment was "that is poorly designed."…read more No apology, and made us feel like we had done something wrong. He then told ME to go up to the store to look at what they had. I suggested perhaps he should do it. Todd came down and his FIRST comment was "I heard you gave our guys a hard time." To ne fair, he ended up doing a lot to try and help, and once he heard how poorly Jeff had handled the situation we got our first apology (an hour into the ordeal). He then charged us the full price of the gas without any discount despite being responsible for us losing an afternoo n of boating. Ironically, the owner of the boat has steered a group of us that are 4 generation Lake Champlain boaters to Point Bay rather than Westport or Essex. About as poorly handled as one could imagine. I hope that when the has cap is delivered it is accompanied by a gift certificate for a free tank of has. Otherwise, all of us will now go to Westport and $1000's of dollars will be shifted.

We've had our sailboat moored at Pt. Bay for quite a few years now, and also use their launching…read moreand winter storage services. The staff is helpful, knowledgable and friendly. We are very happy with everything. And the location can't be beat -- you're in a prime sailing location in an especially beautiful part of Lake Champlain.

Probably the best subcontractor I had in 3 years of rebuilding a house. Randy Kruml came in one day…read moreand cleaned all the beams in a 200 year-old post & beam house. The hand hewn beams went from black to bright as the day they were installed. Randy knew just what grit of sand to use and his technique was flawless. Randy came with all the kit, worked his butt off; by dark the gruesome work was done. It would have taken us over a week to do. The best value for money of all the jobs I contracted out. Working with Randy was easy and pleasant. He did what he said he was going to do on the day he said he would do it for the price quoted. And the quality of work exceeded my expectations. If all my subs were like Randy, rebuilding a house would have been a pleasure.

The salesperson does not give all the information and facts when promoting sale of car starters or…read moreother merchandise. According to Kyle, the business automatically sets the car starter for 15 mins. This is done without asking the consumer. I mentioned before purchase that I wanted 20 mins. After expressing my concern regarding the run time, Kyle was very rude and said 15 mins 20 mins whats the difference? The difference is 5 mins and that his name is not on my paycheck. When asked to reset the time, Kyle was not willing to make the change. I was made to feel as if it was my fault for not asking more questions. Spoke with Yipes owner and he was willing to accommodate a change request; however, expressed no empathy for the less than positive interaction I experienced with salesperson Kyle. I did not feel comfortable returning to Yipes in Williston for any further service. Do not recommend Yipes in Williston VT. The salesperson at Yipes in Plattsburg NY was more helpful and friendly. Also the Yipes in NY is less expensive. Note: My request to extend the run time was a very easy request and took less than a half hour to make the change.

Spoke with Kyle about a backup camera installation. Extremely rude when replying to my questions,…read morelaughed and stated "are you kidding?!" when discussing pricing I'd seen for cameras online (e-trailer.com, very reputable site) then proceeded to tell me to "knock myself out" trying those. Would not recommend doing business with them, unless you enjoy being belittled. I may be naive about this subject matter, I understand that, but the flippant attitude and rude remarks were not going to convince me, or anyone else for that matter, to spend the "$800 minimum" he demanded for a camera installation at his place of business.