We had an older pool with a ripped liner and the pool has been broken since we bought the house…read more Juliano's sales team did a great job giving us the confidence that they would be able to fix any issues that arise in assessing the pool and getting it functioning. This is why we ended up going with them instead of other competitors. Their prices did come in higher then other pool companies but the guarantee that our pool would be up and functional by the time we left is why we went with them. The installers came out quickly to measure the pool and ordered our liner and were out within the time frame to complete the liner installation. All was good. We got all call from the office team about a pump issue and were able to get good advice on proceeding. After the installers left however they left some equipment running and our hose also running to fill up the pool. However they left while we were at work and no one called us so we did not know that we needed to stop the hose and I specifically fill level. We ended up turning off the hose when the pool was full. The installers came back and told us that we filled the pool too high and they would have to pump out gallons of water to do the final things they needed to do. When letting them know we were not informed of this and it would be a pretty costly mistake all we got was a shrug. Also the company is large which I understand but if you miss call from them and call back and get a different person in the office they generally don't know what you're talking about. All in all we are pretty happy with our service and the pool looks great but for the price we would have hoped for better communication and customer service.

We purchased our home from a family member this year who had used Juliano's for years to open and…read moreclose the pool. Naturally, we chose to stick with them for our pool opening, but the entire experience was a disaster from communication to technical execution. Scheduling was easy, and I was explicitly told I could pay by check, with a credit card kept on file strictly as a backup. On the morning of our service (which had a massive 12 PM - 7 PM window), I called at 9am to request an invoice so I could have the check ready. No one called me back. Instead, around noon--before any technician had even arrived at my house--my card was automatically charged. When I called to ask why my "backup" card was charged, it took forever to get a callback, and when I did, I received absolutely no explanation and I guess I was just paying with card. The technicians arrived, connected our salt cell, and explicitly told us the pool was "all set," the salt cell was functioning perfectly, and we should run it as a saltwater pool. This surprised us, as the previous owners had run it as a chlorine pool for the last few years, and we had already invested in chlorine tabs and test kits. It turns out Juliano's technicians have no idea what they are looking at. We checked the panel that exact evening and saw an error message. After doing our own research, we thought maybe the salinity was just low. Fourteen bags of salt later, the salinity was perfect, but the cell was still not pulling a current. It was completely dead. When we checked with our family member, they confirmed the salt cell had been broken for years--which is exactly why they switched to chlorine. Had Juliano's actually tested the equipment instead of lying and saying it worked, we would have just stuck with our original plan to run a chlorine pool. Instead, their poor advice led to us spending $1,000+ on a new salt cell and bags of salt--a massive, unexpected expense that was absolutely not in our budget this summer. To make matters worse, the confirmation email we received after the service contained photos that **were not even of our pool**. If they can't even match the right photos to the right customer account, I have zero faith that the service notes or actual work performed on our property were accurate. When I called and emailed Juliano's to remedy this, I asked them to at least come back out and install the new functioning salt cell for free to actually finish the job they started. They completely denied the request, claiming "the salt cell must have gone bad after the service." We noticed it was broken the *very same night* they left. It didn't magically break in five hours; their technicians just didn't do their jobs. They also claimed there were no notes that the salt cell wasn't working but I doubt the correct notes are on the account when the photos aren't even of our property. Juliano's is disorganized, possesses poor technical expertise, and has zero customer service. Do not trust them with your pool.

Out of business from what I've seen When they were in…read morebusiness, the service was great Took care of any problem. I miss them

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Bad customer service. Not quality work. Poor value, do not stand behind product. No communicate…read moregood

I highly recommend Pioneer Valley Fiberglass Pools and Spas. After fairly extensive research, I…read morechose this company. Clancy, the owner, was great to work with from start to finish. He was very personable, professional, knowledgeable, and took the time to answer all our questions. The customer service is second to none. He consistently responds to emails promptly. I feel like we can count on him to help address any issues even years after the pool has been installed. His crew was also great. Ours was a challenging installation due to the access and size of our yard. There were a few issues, but they came back and 'fixed' any problems. We are very pleased with this company and the pool itself.

Perhaps it is telling that the reviews here are dated. Here's our story:…read moreWe bought a house with a pool. We had no idea how to care for it and called Teddy Bear. They came out and gave us a once through. We used them to close that year and open the next. The opening was sloppy with things tossed around the yard, but I hadn't been home so I talked to Teddy, texted him pics, and let it go. Last fall they came and closed the pool. Again things were strewn about, but this time they were all on the deck, so some improvement. Unbeknownst to us, Teddy Bear technicians had broken the pipe that goes from the filter to the pool. I don't know what that's called, a return maybe? Anyway, this spring we tried to fill the pool per their instructions. I had noted that it should take a couple of hours. We ran a steady, very strong steam for 4 hours and the water level barely moved. I did this for three days. The opening team said they can't test anything bc we didn't fill the pool. I continued to fill and continue and then some more. The water level wasn't moving. Perplexed, I begin walking around the pool looking for the culprit when I see a steady stream of water flowing from under the deck. I turned off the water and climb under. The pipe that used to go from the filter back into the pool was destroyed. When we contacted Teddy Bear they said it wasn't their fault. Then, they said the winterizing plug would have prevented the fill problem. Lastly, Mario said the pipe froze. To that I respond: had the techs been paying attention they'd have seen the problem. Plugging the basket had no effect when the 'return' was acting like a bathtub overflow. And an open pipe with no water in it and buried does not freeze. Mario was rude and hung up on us when my wife was trying to explain all the factors that make it clear this happened when they closed the pool last year. Update: Upon learning of our experience Ted called and scheduled a visit to our home. He came out, assessed the issues, and after explaining way more about chemicals and the history of Teddy Bear Pools than we needed to know, he fully resolved the entire problem. Ted is a talker and a salesman to the core. He ensured we were happy with the end result and even called the next day to see if we had any questions or concerns we had not addressed. An exceptional response.

Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

Bought a pool pump and couldn't even take the time to show us how to use it, also didn't even open…read morethe pool properly. Last 3 evolutions with them have been terrible, will find a local company for now on.

I want to start with I do not like badmouthing people but I feel that people should know about good…read moreand bad experiences. Let's start from the beginning. I have called Caribbean clear Agawam Poolman and was surprised to get in so quickly because everybody was saying how they have difficulties setting up appointment open pools . We bought the house in January and our pool wasn't closed. Therefore I knew we're gonna have trouble cleaning out the pool however, I said professionals would help, they came on April 25. Look at the pool check pump filters. Everything was working conditions Jacob one of the crew guy said they seen pools in the worst condition. He did put significant amount of shock other chemicals and left saying that he's gonna be back in a couple days to check it out. Which he did, he had more chemicals said that my chlorinator need to be changed was leaking and I was OK with that. so they charge me $700 but my pool was green. I texted my pool picture to the company and said do you think after $700 your pool should be looking like this(green). Since my balance wasn't paid , Tim who is the owner of the company came in look at my pool ,cleaned my filter say that he's not going to charge me for the visit, but I need to clean my filter much more often. for next 3 days my husband was shocking and cleaning but pool was still green. I went Nanci and bought recommended chemicals Algeciras and Blue to Clear.. We clean our filter every two hours, but my pool still greenish blue with yellow sediment on the bottom and walls. By the way, Tim told me to do that and then he will come and vacuum the pool if this wouldn't work. he also mentioned that they have significant balance that should pay even though my due date was not in the week. came to be due date I went and paid $700. Then I went to the store and then end of the May, his wife told me that they just need to do phosphate treatment, which I paid another $50 for and she will let him know and he will get back to me about finishing cleaning the pool. When first time Jacob came my husband, and I said we wanted to pull Crystal clear with clear wall and the bottom and us that's gonna be after all this done . that evening, Tim's wife sent me a message ,saying that they don't have time to come in and vacuum, and I should contact Rick's pools to help me out to finish their job they got paid for. I feel that I paid them 600$ put chemicals in my pool. I think they have bad business practices. and I call Ricks place who charges 150 in hour to clean pool and 95$ to clean filer that take me 10 min to do. i'm not sure maybe just my experience, but I thought I should share.

First rate service- always Pleasure to deal with- makes…read moreowning a spa a pleasure Happy to reccomend them to anyone

Colby and the entire Scarritt company were fantastic. We were struggling for over a month trying to…read moreget our hot tub repaired by another pool and spa service company in the area. After three visits from the other service technician, we still did not have a working spa. Scarritt sent Colby to us within a day of our calling them. Colby came on the coldest day of the year and spent 2 hrs repairing our outdoor spa. He got it completely fixed and working in one visit. I cannot say enough good things about Scarritt or Colby.

We are very happy with our new pool installed by Mike and the hardworking crew at Pools and More…read more We reached out to them in the late winter or early spring so that we could get an early install. Mike was very helpful and patient while we decided what options we wanted (pool size, liner style, etc.). At the same time we got quotes from two other pool installers. The experience and price was best at Pools and More. When it came time to install the pool the crew worked hard and fast. We had one day of site prep and one day of install. That 2nd day the team was done by the early evening, and then there was a water truck waiting in the road ready to fill it up. Mike then had the pool inspected the next day and we were ready to swim! I've had a few questions since then about balancing chemicals and operating the pump/filter/etc. Mike has been very responsive and helpful. Overall we would recommend them very highly! Note: We ended up choosing a 27 foot round above ground pool with the upgraded thicker liner, a salt water generator, and an electric heat pump heater (You need a heater, the pool is 88 degrees by 10am every morning. Don't forget the heater!).

Mike and his team are amazing! I bought this house three years ago and the pool was pretty much a…read moreswamp and a habitat for frogs.They came in, in a weekend and cleaned it all out and put in a brand new liner, pump, filter, stairs and pipe! I never thought it was possible to fix so quickly and now it looks so good!! He was very generous on the price and saved me a lot of money. I would highly recommend him to anyone and I would never call anyone else.

Chris is one of the nicest and honest person we have met in NE area. He responds fast. Very…read moreknowledgeable and professional. Fair price. Appreciate veterans!! Got the job done fast! Most appreciated!!

After owning a pool for over thirty years, this is by far THE BEST pool…read moreservice I have had. I had a disaster last year with another company, and wasn't sure I would open my pool. Heard about this company and the two owners consulted with me, fixed my problems and I had sparkling blue water in two days. The owners are always available for questions or problems, are extremely knowledgeable and experienced. I almost feel as though I have won the lottery with them. There is absolutely nothing negative here, and whisper...they are reasonable. I HIGHLY RECOMMEND them as I have never been happier with a company.

Just from my description of my issue, they recommended a product that I might need 2-3 bottles of…read morebut started with 1 bottle. I went in a few days later with a water sample and was told to use 1 more bottle of the original product and shock the next day. It made a world of difference.

Every year when I opened my pool it typically takes 5-6 bags of salt to achieve proper levels…read more This year, they changed their salt supplier and after 8 bags, salt levels were still low. In addition, the salt was light brown. After the salt dissolved, I cleaned out 1/2 gallon of sand so this salt must have had impurities in it (guessing that's the reason for the brown tint). Plus, they charge $20 for a 40lb bag while their local competitor (Julianos) charges only $13 for pure white salt. Poolman is charging over 50% more! I'm not buying my pool supplies at this business anymore.