I ended up filling out the paperwork myself, took me 10 minutes. Should have just done that in the…read morefirst place. Wasted more time chasing Gengras only to find out they never submitted the request for refund.

Great customer service. Impeccable attention to customer satisfaction. I made an appointment to…read morepickup a new vehicle and showed up a bit early and they were very accommodating and prepared for my arrival with the vehicle ready. Very little wait time. Special shout out to Christian & Jola. Keep up the good work!

I called this company at 8 am after my van showed check engine light and ran rough as I drove from…read moreCentral Massachusetts to Annapolis Md. I was driving at night, got off exit at 2am and had to sleep in my van in 0 degree temperatures. Chris invited me to come to his shop and let me jump to the front of the line on his very busy day. I was in by 8:10 am. He got my van diagnosed, parts delivered and I was back on the road after lunchtime. I am so grateful to him to help me get back on the road. I am a dog/house sitter and I was expected in Annapolis that night. The homeowner had already left the country for a trip. Chris and his team were not only professional but generous in their efforts to help me. I was told where I could get lunch and I was able to sit in his waiting area for hours, have bathroom access and even had a fireplace turned on because I was cold. His office manager was so gracious and helpful to me. Thank you Chris and his team: wonderful people.

Chris was amazing. They are all easy to talk with, friendly, personal, competitive pricing, and…read moremost important, you will be very happy when you pick up your vehicle. I won't hesitate to go back.

I hate to write negative reviews, especially since this store consistently does excellent work…read more However, I've had two negative encounters at the North Haven location. One is racism and discrimination committed by an employee named Andrew. Few weeks ago I came in for missing undercarriage clips, and I'm still missing clips, which is another example of poor service. I also rescheduled an appointment requested for a loaner car like I always do. & BMW North Haven informed me they didn't have a loaner car for me when I arrived today. Every single time I ask for a loaner when I go in for service, and I've never experienced any problems.

The service team was great! Very professional, and courteous. My service advisor, Nicholas was very…read morehonest, which is of great importance to me. The price for service is the most fair I've ever encountered from any dealership.

Customer service was excellent communication from start to finish. My car was ready the same day…read more This will be my new vehicle service place.

If I could give zero stars I would. A few months after buying a car from there my windshield had a…read moreleak. I brought it there to have it checked out. I was told it wasn't covered by he warranty which is fine. I could contact my insurance company right see if they would cover it. OK fair enough. The problem is that he refused to even look at it. He rudely told me the windshield needed to be replaced and wouldn't even look at it to see if it could just be sealed since it was a very minor leak. Once you buy from them they could care less. I will never bring it back there unless warranty covers repairs!

I am so happy that I found Land Rover in North Haven…read more After visiting Fairfield Land Rover, where I live, we almost decided not to buy one. It was a dismal experience. We then went to Mercedes, Infiniti, Porsche and BMW but the experience at Land Rover North Haven was the best. Gina was so sweet and prompted me to Bill, who provided me with immeasurable guidance. Ken was determined to help me, and fair in his pricing and negotiations. Most importantly, once we purchased the car, we were treated with excellent service. Bill took me through every aspect of the car, he is truly an expert. With the complex features on high end suvs, it's extremely important to be helped by patient and knowledgeable people who are not just interested in a quick sale. Since I live in Fairfield, they even offered to drive the new car to me! When you work withLand Rover North Haven, you are working with professionals. It's a well oiled machine! I love my new SUV and hope to buy another car from them soon.

Ok I absolutely do not understand all of the 1 star reviews but hey! Everyone has a different…read moreexperience! I have a Q5 TDI and have nothing but excellent service from Marc AND Michael at this dealership. They are friendly, remember my name, even though I am barely in there and get my service done RIGHT (unlike Greenwich but we won't go there) while honoring their service discounts. The service entrance maybe small but it does the trick, the techs do a great job, and the service wash comes out nicely. Pros: convenient location off 91, reasonable prices, prompt, friendly, and attentive service Cons: on the smaller side, dealership prices Overall I strongly recommend Wallingford and Fairfield dealerships to work with

I brought my 2018 Q7 in on 12/22/2025 for three straightforward items:…read more- 12V battery replacement - Brake fluid service - Coolant flush The quote was around $1,400-$1,500, and the car was returned the same day. Immediately, I noticed the coolant reservoir was filled all the way to the cap. When I emailed the service adviser, Devin Hitchcock, he told me not to worry. As a car enthusiast, I simply removed about 500 mL myself -- inconvenient, but manageable. Half a month later, while doing my own oil change, I discovered something far more concerning: all eight T‑25 screws were missing from both sides of the front belly pan. Missing one or two would be understandable. Missing all eight is not. That prompted me to check the battery installation, where I found the security strip loose as well. At that point, it was clear the work had been done sloppily. I emailed the dealership again -- no response. A week later, I finally received a call from Michael Coughlan (the supervisor). He asked for time until the following Monday because the technician was "in training in MA." I waited another week with no follow‑up, and every call went straight to voicemail. So I contacted the Audi Advocate line and filed a complaint. Only then did Mike call me back. What he said next was astonishing: he claimed the technician was a senior tech and that my car "never left the floor." I asked how brake fluid service and a multipoint inspection could be done without lifting the car. His response? "You didn't do a brake fluid service." I was literally holding the receipt in my hand. After asking him to double‑check, he realized he had been looking at an old receipt from 2023. He then claimed they "don't take wheels off on some cars" for brake fluid service -- which contradicts the video from two years ago showing my car clearly on a lift. Throughout the conversation, he repeatedly insisted he trusted his technician and implied that because I do my own oil changes, he couldn't be sure what happened. No explanation for the loose battery security strip. No accountability for the missing screws. Just deflection and blame toward a customer who has serviced their car here for two years. At this point, I told him I do not want anyone from his team touching my car again. He offered to give me eight screws if I drove back -- as if that addressed the larger issue of dishonesty and poor workmanship. This experience ends my relationship with this dealership. I'm sharing this so others are aware. If you buy a car here, get your service done somewhere else. If I hadn't done my own oil change, I might never have discovered the missing screws, the loose battery security strip, or the coolant overfill -- and I still have no confidence that the brake fluid service was actually performed Respond to owner. Yes, I had two services for this Q7 and also a few for my Q5.After I raise my concerns through email. Shouldn't you say why don't you bring the car in here and we will put these t25 on and make sure your family are safe. Instead, you spend a week and now tells me because I did my own oil change?!!Okay, why don't you send me the complete video from your workshop and I am more than happy to post the complete thing online. I truly hope your clients check their car before driving out from your service. Simply because there is no trust. For the coolant, why not google it and see what happens if you overfill the reservoir? For battery, post a video to the public if the strip looks that loose on your new Q7? Please stop insulting your customer's intelligence. For oil change, dealerships use the suction pump from the top as it is faster and oil filter is on the top of the engine. The front pan only goes down if a proper inspection was done or repair needed. Contact you directly? Check with Mike how many time I tried. Cannot believe Audi standard dropped to this low. As for Mike, he told me no we did not do your break fluid change this time initially today. Really? Are you telling me you did not do what I paid for? Let me file a CT K35 and we can go from there.

My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A…read moremonth ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process!

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used…read moredark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

I came here after a terrible experience at the similarly named Wallingford Auto Sales. At the other…read moreplace, I walked in with my husband several paces behind me and the other sales person looked past me and asked 'how can I help you, sir?' Totally ignored me. Needless to say we didn't buy from them. Then we went to Wallingford Auto Park instead, and we worked with Stephanie (I think that was her name!) and experienced no sexism at all. She was knowledgeable and awesome. But when a different person at the auto park was running my credit, he looked at me and asked, 'Do you *really* own your own business?' If I was a 45 year old man I doubt he would have felt the need to check. But I'm a young woman so I guess he thought it worth looking into whether or not I was being fully honest. So that annoyed me a lot. My age and gender shouldn't have to give that impression. When signing and doing warrantee stuff, the financial guy there was fantastic and patient. The person who ran my credit was not this guy in the side office, he was fabulous. All round good experience, and I think the sexism would be an easy fix by educating that one guy on what is appropriate.

On 1/16/2026, I purchased a 2020 Acura Integra priced at $20,000. During the test drive, I noticed…read moresignificant vibrations emanating from the front of the car and substantial noise from the rear brakes. Despite voicing these concerns, I was assured by your staff not to worry and was advised to schedule a service appointment for these issues to be addressed. Given that the car is relatively new, I promptly took the vehicle to your service department for an oil change and a thorough inspection to establish a service record. According to the service recommendations, the rear brakes and rotors needed replacement, along with a full wheel alignment. These repairs corresponded precisely with the issues I identified during the initial test drive. However, when I subsequently brought the vehicle to Wallingford Auto Park for service, I encountered unprofessional behavior from the service manager. He refused to authorize brake or rotor replacement, suggesting that both the dealership and I were attempting to obtain a free brake job. Furthermore, he indicated that the dealership would only cover the wheel alignment costs. This response was both surprising and unacceptable, and it has caused me to question the integrity of the service process. Regrettably, I must also report experiencing discriminatory treatment, notably from the salesperson Phil, which has added to the distressing nature of this transaction. Given these circumstances, I felt compelled to cover the $740 cost of necessary brake repairs personally, as I prioritize the safety of myself and my family above all else. This entire experience has been one of the worst I have had in purchasing a vehicle. I strongly advise potential customers to exercise caution when considering transactions with your dealership.

I called and got a very knowledgeable person his name is was Trey he was very friendly and…read moreexplained everything to me. Then made an appointment the service was great . Highly recommend for any tire service.Wilk definitely use them again in the future . Thanks Chris M

Jon and his employee did a great job on my car and highly recommend them , they found a problem…read morethat was over looked by Town fair tire and recommended contacting the dealer as there was a recall that I was unaware of saving me thousands of dollars on my Mercedes Benz . Thanks guys