Ok I absolutely do not understand all of the 1 star reviews but hey! Everyone has a different experience! I have a Q5 TDI and have nothing but excellent service from Marc AND Michael at this dealership. They are friendly, remember my name, even though I am barely in there and get my service done RIGHT (unlike Greenwich but we won't go there) while honoring their service discounts. The service entrance maybe small but it does the trick, the techs do a great job, and the service wash comes out nicely. Pros: convenient location off 91, reasonable prices, prompt, friendly, and attentive service Cons: on the smaller side, dealership prices Overall I strongly recommend Wallingford and Fairfield dealerships to work with read more

We purchased a new Audi SQ5 in March 2026 and while the sales experience was wonderful up to the delivery of our vehicle, there was absolutely no follow up as to our experience with the car after that point in time. We have already had to service the car twice and would rate the service department poor. Most recently the car has had a safety recall for defective seat belts and we were told by Mark, our service representative , they cannot deal with the issue "for a few months". We asked if the car is safe to drive and were given a very evasive answer. To be told that you need to drive an expensive new car with defective seat belts "for a few months" is unacceptable with questionable legality. We have not been happy with our Audi Wallingford experience at all! read more

I brought my 2018 Q7 in on 12/22/2025 for three straightforward items: - 12V battery replacement - Brake fluid service - Coolant flush The quote was around $1,400-$1,500, and the car was returned the same day. Immediately, I noticed the coolant reservoir was filled all the way to the cap. When I emailed the service adviser, Devin Hitchcock, he told me not to worry. As a car enthusiast, I simply removed about 500 mL myself -- inconvenient, but manageable. Half a month later, while doing my own oil change, I discovered something far more concerning: all eight T‑25 screws were missing from both sides of the front belly pan. Missing one or two would be understandable. Missing all eight is not. That prompted me to check the battery installation, where I found the security strip loose as well. At that point, it was clear the work had been done sloppily. I emailed the dealership again -- no response. A week later, I finally received a call from Michael Coughlan (the supervisor). He asked for time until the following Monday because the technician was "in training in MA." I waited another week with no follow‑up, and every call went straight to voicemail. So I contacted the Audi Advocate line and filed a complaint. Only then did Mike call me back. What he said next was astonishing: he claimed the technician was a senior tech and that my car "never left the floor." I asked how brake fluid service and a multipoint inspection could be done without lifting the car. His response? "You didn't do a brake fluid service." I was literally holding the receipt in my hand. After asking him to double‑check, he realized he had been looking at an old receipt from 2023. He then claimed they "don't take wheels off on some cars" for brake fluid service -- which contradicts the video from two years ago showing my car clearly on a lift. Throughout the conversation, he repeatedly insisted he trusted his technician and implied that because I do my own oil changes, he couldn't be sure what happened. No explanation for the loose battery security strip. No accountability for the missing screws. Just deflection and blame toward a customer who has serviced their car here for two years. At this point, I told him I do not want anyone from his team touching my car again. He offered to give me eight screws if I drove back -- as if that addressed the larger issue of dishonesty and poor workmanship. This experience ends my relationship with this dealership. I'm sharing this so others are aware. If you buy a car here, get your service done somewhere else. If I hadn't done my own oil change, I might never have discovered the missing screws, the loose battery security strip, or the coolant overfill -- and I still have no confidence that the brake fluid service was actually performed Respond to owner. Yes, I had two services for this Q7 and also a few for my Q5.After I raise my concerns through email. Shouldn't you say why don't you bring the car in here and we will put these t25 on and make sure your family are safe. Instead, you spend a week and now tells me because I did my own oil change?!!Okay, why don't you send me the complete video from your workshop and I am more than happy to post the complete thing online. I truly hope your clients check their car before driving out from your service. Simply because there is no trust. For the coolant, why not google it and see what happens if you overfill the reservoir? For battery, post a video to the public if the strip looks that loose on your new Q7? Please stop insulting your customer's intelligence. For oil change, dealerships use the suction pump from the top as it is faster and oil filter is on the top of the engine. The front pan only goes down if a proper inspection was done or repair needed. Contact you directly? Check with Mike how many time I tried. Cannot believe Audi standard dropped to this low. As for Mike, he told me no we did not do your break fluid change this time initially today. Really? Are you telling me you did not do what I paid for? Let me file a CT K35 and we can go from there. read more

Audi of Wallingford - overfilled coolant - Tires Near Me - Wallingford, Connecticut

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Terrible service from the service department. Even with my car still being under warranty. I had to bring it in 2x in 2 months - first for repair of a coolant leak and second time for damage due to a coolant leak. There were several issues scheduling the initial and then follow up repair which no doubt lead to compounding damage. No loaner cars available despite my car still being under warranty. I was promised reimbursement for rental car but it's been 6 weeks and I've yet to see the check. read more

On behalf of my mother, Cheryl Catania - We had a very smooth transaction. Manny was absolutely fantastic in the entire part of me purchasing my dream car. read more

Terrible service - no communication while the car was being serviced. It took me 6 weeks to get my car in for service and the service took almost 4 months - all for a car I owned less than 15 months. They don't return text or phone calls. They are defensive, belligerent and disrespectful. I owned an Audi A7 for 15 month and was told I needed a super charger replacement for a cost of $6,000 (plus a $650 diagnostic fee). they told me for months they were waiting for the new super charger but in the end, they only replaced wires and didn't replace the super charger. As an owner of cars for 35 years, I have never had worse service in my life. I subsequently sold the car but for the 17 months I owned the car it sat in their garage for 3.5 months and for 1.5 months it sat in my garage unuseable. Terrible - avoid at all cost. read more

I'm on my 2nd car from Audi of Wallingford. I sincerely appreciate their focus on customer service and their clarity on terms & costs. Also have such great vehicles. Recommend! read more

Roberto came to our home to show us all the additional features our new Audi has. He was patient and did an amazing job!!! Thank you great experience ... read more

Called and emailed with Roseanne on Saturday night found the car I wanted to buy and was ready to bring it home but it was already too late on Saturday. Monday loaded up 3 kids and drove for 45 minutes in a downpour and we were so excited to come home with our new car. We get there and Roseanne greets us and we are immediately handed off to another sales person without any explanation and she just goes off to her office. Awkward. Sales guy was nice but no one was really trying to sell us anything. We ran some numbers and Roseanne keeps "forgetting" to put the correct rate and then "forgets" and Audi customer offer and won't stop pushing a package I told her 10x I didn't want. We asked what the best offer was and were ready to buy the car and she told us to come back when we are ready and she will take off a nickel. Wtf?! Needless to say - we left without a new car. You can keep your nickel Roseanne. read more

I bought a late model used car from Porsche/ Audi of Wallingford. They were a pleasure to deal with- transparent and true to their word. Steve and Kit were wonderful to work with. They took the car off the website as soon as we had a verbal agreement and held it for me until I was able to drive up to get the vehicle. Of course you always have to do your homework and be an educated consumer - but don't hesitate to buy from this dealer. read more

I called twice and left a message for a service appt. No call back. After two weeks, I finally got someone on the phone today and they told me they're out 6 weeks for a service appointment. I would not buy another car from this place. read more

Called for routine maintenance And was kept on hold for15 min Hung up and called back, Got appt for 1 pm in 2days Got email saying appt changed to 11am Called them and said I couldn't make it at 11am,they said don't worry , come in at 1pm It would be ok.when I got there they said there was no record of my appt. They took my car in and told me it would be 1.5 hours I had to wait. I ask if they could give me a ride down the street , the said the only people they were the technical crew and they could not give me a ride. If there was a minus star rating they would get it! read more

I'd really like to know what Porsche and Audi are thinking by licensing this dealership? Are they smoking crack? Is this the best they can do? Don't they have standards for Gods sake? Aren't they embarrassed to include this place on their roster? Typically people buying high priced brands expect premium service with premium amenities. This is particularly true today when Lexus has raised the bar regarding the whole dealership experience. This entire place looks like a sleazy run-down used car lot. I don't know what they're investing their money into, but it certainly isn't their infrastructure. The strange thing is that this dealership has always looked like this....it has always looked like a dump. If their sales showroom doesn't disgust you, then their service department most certainly will. I think my garage is in better shape than their service building. But hardly surprising, the staff's technical competence matches the appearance of the building. They failed two times to fill my oil to a proper level during a simple oil change, so I stopped using them for service. I can't imagine what would happen if they needed to fix something complicated on my car. Plus, there were a few other visits when I wasn't impressed by their service. While I've yet to find the perfect dealership, I recommend this place take a few lessons from Audi of Fairfield or Audi of New London to see how a professional dealership and service department should be run. UPDATE: Yes, they are renovating the place but they didn't bother to expand size of the lot. So the building and everything is shoe-horned into the same tiny lot on route 5. There still is no room. Plus, they're doing a half-ass job at the renovations too. BMW of North Haven (Mauro Motors) showed them how to do a renovation correctly and yet they still can't do it right. read more

Is there such thing as a negative star? I bought two Audi's from this place in the past 10 years and they still treat me like crap. The sales staff change so frequently that there's no way to make any good relationships. Them the sales guys know nothing about the cars because they've never driven them. The last sales guy told me by email that I don't have to bother coming in to the dealership and wanted to do the whole thing by email. Offered me the worst deal ever and then followed up with unfriendly short emails. What kind of salesmanship is that? Rude management and ignorant and lazy sales staff. I changed my direction and bought a new Audi from Fairfield and traded in my old one. I got a deal that saved me about 6k and put me in a beautiful new one. Oh - and a nice face to face service. read more

Some of these reviews seem ridiculous. If "the service department forgot they had my car for three weeks" what kind of ding-dong must I be for not reminding them? Anyway I recently bought a car there. Can't comment on the service department as I haven't really used them -- though I did call the service dept with a question and the gentleman who answered the phone was courteous and helpful. The buying process was relatively easy. The salesman, Mike Pragano, was top-notch, professional, no stress, no pressure, very accommodating.....I highly recommend seeing him if you're in the market for an Audi (or Porsche). You feel like you're with a very old friend, even though you've never met him before. I'd buy from Mike again. read more

Last time I went there, the service department forgot they had my car in for service for over three weeks. No service was done even though it was promised that the turbo would be replaced due to a rattling noise (common defect on the 09-12 A4). The loaner car I had ended up getting a flat while it was parked, and they made me pay to replace the tire. After these experiences, I've only gone to Hoffman in East Hartford and they've repaired everything that Audi of Wallingford wouldn't. Marc Maillet, if he still works there, is rude and unprofessional. I would never go back there because of him. read more

Went to look at cars there last night. At least five employees walked by me and none acknowledged me or asked how they could help me. They were all focused on socializing with each other and moving cars. As a result I left and wasted my time going to this dealership. I should have relied on the reviews as they are represent the level of service you will receive. read more

I'd like to give less than 1 star once again. I only brought my car back here to have a recall issue taken care of since Westport Audi did not have the part. While this might sound petty, this dealership had the audacity to charge me for a gallon of gas after I filled the tank and drove it directly to the dealership. When I saw that I was charged, I called the service dept and was informed that they had no control over that and that it is monitored by a GPS system. Well then if that's the case, I'd think twice about buying an Audi if the 6 miles I drove triggers charging a customer for a lousy gallon of gasoline. Poor customer service once again. read more

I called Audi explaining that I had an emergency with my car. I had compromised the wall of my right tire, from sliding into a curb when I hit a patch of black ice. The service department was very understanding, and they were able to fit me in right away. I have had nothing but great service with Audi. read more

I have to agree with the previous reviewer. After driving a friends 911 Cararra I stopped by to look. Maybe the salesman instinctively knew I was just kicking tires, but I was driving a BMW540, so it wasn't as if there was no potential. Anyway he didn't budge from his chair or stop what he was doing. Looking at the showroom you would find it hard to believe this is an authorized dealer. It's as though they put the Porsche's in a hallway next to the Audi's. read more

Bought a brand new B8 A4 Audi 2009 from these guys. The sunroof had massive noise issues. I complained about this both at the 5000 and 15000 mile services and both times they said the sunroof noise was just normal. Turns out there was a service bulletin about the sunroof defect. This means that I could have gotten this replaced under warranty but they neglected to tell me about until it was too late. Having these guys run the warranty out on me and not fixing this is an easy way to get me to buy another brand car for the next go around! read more

Made the appointment online to have my car diagnose today, dropped the car off at 6:30am, I called for an update 11am, service guy (Mike) said they will not look at the car for at least a day or two, they should get their act together, did not seem to care at all, not professional at all. read more

I am deeply disappointed with the treatment that I've received at Audi of Wallingford. As a young black man, walking into a luxury auto dealership can be an internally daunting experience due to the unfortunate reality that disparate treatment based on ethnicity is sometimes a part of life. However, I chose this dealership for my service needs with the assumption that I would be treated fairly and professionally. Sadly, I cannot say that I've felt that to be the case. I drove 25 minutes to the dealership with the simple hope of having a flat tire replaced. I had called on the previous Saturday to check whether I could come in that day to have the repair done, but I was told that the tire was not in stock so I would need to wait until Monday to have it installed. After showing up on Monday morning as instructed and having my car checked in to the service department, I waited in the waiting room for an hour and a half. Once the service consultant returned, he bluntly me that the tire was not in stock. He could have told me that in less than two minutes, NOT AN HOUR AND A HALF. Although I was disappointed that I was misinformed that my tire could be installed "first thing Monday morning," I happily agreed to return the following morning, Tuesday, to have the tire replaced. Upon showing up and having my car checked in, I decided to double check with the consultant that my tire was in stock so I could be on my way in about one hour, as I was promised previously. Disappointingly, I was told the tire would not be in stock until some time before noon Tuesday. I could not wait in the dealership for 4+ hours while I waited for the tire to be delivered and installed, so I asked for a courtesy loaner car to be able to make my appointments for the day. I was denied a loaner car. Two minutes later, a woman walked into the dealership to drop her car off for service, and after notifying her that loaner cars were unavailable, the service consultant offered to procure an Enterprise rental car on her behalf, unprompted. Her day was saved and her time was not wasted. I sincerely hope and trust that the service department did not intentionally mistreat me because of the way I look, but I cannot deny that my customer service experience was deeply regrettable and seemingly incongruent with the treatment of others. My time is very valuable to me, and the hours I've wasted waiting for a simple flat tire repair cannot be returned. I will not return to Audi of Wallingford, and cannot recommend anyone else to. read more

Absolutely the worst customer service I've ever experienced in my life. These guys just plain-old don't care about their clients. You'll never get another dollar out of me and I'll gladly drive 2 hours out of my way to the next nearest dealership. Horrible. read more

Terrible service department. I live in Cheshire and this is the closest Audi. Every time I have been there I have had a bad experience. One service advisor, Mark has zero respect for the customer. He also seems like he is always in a terrible mood. I buy my cars at Hoffman or New Country in Hartford and that's where I go now for service. I'd rather drive the extra half hour to have a better experience. read more

I will not complain about the place and how tiny it looks and if the Audis are just close to Porches. I bough a second hand Audi, so as you can imagine, I am not ones of that rich, rich, but very rich person who you could smell money from a mile ago. However, I am pursuing my Graduate degree at Yale and I am a very clever person and I know that with money or without money all human being deserve respect. This is what I did not find at Audi Wallingford. The sales man barely looked at me. He would not attend me properly and he was soooo rude. I am new in the country and I did not know that one had to make an appointment before take the car in. Fair enough. However....should the sales man tell me that as I was doing the worse mistake on my life????? In US I have find the best costumer service ever, but the experience at Audi was so disgusting. Besides....I had to take in my car twice in less than a month because they were unable to do the a simple work properly. Now I am looking for a good place to take the car...and if the new place cannot do the job, unless they will show a bit of respect and sales style. read more

In November of 2017 I was in the market for a low mileage BMW M5. Found an excellent example listed for sale at this dealership (Porsche/Audi of Wallingford). The dealership was located 3 hours away from my home in NJ but I was willing to take the ride for the right car. I thought purchasing a pre-owned vehicle from a "High End" dealership would convey a" High End" experience. I was sadly mistaken to think this would be the case! The vehicle has been 100 % trouble free driving until last week. This is where the horrible experience with this dealership starts! From the beginning talks I couldn't stress how much an excellent warranty was imperative to me purchasing this vehicle. My salesman assured me they offered such a warranty but one didn't come included with the purchase. I spoke with the Business Manager Anthony multiple times on the phone about my desired coverage. I explained I wanted the best coverage with the lowest deductible available. We spoke about important electronic systems like the Navigation, Idrive, Engine, Transmission, Active seats and so much more. He assured me the Portfolio warranty with the 'High Tech" package would cover my vehicle fully. We agreed on the financing of the vehicle and the extended warranty coverage. When I arrived at the dealership almost all my paperwork was printed and ready to go. I felt insanely rushed when in the office with Anthony. So much that I needed to walk outside to slow things down. He had no formal printed literature on my extended warranty coverage. He went into another office and came back with copies printed off a website. He circled the " High Tech " plan and explained this is the one I purchased ( I still have that print out from him). Only to find out that he switched the coverage on me. My vehicle has less the 50% of the coverage i paid for. I would have never purchased this vehicle under these conditions. It makes me sick to think how they took advantage of me. My vehicle is currently sitting at my local BMW dealership with a $2200.00 bill because my claim was denied. It would have been covered with the coverage I was promised. I spoke with the Sales Manager and he told me that is was the General Managers call. The General Manager said he was unable to help because of time and If I found it earlier it would have been a different situation. I guess its my fault they scammed me out of coverage and my vehicle took longer to break so I can find out! I was flat out ripped off by this dealership!!!!!! I would think more then twice before signing on the dotted line with these people! read more

I have had nothing but good and prompt service from this dealership. I bought a Q7 last year. Sales personnel very helpful. Service personnel as well. read more

They have the most knowledgeable salesman of any car dealer I've been to. Far greater than the snooty BMW and Mercedes dealers down the road. The service team is also top notch. The redone showroom and shop are great and a new Porsche wing is on the way. read more

I would agree with all of the other yelpers who gave this place a terrible review. Our experience with this place was horrible from start to finish. The staff here from the service department to the leasing office are of lazy, incompetent, unprofessional, and everything you fear about dealing with a car dealership. When we originally leased our audi A3, the leasing manager (who has since been fired) told my husband to go to the DMV and have the card registered.....I'm sorry? Do we own the car? No!! So why would we need to go to the DMV. Then, recently, we had a car accident and only after dozens of phone calls including the last one in which we threatened to sue them, did we receive an update on the car parts that we had been waiting weeks for. We only wanted an update; why was that so hard for them to provide?? Do yourself a favor and avoid this place at all costs!! read more

I agree with the other reviews. I have never written a review, untill now, but feel the need to here. I brought my A4 in for service a week ago. I had told them I needed my ignition coils replaced and that my front end (steering or suspension) needed to be looked at. I was already told it was the upper control arm by another machanic but I wanted a second opinion. After a week of waiting, I received a call from Mark Borse in their service department saying that my car was ready but they only had time to fix the ignition coils. (All the ignition coils replaced at once should take an hour) Mark Borse then told me that they did not have time to fix the front end of my car because they were "swamped with work" and they could not get to my car for a couple of weeks. Heres where my questions started but never got answered. 1. If you had my car for 7 days, how did you not have time to fix it? 2. If you had my car for 7 days, how didn't you have time to at least diagnose it? 3. Mark Borse, if you are "swamped with work", why did you agree to take my car in the first place to work on it? 4. Why is it MY car that you do not have time to work on? Why not another customers car? 5. Why would you ask me to bring my car back in a couple weeks so you could do the work that should've already been done? So, if you are thinking about bringing your car to Audi of Wallingford, try to answer these 5 questions for yourself. If you can't, I would definitely bring your business elsewhere or you mite end up being treated the same way I had the misfortune of being treated. read more

Buyer beware!!! This was my second Audi purchase. I had the typical bad salesperson experience and will never purchase another car from these people. After my A 5 purchase, I discovered that it came with 19" "summer" tires and I had to go out and purchase new rims and snow tires. When confronting my salesman Ron, with no regret, he admitted he missed this fact and said to look on line for snow tires & rims that should run around 1,200.00. I was never given the chance to select four other cars that that did not come with this issue. My next issue was another blunder from Ron and his sales manager. I was sold on the fact that the next two services were covered by Audi Care and I would not have to pay for anything. After I had my first service completed, I was informed by the service department that one of the two services was already completed by the previous owner and I would have to pay for my next service. (Bait & Switch?) (Incompetence ?) After requesting something be done, I was informed that the the sales manager said " there is nothing else that can be done". My business and $ will now go to Hoffman Audi. read more

One week and counting for oil change, valve cover gasket ,back brakes and an unknown part. The service man called me back originally to tell me that when they were working on the valve cover gasket they noticed an oddball part that was broken and would take a couple of days to get in. I called back on Friday twice and was told that the part was labor intensive and the car would not be ready until Monday. I asked if maybe a loaner would be available for me to use the reply was I don't have anything. Wow, what a fool, I was thinking about trading in my car in for a newer Audi. Thank You for stopping me buying from your Dealership. read more

We had 2 Audi's being serviced at this dealership. The service department counter staff is incompetent, unethical and rude. After a few bad experiences we escalated our concerns to the service manager who does not understand customer service at all. He said they would pick up the car from my home and fix all the unresolved issues but they never even bothered to show up as planned or call. Avoid this dealership at all costs!!! read more

I brought my A4 to the dealer and was told one part has to be replaced because the previous dealer installed the wrong part. However, the truth is the part wasn't the wrong part but just an old version with different part number. I don't blame them cuz that is AUDI's SOP and all they can do just follow it without needing any judgement. However, what I was really mad was their attitude. They got no responsibility. I had to call them for 10 times in order to get one respond. They promised they gonna give an answer in a week but it turned out after almost 4 month I couldn't see what was happened. Honestly, I would recommend others beware about this dealer. read more

Terrible!! I bought a pre owned certified Audi in 2010. Since then the computer has gone, the turbo charger, cam shaft, fuel pump and oil pump. Now they're stating possible transmission issues. Now my warranty is up and they are not willing to help me to resolve these issues at all even with all my services being completed there!! I would not recommend anyone purchase a car from them EVER!! read more

I had a great experience buying a new car at Audi of Wallingford. First, the deal they made on the purchase of a Q3 was amazing. It was partly clearance time and there were many national incentives. But their price off MSRP was unbeatable. Second, throughout, they were easy to work with and not pushing at all. And, third, their follow-up has been sterling. They sent a tech out to help me figure out how to make the garage door opener work. And most important, they diligently and doggedly helped me follow-up with the national brand office to obtain a special rebate that, at first, the brand said I didn't qualify for but, which, I clearly did. I haven't dealt with the service department yet, but sales was first rate. So maybe they have learned from the negative reviews that have been posted here earlier. Specifically, Rosanne, the sales manager, and Ani, the sales rep, were good about following up, even after the sale was made. read more

I keep going back to Audi of Wallingford! I am now in my third Audi. I can't say enough about their service department. Jeff A. has been there for years and I can always trust that he will provide professional and reliable customer service. My friend had used Hoffman in the past and was not satisfied with her experience there. I referred her to Audi of Wallingford and she has been loyal to them ever since as well. Consistent, efficient and great service. Great team of professionals! read more

Stay away from the service department unless you want trouble. I had 4 new tires put on and ended up with 4 scratched wheels, they said it must have come in that way, NOT. The real kicker is the new 6 inch scratch in the red paint with white paint flakes still in it. Although they did offer to get me some touch up paint. STAY AWAY!!! Andy B read more

Brought my "certified" Audi A6 here for service.. What a joke.. Besides the engine blowing up. Nothing is covered under this BS warranty.. Each rep. Gives you a different answer.. Stay away from this place.. If I had read previous reviews about this place then I could have went somewhere else! Shame on me read more