My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A month ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process! read more

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used dark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily read more

Acura By Executive - 2020 certified Acura mdx - Car Dealers Near Me - North Haven, Connecticut

ABSOLUTELY NOT, THE WORSE ! RUN AS FAST AS YOU CAN !!! Unprofessional scammers. I tried to return a car after seeing serious leakage issues. Not only did they REFUSE to cancel the sale & return my trade in, after a 2 month debacle which included finding a replacement - which they bever did on buying a car from this 'outfit' , take Pics of ALL offers & paperwork presented to you for you will not see them again. Nor will their 'deals' & 'promises' appear on the final sale paperwork. Nor will they hold your trade in for the Acura 5 day ' change your mind ' period. DO NOT Buy an Acura here. Better yet, do not buy an Acura AT ALL. There are much better cars out there for LESS money . Heck. my trade in a ,2014 Jonda civic coupe concept car, which I would LOVE to have back today had ALOT MORE features than ANYof these newer cars have . I REGRET TRADING IT IN. New Acura - Alot less features for a whole lot more money. Plus they LEAK like seive s. read more

The reviews threw me off at first. But I went and got out with my new car within hours no issues and the staff were very friendly with me and my family members offering snacks and coffee made the car buying process easier for us all!! read more

I just left and will never return. He gave me a 20 minute dissertation about how they were not like the deal of old. Fun Fact they are exactly like the dealers of old. They also have issues finding keys as well. Good news is there are plenty of other Dealers on this strip who are better equipped to handle the new customers needs. read more

A bunch of Hocus Pocus & absolutely horrendous customer service. I decided to upgrade from a Honda to an Acura here for my birthday in May. I made at least 8 trips to the dealership to complete this transaction. Something that takes just 2 trips anywhere else. To start off with the sales rep lied about my trade in value. They offered me 12K for my trade in which was quickly reduced to 11K on the final write up. ( they moved 1K of it over to some other line item which was written up in a separate form which quickly disappeared soon after ) . Dont fall for this BS. Make sure your entire tradein is listed as such. They also offered a " 1K dealer incentive " If I financed instead of paying cash. This also disappeared. I ended up paying full price which wasnt discovered until the final paperwork was handed to me in the end. Because you dont see the paperowrk until its actually printed & they DO NOT go over the line items with you , like other dealers do. ( so Im out 2K at this point) They handed me 2 keys , 1 regular , 1 remote start . Most new cars come with 3 keys. But what do I know. After discovering an issue with the car I decided that it wasnt a good fit & asked to have it replaced within the return period or cancel the transaction. ( 3 days for the state of CT. 5 Days for Acura) . I returned with the car 2 days after sale. My trade in was still on the lot. They told me to drop it off & service would check the car. They were not able to duplicate the problem & off I went only to have the problem recurr. I later learned that they cant duplicate most problems & have a rep of not repairing anything ' they cant duplicate' . After a conversation, they told me they would find another car & that my trade in was " already gone", although it was sitting right on the lot in front of me. They hadnt even waited out their 5 day return period. They put me in a loaner with a promise to find a different car. I got a call a few days later that a new car was found & would be ready in a couple days after it was delivered from out of state & the registration. GREAT ! Or so I thought. The same day I was to pick up the new car I was advised that it was SOLD !! A car on a truck on its way was sold ??? BS or did they sell the car that was promised to me ??? I was totally aggravated at that point. But they werent done with me yet. They said they would try to find another car. About a week later they told me to return the loaner car & put me back into the original car that I didnt want advising they are still looking for another car. Ridiculous. I made them put this in writing at this point. When I went to drop off the loaner the sales rep (Alekssa) took the keys to the loaner & handed me the keys to the original car. She then snatched them back out of my hand & removed the remote start key off the fob & replaced it with a regular key. I was left with 2 regular keys. She kept the remote start key in her desk. I didnt realize that she did this until after I left. I figured they were going to replace the car so didnt say anything at that point. Alas , I had 2 of the 3 keys that were NOT given to me at POS. After another week or so of them not finding a new car & seeing that they were ordering in new 2024 & 2025 cars I knew I was being played & asked for my money back. I also asked for a new 2025. They REFUSED to do either. At this point I called Acura headquarters to complain . I also advised that they were refusing to replace or take back the car & also had the remote key fob that I had paid for. ( she lied about the price of the remote start as well). At that point I was done with them & texted Alekssa for my remote key. She actually had the nerve to lie & say that I mistakenly handed it to her & she was holding it at her desk. Really? If that were true then why wouldnt she have called to let me know that she had the key ??? Because she had to come up with a story to after I called headquarters. Folks, do yourself a favor & do not put yourself through this experience. I was referred here by several friends who buy their cars here. They were appalled to hear this. These people could care less about the customer or the product they sell. They are only there to offload cars & collect money. They even blocked the link on the obligatory 'Dealer Rater' email. They knew they weren't going to get a good review. Nor do they deserve one. If you still decide to go here please RESEARCH the car thoroughly, take pictures of all paperwork presented to you because it will disappear like magic & make sure they go through the final paperwork to make sure their promises actually appear there. Better yet, go somewhere else. read more

I was so impressed by everyone at Acura by Executive and the process was so smooth I forgot I was even buying a car. They actually make car buying enjoyable not that stressful ordeal of feeling like you are being taken advantage off. I made an inquiry on the Acura website and close to 7 dealers all approached me, I got quoted from some of them and none of them were able to do anything on my trade and all of them were trying to over charge me. Now I work in sales, so I hateeeeeee negotiating because I do it all day, I always give people the best deals so when it's the other way around in a perfect world I expect to be treated and hooked up with good deals also. Every dealer I went to closer to my home in Stamford and also NY all quoted me high and I needed to work my way down to a number. Acura by Executive gives you the best number up front!!!! I didn't need to negotiate anything and they beat all of the other guys without me needing to do anything, got me a tech package for the price of what the other guys wanted for a base. Everyone there was great from Kristin for reaching out to me via email and being very friendly and professional, Sara for being pro active for calling me in to meet in person and a big shout out to Manny Gonzalez a Rockstar of a sales consultant and my guy Steve the business manager who was such a pleasure to speak and work with. This is a true A Class dealership where they care about the customer, not making a sale but building a relationship for the long term. I don't care where you live, NYC, Long Island, Westchester, Stamford..... if you want an Acura reach out to them, ask for Manny start the process online and you will see the difference. Thank you team for the wonderful service and for my 22 MDX :) 5 stars and referrals coming your way! read more

Acura By Executive - Car Dealers Near Me - North Haven, Connecticut

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Awful place. Make an appt to test drive a car. Everyday I got email how time is important please make the appt. blah blah blah. I show up at 10 am and told car had sold minutes ago ! BS. Wasted my time with this dealership. My time is important also. Get the car ready and communicate with the customer ! It's simple ! Get customer ID license, test drive, and negotiate. Nobody cares about the "executive dealership experience ". Your a car dealer ! If customer likes the car after test drive, they might buy. If not, it's over ! read more

What I appreciated the most was that I was allowed to buy rather than being sold. Michael patiently let me look, drive and ask questions, rather than pressure me with the usual sales schtick. Of my maybe 10 car buying experiences, my experience with Acura by Executive - and Michael in particular - was the best. read more

I'm having my Acura serviced as I write this review. Check in was prompt and courteous and I was politely shown the restrooms and waiting area. I've been to two other Connecticut Acura Dealers and was underwhelmed with their waiting areas. Executive's waiting area is the best of the three but is still just ok. There's all the basics, wi-fi, soda, coffee, granola bars, and water but it feels like the Acura dealerships do the minimum amount in their waiting areas. For example, my Nissan dealership's waiting area has all the above, and in addition, pastries, juices, a large coffee and tea selection and a huge large screen TV. As you can see they go above and beyond just the basics. While Nissan is not a luxury brand they sure act like it. I wish Acura did more in their waiting areas to make me, the customer, feel a little more pampered. read more

Acura By Executive - Waiting room - Car Dealers Near Me - North Haven, Connecticut

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Overall great service, car was done on time and appreciate the courtesy call from Ashley. She is awesome, great recommendations from her regarding the Maintnance of the car with NO pressure but did point out the importance of getting it done. read more

I would give ZERO stars if I could. You know all the horror stories you hear about car dealerships, well if you come here Steve and Paul Burkman (General Manager) will make sure you get played! This was the WORST experience I've had ever purchasing a car. First of all they wouldn't let Acura of Berlin pull the car over so I had to drive over 45 minutes out of my way just to see the car. If you're a female definitely do not come here because they treat you as if you're an idiot and promise you all these things then refuse to maintain their word. I stupidly put a deposit down on the car before seeing it but I made sure I asked if it was refundable because I obviously hadn't seen the car but it was the only one I was interested in at the time. The car was supposed to be detailed which you could tell was rushed. They left tools inside, the wheels were scuffed and I even found corn nuts in the drivers door and also the car mats didn't even match. They just gave me an old drivers one and the other set was newer but a completely different pattern, smh. I was promised free oil changes for 3 years and asked Steve for that in writing. He just kept saying he was going to be there for more than 3 years so no need for that and I again insisted on getting something in writing. Still haven't gotten anything btw. I was leaving on vacation right after I purchased the car and noticed the side view mirror was scratched excessively and I had not noticed that when I first saw the car. I immediately called and emailed Steve about this and even emailed Paul as well. Once I returned from vacation I was able to get a hold of Steve who admitted he heard my voicemail but was too busy and forgot to call me back. Such amazing customer service skills huh?! Steve tells me to come into the store and they'll see what they can do. That's when Paul the GM basically tries to say that those scratches weren't there when they took pics of the car (which was months ago). I say well look at the cameras because I didn't just spend almost $30k on this car to be spending another $1200 on a new mirror. They have me there for almost 2 hours to just give me this paint pen to cover the scratches. At this point I'm furious because that's not going to do anything, this was more than just a scratch. I was told by another manager there that it's just the cover that needs to be replaced. Now me being a female I don't know much about parts so I call around and ask how much the part is. I find out the cover is only about $40 so after going back and forth with Paul about fixing this he agrees to cover the cost. He told me he would call me after the part came in because he wanted to make sure it was the right one. Obviously a few days go by and no phone call. I waited 3 days after the date he told me to find out yes the part was there. Such wonderful follow up skills these people have. Funny thing is everyone including Paul saw EXACTLY what the damage was and when I went back they only replaced the top of the side view mirror not the bottom. I assumed it was all one piece (I'm not a mechanic) but Paul knew I was referring to the entire thing because I wouldn't be complaining about just one part. I bring it up to Paul about the other part not being fixed and he goes "you said the $40 cover" so that's what I ordered and he refused to comp me the other part which btw was only about $80 more. He also had this smirk on his face too. So I already knew I wasn't getting anywhere with him. At this point I'm furious because mind you I keep driving over 45 minutes to this place. And that same day I ask if Steve can write me out the free oil changes since he told me to bring my paperwork with me and I'm told by Paul no because he's doing "deliveries" I'm just over the whole situation at that point. These people really think I'm going to be driving back and forth wasting my time and gas for them to keep playing games. It baffles me how you're in management and cannot provide an $80 part when you just made a $30k sale and how can someone not take 2 minutes out of their time to write something on a piece of paper if they promised you they would. Also when I brought up the cameras I was told it would take a while and that their cameras are not good quality. I will NEVER in my entire life return to this dealership. The AUDACITY they have to treat a customer like this is ridiculous. The service department on the other hand was fabulous. Tyler Leopizzo was amazing. Great communication and fast service. The sales department needs to take some notes from them because they completely lack in customer service skills. STAY AWAY!!! Do yourself a favor and go somewhere else. I'm still in shock at the way this was handled. read more

Acura By Executive - Side view mirror - Car Dealers Near Me - North Haven, Connecticut

I have been buying my cars and having my service here for a long time. I like the honest, sincere and knowledgeable service representatives who help me. Let's face it, we can buy a car anywhere and then we can have our oil changes and routine service done anywhere; I like when I am greeted like family at Acura by Executive. Not sure if people know but no back and forth on price; one flat price and that's it. Saves so much time for me as a buyer! read more

I read some of the other bad reviewers about Acura by Exacative dealership in North Haven Ct . I had the same problem with them . I just purchase and Acura RDX from them a week ago . The service was horrible. The salesman don't know anything about cars .He gave me an falsely information about this vehicle. I tried to contact with the sales manager many many times but he never answer the phone . I left massage he don't even call back . What a big nightmare that i went through with this dealership. I would never want to recommend anyone to buy car from them again . I wish I can give them 00000 star ! read more

Horrible customer service. When we arrived there were 3 customers in the dealership total (Saturday at 4:30pm) and they were "short handed". we already knew specific vehicles we were there to look at and the best the receptionist could tell us to do was to "go out and look at the cars" while we waited over 30 minutes for salesperson. No manager came to help us or check in on us. Finally a salesperson came to help us and it took us over an hour and a half after that to go on two test drives and get our car appraised. Then by the time we had all the information we needed to try to make a decision, the sales manager and sales person were in such a rush to go home for the night because it was 6, that they were not interested in even remotely discussing any type of negotiation or opportunity, gave us a price and said "that's what it is and that's all it is". I would never recommend this dealership to anyone and I will certainly never return. read more

Acura by Executive has a very good staff and they are responsive to the customers needs. I have had 3 Acura's and all of my service has been done at this facility. Very professional. I recommend them highly. read more

I've had more positive experiences at McDonalds than I did with the service department at Acura by Executive in North Haven. My '04 TSX took a rock to its radiator during a drive from NYC to Boston, which resulted in leaking coolant and ultimately, an overeheated engine. I limped the vehicle off the highway to the nearest Acura dealer (Acura by Exec) and was graciously greeted by service advisor, Kim Hees (the only positive team member in the entire service department). Long story short, she informed me that I would need a new radiator, which needed to be ordered. She graciously put me in a loaner vehicle to continue my journey back to Massachusetts prior to them closing for the day. About a 40 minutes into my journey, the tire sensor came on informing me that the front right tire was low (less than 20 PSI). I stopped at a gas station, filled it and was on my way. Soon thereafter, the sensor came back on for the same tire: the culprit, a slow leak on the sidewall. Because the vehicle did not have a spare tire (not the dealers fault, it comes like this from the mfgr), and the "Fix-a-Flat" was useless, I had no other option than to continue to stop at gas stations in order to get the car home and myself out of harms way. The next day (Sunday), the dealer was closed and in order to get the loaner back to CT from MA in order to retrieve my car, I was forced to pay out of pocket for a tire with the intent of Acura by Executive reimbursing me (after all, this is a premium brand dealership...). On Monday, when I brought the vehicle back, I dropped the keys in the overnight box with the reciept for the tire and asked the service manager (Darren Quartuccio) to call me to discuss repayment. He called me the next day and asked where the loaner car was; I told him it had been returned the night before to which he replied, "Oh right, I just sent it out with a client." He then told me not only was he not going to repay me for the tire I was forced to put on because, "I caused the hole" (How would I have caused a hole in the sidewall of the tire while driving straight on the highway?), but that he was going to charge me because I didn't put the same tire on the car as the other three and he couldn't loan the car out as it was a safety hazard...after admitting to sending the car out with another client, with the "improper" tire affixed to the vehicle. After he admitted to fault by even informing me that another client now had the car, he continued to persist that I would have to pay in order to get my car back or else he was going to, "lock it up" which, is grand theft auto. It wasn't until I asked him if I should contact the owner of the dealership (John Orsini) that he backed down, asked me if I was "threatening him" and said that I could come get my car, had to pay cash and "promise to never come back to the dealership ever again." After I got my vehicle back (thankfully, without any cosmetic damage), I drove it home, where it overheated again, thanks to a blown head gasket. Suspicious much? So not only did Acura by Executive try and screw me on their negligence, but they misdiagonsed and very likely caused a major issue that resulted in more than $3,000 in repairs. Two other Acura dealers who I consulted about the blown head gasket informed me they had never seen one on a TSX... and when I say this car has been maintained meticuliously since new (I am the original owner), I mean it. But I have no way or proving that Acura by Executive caused the issue and of course, they denied it. Acura is supposedly a luxury brand, but Acura by Executive is atrocious to allow their service manager to berate a customer and Darren Quartuccio a criminal. The place should be shut down. And to boot, the interior of the dealership looks the inside of a jail cell. Some luxury... AVOID. read more

I drive from Stratford to have my car service at Acura in North Haven. Quicker service, and they stand by their service.

Best service department! Thorough, honest, knowledgable, aim-to-please service people. Great customer service!

When taking delivery of my vehicle, I immediately noticed the dealership scratched the front of the steering wheel and rear steering column. The sales manager assured me that he would order replacement parts so these will be replaced and the vehicle would be back to brand new condition, since this was a brand new car purchase. Unfortunately, service only repaired these items and only replaced the steering column cover. The scratches are still present on the front and the dealership's General Manager told me that I am stuck with the vehicle the way it is because he finds it acceptable and that there is nothing further that they can do about it. I've also had electrical problems with the vehicle and the dealership and Acura have not been able to fix the problem because Acura does not have a fix yet for when safety system warning lights come on either after electrical components are replaced or when there is cold weather. I cannot recommend this dealership to anyone because of how they have treated me. They do not know the meaning of good customer service and how to hold themselves accountable for false promises made when selling a brand new vehicle. read more

It's been about 3 years since I bought my 2008 Acura TL Type S from these guys. I waited a long time to find one with low mileage and a good deal. I was happy when there was a chip on the weather strip they replaced it for free and there was a key missing (costs 200 for new key and reprogram) they did it for free. I get my oil changed regularly and I don't pay a dime they do the service and clean my car after. They have no problem that my car is slightly modified now. They've always been willing to help me out before and after I bought the car and the fact that I don't have to make an appointment and I can just go there and be in and out in about 30 minutes is fantastic. Would recommend these guys for new or used acuras. Their parts department is helpful as well! read more

I'll write the short version of the story. Approximately July 2016 I discovered that this dealership doesn't fully check your car during the multi-point inspection. I got a routine oil change and they recommended that I should get an engine filter and a cabin air filter. I was perplexed because I changed both items less than a month prior to this diagnosis. The only reason I changed those specific items myself is because Acura wrote it on the previous routine oil change. I wrote, called, and emailed Acura about this issue and the general manager never called. I contacted Acura corporate client relations and even they had trouble getting in contact with this brand. After a month of all this mess the dealer finally got back to me and apologized and offered me a free oil change. Be aware this is the specific quote from this place in the email ACURA MANGER: "I do stand by my technicians and although no one is perfect and mistakes do happen I do feel that this situation could have been avoided. Our MPI process isn't written anywhere for me to send you. What we do is every time we write a customer up is we ask " would you like to do a multi-point inspection" and then when the car goes into the shop at that point the car is evaluated and history on the vehicle should be checked. The recommendations derive from what the technician finds and see's in the history as well. In your case I feel the filter was over looked and never pulled for inspection which at that point I have to say they went merely on what the history report stated. " Yeah so pretty much they take the easy way and don't perform a real inspection. Its all based on what the history states. In other words, lets pretend, the customer will never know. They got caught by someone that's been going there for around 7 years. Way to kill customer loyalty Acura! read more

I loved the service and they took care of my care while I Sat in the lounge with a cup of tea and sportcenter. I was happy

When you buy the car, the salesperson will tell you that you'll get free oil change at ABE for as long you own the car. For 10 years, this was the case. As is the case with pretty much every car repair facility, they will come up with at least one thing that they encourage you to do. This ranges from rotation (even though tires were bought at Costco with lifetime rotation) to cabin or filter, wipers, belts, etc. I have from time to time done additional service with my oil change, but have enough sense to know that replacing a filter shouldn't cost $30. I was told at my last visit that the oil change will cost $50 + tax because I had not done my scheduled services at ABE. When I asked why after 10 years, I was being asked to pay for a "free" oil change, the service Mgr said that I never had such a deal. Apparently when I bought the car and was told that I was getting free oil change for as long as I own the car. , I was imagining things. To make a long story longer, there is no such thing as a "free" oil change at ABE. I hope they are more honest with their customers these days and don't use the "free" oil change as part of their sales pitch. If you hear that when they are selling you a car, ask for the second part of the statement ("The Catch"). I was thinking about leasing a car at ABE. As their ad suggests, I will make the Executive decision and take my business elsewhere. read more

We couldn't have had a better experience working with Joann at Acura. The fact that the price listed on the car is the lowest made it much less stressful to shop. Joann was very pleasant and listened to our requests. She knows her cars and helped us get the perfect one for us. She makes herself available for questions or concerns, she treats ber customers extremely well. 1 We were recommended by a friend and we will definitely refer friends and family to her. read more

Before purchasing a used car here, please do your due diligence and get the car inspected by a third party! The used car we purchased a few years ago has had an issue with the right rear tire wearing on the inside only. Recently ran a carfax on it (it was clean when we bought it and they verbally touted no accidents) and turns out it was involved in a car accident with airbags deployed shortly less than 1 year before the previous owner continuously was getting alignments/single new tire replaced (looks like the same issue we've been having since we purchased). Too late for us to do anything about now, but a news story had aired with someone else having the same issue (car sold as no-accident, was actually in a wreck) from this dealership. read more

I have recently purchased a 2016 Acura RDX from Acura by Executive. It was truly a smooth interaction between myself and the salesperson, Michael Heath. Michael Heath was extremely professional and both patient with me. I will definitely recommend Acura by Executive to both family and friends in the future. read more

Great service, always treat you with respect. I bought my car there and have been using their service for over 6 years. I would highly recommend the service department, Kim in particular. read more

Purchased a vehicle here and added the extended warranty. A month later we traded the vehicle in and cancelled the warranty. The finance gentleman "Steve" gave us such a hard time to cancel it. 1 1/2 month later still no refund so I called and no record of it being cancelled. Extremely poor customer service after a purchase has been made! Will continue to pursue the refund owed to us read more

Brought my car here for service. Talked to a guy named Nick and they gave my car back to me and said nothing was wrong with it. Problem got much worse and I had car towed to Acura of Milford to be fixed properly. Poor service for a very loyal Acura customer. read more

Very professional and great service. My 7 year old MDX drives like it's brand new.

DO NOT TRUST THESE GUYS UNDER ANY CIRCUMSTANCES. I took my car here to have it serviced because I was hearing grinding noises while braking. I was pretty sure there was some sort of problem and asked them to please fix whatever needed to be done. After running their check up they told me that everything was perfectly fine; the only reason I was hearing noise while braking was because the rotor was a little rusty, but it was ok. They didn't do any work despite me asking them to at least change the brake pads anyway just to be safe. A few weeks later my brakes went out while driving and I almost took out a family crossing the street. I took my car to another shop. My entire brake pad had come off and had been running metal on metal, along with many other problems. They told me that there was no way that the dealership could have possibly looked at this only weeks before and thought that there wasn't a problem. On top of me now having more problems to fix, a family with 2 small children almost lost their lives. I don't know what their reasoning was for not wanting to do the work, but I do know that you don't mess around with things like this. It definitely wasn't an accident. Pieces of slime. read more

After visiting multiple car dealerships searching for the best vehicle for my daughter, we ended up at Acura by Executive No Haven. In the past we haven't always had the opportunity of fantastic customer care and quality in the car buying process. This time however it was different. This was the most appealing experience ever!! From the moment we walked onto the lot and were politely greeted by our sales person William C. Until that last signature on the dotted line to close the deal, it was fantastic. We were really pleased with the honesty of the dealership and the knowledgable sales department . William is awesome!! All sales people should take leads from this person. They will end up successful. Did I mention he came in on his day off to see us through till the end! If this dealership lives up to who we believe they are for the life of ownership of this vehicle, I will have no reason to buy anywhere else. Thank you William and Thanks to all that helped at Acura by Executive No Haven. read more

These guys are good. I have used this dealership for many years. Acuras are luxury cars and demand a luxury price, even for maintenance. These cars don't break often. I don't like paying a lot of money either, but that's life; don't complain if repairs are expensive because the alternative is having a lot more repairs. All dealerships will suggest additional work, some of which is preventative maintenance which, depending who you are, is a waste of money or an absolute necessity. If you don't want it, just politely decline. But you'll get what you pay for with this place. I have also seen these guys do some additional work for me at no charge , so it goes both ways. read more

i drove in yesterday as my warning light came on when I got into my vehicle after work --I own a CHEVY Equinox and since there are no chevy dealerships in the immediate area other than Wallingford or Hamden, I didn't want to chance driving any further when it stated my tire pressure was under 24 PSI. I walked into the service area and was met by a wonderful gentleman by the name of Jesse who immediately offered to have me sit in the waiting area while he attended to my truck. He came back within 5 min after putting air into my tires at NO CHARGE. I offered to pay and he refused. I probably could have driven to town fair tire in North Haven and they probably could have done this, but they have charged me previously for air. I thought this gesture was so sincere that I have to write this review. I am not an Acura owner ,but was treated with respect and courtesy and will recommend this dealer to anyone who asks me. THANK YOU JESSE--you have the customer service skills I admire and you went over and above yesterday for a damsel in distress. read more