Very expensive! The facility is top notch new…read moreClean, and staff friendly The techs are also friendly The vets seem to be okay Just be prepared to drop 1000s of dollars

I had previously had average experiences here but after my last visit I will not be returning. I…read moretook my dog in and told them he was Lyme positive. He was actively unable to move his limbs, had loss of appetite, swollen limbs, and was in pain. They did not text him further to see if his number for Lyme went up. Instead I was offered X-rays and a general blood panel. The day he left I asked for antibiotics that I did not get. He had an infected hot spot after they shaved it and I had to call back again two days later requesting antibiotics. It took twelve hours of calling to get a response from a vet for the antibiotics I asked for in the first place. I paid over $900 to get no answers on what was wrong with my pet. In one visit with another vet I paid a fraction of the cost to get an actual diagnosis

We took our previous two shepherds to this vet, but I will not recommend them. I lost them both to…read morecancer, and both saw the vet a month before passing we had no warning and were told both exams were good. After a few months, I got a new German shepherd Ruge. he is only 7 months old, and the is is He barked during the visit. the vet refused to touch him and made me ear swap the pup myself. He ended up having an ear infection. They gave meds but told me that the pup will not be welcome back unless we go to the vets friend at the behavioral clinic and my 7 month old puppy would need to be medicated. This vet is scared of shepherds.

I was reminded this week why I stopped going here many years ago.... but I needed to get my cat in…read moreand they had earlier availability than the clinic we usually take our dog to. The staff is friendly and caring, but in more than one of my experiences here has made issues appear more dire than they are. I ended up spending $700 dollars on tests that were presented as needed, when just one $50 test was all that was necessary to reveal the most likely culprit before moving on to the further testing. I understand them wanting to do what is deemed best for a pet but not everyone's in a position to afford large bills. My cat would have been just fine if they waited to see what initial essential testing revealed before doing additional tests.

While no one wants to take their pet to the emergency vet, sometimes you have no choice…read more Unfortunately, that is what happened to us this past Thursday. Our dog suddenly went limp, labored breathing and white gums. We tried to take her to West Park, and they turned us away because they were at capacity. We didn't realize that MedVet was 5 min further away, but we were directed there. We called while we were on our way, and they were waiting for us when we arrived. She was rushed back, where they did an initial exam and got her stable. It was very helpful to have the monitors up to show where our pet was in the line of order to be seen. While we're waiting, a few more critical patients came in, and the staff was so on top of it. It turns out our girl suffered anaphylactic shock from something, perhaps a bug bite. She ended up staying two nights, and we visited her each day for about an hour. The staff was so incredible, I don't think I could ever work in an environment. As expected, it was pricier, but the staff went above and beyond for us. We never worried about Luna while she was in their care. On the second day, the doctor called me and spent 20 min walking through her chart, results and next steps with me. I really appreciated it. Hopefully we will never need to go back, but if we do, we know where to go.

The waiting room is spacious and clean. They have charging stations, snack machines, and drinks…read more There are also coloring pages for kids and a separate waiting area for cats. The parking lot has ample space, and its handicap--accessible. The restrooms are also clean. The nature of emergency medicine is unpredictable so yes our wait time was long and it was more expensive than a routine vet visit, but that's just the way it is. The entire staff was very pleasant and Special callout to Dr. Gabrielle DeVere who took plenty of time with me and answered my questions. Also shout out to Lori (Laurie?) who answered the phone and treated me with respect and kindness. I also heard her interact with other clients on the phone and she was remarkably professional, empathetic and helpful.

I was looking for a new vet for my American Domestic Gremlin and went with RRAH because they were a…read morewell regarded fear-free practice. They were able to take a new patient fairly quickly, and while Kora recognized the "vet office smell" she was pretty chill during the appointment. They don't take the animal out of the room or out of your sight at all, the vet took his time getting to know her, and he talked to me quite a while. They're pretty easy about prescriptions, and everyone was super friendly. I will say, it can be hard to actually get someone on the phone - they don't seem to have enough staff in reception to answer the phones, and the call back time has been ~3 days each time I've tried. As long as you don't need something urgently, it's not too bad.

We've been clients of RRAH for almost 10 years now, starting with Dr. Schlesinger who was always so…read morecalm and caring. We ended up shifting to Dr. Madden due to the addition of a pet who prefers women and have seen Dr. Garcia for urgent visits. Everyone there treats our pups like family, but especially Dr. Madden who is so incredibly patient with their nerves and antics (and my seemingly endless questions and details). Over the years they've adapted to a more casual, playful and food/reward based appointment style and it's made all of the difference in my anxious dogs' experiences. I feel confident that my boys are in safe hands that treat them as they would their own pets. It's such a relief to have providers you trust for your health, but it's even more impactful to have that confidence and care for those you love most.

They got us in very quickly, very empathetic (which means more than anything these days). Didn't…read morerush us saying goodbye to our Roxy, they are fantastic. I couldn't bring myself to bring her blanket with me at the time and when I went to pick up her ashes they had kept her blanket to give back and that was just worth everything. Priced well also. Thank you VCA

Good Vets, Miserable Front Desk Staff…read more I've waited three years to write this review because the actual veterinarians here are great, and I wanted to give the practice a fair shot. But after today, I'm done. The front desk staff, specifically Laura, is a nightmare, and dealing with her is the worst part of coming here. Laura has been rude, curt, and combative since my very first phone call three years ago. The only time she was ever nice to me was for about five seconds when she thought my last name connected me to a wealthy local family. The second I told her we weren't related, she went right back to treating me like an inconvenience. I literally tense up every time I have to pick up medication refills because I dread the possibility of dealing with her. This week, she completely crossed the line. My cat has an ear infection, and after days of getting hung up on by their 8:00 AM "lottery" system for urgent appointments, I had to take her to the emergency vet. When I called this clinic back to ask if a vet could adjust her meds, Laura flat-out refused to help. She forcefully said "a vet will not talk to you" then flat out lied and claimed it's "illegal" for any doctor in the building to help me unless they had physically seen my cat before. Then she decided to play doctor herself. She insisted that ear drops were the only option for my cat, which is completely untrue. When I told her I didn't want to force my senior cat--who has kidney disease--to sit in a stressful emergency room for 8+ hours just for a medication tweak, her brilliant solution was to suggest I start giving her subcutaneous fluids at home just so she could endure sitting in a carrier all day. We haven't even crossed the bridge of doing home fluids yet, but she's handing out unhinged instructions on it like it's nothing. It is completely over the top for a receptionist to deny access to a doctor, make up fake laws, and hand out medical advice for a sick, senior animal. Laura is a massive liability. I don't recommend this place at this point. The medical care is good from the actual veterinarians but you have to get past a combative, rude gatekeeper first.

Dr Mach is incredible. She's kind, honest about hard stuff but optimistic and positive. She spends…read morea lot of time with you to make sure you comprehend the situation in its entirety. I recommend this vet.

I'm writing this with a very heavy heart. Three weeks ago, I brought my cat to River Square Animal…read moreHospital because he was wheezing. I was worried it might be asthma or a respiratory issue. The vet said she didn't feel anything concerning, likely an upper respiratory infection that he'd fight off himself. I asked if we should do an X-ray or more testing, but she said it wasn't necessary and instead had me purchase lysine treats. My cat hated them, but I tried my best. Yesterday, he died suddenly in my arms. The emergency vet confirmed he hadn't choked, but couldn't say what caused it. I have spent a lot of time taking him to appointments here over the past year, and each time I was sent home without much clarity. I'm heartbroken and just wish more care had been taken when I asked for it.

My two dogs have been patients at Metropet for over 5 years, and the service and care has fallen…read moreoff a cliff for the past 2 years. It honestly feels like a comedy of errors. I take my dog for an arthritis injection and they are out of stock of the medication, even though my appointment has been on the books for a month. No one bothered to call me ahead of time. I took off work for this appointment! My other dog is on a prescription pill and they refused to refill the prescription even though he had an annual checkup a month prior. So I had to bring him in for bloodwork and of course they couldn't draw blood because he's a tiny nervous dog. Another failed appointment that I missed work for. If you are looking for a reliable vet, do not choose Metropet in Berea.

Took care of all of my pets; made them feel safe and took care of their anxiety. Price is normal to…read morea little high, but you get what you pay for!

Prices are good to average for my pup size/breed. They always do a good job with him. He looks and…read moresmells great.

The BEST groomer! My dog is always taken care of and loves to go. They are easy to schedule with…read moreand so kind!