Kona loves Pet Palace! The staff are amazing and always look out for her. They love her like she is…read moreone of their own. Kona is now 8 and she has been attending since she was 6 months old! Highly recommend!

As a dog owner who has had a prior emergency while being away from my pup, I'm extremely picky with…read morecare for our German Shepherd. He has only been boarded in Jax at our favorite place, for that very reason. We were planning a trip to OH-IO and needed to bring our pup with us. After asking many pet friendly/owner friends, ALL of them recommended Pet Palace! From my first email to the date we picked up our baby, the customer service was amazing!! Each person was so helpful and efficient with my husband and I! Once we dropped our guy off, the check in was smooth and the staff was kind and helpful when answering our "check up" phone calls! Our check out process was very smooth and the exit bath was wonderful!!! Our pup smells like heaven!! He was so happy when we picked him up and he did not have any sickness so we are very thankful to PP!

I live in California and recently attended a wedding in Cleveland. I wanted to bring our dog but…read moreneeded to board him for a few days. It was the first time I have ever boarded him and was definitely nervous. I researched so many dog boarding places and didn't feel that any of them were right. I finally found Paws Play and I'm so glad that I did. From the first call I made to them, I was given incredible customer service. All of the staff were very helpful and friendly and their communication was above and beyond. My flight was landing outside of their drop off times, but they allowed me to drop my dog off during their nighttime walking hours, which I really appreciated. The facility was also really great -- Zeppelin is a medium size dog and I was really happy with the amount of space/room he was in. I highly recommend using them for your boarding need!

I am so impressed with the grooming services! Jaimie did an amazing job with our little Lhasa Apso,…read moreCharlie. He hasn't been great with handling in the past but Jaimie must be a dog whisperer. This has to be our favorite haircut he has had to date! Jaimie was a referral from another client and we will continue to send our friends her way. The facility was great and we look forward to daycare options in the future. Parking is no issue at all! Thank you!

Our two dogs just spent ten days at Little River Pet Resort and came back well-exercized and we're…read moreeach given a bath before we picked them up. Plenty of places for them to run and the staff was helpful and friendly.

They take extremely good care of the puppies and spend quality time with them. They also take time…read moreto listen to specific requests and do their very best to oblige for the most comfortable stay for your pet!

Wonderful place for my 2 dogs! They love going to play! Well taken care of when being boarded as…read morewell!

Great socialization for dogs of all sizes! Large open spaces for dogs to run and play. All the…read moreworkers there genuinely love dogs.

BEWARE! We picked our dogs up yesterday and spent a pretty penny boarding them, only to pick them…read moreup with 1 chewed up leash and a dog bed. Our dogs don't do this at home. I called today to complain since this is the SECOND time we've picked them up with a ruined leash, and I got yelled at. Yes I fought back, but I did not get anything from them other than "its my fault" this happened under their flippin watch. A proper customer service mentality does not exist with that place. We will NEVER step foot in that place again, and I will be blasting them with bad reviews everywhere I can, between Google and word of mouth.

My wife and I have used Alador Pet Resort 3 times before. Each time we have had stellar service…read morefrom the entire staff for our yorkie named Odie. So obviously, when we were planning to travel abroad for the week last week we made sure we made a reservation for Odie. I happen to notice a couple of discouraging reviews from other folks and I was concerned. Did something happen with staff, service? However, when Odie arrived he was greeted in rockstar fashion. Everyone had been looking forward to seeing him. The staff was more than happy to keep us informed as to how he was doing during the week. When we picked him up, he was groomed, with nails done. They even gave them a tie to wear around the place. We have already scheduled his next vacation at Alador. Anyone reading this review should be doing the same thing with their pet. Thanks to the entire crew is really not enough. You guys are awesome!

We've been bringing our Labrador "Cole" to Lucky Dog Club a few times each month since he was a…read morepup. We love the ability to watch him on live stream video and he loves going. As soon as we make the turn that (he knows) leads to LDC, he starts to whine and shake with delight. Once we park, I need only open the car door, no leash required! He launches himself at the front sore and repeatedly splays himself on it until I let him in, continuing to whine with anticipation. When we reclaim him at the end of the day, he's totally spent, docile and compliant. The staff is great and it shows. This is one awesome doggy day care and kennel, they segment the dogs by size and temperament. Everything runs smoothly. I heartily recommend Chagrin Valley Lucky Dog Club.

Based on today's customer service. 1. They answered the…read morephone. 2. Provided info I needed. 3. Advised forms needed were available online and what extra info specific to shot record needed. 4. I was able to fill out and submit all the forms online. 5. They were able to confirm paperwork received meets all the requirements. 6. Boarding confirmed. This process couldn't have been any easier at least as a first time experience with this company. I'll update after complete with boarding process. So far so good.

This is the second year my dog has come home with fleas . Last year he wasn't in any preventatives…read moreand it took me months to get rid of them. This time he stayed a weekend and came back itching and sure enough FLEAS. He has been on preventatives all year so it's not an infestation but it is not fun either way. I called to tell them and they said "we haven't had any complaints" but there is a review on here talking about their dog coming home with fleas also . I will not be coming back

My Dalmatian loves going here when I go on trips the staff is very friendly and willing to…read moreaccommodate requests such as using food and toys and blankets I bring for my dog. They also will bathe your dog upon request the facility is very clean and I don't worry leaving my dog.

I brought my puppy here for a grooming a couple weeks ago. I came to pick him up, and I was…read moreappalled by the service. Not only was the worker extremely passive aggressive, but she shamed my puppy for going to the bathroom and being hard to brush. My puppy was so scared when we left. I would NEVER let another puppy I care about go here.

We used their grooming facility for our Basset and Golden Retriever. Neither had been to a groomer…read morebefore. Sarah did such a great job! Both dogs seemed like they came out happy. It was a pleasant experience for all of us. The shop is beautiful and very clean. I highly recommend them!