I have been coming to this vet office for approximately 8-10 years. First under Doctor Telles and…read morenow Dr. Post. I initially found them when Banfield suggested a procedure for my Westie that didn't sound right to me and the vet refused to provide appropriate details or even answer my questions. So I sought a second opinion. Dr. Telles actually did x-rays and her diagnosis was that the procedure recommended by Banfield was not necessary and she saved me approximately $800. Thus started our relationship. Years later, now with an additional dog, I had a terrible diagnosis of my Westie (16 yrs at the time) of kidney failure. Dr. Post was thorough, patient and while I was trying to come to terms with the news and possible euthanasia, Dr. Post pleaded with me to let him try flushing the kidneys first. Not only did that work, he put him on a prescription diet and I got to spend another year with my Mac before his kidneys ultimately failed him. Six months prior to that, I lost my 11.5 yr old to cancer. Dr. Post wasn't there, however, the vet standing in for him was just as empathetic. Both times I received sympathy cards from the vet and staff. I love how this staff loved my dogs for so many years. Both Doctors always provided me multiple options for whatever treatments they recommended. Let me just say that I NEVER felt like this business was trying to upsell me on anything! That has not been my experience.

Thank you so much for taking such wonderful care of Peppers. I knew she was in great hands the…read moremoment Dr. Post walked into the exam room and got down on the floor to pet her, helping her feel safe and welcome before even beginning the exam. I visited three different veterinary clinics in Wildomar and Murrieta because it was important to me to meet the veterinarians and ensure my baby would be truly cared for. Dr. Post is amazing and clearly a true animal lover, which makes all the difference. You can barely see Peppers' spay scar, so he is clearly a talented surgeon as well. Thank you again for everything!

The entire staff including Doctor Deol have been wonderful. They treated Rose her entire 14 years…read more They were so compassionate when we had to finally make the hard decision due to kidney failure. This was the 3rd time I have had to say good to a beloved pet, and this was the most compassionately done of all. Thank you to all of the staff and Dr. Deol!

I am extremely disappointed with my recent experience at this veterinary clinic…read more I brought my elderly dog in for his scheduled vaccines, including an oral vaccine that needed to be administered into his mouth. The injection was completed without issue because I assisted in muzzling my dog. However, when it came time for the oral vaccine, the staff unexpectedly instructed me to administer it myself. I explained that my dog is elderly, does not tolerate medications well, and would likely bite me or a family member if we attempted to force medication into his mouth. My understanding is that part of the reason pet owners bring their animals to a veterinary clinic and pay for professional services is to receive assistance with procedures that cannot be safely performed at home. What made this experience particularly upsetting was the response from the female senior veterinary technician. Instead of discussing the situation professionally and calmly, she raised her voice and repeatedly emphasized that she would not allow her staff to be bitten because my dog was "aggressive." While I fully understand the importance of staff safety, there was no reason for the conversation to become confrontational or disrespectful. In contrast, the younger veterinary technicians were kind, patient, and professional throughout the visit. One staff member in particular, Kymberly, went above and beyond to help. Thanks to her calm guidance and willingness to assist, we were eventually able to administer the vaccine. Kymberly has helped my elderly dog on multiple occasions over the years, and her compassion and professionalism are the reason I would give this clinic any positive rating at all. What is most frustrating is that we have been clients of this clinic for years, and this same vaccine has been successfully administered by clinic staff many times in the past. The inconsistency in care and the dismissive attitude we encountered during this visit were shocking. Kymberly deserves 5 stars for her excellent service, patience, and compassion. Unfortunately, my interaction with the other veterinary technician (senior female veterinary technician) was so negative that it has made me seriously question whether I want to continue bringing my pets to this clinic. I hope management takes this feedback seriously. Pet owners deserve to be treated with respect, and veterinary staff should communicate with empathy and professionalism, especially when working with elderly pets and concerned owners.

This place was amazing and our expectations were exceeded! Our girl Lulu had to get an exploratory…read morespay due to having an ovarian remnant left over from her previous spay, before we adopted her. We were so concerned about this but Lulu was in great hands at Not Just For Paws. Dr. Caudle was able to find the remnant and remove it! They even showed us what they removed when we got there, which put our minds at ease knowing the issue had truly been taken care of. The ladies that helped us at the front desk had such good customer service and the technicians had amazing bed side manner! We will definitely be telling people about this place. Thank you Not Just for Paws for taking should good care of our Lulu!

My family brought our 6-year-old pit bull to this clinic for a routine neuter. When we picked him…read moreup, he was extremely sedated still and unable to walk on his own. After bringing him home, his condition worsened, his tongue turned blue, and unfortunately he passed away. I understand that anesthesia and surgery can carry risks, but this was devastating and unexpected. He was a healthy dog. I strongly recommend that pet owners choosing a shelter for spay or neuter procedures consider having blood work done before surgery to check for any underlying conditions that may not be obvious beforehand. I'm sharing this so other pet owners feel comfortable asking detailed questions about post-operative recovery, discharge criteria, monitoring, and what signs should prompt emergency care after surgery.

These guys were absolutely awesome from Lindsey at the front desk to Mariano in the back ( assisted…read morewith her during surgery) and the wonderful girl that helps you check in and get you in the room and help with the blood draw. Didn't get her name. They are all awesome. Dr Quing was very friendly and helpful. He was not in a hurry while in the room. He got down to my dog's level and approached her ( she was shaking nervous) She absolutely loved him. She was there because she was drooling nonstop. He did teeth x-rays and found that she had six teeth that needed to be removed. He was able to do the surgery that day for me so we could start the recovery process. They checked in with us along the way. Great communication skills from everybody there and you can tell they are very caring and love what they do. I was a nervous wreck and they kept me informed and calm. They did not try to gouge me for money either. I really appreciate all of them there. Thank you !

This office is completely incompetent and overcharges for everything. They will try and push things…read moreyou don't need. Before the office manager writes some response I've had 4 animals seen at this office so this isn't the only issue I've had. This is the one I feel compelled to share with the public. My little frenchie has one weird curved toe nail. He wouldn't let anyone touch it because it formed a little blister on the pad next to that toe. (gone now but had it for a while) Petco said he was a drama queen. So i reluctantly paid for an annual check up just to get his nails trimmed by his vet under sedation. I spoke to the vet about the specific toe and she agreed it was probably why he didn't want ppl touching it. Somehow even after explaining myself and paying for sedation his curved toe nail was NOT trimmed. While all the others were. His curved toe is now overgrown nearly into the pad of his paw. Now he's more sensitive to it then he was before. I need to mention they did give him a sedative but no one waited for the sedation to take effect before trimming his nails. So he was screaming in the back. He was wide awake when they brought him out (clearly didn't wait for sedation) . I reluctantly paid left without checking. I wasn't aware I needed to check all of his toes and about 10 minutes down the road he started getting groggy. When I was ready to schedule his next nail trim this month at a doggy groomer with the prescription I left with (to avoid going back for constant nail trimming) I fought him to look at the nail and that's when I discovered what they missed. Instead of trying to fix the nails problem and offer any kind of solutions I was given a bunch of excuses (as if I've never trimmed his nails the past 3 years or like I've never had other dogs and years of nail trimmings) insert my eye roll to the "well we work in vets offices" "nails grow differently lengths" excuse excuse excuse also heard that vets not here oh that techs not here either. It was always a NEW vet. Insert another eye roll. Zero consistency in the office and zero confidence in basic skills. For those reading this feel free to google how common it is for groomers to miss a curved nail and then you can tell me if some blanketed statements like nails grow different lengths is just a cop out for not wanting to absorb the cost to fix their mistake! They care more about their Bottom line than they do Animal care or they could've easily said. "We understand the service you paid us for wasn't completely correctly and here is how we plan to correct that for you as our loyal customer:" Because in reality that's all I was asking for was them to admit fault (drs never do!) and to offer to cover his sedation to fix the toe. That's all it would've taken to save them from a 1star review A little customer service when you've wronged a customer and charged them full price is the right thing to do. If I had gone to a free clinic I guess I wouldn't have anything to complain about since they help people. You only help yourselves. The motto at SoCal pet hospital is : Bottom line OVER Animals Thank you for making his fear WORSE NOT better. Thank you for being so in able to say "We were wrong" "sorry we missed that" "that's a common mistake" Your inability to accept accountability has earned you one star. I'd give less if I could

I got a kitten at Animal Friends of the Valley a few days ago. I must say... WOW! Is that place…read moreclean. The employees and volunteers are all just incredible. I asked if I could see the kittens. I'd been there a few weeks prior but left kittenless. I was just not sure about adding a new kitten into our home. Fast forward to the other day... Inside one of two kitten rooms, you can sit with kittens! (Reminds me of Rocky Kanaka and his "Sitting With Dogs" YouTube's.) So I went inside and lo and behold, a Siamese mix kitten came right up to me! I took that kitty home, OF COURSE I DID! We named the kitten, Thai-Too. I kept Keiki, a Toy Poodle, on leash till they got to know eachother. I think it went well! ‍‍‍‍‍‍‍Note: he was already neutered and chipped at the facility! Wow, I lucked out.

I have to say that I really really like this place. We have a six month old Shih Tzu and she got…read morespayed today and the girls that run. The place are so so nice. Everybody's just very friendly. It's a very very clean place place clinic. The dog adoption site is also very very nice people that run that are extremely nice and again very very clean and have some cute cute dogs, cats and other animals. I'm really really happy with what I experienced at the clinic today with my Shelby Anne and I must say the prices are so good. Just a very, very good place to go if you need anything medical for your pet or looking for a new member of the family. Thank you girls at the front desk. Everybody was very kind and I'm really really happy and I'm sure Shelby and is going to be very happy and just be OK as she recovered as she recovers. I totally recommend you guys. Thank you Friends of The Valley.

I took my little Gia to Nuevo Road Animal Hospital for the first time today, and I couldn't be…read morehappier with our experience! Everyone was so kind, caring, and welcoming. They treated Gia with so much gentleness and made me feel comfortable knowing she was in good hands. It's so important to me to find a veterinarian I can trust with my little baby, and I truly feel like we found a wonderful place. The staff was professional, compassionate, and took the time to answer all of my questions. I'm so grateful for the care Gia received today. We will definitely be coming back! Thank you, Nuevo Road Animal Hospital.

Had my cat's nails clipped and his ears cleaned. He came back with clipped nails and SHOOK HIS HEAD…read morefor a week or so trying to get rid of the crap used to clean his ears. I kept rubbing crystals of something that was used from his ears. He was not happy, not am I. There were no aftercare instructions provided. I wouldn't recommend this vet.

I was visiting over Easter and needed an emergency appointment…read more excellent service, from The first phone call to me paying reasonable Charges

i called them to ask if they were open because I suspected my Pomeranian dislocated her leg and if…read morethey could help. So I rushed down there and after X-rays etc they said yes it was dislocated. But.... They said since it was late they wanted us to go somewhere else?? Because they wanted to go home?? After the almost $1000 they took from me!!! They should have turned me away the moment we walked in!

Brought my cat Yoyo in for a pre-spay exam and, as usual, showed up with 14 thoughts at once and…read morezero chill (). Skye, the nurse, was insanely kind and we instantly bonded over neonatal kitten care like two sleep-deprived goblins who've seen things ('-') My dog Booker, who beat cancer two years ago, happened to be in the car as emotional support for Yoyo (def not at all for me) (´* *`). I mentioned he'd been a little lethargic lately and they got him in for a checkup about 20 minutes later. I immediately booked precautionary bloodwork the same day because my ADHD brain hears "keep an eye on it" and ACTUALLLLLYYY hears it as "schedule everything right now" ; Everyone here is patient, warm, and genuinely caring. No judgment, just people who clearly love animals and somehow handle chaotic pet parents with kindness (´｡* *｡`). Congrats to them on their newest long-term commitment: me and my emotionally complicated menagerie (----) :::

I highly recommend Clinton Keith veterinary Hospital. Our dog was very sick and they were very…read morecompassionate & helpful! They were able to give us an appointment quickly, They communicated well, answered all of our questions and helped our dog overcome her illness. We are very thankful.