I scheduled an appointment today for my other dog and was refused service due to my previous honest…read morereview. Rather than addressing my concerns or attempting to discuss the situation, Dr. Karanveer Mann sent his technician to inform me that "he's not comfortable seeing me." This response is disappointing on multiple levels. First, refusing service to a client for leaving a fair review raises serious questions about how feedback is handled at this practice. Second, the lack of direct communication shows poor customer service and unprofessional conflict resolution. I also believes this demonstrates his character over all. If my previous review contained inaccuracies, I would have welcomed a conversation to address them. I would have even removed the review as part as an agreed resolution. Instead, I was dismissed without any attempt at dialogue. This experience has only reinforced my original concerns about the practice's approach to client relationships. On a personal level - look Dr. Mann, you need to humble yourself and although I might not look like it, I'm sure I earn more money than you as an engineer of 15+ years without the doctorate degree and your attitude that comes along with it. I'm looking forward to establishing a relationship with a new local vet and it's a pity Dr Chahal turned this great business over to you.

My gratitude to Dr.Mann and his wonderful staff, not only saved my companion Leo"s life, but his…read morecompassion and genuine care for our family pets unparalleled, and for that thank you. know that I will always will be grateful , your kindness and care for our family members goes a long way, Thank you again and please continue your journey, we all need more people like you in this world. Leo is wiggling his tail, he knows you are in my thoughts. Sergio Orduna

Thoroughly Impressive. This was my first visit to Animal Hospital and the staff managed my 13 year…read moreold shiba inu with competent expertise. Based on knowing the breed's challenging traits, the vet used effective techniques to handle my shiba and successfully completed the task at hand. The vet spent quite a bit of time in the examination room getting to know my dog, to get my dog acclimated and to stay calm. Great and thorough communication with the staff all around, from the front desk to the intake and examination. Literally, a weight has been lifted off my shoulders regarding a veterinary clinic that knows how to handle a shiba inu and that my dog's needs are met. Thank you so very much Animal Hospital

I rarely leave negative reviews, but after losing my male eastern indigo snake, "Indica", I feel…read moreobligated to share my experience so other exotic pet owners can make an informed decision. I brought Indica to Animal Hospital of Sebastopol because I specifically wanted an experienced reptile veterinarian for a federally threatened species. Before scheduling, I asked how the urgent drop-off process worked and was told I would receive updates during the day regarding the doctor's findings and treatment recommendations. I also asked to make sure the vet felt comfortable treating a rare & valuable species. When I dropped him off, I explained that I work in healthcare as a medical receptionist and cannot answer phone calls while checking in patients. I specifically told the staff I would be available during my lunch break from 12:20-1:20 p.m. and asked that, outside of that window, they leave me a voicemail or send me a text if they needed anything. Instead, I received no communication at all. By around 4:15 p.m., I became worried enough to step away from work while a coworker covered my desk so I could call the hospital. I was placed on hold multiple times, transferred between staff members, and no one could tell me whether my snake had even been seen. My frustration was never that emergency patients came first. I understand triage. My frustration was the complete lack of communication despite being told I would receive updates and despite providing multiple ways to reach me. I was also charged for sexing my snake without anyone telling me beforehand there would be an additional fee. That charge was only removed after I questioned it. When I spoke with Dr. Annabelle, I repeatedly told her that I appreciated her fitting my snake into her schedule and understood emergency patients came first. I was never asking her to stop treating another patient. However, when I expressed concerns about the lack of communication and told her I did not believe this was simply a bad shed, I felt dismissed. The conversation focused on how she sees approximately 15 patients a day, that she couldn't interrupt anesthetized procedures for a stable snake, that this is how urgent drop-off appointments work, and that she texted me "when she could." The problem was that the text wasn't sent until after I had already called the hospital because I was worried and couldn't get answers from anyone. Afterward, I emailed the practice manager. The billing discrepancy was corrected, but I had to follow up separately just to obtain my snake's records. I was then told they felt I should seek another veterinary hospital. As Indica's condition worsened, I emailed Animal Hospital of Sebastopol again asking for medical guidance because Dr. Annabelle was the only veterinarian who had physically examined him. I explained that I had followed the treatment plan exactly and desperately needed to know whether what I was seeing was expected. That email was never answered. I ultimately had to make the heartbreaking decision to euthanize Indica. The day after he was gone, UC Davis called asking my permission to send his records to Animal Hospital of Sebastopol because AHOS had requested them. It was devastating to learn they had time to contact another veterinary hospital regarding my snake's case while never responding to my final plea for help. I later received a second opinion from UC Davis, where I was informed that the original diagnosis from Animal Hospital of Sebastopol was not the correct diagnosis, just as I had predicted. Based on my experience, I would never trust Animal Hospital of Sebastopol with another exotic animal. If you own an exotic pet and your instincts tell you something isn't right, don't be afraid to seek a second opinion. I only wish I had done so sooner.

There are not enough positive things to say about this facility. The people who work here are in…read moreequal measure kind, upbeat and extremely knowledgeable. I met them when I was seeking compassionate palliative care for my chihuahua after receiving a serious cancer diagnosis for her along with difficult choices and a poor prognosis. Instead of palliative care, they provided life-saving care for her. Three years later, she is thriving and continues to be well-loved and cared for by the Wise and Wonderful staff. They are absolutely fantastic.

My husband and I recently moved to Santa Rosa from the city and had to find a new vet for our two…read moredogs. After reviewing all our options we settled on W&W. The vet tech was great and so was the veterinarian. They were kind, gentle, and very accommodating to our two anxious pets.

After over ten years I was suddenly dumped as a client without even the decency to provide a refill…read morefor my dogs heart medicine. Because a front office person has a power trip. It's ok, I should have left after the adenoma removal, and certainly after the brutal blood draw from his jugular vein coupled with the first appearance of ringworm ( not their fault, they say). I believe my elderly, house dog who only goes out to the yard just got a second ringworm infection there, and of course, they deny it. However they can't deny the results of a simple adenoma removal surger, or this swollen julgular vein from a chem panel draw. It got worse, not better, until the vet prescribed antibiotics. Their attitude is 'prove it'. You've been warned.

DO NOT GO HERE!! I repeat, DO NOT GO HERE!…read more I took my Shih Tzu to see Dr. Lea Bove because I specifically asked for her to be checked for both a possible bladder infection and leg problems. During the exam, Dr. Bove repeatedly called my dog a "bad girl" because she wasn't allowing her legs to be manipulated. My dog was diagnosed with hip problems, and we were sent home with pain medication. Just two days later, on July 4th, I woke up to my dog vomiting and urinating blood throughout my home. I rushed her to the Emergency Animal Hospital in Santa Rosa, where she was diagnosed with a severe bladder infection and bladder stones. She is now scheduled for surgery tomorrow. This is a very serious condition, and I'm devastated that the issue I specifically asked to have evaluated was not identified during our visit. I trusted that her symptoms would be thoroughly investigated, and instead her condition worsened to the point of becoming an emergency. I'm sharing my experience so other pet owners can make informed decisions. If your pet seems like something isn't right, trust your instincts and don't hesitate to seek a second opinion.

I'm so happy I found this vet! After going to the bigger vets in town for our previous pets, I…read morereally wanted to find a smaller "hometown vet." And Dr. Pangburn and her team are awesome! She took the time with me and my new kittens and answer any questions I had and provide treatment for their upper respiratory infection. And then she called and texted a week later to check in on them to see if they were improving after being on antibiotics. I was so impressed! They really care about their patients and provide great care.

Just had our dogs nails trimmed. $50 for a small dog. That is more than double than a normal nail…read moretrim. Normally a nail trim ranges from $15 to $20. Not $50. That is 100% gouging the customer. Because of this I will be finding a new vet. They are great in other areas but this was unacceptable. No one in SR charges that.

This place has now become our family's vet. Both my cat and dog have been seen here, and now my…read moresister brings her cat from Larkspur. I trust them and they don't ever make me feel like they're money gouging. There have been some small emergencies and they always make time to respond via text or to get us in last minute. I love them!

I'd been looking around for a small animal vet to take my new kitty that I acquired via C.R.S.,…read more(Cat Redistribution System) on Yelp & that's how I discovered Country Care Animal Clinic. I just loved traveling down the road, flanked by the tall green grass pastures of the mini-ranches. This place just has the feel of a country vet. They took excellent care of my kitty. The front reception has an eclectic animal vibe. The vet was very nice & the vet tech did a very thorough job & answered all of my questions.

Always our entire family's and many of our friends go to place for emergency veterinary care! Great…read moresurgeons and RVTs too! We love Tru Vet! They never do or recommend what your cat or dog does not need. The ortho surgeon did a phenomenal job on my friends dogs ligament surgery! Grateful for Tru Vets veterinary team! Thank you Tru Vet!

Amazing service, awesome staff, so knowledgeable and helpful and perfect! Such a great provider to…read morehave in the area in the event of an emergency. Quick, efficient, great, so helpful and I am so grateful for the staff

Tired of going to the corporate and sterile vet offices that provide expensive and substandard…read morecare? Look no further for a new vet, because I have found the one for you! I have trusted Dr. Crippen with the care of my cats for over 8 years now. Reasons why Dr. Crippen is great- 1. Thorough exam. I've never been to a vet that has provided an exam and assessment as thorough as Dr. Crippen. She listens to their heart, lungs, checks their throat, clips their nails, checks and cleans their ears, checks their teeth, draws their labs, and takes their urine! She does it all on her own, takes her time, asks you questions. I feel like she's really paying attention to the physical status of my cat. As a nurse I have an understanding of the importance of a very thorough exam, so this is noticed. 2. She is honest and straightforward. She won't add fluff or beat around the bush. She is there to be your pet's doctor first and foremost. 3. She is also friendly and fun to talk to! Dr. Crippen is an interesting person with a great memory. She won't forget details about your life and will take the time to chat with you during your visit! 4. Fair and affordable prices. 5. Available appointments. 6. Friendly office staff. 7. She WILL tell you your pet is fat, yes, many of us are over feeding our house pets and we need to hear it for the sake of their health. This should be appreciated. 8. She is caring and you can just "tell" she loves animals. She is always educating me on the latest treatments for various elder cat ailments, so that's how you know she keeps up to date. I will be devastated if she ever leaves practice, I don't think I could trust another vet like I trust her.

Excellent animal care, with detailed explanations and information in lay terms for owners and…read morecaregivers. We've taken our dogs here for many years and have always received kind, capable, and very thoughtful care from Dr. Crippen and her staff. She is a stickler for weight, to be sure. Managing a pets weight is one of the easiest things that all of us can do, to lengthen a friends life - that and dental care. The two are also the easiest for us to overlook. All in all this is a fine place to take your animals. She's been our beloved pets doctor for about 15 years. Straight talk, valuable opinions and good advice; I value that.