I rarely leave negative reviews, but after losing my male eastern indigo snake, "Indica", I feel…read moreobligated to share my experience so other exotic pet owners can make an informed decision. I brought Indica to Animal Hospital of Sebastopol because I specifically wanted an experienced reptile veterinarian for a federally threatened species. Before scheduling, I asked how the urgent drop-off process worked and was told I would receive updates during the day regarding the doctor's findings and treatment recommendations. I also asked to make sure the vet felt comfortable treating a rare & valuable species. When I dropped him off, I explained that I work in healthcare as a medical receptionist and cannot answer phone calls while checking in patients. I specifically told the staff I would be available during my lunch break from 12:20-1:20 p.m. and asked that, outside of that window, they leave me a voicemail or send me a text if they needed anything. Instead, I received no communication at all. By around 4:15 p.m., I became worried enough to step away from work while a coworker covered my desk so I could call the hospital. I was placed on hold multiple times, transferred between staff members, and no one could tell me whether my snake had even been seen. My frustration was never that emergency patients came first. I understand triage. My frustration was the complete lack of communication despite being told I would receive updates and despite providing multiple ways to reach me. I was also charged for sexing my snake without anyone telling me beforehand there would be an additional fee. That charge was only removed after I questioned it. When I spoke with Dr. Annabelle, I repeatedly told her that I appreciated her fitting my snake into her schedule and understood emergency patients came first. I was never asking her to stop treating another patient. However, when I expressed concerns about the lack of communication and told her I did not believe this was simply a bad shed, I felt dismissed. The conversation focused on how she sees approximately 15 patients a day, that she couldn't interrupt anesthetized procedures for a stable snake, that this is how urgent drop-off appointments work, and that she texted me "when she could." The problem was that the text wasn't sent until after I had already called the hospital because I was worried and couldn't get answers from anyone. Afterward, I emailed the practice manager. The billing discrepancy was corrected, but I had to follow up separately just to obtain my snake's records. I was then told they felt I should seek another veterinary hospital. As Indica's condition worsened, I emailed Animal Hospital of Sebastopol again asking for medical guidance because Dr. Annabelle was the only veterinarian who had physically examined him. I explained that I had followed the treatment plan exactly and desperately needed to know whether what I was seeing was expected. That email was never answered. I ultimately had to make the heartbreaking decision to euthanize Indica. The day after he was gone, UC Davis called asking my permission to send his records to Animal Hospital of Sebastopol because AHOS had requested them. It was devastating to learn they had time to contact another veterinary hospital regarding my snake's case while never responding to my final plea for help. I later received a second opinion from UC Davis, where I was informed that the original diagnosis from Animal Hospital of Sebastopol was not the correct diagnosis, just as I had predicted. Based on my experience, I would never trust Animal Hospital of Sebastopol with another exotic animal. If you own an exotic pet and your instincts tell you something isn't right, don't be afraid to seek a second opinion. I only wish I had done so sooner.

Thoroughly Impressive. This was my first visit to Animal Hospital and the staff managed my 13 year…read moreold shiba inu with competent expertise. Based on knowing the breed's challenging traits, the vet used effective techniques to handle my shiba and successfully completed the task at hand. The vet spent quite a bit of time in the examination room getting to know my dog, to get my dog acclimated and to stay calm. Great and thorough communication with the staff all around, from the front desk to the intake and examination. Literally, a weight has been lifted off my shoulders regarding a veterinary clinic that knows how to handle a shiba inu and that my dog's needs are met. Thank you so very much Animal Hospital

The team at this veterinary office is absolutely amazing! I have two large bully breed dogs with…read morebad allergies, and they are always treated with so much love here. The staff is always friendly, welcoming, and helpful. The vet, Dr. Waldo, has always been great with my dogs as well. Never had an issue in the almost 3 years I've been going! I noticed some past 1-star reviews from people who don't seem to understand how busy a vet clinic gets, or who expect the staff to do things for them that them as pet owners should be willing to do themselves. This clinic gets busy because they are good at what they do. The staff works tirelessly and always prioritizes the animals. I will always recommend this place!

Dr Waldo and Staff are amazing! He is my regular vet for most things but he and his staff always…read moretry and go above and beyond to make sure my dogs are taken care of. I highly recommend this local veterinary clinic.

I had to put my 18 year-old cat down last week. The veterinarian at Analy Animal Hospital was so…read moreempathetic and gave us plenty of time with Max. They really made a terrible experience bearable. I highly recommend this veterinarian.

My lab Zoe passed away recently, and I just want to say Dr. Baldwin and all the vet techs, staff,…read moreat Analy Vet were wonderful caring for her, (and me), for the last 12 years. Everyone is highly professional and more than anything, caring. I received a sympathy card with staff showing their love for Zoe. It warmed my heart, saying what an amazing dog she was.. Zip Zoe, she was my sweet baby girl.

There are not enough positive things to say about this facility. The people who work here are in…read moreequal measure kind, upbeat and extremely knowledgeable. I met them when I was seeking compassionate palliative care for my chihuahua after receiving a serious cancer diagnosis for her along with difficult choices and a poor prognosis. Instead of palliative care, they provided life-saving care for her. Three years later, she is thriving and continues to be well-loved and cared for by the Wise and Wonderful staff. They are absolutely fantastic.

My husband and I recently moved to Santa Rosa from the city and had to find a new vet for our two…read moredogs. After reviewing all our options we settled on W&W. The vet tech was great and so was the veterinarian. They were kind, gentle, and very accommodating to our two anxious pets.

Great service in the past that I would have given 5 stars too but recently they have really gone…read moredownhill. Firstly, Id like to note that the hours posted online for their business are not accurate so keep that in mind for scheduling. I made an appointment over the phone last week for today at 1:30 February 14th. I bought a dog friendly Uber to get there half an hour early for the appointment, and they are closed. I assumed they were just on lunch. I wait until 2pm and there is no one in the parking lot, the phone goes straight to voicemail, no sign of any staff. No notice of cancelation of the appointment in my voicemail or email. Then I spend another $30 something dollars getting back home in another Uber all for an appointment I made that they didn't show up for. Extremely disappointed and upset. Over $60+ in dog Ubers all for nothing.

Sue and her staff, are wonderful! They really care and if you need a good vet and staff. They're…read morethe best! Thank you Sue. Thank you Lena!

Our 16- year-old cat: sick for a week, anorexic, constipated, weak, and losing weight. A visit to…read moreher prior veterinary practice yielded only a presumptive diagnosis of UTI and antibiotics (ineffective). In contrast: in one lengthy home visit, Dr. Stanley diagnosed 3 acute problems, treated them successfully, and stayed in touch with us by phone in the following weeks to make sure she continued to improve. He's compassionate, thorough, and is a virtuosic cat-whisperer.

I would give a minus ten if I could. This guy has the compassion and kindness of a sadist. He…read moreexpressed, lanced and irrigated my one year old puppy's impacted and infected anal gland with no numbing agent, no sedation, no pain reliever. My puppy shrieked in pain for the pretty much 3 minutes straight he squeeze the hell out of a very abscessed gland. When I said something about the pain he told me he was almost done. This was straight up animal cruelty. I didn't know the protocol is anesthesia or at the very least sedation. Maybe a numbing agent ? No animal should be so traumatized like this by any doctor. Not in 2026. He had all he needed to do it while making the dog comfortable and un traumatized. He chose to do it the cruelest way possible. And gave no pain meds afterwards. I will be filing a formal complaint.

Dr. Lane and her staff have provided exceptional care to my two senior pups. We have been to many…read morevets, but drive extra as we found a real gem to care for our fur friends. Staff have been very empathic, kind, and caring. Dr. Lane is extremely knowledgeable and had identified a misdiagnosis from our previous vet. Our 16 year old heeler mix recently passed due to kidney disease. Dr. Lane was able to identify what was going on and provide recommendations to make the remainder of his life as comfortable as possible. When it came time to make the challenging decision to help him pass on, Dr. Lane and her staff were very kind and gave us the ability to be with him as long as we needed. I could not thank them enough!

Dr. Lane has always been an incredible veterinarian to our family. She is knowledgeable, kind, and…read moregenuinely cares about the animals she treats and wants the best for them. Over the years, she has gone above and beyond to help us through difficult situations, and her compassion and professionalism have never gone unnoticed. The entire staff is equally wonderful! All of the nurses and receptionists are friendly, patient, and truly sweet people who make what could be a stressful visit into something easy. My wife and I come from SF and they are better priced and offer a higher level of care here than a big city. Dr. Lane and her team have helped our family in many ways over the years, and we are genuinely grateful for the care they provide. Highly recommend this clinic to anyone looking for experienced, compassionate veterinary care.

Saying goodbye to my sweet Ollie at 18.5 years old was one of the hardest things I've ever faced…read more The team at Wine Country Veterinary Hospital met me with compassion, patience, and understanding every step of the way. I scheduled and canceled Ollie's euthanasia appointment four different times because I just wasn't ready, and they never once made me feel guilty or pressured. They even allowed me to arrive and then back out when I couldn't go through with it. That level of kindness and humanity is something I will never forget. When the time finally came, they gave Ollie such a peaceful, dignified passing, and gave me the space and support I needed. I also want pet owners to be aware that many veterinary clinics today are owned by VCA Animal Hospitals, which is part of Mars Corp. the same company behind well-known candy brands. Since that corporate takeover, many practices have become more expensive with vets and staff paid commissions on what procedures they sell! Wine Country Veterinary Hospital is independent and not owned by VCA/Mars, and it truly shows not only in their fair pricing, but in the genuine, heartfelt care they give. I am deeply grateful to have found a place that still puts compassion first. Thank you for helping me through one of the most painful moments of my life.

We took our cockatiel, who had a bad accident a few months ago and a beak deformation, to Wine…read moreCountry Vet because we had bad experiences with other "avian" vets. They listen to us and treated the bird well. They professionally trimmed his beak (several times now) and we always got the bird back in a relaxed state. At other places we got him back bleeding or in shock. Vet and techs really seems to care for the animals and so far we have not been pressured to constantly get a checkup with the beak trimming, like in many other places.

A neighbor referred me to Dr. Sue. I drove from Sebastopol to Petaluma and had an upsetting…read moreexperience. Dr. Sue wasn't welcoming to me and my dog, Tucker, even though I was early. The first thing she told me was that she wasn't accepting new patients. My thought was- Why did you give me an appointment? My dog is hyper-sensitive. She put him in a head-lock and scraped some tartar from his teeth, then stuck her finger in his anus to drain his anal glands. He was traumatized. After five days, he hasn't come out from under the couch. People say she's a good vet, but I would not recommend her to new patients.

Sue Buxton has treated my cats for decades. I like her calmness, patience and astute observations…read more Sue is compassionate toward both the patients and their caregivers. Sue isn't a doctor that will order unnecessary tests just to be sure instead, Sue will try a practical approach first which is based on her extensive experience. My cat is thriving in her care.

Dr. Stephanie is a very caring, gentle and compassionate veterinarian. When our dog needed to…read morecross the Rainbow Bridge, having her come to the house helped make a very difficult day easier to say a gentle and painless goodbye to our fur baby. She thoroughly explained everything that would take place, and didn't rush the process, giving me quiet time with my dog as he drifted away to sleep. Highly recommend this very kind and caring doctor!!

Dr. Stephanie was great. She was upfront with all the costs. When it came time to say goodbye to…read moreour sweet Zoe, Dr. Stephanie was able to come out the next day. She was very professional and compassionate. She explained the process while being empathetic. I would definitely recommend Dr. Stephanie.