They remember EVERYONE and are so patient and polite. I particularly love Jody, the groomer. She is…read morethe best and the only groomer that I trust with my little dog. They are usually very busy so be prepared for that but it's worth it. They have at least 2-3 front desk personnel that know their job and know your pet. The longest that I have ever had to wait is 5 minutes. They kindly and quickly greet you, get you checked in, and let the vet tech know that you are there. Then, off to get weighed and back to the room. It's very clean too. The vet, Dr. Steinberg was amazing! He took his time with my little girl and made sure that I understood next steps and reassured me that I could call anytime with questions. Jasmine and Michelle and wonderful too! I can't say enough good things about Bayside. Very thankful.

Sadly I have been gone there for years very happy with the care my dogs have received specifically…read morefrom Dr. Buchanan I haven't had the same experiences with the other veterinarians! and Yesterday I had a particularly upsetting experience. The care I received was subpar. Dr. Buchanan was not available I had an urgent situation. I saw Dr. Oliver. She recommended an unnecessary x-ray for my dog when you could clearly that he had no problems walking. initially I was upset that there may have been an issue but as the day went on by the time my appointment my dog was running and was fine apparently his leg was bruised however she ordered it anyway Ching Ching and of course nothing was wrong. upsetting part was that she ordered it before she even saw my dog! When she came into the room to tell me that nothing wrong she was telling me how to pick him up? How to handle him? what. when checking out she ordered two prescriptions for pain. My dog was not in pain! And I didn't request it. So basically I took my dog in for nothing and it cost $353. When I called the next day to file complaint I was blocked by the receptionist Dawn Sunstorm who made it very clear that she was in charge she was the supervisor and the complaint had to go through her. When I told her I would like the email of the owner she was very hesitant very defensive and became very angry and argumentative simply because I did not want to disclose my complaint with her. I told her that I did not want to take the chance that she would share it with a person I had to complaint with and nothing would be done. I imagine this is what caused her to get irate . I kept my composure but she interrupted me would not let me speak and then hung up on me. Either way I was the person that was upset and she could care less as a matter of fact the second time I called she had me on hold for quite some time obviously she knew it was me. And when she got on the phone without even saying hello and without me saying a word said that she didn't like my attitude and that she is banning me from coming back canceled me out of the system and said she had my email and would email the records! Still hadn't said a word at this point. She continued to say that she has the authority to do what she wants to do. This is outrageous to me and I can't imagine that someone would treat someone that way when they're the ones that pay her paycheck check. I'm glad to know that they do not need me as a client. I've spent thousands of dollars there and I've been with them for quite some time. Thank God there are plenty of Vets out there but I will miss Dr. Buchanan. I drove 2 1/2 hours to make that appointment. Absolutely zero respect. because she's been there for years her arrogance and her controlling nature appears to be overlooked!

I can't say enough good things about my experience with Severna Park Veterinary Hospital. I called…read morethem for the first time after being told by ten (yes, ten) other vets/ER vets including our normal vet of 7 years, that they wouldnt be able to see our pup who hadn't eaten in nearly 3 days and was having other very concerning symptoms. I left a voicemail with my name, information and had little hope that I'd receive a call back at all. Lo and behold, less than an hour later the office called me back and encouraged me to come in, they'd squeeze me in between appointments. I was so grateful that my pupper would be seen! We hurried over and he was taken back, assessed and the vet (Dr. Schmidt) came out to explain his initial thoughts, treatment plan and anticipated costs before proceeding. I was prepared to simply be handed a bill after the visit, so I thought the fact that he provided a detailed estimate was really fantastic. I agreed to all (and was fully expecting to be asked to pay much more than the quote). The front desk staff (Diana, sp?), the vet techs, everyone was as kind and helpful as can be to us. I wish I remembered everyone's name for appropriate kudos. What started as a stressful and scary day ultimately turned into such a wonderful reminder that there are still people, and businesses, who truly will go out of their way for a stranger (or strange dog, ha!). Our pup is feeling MUCH better now all thanks to the team at Severna Park Veterinary Hospital. Thank you, thank you, thank you!

My dog Ramsey has been going here since he was 9 weeks old and all of the doctors here have given…read morehim compassionate, effective care. As a new puppy owner a year and a half ago, they helped me learn all the right things I should be giving/ doing for my dogs wellness and health! This place is also immaculate, has ample parking, and in a great area/building. I 10/10 would recommend this place to ANYONE looking for quality, quick, effective veterinary care. When I get my second dog, I will be for sure trying to get them in as a patient!

Excellent experience with first visit. Knowledgeable, experienced and compassionate team…read more Friendly, super efficient office. Convenient easy access location and lots of parking.

I have wrestled for days about writing this review. I rarely write reviews but feel compelled to…read morenow. On March 26, 2025, I had to let one of my precious Bichons go. He was given a sedative first then the final shot. He was comfortably lying in my arms. When the sedative was given, he screamed, I cried uncontrollably. My Husband was also present and visibly shaken. In my 74 years I have given many dogs back to God. This was the first time I had experienced this. The Vet said he moved, and the shot went into his muscles. I did not hear this that day, my Husband told me later. Weeks later I questioned the Vet and was told the same. On September 18, 2025, I lost another of my precious Bichons. Again, he was in my arms, my Husband said with his eyes closed because he trusted me. The sedative was given; he screamed. This protocol is unacceptable and cruel not only to my babies but also for my Husband and me. The Vet said that day he always cried with injections. Five days before this we were in the ER with this pup, and he had an injection and did not make a sound. I have been haunted daily by these screams. Letting a dog go is traumatic enough without having to experience something like this. Not only once but twice in six months. UPDATE: While I appreciate only some of your response (below) to my review, Dr. Levitsky being the Owner of Healing Paws. They do not even come close to closure for my Husband and I after witnessing what should have been a peaceful and dignified transition for both Tyler and Tigger. I could possibly accept, maybe, just maybe if only one of my boys had screamed but not both. This was not rare! I have had a total of 15 dogs in my lifetime. And of these precious dogs I was with them at the end just like Tyler and Tigger. Not ONE screamed, NOT one. Tyler and Tigger were the only two that Dr. Key performed the sedatives on and the anesthesia. A peaceful transition for both were my only "needs". I really do not know what you are talking about as far as policy, etc. and find these comments to my review par for the course as well as amusing. I spent 20K there in a little over 2 1/2 years, you were well compensated. I only came back to Healing Paws in 2023 because of Dr. Key. I left in 2019 for numerous reasons that were unprofessional of you and your staff. I am terribly sorry I returned. I could go on and will update this as necessary.

Dr. Mason was amazing in taking care of Oshie when he was very ill. His compassion was amazing!read more

When our cat's kidneys failed, Dr. Mason came to our home to euthanize him. I believe that made my…read morecat's last moments better. Our cat, Alabaster, died in my lap while watching TV with me and my husband, something that my cat habitually did every night. My husband and I truly appreciated the house call. It made a sad time a little easier to deal with. An additional note: Alabaster picked the practice. I had taken him to three vets since moving to Pasadena. When we went to Alexander Animal Hospital, he came out of his carrier and started exploring the exam room. The technician said that the room was only used for cats which is probably why Alabaster seemed comfortable there.

I was able to get the assistance and information I needed. I spoke with an associate, Mr. Antoine…read moreB., who helped me tremendously. Mr. Antoine provided me with the form I needed to make the request. He advised me on the steps I needed to take. He also ensured I received the email with the necessary forms and waited for me to confirm. He then confirmed my request and asked if he could assist further. This is the type of professionalism that your company needs. You have top-notch healthcare providers and top-notch administrative professionals in-house. Mr. Antoine's professionalism is the gold standard of Bloom Health Centers. His excellent customer service was a silver lining after the HORRIBLE experience with the INADEQUATE overseas call center Eliminate the call center and rely on your in-house employees.

They Absolutely did a great care job for me and my family. This was a difficult time for me and it…read morewas great that they came to my home to send my little mugsie over the rainbow bridge

The care they provide for our cats with understood explanations for necessary procedures is…read moreappreciated. Very friendly staff. R Q

Dr. Gendi and his staff are absolutely wonderful. We are in Maryland staying with my parents to…read morehelp with a surgery and finding a vet to take care of my dog was a big concern for me. My dog is my baby and since he depends on me, I am very particular about his care. Whether it's routine health checks, medical concerns, surgery or follow-ups, they are kind, efficient, clean, thoughtful and thourough. Everyone in the office has a great "bed-side manner" and always knows my dog by name when we come in. Dr. Gendi is prioritizes my dogs needs and is very good about explaining everything going on. He also doesn't over prescribe or try to push procedures on me that are not necessary like I've had other vets try to do. One of the vet-techs told me that Dr. Gendi just took over the hospital. You can experience how much care and consideration they put into theit client experience. They always get us in quickly, offer refreshments for people and dogs in the waiting room, and without fail, they call the next day for a follow-up wellness check. I'm in hospitality, so those details are not lost on me. I cannot recommend Dr. Gendi and his team enough.

I brought my dog here to help me treat an ongoing skin condition that started about 2 years ago…read more The doctor was rude and less than helpful. she would offer tests and leave for me to decide without strong recommendation from her side so I felt compelled to just do them to be safe. she also made me feel that this was somehow my fault since I couldn't pinpoint the exact date when my dog had a returning problem, I was there bc I noticed it again. My dog is very old for her breed and her skin has been deteriorating for some time and this vet was only interested in me buying treatment for symptoms like itch and not the underlying chronic condition. Also all the meds and treatments are very expensive, if you ask for prescription for alternative brand medications, they will not help you and you have to research on your own. Altogether very unhappy with service, stay away.

Great Vets, excellent care and nice employees! Took my 150…read morepound four legged baby for a check up and ER follow up. They called us with the results within a day. There is plenty of parking and it's not too hard to schedule appointments.

Happy new customer! I HIGHLY recommend them to anyone who needs a vet! We took our sweet Brady to…read moreArnold Veterinary Hospital for the first time after he got hit by a car yesterday morning. Our experience from the beginning to end was nothing less than EXCELLENT! We got fast and same day appt, immediately when we walked in, we were greeted with such warm and loving energy; which we all needed because of the shock of the trauma. Even the customers waiting in the lobby were so sweet to our Brady and family! They got us back to see Brady's nurse almost immediately, the nurse was so kind and loving, and once the nurse walked out, Dr. Leigh came right in afterwards to give him the best care. Before we left we got 2 medications for our Brady and the nurse made it so easy for us by cutting up the meds into smaller sizes, then the doctor provided a can of dog food to mix the meds in with, and it worked like a charm! Our top priority was making sure our Brady gets the best care possible but I would be lying if I didn't tell you that I was not worried about the cost of his visit. But Arnold Vet made it affordable to care for our dog and they did not "up charge" us like other vet offices would have. I can't recommend this vet office enough! Thank you Arnold Veterinary Hospital for making our experience wonderful & Brady is doing great today because of your office!

Everybody seems to genuinely care about their job here. Great customer service, they're helpful…read morewhen it comes to questions being answered, and they are most importantly really sweet to my dog keep up the good work

The vets are so caring, friendly, and professional. Its wonderful to have them come to the house…read moreto examine my 17 year old cat. They did accupuncture on my cat and she is so much better. Highly recommend this group.

Veterinarian Lisa is absolutely amazing. She has totally cured my dog and now is like a different…read moredog. She started playing again after almost 8 months of not playing because of ear infections. We have done testing and she has treated her with a good health plan. We have new food and I couldn't be happier. They come to the house and my dog jumps up in the van. The girls have been so responsive immediately whenever I have a question That I am so thrilled I found them.

I loved the first Dr. Etter and the second Dr Etter has the…read moresame straightforward attitude, and sense of humor. You will never get an up sale from them, as in, they're not gonna try to sell you services that you don't need. Prices are great being it's 2026. Oh, and you can't forget Lisa at the front desk. She is awesome and she's been there holding the place together forever. Best Vet in Pasadena ! Maybe all of Maryland !

Wont be coming back here again, been twice and both times they were very rude to me, they upsell…read moreeverything they can and charge way more than other vets. The staff put my dog in a headlock to give him a shot, completely unnecessary and aggressive move from staff.