They remember EVERYONE and are so patient and polite. I particularly love Jody, the groomer. She is…read morethe best and the only groomer that I trust with my little dog. They are usually very busy so be prepared for that but it's worth it. They have at least 2-3 front desk personnel that know their job and know your pet. The longest that I have ever had to wait is 5 minutes. They kindly and quickly greet you, get you checked in, and let the vet tech know that you are there. Then, off to get weighed and back to the room. It's very clean too. The vet, Dr. Steinberg was amazing! He took his time with my little girl and made sure that I understood next steps and reassured me that I could call anytime with questions. Jasmine and Michelle and wonderful too! I can't say enough good things about Bayside. Very thankful.

Sadly I have been gone there for years very happy with the care my dogs have received specifically…read morefrom Dr. Buchanan I haven't had the same experiences with the other veterinarians! and Yesterday I had a particularly upsetting experience. The care I received was subpar. Dr. Buchanan was not available I had an urgent situation. I saw Dr. Oliver. She recommended an unnecessary x-ray for my dog when you could clearly that he had no problems walking. initially I was upset that there may have been an issue but as the day went on by the time my appointment my dog was running and was fine apparently his leg was bruised however she ordered it anyway Ching Ching and of course nothing was wrong. upsetting part was that she ordered it before she even saw my dog! When she came into the room to tell me that nothing wrong she was telling me how to pick him up? How to handle him? what. when checking out she ordered two prescriptions for pain. My dog was not in pain! And I didn't request it. So basically I took my dog in for nothing and it cost $353. When I called the next day to file complaint I was blocked by the receptionist Dawn Sunstorm who made it very clear that she was in charge she was the supervisor and the complaint had to go through her. When I told her I would like the email of the owner she was very hesitant very defensive and became very angry and argumentative simply because I did not want to disclose my complaint with her. I told her that I did not want to take the chance that she would share it with a person I had to complaint with and nothing would be done. I imagine this is what caused her to get irate . I kept my composure but she interrupted me would not let me speak and then hung up on me. Either way I was the person that was upset and she could care less as a matter of fact the second time I called she had me on hold for quite some time obviously she knew it was me. And when she got on the phone without even saying hello and without me saying a word said that she didn't like my attitude and that she is banning me from coming back canceled me out of the system and said she had my email and would email the records! Still hadn't said a word at this point. She continued to say that she has the authority to do what she wants to do. This is outrageous to me and I can't imagine that someone would treat someone that way when they're the ones that pay her paycheck check. I'm glad to know that they do not need me as a client. I've spent thousands of dollars there and I've been with them for quite some time. Thank God there are plenty of Vets out there but I will miss Dr. Buchanan. I drove 2 1/2 hours to make that appointment. Absolutely zero respect. because she's been there for years her arrogance and her controlling nature appears to be overlooked!

I walked in with an emergency sick cat and wasn't a current client, but they were very kind and…read morepatient and helpful. Very caring staff. I highly recommend!

We got a coupon for $250 worth of exam, labs, and meds when we adopted Cooper and Mazikeen from…read moreBarcs. We took them early last week and I was super pleased with the service we received. Cooper was sick with a horrible respiratory infection, complete with pinkeye, when we adopted him. He proceeded to infect Mazikeen and the cat we already had at home. So the coupon really came in handy. They even let us bring in a stool sample the next day, because Mazikeen is having some slight issues (which turned out to be some other highly contagious infection), and the coupon covered that and the meds she'll need to get better. Unfortunately, VCA is in anne arundel County, which means about an hour in the van each way, so we will stick with our current vet, which is right down the street from our apartment, but I would actually recommend these guys if you live on that side of the river. They were friendly and competent.

My dog had to get stitches in her leg. I called the day before the appointment and they took us in…read moreimmediately. I paid the emergency fee and it was a short wait and then they took us back. I highly recommended this vet office. Before and after the stitches.

Great customer service and wonderful doctor for my 2 dogs. The staff was incredibly accommodating…read moreand fit both dogs (one very small & one large) in on the same day. Very kind & compassionate and so glad to find them nearby.

We've been to quite a few Banfield hospitals for our fur baby since we travel a lot and try to keep…read moreup with her appointments. This particular location was close to us during our stay in Glen Burnie and we wish it was our home location. The staff here were super friendly from the confirmation phone call (after we booked the appointment online) to us checking out. It was an extremely clean location which is always a plus in any type of hospital and we liked that it was not connected to a Pet smart the way they usually are. Dr. Bower was extremely nice and delicate with our dog as well and even made it a point to follow up about pervious concerns we have had that was in her chart which means she actually took the time to review it. Overall, it was a great visit and we would definitely bring our pup here again if we are in the area.

On June 8, 2026, at approximately 5:17 PM, I contacted a Banfield location to request that my pet's…read moreprescription food authorization/card be emailed to me. The female representative who answered the phone informed me that she would convert the file and send it to my email within five minutes. After waiting approximately one hour without receiving the email, I called back to follow up. During the second conversation, I was informed that she was unable to fulfill my request because my pet had been seen at a different Banfield location. I explained that I had been given different information during my initial call and requested the representative's name so that I could document the interaction and file a complaint. At that point, the representative disconnected the call.

On 6/10/25 we had to put our beloved dog down,Kelly and the Dr were so kind and compassionate,I…read morewant to thank them very much for making a very hard thing a little better,I also want to thank the staff for the care they gave while Bear was alive. 5 stars!

18 months ago I would have given a 5 star review. My dog Presia started to get poor care, no…read morefollow-up and outright neglect for her health needs. I complained over and over and Dr. Stiehle was promoted to director and assured me things would change. Things got a little better and then mote neglect for my dog. I was adopting a rescue kitten and the office screwed all the information up and I almost lost the adoption. I contacted Dr. Stiehle about the situation with no response and that's how little she really cares al9ng with the rest of the office. I fired them and got records and saw the new vet who reports Presias vaccines were out of date when I was at Lakeshore 3 weeks ago. I spent over $2,000's to treat an ear infection with resilient bacteria and it's most probable my dog has an allergy and doing allergy testing to resolve things with the new vet. My dog also has cracking in the corners of her mouth that should have been treated and the problem is blatantly obvious. Dr. Stiehle said Presia needed to lose weight to 85 pounds and we put her on a diet and they starved my dog who dropped to 75 pounds which is total neglect of my dog. Presia gets weighed every time she goes to the vet and was seen 3 weeks ago and they should have alerted me to her drastic weight loss and increased her food intake. If you love you pet/pets the way I do switch vets to get the care they need. I worked with the director for 18 months and was promised positive changes which never occurred and they broke my trust over and over again. I contacted Dr. Stiehle about current issues by text and email and waited 10 days with no response which means she does not care about the pets she treats. The front desk is disorganized, neglectful and at times very rude. I am sad that the practice has fallen apart and they treated my dog for 5 years and got great services. I switched vets and Presia and my new kitten are getting excellent care now and m relieved my pets will be well taken care of. Here are my pets happy and healthy with their new Vet!

Love Those Paws was great from the moment I messaged them for a quote until I returned from…read morevacation. Stewart guided me through setting up a time to go over all the particulars. Despite me typing up a whole instruction sheet, he insisted on walking through again just to be sure (which is very reassuring). The actual pet sitting was spectacular. The pet sitter who was assigned was Kim. She spent plenty of time with the cats and made sure they were well cared for while I was away. The visit reports they leave are really cute as well. Could not have gone smoother! I'd also like to add that they were available with very short notice (3 other pet sitting companies were unable to handle our request). Also want to add that Stewart (when he came for the home visit) was wearing a mask and gloves to protect against COVID (a welcome sight). Pet owners would should have their minds at ease if they select Love Those Paws. If I go on vacation again (few and far between these days) I would definitely use them again!

We've been using Love Those Paws since 2015 to watch our cockatiels when we go on vacation. It is…read moremuch less expensive than boarding them at the vet and less stressful for the animals. The sitters vary but all are enthusiastic based on the reports they leave. After every visit the sitter leaves a note of when they came and left and what they did. They also usually text us an update and a picture of our birds. We come back to a stack of reports. The sitter stays a while after the food, water, and paper are changed to make sure the birds aren't acting weird, and I hear that some singing goes on. We've never had a problem and have be accommodated at very short notice when we want to go away for the weekend. I highly recommend this company. 1/27/20 Update: Just used them again during a ten day trip to Hawaii. I'm pretty sure our birds are in love with Alex, who came for most oF the visits. Now they are just stuck with us. As always, a great experience and we love being able to travel without any worries.

I have been going there now for about 4 1/2 months with all my animals care and found nothing but…read moretop rated vet service . They have limited days they are open, but other than that they are unbelievably good and wanna thank them for the care of my animals have been getting at a reasonable price to people.

Brought my fur baby here to get some much needed updated vaccines. It's a walk in clinic and I…read moreshould have KNOWN to get here wayyyyyy earlier than the time I arrived. On Saturdays they open at 9:30, I arrived maybe 10:45ish and I was number 43 when I signed in. That's not too horrible but the wait time was byyyy farrrr the longest wait time I have ever experienced. At first I was a bit confused why the wait time was so long and the front receptionist said the wait would probably be about 2 hours after I signed in and they would call. Since I lived about 30ish minutes away I decided to wait with my pup inside my car (big big mistake he was so antsy after 20 minutes). Nonetheless I finally got called inside to get seen by approximately 3ish. I had to wait an additional 10 minutes and then I was seen. Once inside the exam room everything was pretty much smooth sailing. The vet nurse/tech explained the everything and did not hesitate to answer questions, she was very thorough and was easy to talk to. She overlooked my documents, and when the vet doctor came in he then overlooked my documents as well. They gave their recommendations and sent me on my way. All in all the actual visit was probably less than 30 minutes but the wait time was WILD. I will definitely be returning and making sure I get there EARLY if I go on a Saturday. Despite the wait time the prices were super affordable.