I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

Michelle Lum with Royal Realty has been my property manager for the past 4 years, and I have had a…read moregreat experience as a tenant. She is very responsive, professional, and easy to communicate with. Whenever maintenance issues or work orders come up, she handles them quickly and fairly, which I really appreciate. She has made the rental experience smooth and stress-free. I highly recommend Michelle to anyone looking for a reliable and trustworthy property manager.

We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

Emily's Blanton, Lic#: RS-85687 Email:…read moreemily.blanton@cbrealty.com Phone: (808) 798-6597 My husband and I recently purchased our home and we are grateful for our Realtor, Emily Blanton at Coldwell Banker Realty. She went above and beyond throughout the transaction. The process was a roller coaster due to the sellers but Emily Blanton gave us so much relief by looking out for our best interest and updating us with every step. If you're in search for a Realtor who will ensure you get the best deal you can possibly get and feel well represented please reach out to RE agent Emily Blanton. The Coldwell team is definitely the team you want representing you through purchasing or selling your home.

I can't thank Arthur enough for all the hard work, dedication and the time spent in selling our…read morehome, so quickly. He made it very easy for us to sell the house, he did all the work for us, and we very much appreciate it. We most definitely would suggest Arthur to anyone we know who is selling or wanting to purchase a home, he is an expert in the field and we are so lucky to have had him as our realtor. We went into escrow 5 days after listing, had offers prior to even going on the market, and sold at the highest value in the area thus far! Arthur managed it all with clear communication and made it all stress free.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092…read moresqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!

Ms. Nara Shibao (Escrow Officer) was very professional, sincere and took care of my closing so much…read moreefficient and easier for me! Her email responses were in timely and explained to me about every question that I had in the way that I can comprehend, and Nara's team members were also a great support! Thank you so much for your help!

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Ola Properties was my property manager starting in 2021, back when Larry was still involved. Things…read moreran smoothly back then, but once ownership changed, the quality went downhill fast. The biggest issue was the lack of communication and transparency. Decisions were made without consulting us, and when we asked questions, the responses always seemed to prioritize Ola's internal agenda rather than what was best for our villa. We also started noticing a steady increase in fees. What used to be a simple structure with a few charges turned into a long list--transaction fees, credit card fees, even fees just to speak to someone live. It felt excessive and, at times, questionable. The breaking point was how they handled our belongings when we decided to leave. We requested our original linens back, but they had removed tags to make everything "community linens." When we finally received items, they didn't match, some were clearly older than what we originally had, and others still had tags from different units. It was disorganized and unacceptable. To make matters worse, we were promised replacements or compensation, but in the end, we were given poor-quality linens that didn't come close to what we had before. Communication during this process was frustrating--calls and concerns were often ignored or brushed off. There are good people working there, but overall, the leadership and management practices made it impossible for us to trust the company. The lack of respect and common courtesy for the people who employ them--and who they claim to serve--is appalling. Based on our experience, I would not return. I have the emails and receipts if they wanted to dispute my claims.

Very rude and unwilling to help. Washing machine broke in March and now end of June and still no…read morewashing machine. They avoid the problem by deflecting the problem to someone else or dont call you back. Took a month to get the ice maker fixed too.

Superior service and market intelligence. Team Kiriu - Sasaki helped us secure the dream home we…read morewere looking for in east Oahu - even against multiple buyers! Great job, very happy customers, we would recommend Myron and team without hesitation!

Customer service needs work. I was working with Vineeta in getting an apartment and communicating…read morewith her was horrible. She was very rude, hung up on me constantly. Made assumptions on our late payments since she looked at our rental history. Asked for the reasons why we were late and she made predictions on why we were late instead of having a heart and actually listening. We are homeless because of this. When I called to get an update she said "I can't look at something on the computer if I'm not at a computer and I can't give you and update if you keep calling" Mind you, I only called her once that day and apologized to her as we were stressed about finding a new apartment for ourselves and two kids. Would not recommend anyone to work with Vineeta.

Read all documents to make sure you aren't being overcharged or charged for things that don't apply.read more

My husband and I appreciate the curteous and professional way we were treated during all the stages…read moreof refinancing our home loan. We would recommend them to anyone! Not to mention this company helps local non-profit family service agencies like PACT. Can't say enough nice things about them!

Looks like they are out of business. No phone numbers work…read more Emails and contact requests go unanswered

Celester is an Awesome real estate agent who really cares for his clients. He helped me every step…read moreof the way in selling our condo. Whenever I had questions, night or day, he answered either by text messages or phone call. He is very friendly and easy to get along with. We sold above our expectations and we are so happy we chose him and Soldier to Soldier Hawaii Realty to help us sell our condo. Celester goes above and beyond to make sure we understood everything even when I had so many questions. He never got tired and showed us total respect. Call Celester if you need to sell your home. It will be one of the best decisions you will ever make.