Not only did we come here for our pup after he got attacked by a german Rottie, but today they were kind enough to euthanize an injured opossum we found on our drive home. We normally rehab opossums ourselves but this little girl's injuries were wayy too significant for our pay-grade of care. She was bleeding out of her mouth... they gave us the Good Samaritan discount and euthanized her for free. After leaving a different place and being forced to pay $250 to try and help an injured opossum, we left disgruntled and frankly pissed off! We decided to call the place that took Max in for his injuries, and hoped that they would help us with this too, and they definitely came through! Lovely and caring staff! HIGHLY RECOMMEND for emergencies! read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

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Absolutely terrible experience at Veterinary Emergency Center of Redlands. I brought my 1-year-old cat here around 11 PM after he had vomited four times, including blood and blood clots. I was also concerned he may have been exposed to lilies, which are extremely toxic to cats. As you can imagine, I was terrified and expecting emergency care. Before my cat was even properly evaluated, I was charged for an exam fee, a poison control consultation fee, and a Parvo test that I was confident he did not need. By the time everything was said and done, I had already spent hundreds of dollars before getting any real answers. I was told the wait would be approximately 2-4 hours. I understood it was an emergency hospital and was fully prepared to wait. What I was NOT prepared for was spending over 9 hours there while my cat sat sick and vomiting. It took roughly 6 hours before he was even properly seen. The most frustrating part was that when the veterinarian finally came to speak with me, it seemed like there had been little to no communication regarding why I brought my cat in. I had repeatedly expressed concerns about possible lily toxicity, yet I felt like we were starting from square one. Shortly after, I was presented with an estimate of roughly $4,500. At that point, I was beyond frustrated. It genuinely felt like the priority was my wallet rather than my cat. I agreed only to bloodwork, IV fluids, and anti-nausea medication because I had already decided I would seek care elsewhere the following day. Throughout the night, I could hear staff talking and socializing in the back while I sat there worried sick about my cat. Multiple times I felt ignored when asking for updates or assistance. To make matters worse, I overheard comments suggesting it was "not smart" of me to decline the recommended treatment plan. After sitting there all night, being quoted thousands of dollars, and feeling completely unheard, that was the last thing I needed. I understand veterinary medicine is expensive. I understand emergency hospitals get busy. What I don't understand is charging people hundreds of dollars upfront, making them wait all night, failing to communicate effectively, and then acting judgmental when they cannot or choose not to approve a $4,500 treatment plan. My cat was the one suffering, and I left feeling like nobody gave a damn until it was time to discuss money. read more

Veterinary Emergency Center - My cat waiting 9 hours in the same spot - Veterinarians Near Me - Redlands, California

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While spending a week in Big Bear, our very healthy dog suddenly had a medical emergency that required us to rush him to a 24-hour emergency veterinary clinic. We drove down the mountain and brought him into the clinic. Upon arrival, the first receptionist was kind and professional while getting us registered. She took our information and informed us of the $185 emergency services fee, which we immediately agreed to. We were then instructed to sit in a designated dog waiting area. About 30 minutes later, a very kind young woman came out and took Buddy to the back. After another 30 minutes, we were called up to the counter and asked to provide a credit card with an advance authorization of $1,600 for services we "may need." My wife asked what the veterinarian believed the issue might be that would require such a large pre-authorization. The receptionist informed us that Buddy had not yet been seen or evaluated, and that this was simply their standard practice. Confused, my wife politely asked if we could wait to speak with the doctor (which we had already paid for) before authorizing additional charges. The receptionist's demeanor immediately changed. She became visibly irritated and said the pre-authorization was meant to "save time" with billing later. My wife, still calm and respectful, explained that we had more time than money. This seemed to aggravate her further, and she continued to push for the $1,600 charge. We again stated that we preferred to wait and speak with the doctor before making any financial decisions. At that point, she abruptly stood up and told us to follow her to a room. As soon as she stepped away from the front desk, she pulled out a walkie-talkie and loudly announced, "Room 7 is refusing to pay fees--Buddy's family is refusing to pay," loud enough for the entire lobby to hear. People began staring at us. It felt like an attempt to humiliate us for simply wanting to speak to a doctor first. We were then left in the room for about an hour. When she returned, she said she needed authorization to give Buddy pain medication since we were "not willing to pay for it." Of course, we said yes--if he was in pain, please give him the medication. She again used her radio to relay this information, then stepped into the hallway and loudly added, "We can comp the price of the pain medication since you couldn't afford it," making sure others could hear. This behavior was incredibly upsetting and unprofessional, especially during such a stressful time. We sat there feeling shocked and embarrassed for another hour, still without any update on Buddy's condition. Eventually, I went to the lobby to ask for an update while also checking in on our children, who were still back at the house in Big Bear. While waiting, I overheard another receptionist mention that the wait to see a veterinarian could be 7-8 hours. When the same receptionist was available, I politely asked if that timeframe was accurate. I began explaining our situation with our children, but she cut me off and asked, "Are you checking your dog out of care?" Surprised by her response, I tried again to ask my question, but she ignored it and repeated, "So you want to check out?" At that point, I had had enough of the rude and unprofessional treatment and said yes, please check us out. She immediately radioed, "Bring out Buddy--the family is checking out." My wife came out to the lobby, and I explained what had happened. Upset, she requested a refund since our dog had never been seen by a doctor. She even offered that they could deduct the cost of the pain medication. At that point, we were told that they had not actually administered the medication--despite the earlier display suggesting otherwise. A technician eventually brought Buddy out, and we left. Over the years, we have visited many veterinary clinics, and we have never been treated so poorly. This individual showed a complete lack of empathy, professionalism, maturity, and basic human decency. She should not be in a customer service role, especially one that involves caring for pet owners during some of the most vulnerable moments of their lives. Afterward, I read other reviews and recognized similar experiences described by others--I could even picture the same employee. I regret not reading those beforehand. Having worked in public service for over 28 years, I can honestly say this was one of the worst customer service experiences I have ever encountered. It is clear from other reviews that management is likely aware of these issues but has failed to address them. While the facility appears professional on the surface, it operates with a "dollars over compassion" mentality. We returned home and cared for our dog through the night until a local veterinary clinic opened. There, he was finally seen and diagnosed with a spinal cord injury that had progressed beyond recovery. He passed away, and our family was devastated. read more

Thank you for saving my baby and dealing with my panic. Athena says thanks as well. Everyone was so kind and helpful. read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

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My new fur baby Juno had to go here, she had an allergic reaction to one of her vaccines. I was a mess! Crying as we walked in. Every single person I saw was so beyond friendly. I cannot thank everyone there enough. The vet even called us a couple days later to check on how Juno was doing. I am so deeply touched by the kindness this staff showed. You all are amazing people. I can never thank you guys enough! Juno also sends her love! read more

Veterinary Emergency Center - Juno after treatment. No more swollen face. Back to her happy, silly self!! - Veterinarians Near Me - Redlands, California

The energy is off at this place. From the front office staff to the Vet, Brittany Yates, something is completely WRONG. We took our pet in because she was not feeling well. When we first walked in we noticed two different people crying. One just outside the door and another at the front desk. I found it odd that the girls in the front were chatting it up having a good Ole time while these people were mourning the death of their loved pet. The girl at the desk took our information and checked us in. Another attendant then came and asked us the same thing that the front desk person did. We explained our dog's issues and she looked bothered, angry and totally jaded. She was just not interested with her duties. We were called in to wait in room 4 for the Vet, Brittany Yates, who from the get go had an attitude. She has a problem with the French bulldog breed as though its our fault that the breed has problems and that our dog had cancer. She then proceeded to say that even people who are zillionaires don't get in front of the line for the doctor to treat your pet. Totally off the wall comment. This woman has a problem with people and money. For someone who claims to be a Veterinarian for 24 years, her compassion & empathy has left the building. IT'S LONG GONE. As we are waiting in the room we walked out to the lobby to gain some composure. While waiting in the lobby, there were 5 front desk people at the front, 4 in uniform and another in plain clothes having a tea party talking about everything, laughing even about how 2 of them stopped smoking and have gained weight. There is too much Estrogen in this place. Totally inappropriate. We walked out due to frustration. They called us back in to get scolded again by Brittany Yates. Long story short we had our dog transferred to another facility via pet ambulance. This place was not like this before, the building is beautiful too bad the staff is not. Do BETTER!!! Im asking this place to not respond to this comment with your fake sympathy. YOU CAN PUT THAT RESPONSE WHERE THE SUN DONT SHINE. read more

Brought my cat in here last night who was lethargic, not eating or drinking, not pooping, and barely responding to us and crying picking him up like his stomach hurts. I could see my cat's quick labored breathing, and feel his fast heart rate. The vet tech who saw him took him back and said his vitals were normal and it'd be a 6-8 hour wait. I believed her, and asked if my cat would be ok through the night she said yes. I took my cat to my vet the next day and he had a 104.8 degree fever, he had tachypnea and tachycardia. Considering he was presenting the exact same as the night before, I find it hard to believe all the abnormal vital signs developed over night. I feel lied to by the staff and don't believe he was properly assessed, I'm thankful he made it to our vet. read more

This office is very expensive. Their liets. Told me my 5 week old pup was gonna die. More and more money. The said she had broken ribs and a punctured lung. I brought my pup home and is playing eating and does not hurt to the touch. They are selfish. I think somebody the the first nurse I saw. Wanted to keep her. They lie. Terrible. My uncle is a big animal vet. And there was nothing wrong with Tubby my puppy. Worst place ever. Do not go there ever. Use the human society Amy Valentine. Not even a 1. They are terrible. 1 star. read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

Unfortunately, our cat, Hollywood became suddenly ill and couldn't breathe. We rushed him to the emergency vet in Grand Terrace, and they didn't open for 20 minutes. Hollywood couldn't breathe and had to be in an oxygen chamber. The vet there recommended considering putting him down immediately. The next morning, he had to be transferred so we brought him to Redlands. The vet that was there seemed so determined to help Hollywood and figure out what was going on. He did figure out it was a bacterial infection. The vet in Grand Terrace wasn't bad by any means, but he didn't try as hard to figure out the cause. The vet in Redlands, updated us with what was going on a few times while we were there, and he updated us by phone. The staff really seemed to have a passion for animals. Hollywood was not doing well and continued to struggle to breathe. His lungs kept filling up with fluid and his temperature became low, even with heat support. A vet tech told us to come and see him that night. We made the heartbreaking decision to help Hollywood cross he rainbow bridge and to not let him suffer anymore. The majority of the staff was kind and supportive and you could tell they cared. There was one woman (her name started with an M, and she had long gray hair) who lacked sensitivity. When I was trying to get clarification for pricing, she snapped at me that she was going to repeat herself. Imagine seeing your cat struggle to breathe and then have to make a compassionate, but heartbreaking decision and getting spoken to like that. I told her to leave the room. To be honest, she treated losing a pet like it was nothing more than taking off a pair of shoes. Maybe they can find a different job for her to do and not be with people who are saying goodbye to their fur babies. I spoke to the receptionists in the front, and they were so understanding and had no problem clarifying everything. Amaris was very compassionate and asked us if we wanted paw prints and fur clippings, and she made sure we got that before we left. There was another receptionist who was compassionate and understanding too, but I didn't catch her name. Although our Hollywood couldn't be saved, we are happy he was with the staff in Redlands, who took the best care of him, and who we know worked really hard and tried their best. Thank you to everyone involved in his care. Note: It is very expensive, especially the initial deposit, but they do refund what they don't use, so that's a plus. read more

Today my family had to say goodbye to our baby, June and our hearts are completely broken. This was the hardest day of our lives but we will forever be grateful to the incredible team at the Veterinary Emergency Center of Redlands for the compassion, patience and kindness they showed our family. They treated June with so much gentleness and dignity and never once rushed us. They explained everything with care and gave us the time we needed to hold her and say goodbye properly. They helped her pass peacefully, and that meant everything to us. We are especially thankful for the beautiful memorial gifts they gave us, a small bottle with June's hair for my son to keep forever and a box with her paw print and nose print. Those gifts mean more to our family than words can explain and brought us comfort in the middle of unbearable pain. Thank you for taking such loving care of our sweet girl and for supporting our family when we were at our lowest. We will always be grateful read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

We have been here 9 hours waiting for our cat to be seen. Pets have come and gone as we sit patiently waiting. Some emergent (and that we could understand ) but some not so urgent as we found out from talking to other pet owners. Finally we are the only ones in the waiting room I asked the guy at the desk when will we be seen. He said you are still in your six to 8 hour window. I told him my cat hasn't used the bathroom since we arrived. He had the nerve to tell me to take her outside. My cat has only ever used the litter box. He was very rude and short. We did try taking her out but she had no idea how to use a sidewalk as a cat litter box. It's 5 am the next day and we are still here. Finally the doc comes in tells us I'm going to go write up a plan for your cat and someone will come in and explain the pricing. Like the new dentist offices where they jack up the pics then come to sell you. Yeah. Like that. I'm pissed as hell. We are here for the love of my cat but never again will these people abuse my wallet or my cat. read more

We've had the unfortunate luck of having to come here a few times and have had really great experiences every time. My favorite thing about them is how nice they are and how realistic they are, I've never felt like they push you towards the most expensive options just because. I read the negative reviews and most of them seem to either have no understanding of how animal medicine works or are poor lol. Hopefully they don't scare anyone off. read more

I brought my French bulldog in for a severe reaction to a bee sting. She was going into anaphylactic shock and had to be seen quickly for life-saving measures. It was our first time there and the staff was prompt and professional. They immediately took my dog back and she was treated by Dr. Tower. Dr. Tower explained everything they did to treat her and gave specific aftercare instructions. Very professional staff, clean office and great service. Yes, they are pricey. It's an emergency hospital. Any visit to an ER, whether human or pet, is expensive. You want your pet to survive, be healthy, get the proper treatment... be ready to pay up. Get pet insurance or have a pet savings account. We're extremely happy with our experience and highly recommend. Thanks, Team! read more

My dog had a portion of her ear bit off by another dog. When we arrived I was pleasantly surprised at the cleanliness and the layout of the waiting room. Despite them being very busy, our wait was not too long. I noticed there were lots of rooms. Dogs and cats were separated. The vet (I don't remember her name). was very thorough in explaining what my dog needs. Which was surgery, repair and stitches. They told us it would take 3.5 hours. It was shorter than that. They did a wonderful job on repairing the ear. We were pleased with the service and the veterinarian. read more

Veterinary Emergency Center - Before - Veterinarians Near Me - Redlands, California

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I had a great experience. The staff was so welcoming and the vets are so honest with options. This is my 3rd visit and worth the drive from riverside. My puppy is feeling much better read more

Veterinary Emergency Center - Hudson (left. Puppy treated) Brooklyn (right) her mom - Veterinarians Near Me - Redlands, California

Closest Emergency Vet to Coachella Valley. Cat hadn't eaten for a few days. We drove out on a Sunday morning and waited hours to have him looked at. They had a list of tests they wanted to do, but at that point we wanted to turn it all over to our Regular Vet on Monday. Guess I'm burying the lede here. This place is top notch. They were friendly, professional and, ultimately, very reassuring. Glad to know they are there if we need them. read more

Veterinary Emergency Center - Storefront - Veterinarians Near Me - Redlands, California

I brought my cat to this vet office expecting professionalism and transparency, and instead walked away feeling scammed, disrespected, and taken advantage of. They insisted on a $1,200 upfront payment, telling me it was just a down payment and that I would likely get most of it back depending on the diagnosis. That turned out to be completely misleading. The moment they saw my cat (for not even two minutes), they gave a hasty diagnosis, then left me waiting for over two hours without any updates. When someone finally came back, I was told they had already spent the entire $1,200--without my consent or even informing me what they were doing--and now I would need to pay an additional $3,400 to move forward. The vet's bedside manner was unprofessional at best and deeply condescending at worst. I also want to note that the vet gave off a racist, dismissive attitude and spoke down to me in a way that made me extremely uncomfortable. This experience has left me feeling powerless, financially trapped, and deeply disrespected--not to mention heartbroken for my cat, who deserved much better care than this. If you value clear communication, respectful treatment, and ethical billing practices, go somewhere else read more

We visited several clinics and spoke with multiple others by phone. Most told us our dog would need to be euthanized, and one recommended a very costly treatment they felt would only be temporary. After hours of trying to get help, we came here late in the day. They took us in, created a clear treatment plan, and provided medication other clinics said was unavailable. The staff was attentive, patient, and compassionate throughout the visit. We appreciate the care and professionalism shown during a very difficult time. read more

Veterinary Emergency Center - My mom's 2yr old puppy. - Veterinarians Near Me - Redlands, California

To see poor ratings for this clinic is kind of sad as we have had nothing but top notch care from the staff. We have had to turn to Veterinary Emergency on several occasions and the Doctors and Techs have been knowledgeable and empathetic. As far as cost, normal for the current climate in Veterinary care. read more

I brought my cat in for active bleeding at his incision site after he had been neutered earlier that same day. Despite my concerns, I was told the incision was not even thoroughly looked at due to swelling, and that the bleeding was merely "drainage." No true examination was performed, and I was given no guidance on how to manage or monitor the issue if it were to continue. Instead, the focus seemed to be on selling additional medication, rather than providing me with the necessary support and care for my pet's recovery. I spent over five hours at your facility and paid $165, yet left without receiving any meaningful help or advice for the condition that brought me in. When I returned to the vet who performed the neuter, they provided clear aftercare instructions and suggestions on how to prevent further irritation from his litter or himself-- all without pushing additional medication. This experience left me feeling as though my cat's well-being was not the priority. I expected a standard of care that includes examining the issue at hand and providing support for a pet in distress, especially post-surgery. Unfortunately, that standard was not met. read more

I don't understand these bad reviews, I just had my baby treated for a nasty rattlesnake bite, they took her in immediately for treatment, she was kept overnight and I was constantly updated on her progress via text and phone calls. The staff were absolutely amazing, so lovely and caring. And the facility is spotless, cleaner than a human hospital. Thankfully my Fern is in full recovery and I cannot thank the Staff at Redlands enough. read more

Veterinary Emergency Center - Before and after Rattler bite to the snout. - Veterinarians Near Me - Redlands, California

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We took our Husky in for blood in urine and very lethargic. He was obviously very sick, as we had to carry him in. We walked in around 7 pm and still by 11 pm had not heard any updates. We were told to go home and that we would be getting a call. Got a call nearly midnight telling us that our guy had an enlarged prostate and that he would need medications. We agreed to treatment. At 8 am the next morning, we were called and told to come pick up our guy because he was ready to come home and doing better. When we got there, we paid them for services and medications. Then we were told to go to a room because doctor wanted to talk to us. When doctor walked in, he said he didn't know what happened, but when they went to retrieve our guy, he was not responsive. What do you mean "not responsive?" We were told he was fine. All doctor could say was "I don't know".They walked us to the back where they were doing CPR and ventilated him. They couldn't get a blood pressure on him, his blood sugar was in the 20's and he was shivering. As an ICU nurse, these were all signs of sepsis. I understand sepsis can be quick and deadly but can almost always be seen coming. You do not go from fine and walking (which we were told he was doing an hour ago) to non responsive. They clearly delayed his care and did not triage and monitor him accordingly. I called AAHA to file a complaint and I was told that that facility had lapsed it's credentialing in 2023. They are falsely advertising this credentialing. They just need to shut down. Did I mention that a year before this devastation, we had our other dog mysteriously go paralyzed in their care. I should have learned the first time. If I went somewhere else, my Apollo would still be with us. read more

Scam Alert!!! We will NEVER go back to the Vetenary Emergency Hospital!!!! Our normal vet was closing soon and we thought this was an emergency situation, so we took our 3 month old puppy, Tater to the closest place, Veterinary Emergency Center of Redlands. We will not make that mistake again! Around 6:30pm, our puppy was having difficulty breathing. He appeared lifeless and then defecated, while laying on his side. We didn't know if he had been bitten by a rattlesnake or ingested something or....but he looked near death. In a panic, we rushed him to the Veterinary Emergency Center of Redlands (next to Burlington retail store in Redlands). Never again!!! Upon arrival, they took our pup back behind closed doors. We had to stay in the waiting room. We were initially charged $160 then they came back and asked for another $400 deposit almost immediately. We still had no idea what was wrong with him, figured it must be serious, so we paid more. When we asked questions, we were told the vet would be out soon to speak with us, but that the additional money was required. After having Tater behind closed doors for 1.5 hours, the vet finally came out (without Tater) and showed us a bee stinger. She recommended IV hydration, overnight hospitalization and other medications. She told us that Tater was anemic and most likely had parasite infestation. We asked the vet what treatments she given Tater for the bee sting? Antihistamines? Steroids? She said nothing, no treatments yet, but she had run a few blood tests for Parvo, Blood Protein and EPOC. Wait, what??? So they had Tater for almost 2 hours and had not treated him! If he required overnight hospitalization, IV fluids and medications, then why haven't didn't they started any treatment? At this point, we had not seen our puppy since our arrival, they kept him behind closed doors, which greatly limited us from fully assessing the situation. The whole thing felt weird. Without any treatment yet, our bill was over $400 already just for the initial exam and a couple of (unapproved) blood tests. But more importantly, if they removed a bee stinger, then why were they just racking up charges by running random blood tests, instead of giving him emergency treatment!?!? They already had our $560 deposit so why weren't they giving him IV fluids, anti-histamines, steroids or something? Especially since the vet said Tater had experienced anaphylactic shock. But still no treatment at all. We felt helpless. Feeling completely irked and hijacked, we immediately declined the overnight hospitalization and IV hydration. Then after waiting, waiting and waiting , a financial coordinator was sent out to discuss an OUTPATIENT care plan with us, which totaled $1001. Now we are approaching 2.5 hours and no treatment. We asked them to give Tater an anti-histamine and steroid shot, so we could take him home. The Veterinary Emergency Center of Redlands spent more time, with up charges and calculating financial expenses rather than actually providing emergency care to our puppy. The is unlike any other pet care place we have ever visited. It was our experience that they unethically take it advantage of people and their pets in emergency situations. Unfortunately, we did not see the 1 star, 2 star and 3 star ratings of the Veterinary Emergency Center of Redlands until our puppy was already admitted. We realize that having and caring for a pet is really expensive, but this was sub-par care for our little guy. Thankfully Tater is doing much better today and we are planning on following up with our regular vet this weekend. Do yourself a favor and research now. Find an animal hospital that has high ratings and is open after hours. Put that contact number in your phone, so if you find yourself in a pet emergency situation, you already have a plan of action. We foolishly did not. We just want to share our experience, to hopefully help others AVOID a similar experience at the Veterinary Emergency Center of Redlands. read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

We brought our cat in for an upper respiratory infection, and overall we had a very good experience. The staff was kind, professional, and made us feel like our cat was in good hands from the moment we arrived. The intake process was fairly quick considering it's an emergency clinic, and the veterinarian took time to explain the diagnosis and treatment plan thoroughly. Our cat was treated with care, and we appreciated the follow-up instructions and medication provided. The only reason for the 4 stars instead of 5 is the wait time--it was a bit long, but understandable given the nature of emergency services. We're grateful to have a facility like this nearby for after-hours and urgent pet care, and would definitely return if needed. read more

SCAM!! Will charge you $165 for a professional veterinary exam, which was actually 10 seconds of a veterinarian coming in, briefly looking at my dog and when I say brief I mean a glance and saying yeah he needs blood work for his age and an x ray to check for blockage will write up an estimate. Her "exam" which I asked front desk what I paid for was an exam which listed "ears clean" "abdominal soft non painful" HOW? Never touched the dog or lifted his ears and didn't touch his abdominal area at all! Oh his Testicles are soft too even though she never felt them! Front desk said she can tell all this by her brief glance ! $165 for 10 seconds of her time! This place is making a killing read more

After my initial visit, my husband picked up our dog and was verbally told by staff that she had a "pinched nerve." However, the discharge paperwork documented a diagnosis of Intervertebral Disc Disease (IVDD) and instructed us to return to the emergency department if her condition worsened. This discrepancy in communication was confusing and concerning. That same night, my dog's condition clearly worsened, as she was no longer able to walk. As a pet parent, I reasonably interpreted this as a deterioration that warranted immediate medical reassessment, especially given that the decline occurred after she had already been seen in your emergency department. When we returned, we were informed of a 4-6 hour wait, despite explaining that her condition had worsened since discharge. I expressed concern and asked why we were required to wait under these circumstances. We were eventually placed in a room, only to experience an additional prolonged wait without physician evaluation. What was most distressing was the lack of empathy demonstrated by staff. When I asked to speak with a doctor due to the urgency of my dog's condition, I was told that if we could not wait, we could leave. This statement felt dismissive and inappropriate given the clinical context and the emotional distress we were experiencing. When the office manager later contacted me, I was told that the department was "busy." While I understand emergency departments can be demanding, a patient whose condition has worsened after a recent visit should be triaged accordingly. My concern was not acknowledged, and instead, the response felt defensive. I was told that the staff member's comment was justified because I was "yelling." I explained that I was frustrated and scared, not hostile, and that the situation called for compassion rather than dismissal. Additionally, I reported a deeply troubling comment that was allegedly made to my husband by the veterinarian--that French Bulldogs should not exist because they are a "bad" or mixed breed. This statement is inappropriate, unprofessional, and hurtful. The office manager dismissed this concern by stating, "I don't hear that coming from my doctor," without further investigation or acknowledgment. Overall, our experience reflected poor communication, lack of empathy, and failure to appropriately recognize clinical deterioration. As pet owners, we entrust veterinary professionals not only with medical expertise but also with compassion and respectful communication . I hope this feedback is taken seriously to prevent other families from experiencing similar distress during already difficult moments. read more

Besides paying $1500 for gas - which we were happy to pay to make sure our dog was ok - it is 10:20pm on a Saturday with no one in the waiting room- I was called an hour ago to pick up my dog and now it has been 45 minutes and no one has brought her out. I begged them to please just bring me my dog as my 6 year old is sleeping in the car but here we are. The conversation is riveting. read more

Veterinary Emergency Center - This is no one getting my dog or walking back to tell them I am here - now 45 minutes later - in the empty waiting room. - Veterinarians Near Me - Redlands, California

If I can save you money and a bad experience with this "hospital". I recommend you not come, not only are they horrible with their customer service but they also treat their animal patients with no dignity. Did I forget I saw a tick just chilling in their lobby. Total $1,6k for an emergency visit for less than 8 hrs and medication. read more

Veterinary Emergency Center - Bill. Total $1,6k for an emergency visit for less than 8 hrs and medication. - Veterinarians Near Me - Redlands, California

I would rate 0 stars if I could. If you can wait and see your normal vet Unfortunately our dog started acting funny on a Sunday. No other vet was open so we had no other option but to come here. We got there and were forced to do a Parvo test even though she has NO symptoms of parvo. Because she was 1.5 years old they "required it." Fine, we did the test. Negative. Then we waited hours to be seen, which didn't bother us. We were aware it would be like this! Finally we get back there to see a doctor, and the Dr ran some test. My dog would not open her eyes they were red and she seemed like she did not want to move. I stated this was a concern to us and Dr said she was fine, maybe she hurt herself and this was a sign of her in pain. Almost a $1,000 later and we were sent home with gabapentin (a pain medicine) . 2-3 days pass and my dog is worse. Went to another vet and the Dr COULD NOT BELIEVE they didn't catch the 2 eye infections my dog had. She was in so much discomfort and pain that she couldn't open her eyes, was crying, and didn't want to move at all. They ran the same test as Redlands Emergency and found the eye infections. How could Redlands not catch this?? I believe everything is done by the vet techs and the vets are not involved in procedures. Waste of money. read more

We brought our little Daisy in tonight for end of life assistance. As soon as the receptionist saw how emotional I was when we checked in we had nothing but compassionate care from the entire staff. Thank you for letting us hold our little pup (17 years old) till the very end. You all are amazing and we thank you. read more

Veterinary Emergency Center - Daisy Dog - Veterinarians Near Me - Redlands, California

Don't come here. They don't care about your pets. They only care about money. We sat in a room for 5 hours without our cat getting care. Our baby was suffering. He had a High fever. Nothing was done to ease his pain. We sat there hour after hour. No one helped my baby. He suffered. I think they forgot about us. I have never been treated so bad. We are going to tell everyone we know to stay away from this disgusting location. 3 stars....wow! Not surprised. You should close down! I deeply regret coming here! We dropped 110 at first. They assumed hhad some cat virus, but he was negative. The visit was 185. By the 5th hour, the lady came in to give me the estimate. 900 more. I was out raged. Im like you left us in a room for hours. You don't care. So no you can't have my cat after showing that your all unprofessional. So 400 later we left with a antibiotic and pain meds. It was all about money with them. If you don't leave your pets with them, they forget about you. Make you sit there with your dying pet. No ty you a holes. Im turning you in to the proper channels read more

I do NOT recommend taking your fur babies to this veterinarian. I brought in my pop's pregnant pug who needed an urgent C-section. It was an extremely emotional situation for my pops--he just wanted to save her. The original estimate was around $6,000, which we couldn't afford. Because they saw my pops' vulnerability, they suddenly offered to "help" by lowering the price to $2,000 for everything, and my pops accepted because that was all he could manage. After the surgery, things got worse. The staff did NOT give us any pain medication to take home, even though my pop's pug needed immediate care after a major operation. I picked her up at night, when all stores were already closed and we had no way to get the medication she needed. I went early the next morning to buy the painkillers, but when I returned home... My pop's pug had passed away. This was heartbreaking, preventable, and absolutely unacceptable. Please be careful before trusting this clinic with your pets. They failed us when we needed help the most. read more

Terrible veterinarian clinic do not go here! They're all about money they gouged you for tests that they know that your dog doesn't need, especially when the dog is dying . read more

Absolutely horrible experience. This place preys on vulnerable pet owners in distress. They demanded a $1,200 deposit upfront, and when questioned, they suddenly suggested $600--all without even diagnosing my dog. It felt incredibly scammy and money-driven rather than focused on care. Dr. Mokosone was cold and impersonal. She seemed adamant that she could only provide recommendations after an X-ray, despite admitting there were only two possible conditions. She didn't even attempt to alleviate my dog's suffering for the most likely diagnosis. Then, she quoted me $950 for an X-ray--an outrageous price--and refused to offer diuretics, which could have at least helped relieve my dog's symptoms in the meantime. It was clear they were more interested in pushing expensive procedures than actually helping. I would absolutely avoid this place like the plague. This was one of the worst experiences I've ever had with veterinary care. If you love your pet, go somewhere else. read more

I never had a chance to complete my review. This is when we took our sweet ba y to the vet for an injury a while back. Jere is how it went 2 hours to be checked in, 12 hours later, STILL HASN'T RECEIVED AN EXAMINATION FROM THE DOCTOR. This is completely unacceptable and a tremendous lack of compassion for our dear pets! I will NEVER, EVER bring a pet to this "establishment" again. read more

My fur baby got herself in a situation, I panicked, called to my local vets looking for an emergency visit. Mine accepted emergency visits. I rushed my baby 20 minutes away. We were immediately greeted by a welcoming staff and after seeing my baby they got her in immediately. I'm satisfied with how we were treated and how they kept me informed throughout her visit. She had to be sedated and boy I was worried, they took good care of her during and after. The facility was very clean and well taken care of. Shes all smiles now! I highly recommend. read more

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They almost killed my baby. I will give it 0 stars if I could. Don't come here OR at least ask a lot of questions, check everything before going home, don't completely trust the vet & do your research. My son & my husband took our 5 month old 10 pound puppy here on a Sunday September 14 because his eyelids were swollen, not sure if it's due to an insect bite or allergies. It was the only one that will accept walk-ins at that time. The vet sent them home with a prescription for Apoquel 5.4mg, 1/2 tablet twice a day. My son completely trusted the vet & gave it to him Sunday night, Monday morning his face was a bit swollen and was lethargic. He gave him another dose as he completely trusted the vet & followed her instructions. Monday night he won't eat nor drink after he got his 3rd dose. I told my son to stop giving the med to our dog (as obviously it made him worse), & to send me the discharge papers so I could read it, turns out Apoquel is contraindicated in dogs less than 12 months old! I kept calling them but the girls just keep saying that the vet (Dr.Tower) will call me back but she never did. Don't take your dog here, I don't know if they were too busy to double check themselves & if they gave my puppy a medicine that's meant for another dog, they had his birthday wrong on the papers too. And the medicine only has "canine" not even his name on the bottle. We had to go to another vet to get a second opinion. I also thought he got demodex mange from the Apoquel cause he developed got white spots & hair loss on his snout. He struggled with skin infection from the immunosuppressant Apoquel which lowered his immunity. Except for some white spots/face crusting, he is back to his happy, playful self thanks to the care of Dr.Troxel of Oak Valley Animal Hospital. Hopefully, he will fully recover from this setback. For some people, he may be just a dog, but for me, he is my baby. read more

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My girl had a medical emergency and we brought her to the vet emergency. Was placed in a room immediately and she was taken back to be seen. Dr. Nikita Tower was very forthcoming and honest about my girl's condition. She helped us make a very hard and humane decision. We got moved into a different room to all be with our beloved pet. Our Peaches went to sleep surrounded by all who loved her. And I'm ever so grateful to Dr. Tower for her honesty and kindness. The facility took care of all of our needs for our girl. read more

Veterinary Emergency Center - They gave us these afterwards as keepsakes. - Veterinarians Near Me - Redlands, California

Brought my yorkie in cause she was lethargic and not eating, they made me so a parvo test which I knew she didnt have so paid 110 for that then we went home because they said it would be a 3 hour wait, we got called back just to get put in a room to wait another 2 hours i kept asking if we were going to be seen and they kept saying once a dr was available so i dont know why they called us back in if the doctor wasnt ready to see my dog. I get that other dogs came in with more urgent matters which would warrant them being seen first but if my dog is in pain the least they could do is look at her and give me an update but no one was giving me any updates. I ended up getting a refund and leaving because of the extremely long wait with no update. I dont know if they forgot we were there or theyre short staffed but they should be more transparent if they arent gonna be able to attend you quick and refer you somewhere else which is what I had to end up doing. read more

Very satisfied with the price, (especially for an emergency) the service and the urgency to see my dog. My French bull dog ate about 45 small rocks. It was Sunday and I had to get her in ASAP. I actually accidentally came here. (Saw the reviews and poor star rating). Meant to go to a vet an exit past this one. Didn't notice till I was checked in and my dog had been admitted that I actually came to the one with the bad reviews! But at that point I was just happy she was getting care. And now I don't understand the reviews and I'm glad I ended up here. They took great care of Griselda. Every single person I dealt with seemed like they genuinely enjoyed their job, and were happy to help me and my dog. I'm a retired breeder who now helps rescue French bull dogs. Ive had my fair share of run ins with vets. This is by far my best experience with a vet. Thank you guys again!!! read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California