They were great at helping our Apollo. We still are not sure what caused him to have the allergic reaction that prompted the early morning visit. The team was great with him and by the time we left his face was starting to get back to normal. I would recommend this location to everyone. read more

Veterinary Emergency Center - Our dog had an allergic reaction to some kind of bite. - Veterinarians Near Me - Redlands, California

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I would definitely return. First and foremost, I was reading previous posts about wait time, expenses, etc... you bring an animal into your household, they become family. These are not toys you can dump. If a human-family member, god forbid, was rushed into the ER, you're going to spend every cent to save them. In my book, if you're going to save a human life, then you should do the same with your pet. Regardless of the debt you'll incur. The Friday prior to Christmas this year, my little lady was rushed here. 4 y.o. Red Nose, Kobe. She was doing good post her spayed procedure couple days early. And then complications came abruptly, needless to say, I was rushing to find a 24-hr ER. I live in Running Springs and Redlands was only 20min away. I felt like I returned to Afghanistan, bum rushing the entrance asking for a gurney or crash cart. Staff told me to pull up to the front and did a team lift to get my baby on the gurney. $4200+ spent to save my lady love. She's my family and I almost maxed out my emergency credit card to help her. I'm pleased to have Kobe running around the house and resting at home, recovering from her procedure and doing well. You adopt, buy or rescue an animal, and they become part of the family. If you can't afford to have a pet, for the rest of their lives, then don't. I'm disgusted when people just say, euthanize them or dump the animal out of their homes. Research before taking on a pet. Studies have shown that, emotional distress in animals being dumped and mistreated. Learn to communicate and understand your animal (learn the signs). Oh yes, depending on the urgency of your situation, you will wait. It sucks, but clearly these Veterinarians know a little more after the initial diagnosis is made than you do. Also, skeleton crews during the holidays or it is how they operate. Happy holidays, folks! 12/2024 read more

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VECR saved our baby cat who was stolen 100 miles away and left to die w/ a broken jaw, severe head injury, and loss of an eye. We did not think he will make it, rushed him here which is the closest ER place to San Jacinto Animal shelter and thank God we did. Not going to go into details on how they fixed my baby Toro, I will go into details on how attentive, caring, and knowledgeable the staff are. Doctors on different shifts will give me a call and leave a voice mail on status, while RN will send us text and photo updates while we live few hours away and cannot be there during our baby's stay. Honestly I was in the worst place in my life but thankfully the staff and Dr. kept me sane, and now my baby is okay and alive. TYSM! Our family is forever grateful! read more

Lack of communication caused a beautiful dog's death. It was unnecessary and very sad. I do not recommend this hospital.

Veterinary Emergency Clinic of Redlands: Unacceptable Experience - My Pet Was Left in Pain for over 8 hours I had an absolutely terrible experience at this veterinary hospital on Monday, July 8, 2025. My pet was in excruciating pain, and we waited over 8 hours without any meaningful updates or follow-up from the staff or doctors at this clinic for my pet to be seen. Despite multiple check-ins, we were ignored while my pet continued to suffer. The lack of communication, compassion, and urgency was shocking. No animal should be left waiting in that condition, and no pet owner should be treated like their concerns don't matter. This visit left me heartbroken, frustrated, and completely dissatisfied with the care--or lack of it--that we received. I would not recommend this facility to anyone who values timely, humane treatment for their pets. RUN as fast as you can from this unprofessional clinic A great alternative: VCA Animal Hospital Ontario Ken Borsuk Pet- Denali Borsuk read more

On Thanksgiving day we took our dog she has not been eating for 4 days.Front desk stuff April was very kind and understanding . Ellen,Marie and Magda and nurse Rebecca .all the stuff at the emergency hospital is very nice .Dr.Hipps is very kind, understanding and explained to us the plan throughly. Attending nurses update every 4 hours I received text and my dog's picture. I really appteiate everything. read more

If your pet swallowed socks, you will be seen right away. If your pet has diarrhea, you could be sitting in their waiting room for an obscene amount of time. My shepsky and I checked in at about 10:30am and didn't get to see the Dr until about 3am the next day, and discharged after 5am. An emergency evaluation was $140. That's the bare minimum charge without any meds, diagnostics, IV fluids, etc etc. Their staff is the kindest I've ever experienced and their lounge is clean, comfortable, and provides all the decaf, hot chocolate, and coffee you could want (also water). They have air purifiers here and there, too, and plenty of outlets for charging your devices. Definitely bring your devices, books, snacks, a blanket, a water bowl, and maybe even a pillow for yourself. My dog is on the mend. Even though it took forever, I would return. read more

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My sweet pup was attacked and bitten out of nowhere, and I had to bring her here urgently at night. She was evaluated in triage, and I was given an approximate wait time which was 4 to 6 hours because luckily she wasn't hurt that badly. I was allowed to go home and they called me when it was almost my turn so I could return. When she was finally seen, the vet was kind, the front desk staff were kind as was the discharge nurse even though they were terribly shortstaffed that night and had every reason to be rushed. I hope I never have to go back there for an emergency, but I certainly would if I needed to. read more

The marvelous staff, including the magical and inspired and talented Dr. Tori Lewis, brought our baby back from death's door of severe pneumonia to a renewed condition enabling her to come home in 4 days. We will be forever indebted to them, and to her. read more

Veterinary Emergency Center - Puppy Daphne resting well outside of her oxygen chamber. Can come home tomorrow. - Veterinarians Near Me - Redlands, California

Very surprised with the bad reviews I've read. Had to take our fur baby on Thanksgiving morning and the staff was amazing. Very nice and very informative. They took care of our Koa and were very patient to our questions. God willing I will not have to take Koa again, but if I do, I will definitely come here. Thank you all for everything. read more

Brought my yorkie in cause she was lethargic and not eating, they made me so a parvo test which I knew she didnt have so paid 110 for that then we went home because they said it would be a 3 hour wait, we got called back just to get put in a room to wait another 2 hours i kept asking if we were going to be seen and they kept saying once a dr was available so i dont know why they called us back in if the doctor wasnt ready to see my dog. I get that other dogs came in with more urgent matters which would warrant them being seen first but if my dog is in pain the least they could do is look at her and give me an update but no one was giving me any updates. I ended up getting a refund and leaving because of the extremely long wait with no update. I dont know if they forgot we were there or theyre short staffed but they should be more transparent if they arent gonna be able to attend you quick and refer you somewhere else which is what I had to end up doing. read more

Well, i have had some nice experiences in the past at this Vet and I say that having to put animals down in the past. But this time, i arrived with 3 people in front of me, my dog was seen shortly after arriving and given a diagnosis. Needs meds and some bloodwork oh as real quick to collect my money. I have been waiting for over 2 hrs since i paid and am still waiting for them to do the bloodwork. The front desk person has 0 customer service and person and just looks PISSED off and very unapproachable. I think this may be the last time here, take my money and make me wait and make me feel unwelcome, way to go!! read more

Jade Johnston is actually a freak. Recommended euthanasia off the bat, didn't have any insightful advice on how to treat my pet. And did not even recommend any dietary options. At the end of the night after waiting 8 hours to finally take my pet home we were prescribed some medicine. Cold, impersonal, insensitive and sickening. We read the fine print behind the medicine prescribed and the side effects actually worsen the already persistent issues. I am absolutely astonished at how much of a sick freak this dead eyed veterinarian was. Before reading the fine print we administered the recommended dosages this morning and my pet was worse off. At the clinic we explained our pets symptoms and the vet was very persistent on choosing euthanasia. We were very clear about our pets symptoms, all of which are very clear indicators of having ingested a toxic amount of sodium. We called our family veterinarian and he can confirm these symptoms. I cannot believe that my pet was exposed to such a sick individual. I would not recommend taking your feline friends here at all. Please stay clear of this place and remember to always document anything abnormal your pet may have ingested and do not forget to include every single detail regarding your pets issues. I understand that all of the people involved were trying their best to do their job, and people who usually leave negative reviews are stricken with grief, I hope you know this is a fully premeditated review. I would not wish this experience on my worst enemy. Jade Johnston seek some help. read more

They let my dog suffer form pain for 4 hours in ER. Finally I took my dog to vet in Henry and they immediately gave some medication for pain. This is his picture after over 24 hours of suffering and not getting medication at this place! read more

Veterinary Emergency Center - My dog finally resting after going to another ER - Veterinarians Near Me - Redlands, California

PROS : provide 24/7 care , professional staff and doctors, comfortable and clean facilities. CONS: expensive, but not sure how their prices will stack up to other veterinary hospitals that are open 24/7 since I didn't have the chance to compare. They do get much busier at night since I was told they only have one veterinary doctor on duty on graveyard shift . I did feel like some parts of the process took longer than it should have like when I was waiting in the car for my dog to be parvo tested, and then waiting for the results. If you're reading this look into and GET PET INSURANCE!!! I can't stress how much it saved my behind. Especially if you have an accident prone husky like mine lol. read more

Veterinary Emergency Center - Waiting for his test results - Veterinarians Near Me - Redlands, California

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Horrible experience! They charged me $160 for the "doctor" to supposedly do an exam and they didn't even touch my dog at all or even inspect him in any way and refused to give my money back. She wrote on her notes that his balls feel normal and his ears are clean but didn't even touch him in any way read more

Overall, I do have to say the service provided was great. My dog Rocco was in need of their help and they have him on track to a healthy recovery after a vicious dog fight. They take the time to answer any and all questions you have and will answer the phone 24 hours of the day. Keep up the awesome work! read more

They were great. Called after my small dog was attacked by our large dog. They took him back right away and saved him. Placed wire in his broken jaw and feeding tube. Kept us updated through texts. Very kind staff. Our baby is home recovering now. read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

Our 16 year old Shiba Inu was having profuse diarrhea and vomiting, so we took her in because she was really dehydrated. The front desk staff were professional and friendly. A triage nurse saw us in the waiting room and then took her to get vitals. She ended up being admitted overnight for ICU level of care. The doctor was able to diagnose her with pancreatitis and gave us options for treatment, considering she is on palliative care for her other medical issues and we didn't want anything invasive. She ended up being discharged in 24 hours and is home on the road to recovery. Prices are pretty comparable to other emergency vet facilities. It's going to be expensive no matter where you go since you pay a premium for emergency services. I really like how this facility is open 24/7. I've had other places where they admitted her but when Monday morning comes around we had to quickly transfer her to either her primary vet or another facility. This place is also very clean and modern. This may be our new go to local emergency vet hospital. read more

Had I looked at the reviews before taking our Queensland heeler Emma I never would have taken my dog here. Emma deserved better. We took Emma in on March 6th because she had somehow cut herself on something and was left with a cut on her thigh. Because she had been licking it was the size of a Quarter. When we walked through the door we were greeted by the receptionist and we told her why we were there and she told us it was a $185 just to be seen. OK I'm ok with that. We only waited for about 5 minutes before they took Emma back. they weren't busy now I know why. They took us to a back room and told us it was going to be $1539.58 to put her under and suture her up. We're like ok. What else can you do if the vet is telling you your baby needs this surgery. So she has the surgery and we pick her up 2 hours later. Emma comes out with about a 2 inch surgical incision wearing a cone. I'm not a Vet so to us everything seems fine. What we thought was odd after looking at it when we got home was they had only put 4 sutures or stitches in a nearly 2 inch incision. Like I said I'm not a vet so I trusted the supposed professional. We followed all instructions on meds as instructed by Vet. Four days later we notice something doesn't look right. Her incision was pulling apart in the center of it leaving a gaping hole. They didn't put enough sutures for an incision that big. Long story short they said she had to have surgery again and charged us another $1151.85 for a surgery that they botched and didn't do right the first time. We should have seen the red flag when on the first day we took Emma we met an elderly lady in the parking lot. She said her dog had broke its foot and had been dealing with this place for a few months and over $6000 later. What ever you do don't take your babies here. It's all about money not the care of your animals. They cut corners even on sutures. read more

When we received attention it was professional and knowledgeable! 4 stars because there is an MD/front of house disconnect between what information is being relayed to family members in the lobby, and the reality of what's happening in the back. For example, Dr said would do x-rays at 7am and aim for 9am discharge. Showed up in person the next day at 8:45am and x rays were only being ordered then. We were told 2hrs from the time the x rays were done at 9 for them to be read. 3 hrs later, were sitting in a waiting room with no updates. Next pet emergency, I'll roll the dice elsewhere. read more

Veterinary Emergency Center - Our 3mo pup. - Veterinarians Near Me - Redlands, California

I don't know what happened to this place in the last year, but it's gone from a professional, warm organization to a complete mess. The last two times I've gone, both during normal business times), I have been left in an exam room for literal hours (3-4 each), with no updates after being told someone would be with me in 10 minutes. While I certainly understand delays if emergencies come in, today, it was that "computers went down" and no one bothered to update me to give me options for three hours. I was there for a total of 5 hours today, which is actually one of my shortest visits. It would be one thing if they managed expectations and communicated with customers, but to ignore them/forget they're there is beyond ridiculous. read more

I took my sweet boy Chewbacca to the emergency room today because he ate something he shouldn't have. I was lucky to catch him in the act so I knew the exact time he ingested it. I immediately called around and was referred here from two vets. I immediately called and they told me to bring him in. As soon as I arrived they took my info down and his info and took him back right away. I knew he was in great hands when they were so sweet to him. He was nervous but they made sure he knew he was in great loving and caring hands. The front staff was amazing and they calmed my nerves down and let me know what the process would be step by step. In the end they had to help Chewbacca vomit up what he ate but he did so good and the staff was there with him the entire process. When he came out he was so happy and as of now he is still doing good. I would highly recommend this animal hospital as they genuinely care for each pet that comes through their doors and help the pet parent remain calm. Thank you again for helping my sweet boy. read more

Veterinary Emergency Center - Happy Chewbacca feeling a lot better now. - Veterinarians Near Me - Redlands, California

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I called in advance the lady on the phone amazing I let her know the situation with my dog also that I would be coming in with my very vocal autistic son. Unfortunately I don't have anyone to watch him. It's Sunday night almost 10 o'clock. The lady said that she would let the front desk know I was coming. I realized my dog was in more pain than I thought and had hard trouble getting him into my jeep so when I arrive to the vet, I called to see if I can get someone to help me get him out of the car after no one answered for 10 minutes I decided to unbuckle my child and go in when I walked in. I asked if I can have some assistance with getting my dog from the car because he was a big boy and the lady looked at me and said what's wrong with your dog and I said I don't know exactly I just know that he's in pain. I said I called earlier and gave her my name and she really replied with we get lots of calls. I had to pause for a second I could not believe the rude tone she used and I said I'm sorry the lady on the phone said she was going to let whoever needed to know no that I was on my way with my dog. She asked me if my dog could walk. I said yes he can. She said then what's the problem? I said again he's in pain. I had trouble getting him in the car, I don't wanna force him to jump out if he's in pain she then told me to drive my car up to the front door. Walk back to the car strapped in my autistic. Son pulled up to the front and waited. Then a man and woman came out really nice. By the way the lady who came out was very helpful. She suggested I stay in the car to sign my dog in over the phone even checking if I can do so.. I know to others it may not sound like a big deal, in and out and going into places you don't know can be very hard on them. I was also told on the phone that it was an hour. Wait when I got here I was told 2 to 3 hours. I will not be having my dog checked here they need to train some of their staff better we see our animals as our children you need to treat them as such. read more

My 10.5 year old German Shepherd had been sick for the past 2 days and I was told by my regular vet to take him to the emergency room after some of his bloodwork came back with alarming results. My dog sadly had a tumor that was likely cancerous that had ruptured causing him to bleed internally. I had to make the extremely difficult decision to put him to sleep due to his likelihood of recovery being low. As terrible of an experience as this was, I could not have asked to have it happen at a better facility or with better staff. Literally everyone on staff here is so incredibly compassionate and kind, referring to everyone's pet as "your baby". They treated my dog like family and I had a wonderful ER physician named Dr. G taking care of us. This man was so incredibly intelligent, patient, compassionate and empathetic to my situation. In no way did I feel rushed to make any decisions, and Dr. G was so patient in explaining everything and answering mine and my wife's many questions. I felt as though my dog had received both the best medical care and most love possible during this devastating experience. Thank you so much to all the staff here and Dr. G for going above and beyond for us during this painful experience. If I could give 10 stars, I would. read more

We were given a German Shepherd on Friday night; we discovered he had a UTI and ear infection. Urgent Care couldn't take him so we went to the ER. We arrived between 2:30 and 3:00 p.m. and it took until 9:00 p.m. for them to evaluate and treat him; the vet is absolutely wonderful and that's why I gave three stars, but we had to keep asking when we would see her as the staff, while very nice, seemed to forget we were there and sometimes we only got seen right after asking how much longer it would be. One time we were in a room for over an hour before I asked and then the vet came in. We had our dog's old medical records showing the same urinary problems as he has now but the staff didn't seem interested in reading them. I realize they are an emergency center but the vet raised some questions that had been addressed before. Another thing I don't understand: they said they had a lot of patients but they only have ONE vet? Of course, being an emergency center they charge a lot - we left $700 poorer - but with all that money they only hire one vet for each shift? And the waiting room AC was apparently set to about 60 degrees. read more

Here with my dog at an ER visit. It is packed and the staff is laughing at the front desk and a lot of standing around. I have already been waiting two hours and nothing seems to be moving. I don't recommend this location very unprofessional. Short staffed and unprofessional read more

This place is the worst!!! Don't come here!!! They just want money. Don't even tell you the condition your pup is in. They just speak numbers! Less than one star if possible!!! read more

I would highly recommend Veterinary Emergency Center of Redlands. They were quick, efficient, and they took outstanding care of my toy poodle, Lacy, when she needed emergency surgery due to pyometra on 9/22/2024z They are fairly priced, and they were upfront and straightforward with me, with no hidden or extra fees. Their staff was beyond helpful and their service outstanding. I haven't stopped talking about this place since getting my little girl back! read more

Veterinary Emergency Center - They sent me this photo of my little girl 4 hours post op - Veterinarians Near Me - Redlands, California

My dog was there from 8am-730pm. First off I went to the wrong vet, meant to go to the one on Redlands blvd. I called the wrong one. Spent over 5,000. CT scan and bloodwork work. I waited over 2 hours for them to bring my gal out to me when she was done. I had to ask several times and was told it was busy. The thing is people were getting their pets while I sat there and my gal was stuck in a cage in back. I should have taken the meds and left and brought her home. She has a pinched nerve in her back. Were they being thorough or just preying on my love for my pet and knew I had care credit and knew avail balance. I don't know. read more

They treated my dog for a stomach issue and he had to be held for 48 hours, but he was doing well within the first 24 hours and they sent him home early. It's very clean, welcoming and nice inside! Keep in mind people, this is an EMERGENCY VET. They are more expensive than a NORMAL vet because they handle EMERGENCIES. Don't come here expecting your local vets pricing. They charge what all other emergency vets charge. Just like emergency room hospital bills versus regular doctor's room visits, emergency is more expensive because it's critical care. read more

We all know that Emergency Pet Hospital cost a ton but that's not what my review all about. All receptionist were nice but the services is so slow, to think that's an emergency clinic . We check in at 8AMish and our dog was checked by the vet at past 12noon. Vet talked to me around 4PM and discussed our pet's condition. After our conversation, she told me that our dog will be released soon.... And that soon was 7:30PM. read more

A lot. First of all the wait time is ridiculous!!! Waiting over 4 hours for a check up, was asked to wait in car after waiting in a room for hours with out being seen by vet. I would not ever bring my pets here again!!! read more

Brought my 9 month old pup here because he was sick. The staff told me anywhere from $1500 to $5000 or more depending on the severity for treatment, I couldn't talk to the doctor unless I paid $160. So because I didn't have the money for it, I was forced to bring my baby home to die. They treated us like he was nothing. I had to pick him up from the back of the hospital and it took them twenty minutes to bring him out. I had to bring my baby back not even 12 hours later to be cremated. read more

I have unfortunately had to take two of my dogs here and although the wait can be long (triage) and it's expensive (it's an emergency vet) I can't say enough good things about this place. The staff up front has always been friendly, even offering snacks to the those waiting in the lobby. The techs have always been super helpful and knowledgeable and the veterinarians (Dr. Tower and Dr. Lewis) have been amazing. I've never felt rushed they took their time explaining all the information and results and did so with compassion. We had to have one of our girls put down and everyone was so sweet and sympathetic and gave us time to say goodbye. read more

This emergency center has excellent amenities but the medical care they provide is questionable at best. My dog was taken in for a simple lac repair. First off, we were given an initial quote based on a number of completely unnecessary lab tests and diagnostic exams. My wife is a physician and I am finishing up medical school, so we have an idea of basic medications and diagnostics. The initial quote contained LFTs (Liver Function Tests) to make sure that it was safe to give NSAIDs (which are cleared RENALLY) and an NSAID panel (but our dog has no history of nephrotoxic medications or renal compromise) to make sure "it was safe to give NSAIDs." That would've easily been over an extra $300.00 if we did not have the knowledge to deny those orders. Secondly, when we dropped her off, the quoted wait time was 3hrs minimum and 6hrs maximum. At 7-8hrs I still had not heard from the office so I called back, and they said she would be ready in 30min. When I picked her up, it was obvious that they had JUST done the sutures right when I called. The bleeding and discharge was profuse, and skin was highly erythematous - you could tell that it had just been stitched. Additionally, the stitches were uneven and pretty poorly done. Our dog basically sat there for 7 hours with nobody touching her for a procedure that takes 10min. I wonder how long she would've sat there if I hadn't called. We had a much better experience with the Vet ER in Ontario - if you have the option and the situation isn't too dire, I'd highly recommend going there over this place. read more

Think twice and be very cautious about going to this place , the vet and staff are horrible people , this is a money hungry place , they absolutely don't give a shhh about your pets , all they care about is money , this is the MOST EXPENSIVE place to bring your pet , an average vet cost around $40-$60 so they can check ur pet , this place charges $165 and they DO NOT CHECK your loving pet in ur presence, they take your pet in the back somewhere and you don't even know if they checked them or not , think about this , they'll check ur pet and it doesn't mean nothing they will still tell u , u need x rays blah blah blah so what's the reason to charge $165 , MONEY HUNGRY , and u feel trapped , ur sad and concern , and they corner u with a huge fee to continue your visit , we were still in the room and a employee comes in with a debt card scanner to charge u smh wtf , like we're sad and thinking about what to do and they come in and make sure they get there money! Instead of being done and charging u before you leave , NOPE , they'll come in ur room and take ur money , STRAIGHT DISRESPECTFUL MFS! And the front staff will be giggling talking about going out stories and laughing while u sit there sad about ur pet! The lady veterinarian comes in with a straight attitude no answers nothing , because they want ur money money money , this lady is unprofessional and very rude / disrespectful! So again , this place has to be the ABSOLUTE very last place u should take ur pet , if u love ur pet , don't bring them to this horrible place don't! But if u do watch them walk in with the debt card scanner to charge u asap! lol crazy I never seen a place like this , u would think they know ur pet is suffering that they will be concerned and really go out there way to help , NOPE! IVE been to many veterinarians over the years and this place is the WORST! I RECOMMEND U DO NOT BRING UR PET HERE , if u can wait the next day to take ur pet somewhere else DO IT! TRUST ME! This place is EXPENSIVE! $165 just so they can see ur pet somewhere, $800-$6000 for medications and possible surgery if needed! If I can leave NO STARS I would! u want to get robbed , and have them not care about ur pet then this is the place for u! read more

Emergencies always seem to happen when your regular vet is closed. My dog was vomiting blood on Saturday night i ran to the emergency center-- it did take time because they had critical patients ahead of us but they found out he has pancreatitis. The staff and the Dr Hipp were fantastic. Side note the office is super clean. I recommend this place highly. read more

This place was amazing! I would give them 50 stars if I could! Last Saturday, my dog's left inner ear was very swollen and red. It wasn't a life-or-death emergency, but I didn't want to wait until her regular vet was open on Monday to start treating it. I live in Beaumont (about 30 minutes away), but this was the closest 24-hour vet around. I called ahead to ask if they could see her, and the lady that answered was very kind. She told me that they could see her, but it would be a long wait. I was okay with that, as I just wanted to get her seen. We arrived and the place was immaculate! I'm a registered nurse, and this was seriously nicer than some of the "people hospitals" I've worked in. Haha! They triaged my Bella quickly, then told us that although the wait would probably be about 8 hours, we could wait at home and they would call us when it was time to head back over. I appreciated this so much! For a situation like ours that was not a dire emergency, it was so nice to be able to go back home to sleep until it was our turn! The wait ended up being way faster (only about 2 hours). We headed back in when we got the call, and we were seen quickly. Dr. Adams was so wonderful! Her bedside manner with nervous dogs is just so natural. My sweet dog, who does not have a mean bone in her body, growled when the doctor walked in because it's a scary situation (I've actually never heard her growl before). Dr. Adams didn't miss a beat and just joked "Stranger danger!" Haha! They were able to do a swab to determine if the infection was bacterial or fungal, and the test results showed up right away - no waiting a few days! They washed her ear out, and did a thorough exam to make sure it wasn't something worse, like a foxtail. They prescribed ear drops and an ear washing solution, both of which they have available to take home right away. Within 24 hours my dog's ear was already looking much better. It's about 4 days later now, and even though we still have about 6 more days of ear drops, her ear already looks perfect. Also, they have a Keurig. I can't stress enough how important free coffee is at 2:00 a.m. These people are angels! Everyone I encountered from the first phone call, to the front desk, to triage, to the doctor, to the person who did the discharge teaching... all were absolutely amazing! I'm so happy to know they're here if I need them! Finally, I'd just like to add that this is my first dog ever. We adopted her from a shelter about a month ago, so very often I feel like I'm learning as I go. When I first noticed on a Saturday night that my baby's ear was red, I initially panicked because I didn't even know where I could take her on a weekend night! This office made me feel so at ease! I'm so happy that I'll never have to worry about where I will take my puppers if an after hours situation arises again. read more

Veterinary Emergency Center - Bella! Her ear is all better thanks to Veterinary Emergency Center of Redlands! - Veterinarians Near Me - Redlands, California

This facility is absolutely the worst animal facility I've ever been to. Our close friend Tari, brought her 8yr old female cat into this facility on Thursday night at 8pm for treatment, they did not start any treatment until 2:00am Every day they kept calling her for to spend an additional $2,300.00. After spending close to $9,000.00 dollars, the Veterinarians with the hospital were calling Tari and screaming at her over the phone "if you don't pay us anymore money, your cat is going to die" They withheld food and water from her cat, since Thursday. I am writing this review Easter Sunday morning. I drove Tari to the hospital to pick up her cat, we arrived at 5am. Her bill was paid in full as of 9pm Saturday night, the receptionist printed out the chart they had for her cat and 3 pages of bills. She then told Tari they were not going to release her cat until she paid an additional $1,800.00, which had already been paid through her mother's Care Credit account. The care her cat received was appalling, three different Veterinarians that were involved with her care all had different opinions and each one contradicted the other two as far as care. Tari was charged for items that her cat never received. Basically they extorted her savings until they depleted her accounts and maxed out her credit cards. Shame on you, how dare you to have the gall to call her screaming that she's a terrible person for not putting her cat down. While driving her and her cat home, her kitty was alert and looking around and put the window. Very happy to have been sitting in Tari's lap during the 1hr plus ride back home Avoid this place like the plague read more