Great customer service! Staff is very attentive. I called and spoke with Darnell. My cat Bentley had not eaten in over 24 hours. Darnell told me I could bring Bentley in right away. A text was sent to me for the Pre Check I arrived and was brought in within minutes. However, we had to wait over 2 hours due to other more urgent animals who needed to be seen, and that was fine. Blood work and xrays were done and reviewed immediately and thank goodness everything was normal. Tanya, the tech was very kind, and so were Luis and DJ! Those two worked well together. DJ is the cat whisperer! He was able to rub Bentley's belly in the Xray room and Bentley almost fell asleep! The staff here are all so patient, kind, courteous. Dr.Courtney Williams was also very patient and kind and explained all the possibilities of Bentley's lack of appetite. I was able to be in the room and or watch procedures the entire time. I pre paid the bill from a text message, with an invoice explaining all the work. The entire place is very clean and organized. I hoghly recommend the Veterinery Emergencrmer Pacific Dining Car). This is a 24hour Veterinary 5 star service! read more

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Such an amazing group of people who took such good care of our dog who needed stitches after a pretty bad laceration on his paw. I was so nervous and overwhelmed but they treated him with such respect and love. Everyone was amazing. So grateful. read more

I already use a home vet that has been wonderful and had last done a full Senior Exam on my older cat 4 months ago. Results of physical, blood tests and urinalysis were excellent. Unfortunately over the past week he slowly became less interested in eating or drinking. I reached out to my home vet who said we needed to do bloodwork again and X-rays to see what was going on. It was a Friday and the soonest we could do X-rays was after the weekend when my vet would be at a clinic he also worked out of. Didn't think it would be an issue to wait until then. Unfortunately by Saturday evening it was obvious to me that my cat's health was deteriorating and I started frantically trying to find an emergency vet to see my boy right away. Thank goodness I found VEG on Yelp! I called them and they answered immediately and put a vet on the phone to briefly discuss my cat's condition. She told me I could bring him in right away. When I arrived they brought us to an exam room where my cat was examined by a vet tech and then the vet came in for further examination. Dr. Stephanie Kuo was very kind to both of us and spent the time to discuss his health history and my observations and concerns. She suggested a plan of action to diagnose and treat my beloved boy. Dr. Kuo stepped out of the room to get me a written estimate of costs. The initial estimate was sent to me electronically and was certainly higher than I anticipated but in discussing with Dr. Kuo she explained that the bloodwork was done in-house so that results were available for analysis almost immediately. The X-rays would be analyzed by a Radiologist within approximately a half hour. At that point I asked the doctor to begin immediately. One of the nice things about this clinic is that they have no issue allowing a pet parent to stay with their pet the entire time. Except the X-ray room. Although you can watch the X-rays being taken through a large window. I could go on and on about how thankful I am to Dr. Kuo and the entire staff for taking such good care of my boy. The results were not what I hoped for him but at least for now I know what he's dealing with and I can give him as much love and happiness as possible to enjoy whatever time he has left. If you have an emergency I highly recommend VEG for your pet. read more

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I cannot thank the staff enough, from the receptionists at the front to the manager & the Dr.s, Nurses & Techs. Everyone was beyond polite and pleasant and took such great care of us as well as our guy Rylo. Dr. Tigler & Dr. Cintola gave us timely updates and they were completely honest and transparent with everything. I only wish we knew about this place sooner. I'm a super picky dog mom and this place checks everything off on my list! The facility is clean. They offer snacks while waiting to be seen. They allow you to stay with your pet (which is a huge thing for us). We love the staff at VEG and recommend them to anyone who might need an emergency place for their pet. read more

Veterinary Emergency Group - Entrance of building - Emergency Pet Hospital Near Me - Santa Monica, California

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You don't ever want to have to end up here, but I somehow found myself visiting twice within 3 months with my dog, both times with wounds that needed cleaning/stitches. The technicians had such a kind bedside manner and treated my pup so well, and offered me drinks and snacks during the wait. Yes it's unfortunately very pricey but I thought it was easily worth every penny when I compare my experience here to previous urgent care vets that I've visited in the past. read more

This is an exceptional practice. I could not recommend them more highly. Although my precious little kitty did not make it, the vets, staff and front desk did everything, and more, to try and save her. The compassion and love I experienced will stay with me forever. Thank you VEG from the bottom of my heart for everything you did. read more

VEG is wonderful in their transparency, and their commitment to keeping you with your animals when in distress. Truly amazing and rare. May more emergency rooms with a similar ethic pop up. However, we are only providing a 3 star review for other reasons. Even though the doctor on call was thorough, we left with a 2K bill, and inconclusive results. The doctor simply recommended we get an "emergency MRI," that runs between 5-7K. We did not get the emergency MRI, as we did not believe our dog suddenly developed a spinal disease overnight, and we wanted to observe her before making a rash and potentially unnecessary move. Suffice it to say, our dog stopped eating and drinking, and on the next night, we called VEG and spoke to the doctor on call (a different one.) We asked if it's possible to do a drip for some minerals and water, since our dog was clearly becoming dehydrated. The doctor on call blatantly said "she is not eating and drinking because she is in pain. And you are masking the problem with hydration. You need the MRI." She said we could come in the next morning if our dog continued to refuse water, as her symptoms were getting worse. The next morning, we awoke to our dog shaking and clenching her teeth, in extreme distress. Since we did not want to meet the resistance and aggressiveness of potentially the same doctor, we went to a local vet. He immediately provided the drip and a B12 injection. He said an MRI was not necessary, and that there was no disc disease present. He said the 2 drugs VEG provided were also unnecessary, and that we "shouldn't" use. He provided some natural supplements and returned our girl completely changed. As soon as we returned home, our dog immediately drank and asked for food, and began to recover miraculously...By tremendous Grace. This was a blessing. If we had listened to VEG, we would have thrown away 7K (who could afford this?) on unnecessary testing, and our dog could have gotten rapidly worse. It was wrong of the doctor on call the second night, to refuse to provide hydration, and instead, to tell us we are "masking" the problem. So -- 5 stars for transparency and allowing you to stay side by side with your pets. But 0 stars for potentially excessive tests at very high fees, and some doctors (1 in our experience) who was unprofessional and reactive. We are blessed to have found the most incredible vet, who immediately provided the necessary, experienced care (at 1/6 the cost) -- that VEG refused to provide. Here's how VEG could improve: make sure each doctor on call has the emotional and mental bandwidth to handle emergency situations. read more

kind vet techs but experience ruined by malpractice, illegal proceeding, and fraud multiple failed blood drawing attempts had my normally calm at the vet cat screaming and had to be sedated a lot (update all those jabs scarred with multiple bumps) , negligent phone services (they don't call you as scheduled or call back when they say they will, no updates but charge you for them), also did not call for permission to do new treatments/give new meds that were not originally on the plan like they said they would so we were charged more without approval. Completely unacceptable, vets must have consent to perform procedures/administer medication. This is a clear infringement on informed consent. Sueable offense on it's own. Make sure you request an itemized receipt because there were extra charges there that made hundreds of dollars difference for services that were not performed and other price discrepancies. I would be careful about keeping an eye on the treatment! I tried resolving these issues with the Medical Director Jonathan Yashari but he dodged my calls and emails for weeks. I still have not received a refund for fraudulent charges or any accountability for the malpractice. read more

I brought my cat in with respiratory distress. Everything was great except $2,500 into things, I discover they don't have a Cardiologist on staff and I now needed to take my critical cat out of the oxygen chamber, drive to another facility, and pay them thousands more to hospitalize my cat overnight so he could see the cardiologist in the morning and continue what I thought this 24 "emergency hospital" would do. So it was very disappointing. I also noticed that when my cat was in the oxygen chamber at VEG, he was not thriving like he later was at the new 24-hour hospital's oxygen chamber. He had not been given any medication yet, either, so that leads me to think the settings were different. He was literally rubbing his face in happiness against the new facility's oxygen chamber plexiglass cage versus still focusing on breathing and looking terrible in VEG's oxygen chamber. Again, at the time I saw him in the new hospital's oxygen chamber, it was not long after i delivered him to them with no administered drugs yet. I even made it a point to ask them if they'd given him any medications or done anything other than put him in the oxygen chamber yet, and they hadn't. The emergency doctor I saw at VEG went above and beyond for me, though, in terms of service. He told me later that he had been off for 45 minutes but didn't want to change shifts during my cat's critical care. He also personally called two other hospitals to see if they could take on his care since I had to transfer out of there right away. There was also a young woman who came around offering snacks, smiling and saying "theyre free, so you may as well." While I didn't care about snacks at that point, I sure wish I'd had that service at the new facility hours later! Overall, I think the operation at VEG in general is great. However, people are dealing with dying family. So for those whose news doesn't end on a positive note, a little privacy is warrented. Meaning, after intake and after diagnostics, giving the option to clients to move into private rooms for bad news is respectful and desired, and I later told them that via a client survey I received. Most people won't want to break down in front of a room full of strangers. One last thing, I also told VEG that if they're going to call themselves a 24 hour ER, then BE a real emergency hospital with access to all specialties and all machines (MRI, etc). I'm tired of supposed ER hospitals that charge a fortune not having the necessary emergency staff or equipment on hand! This is the second time it has happened to me in a critical situation, and I've had to leave to go to a REAL ER for my animal family member!! That is NOT acceptable. If I took my human child to a human ER for an emergency and was then told I needed to leave to go to another hospital because they didn't have the specialist or machine I needed to save their life, and hope they do not code in my car on the way, can you imagine the public outcry and bad press? Maybe I'm being nieve, and that has happened, but if so, I've not personally heard about it yet. All I do know is that these expensive animal hospitals get away with it right now! What happened to doctors being on call? read more

I recently, and very unfortunately, had my second experience at VEG (I mean, who actually wants to go to the vet emergency room?), never imagining they could come close to being as kind and wonderful as they were the first time, but they were just as remarkable in every way. A little over a year ago, we lost a beloved family dog in the most unfortunate way - a passing that wasn't planned, but had to happen in the midst of medical crisis. They saw us quickly, they were patient, and loving both with my pet and with me. They never made me leave his side, and when I couldn't bear the thought of leaving him overnight, they patiently taught me to care for him at home. When we had no choice but to bring him in to help him pass on, they never rushed me. They made us comfortable, they kept everything calm, quiet and showed us both deep respect and genuine understanding. Now, a little over a year later, our last beloved pet was declining quickly, and we were very stressed about what to do. How to make that god awful choice to end a life after 17 years of being an important part of our family. They worked with us on a plan that required extraordinary generosity and flexibility on their part. They received us with warmth, and so much kindness. They offered our dog "goodbye kisses", which surprised and delighted us (and her!), they made us feel like our moment, our experience was important, and significant and re-assured us every step of the way. Two days after, with our eyes still swollen shut from crying, when the phantoms of our beloved pet family members are everywhere and it all feels just terrible- arrives a package with the kindest hand written note signed by our technicians, wishing us well, sharing a darling jar with fur clippings and paw prints. We feel like there is no good time to visit the ER Vet, and we hope we never do again, but knowing VEG in Santa Monica is there with their caring staff, that they bore witness to our pain and love in such a generous and understanding way, is at least reassuring that when we do find our way to loving a pet again, they are there for us. Thank you VEG, and especially your new technician Jonathan, who is an actual angel of a human being, and as well the sweet and funny Nurse Sarah, who knew exactly what to say and do in an impossible situation. read more

The facility is very impressive, and the staff is very attentive and kind. Only one thing really bothered me: my dog was having extreme anxiety and crying in the most horrible way while waiting for the vet tech to secure his IV. The thing is it was pretty obvious the vet tech was very new. I totally understand everyone needs to learn, which is why I stayed patient and let her do her thing. But his anxiety was getting out of hand and he was even upsetting the other animals. The lead vet needed to take over and she wasn't doing it. It was agony watching him and hearing his hysterical cries. Again I totally understand we all have to learn things this way obviously, but it went on for SO LONG. I would still go back here because everything and everyone is top notch, but I would speak up this time. read more

We had just picked up.a kitten ft om a Craigslust ad and immediately realized it was very sick. We immediately took it to VEG. They immediately started working on her. The doctors were wonderful. Lots of clear communication about what was happening. Staff was caring to the kitten and my daughter and I. She eventually passed away. I sm glad she at least recovrd love and care in her last hours of life. Dr Lin and hef staff are very caring people. Thank you so much. read more

I can not say enough nice things about the team here! My pup had a severe tongue laceration & they did such a wonderful job taking care of him & me. At one point there were 6 people around the table caring for him during his procedure. I would absolutely recommend them in an emergency situation. read more

Veterinary Emergency Group - Team in action! - Emergency Pet Hospital Near Me - Santa Monica, California

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I'm glad I found this ER for my little pup. We got the care he needed. Well run ER, attentive care.

I cannot be more grateful for the wonderful staff at VEG Santa Monica. This morning, my elderly cat accidentally ingested part of a toothpick, and they were incredibly kind and efficient, literally zero wait time, and helped her induce vomiting right away. She successfully threw up the toothpick shard within minutes and they were so kind and considerate throughout the entire process. I love the open concept for the space too so you're with your pet the entire time. A huge thanks to Dr. Fink, Luis, and the wonderful nurse and receptionist who calmly took my very panicked call this morning. I'm forever grateful. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Santa Monica, California

VEG took phenomenal care of my cat. The doctor and staff were very thorough and comforting during our visit. They answered all of my questions and really showed that they cared about the treatment and comfort of my cat. I am beyond grateful for their services!! read more

Helpful, timely, kind, respectful. Took our dog here when he wouldn't stop puking in the night. They brought us so much peace of mind and helped our sweet puppy who is happy and healthy now. read more

Doctor Chavez was an amazing doctor to my beautiful r.i.p lunar my cat . I won't get in to much details but there need to be more doctors out there like her in vets . I'm still mourning my beautiful baby . She went above and beyond for us thank you . read more

Veterinary Emergency Group - The hospital - Emergency Pet Hospital Near Me - Santa Monica, California

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Phenomenal! Thank you Dr Fink! Dr Fink saved my dogs life after he had a severe reaction to K9 advantix. I hope he gets the credit he deserves. A few points I'd like to make about this place: 1) Affordability. We are all aware vet bills can sometimes be astronomical and have all heard the horror stories of (other) animal hospitals unable to fund life saving care when their clients couldn't afford it. I am embarrassed to say I am struggling financially. (For this reason, I made a burner account just to leave this review.) Funds are terribly low. My worst fear is losing my dog and Dr Fink did not let that happen. They (very) generously worked out a plan and helped me. I could not believe it. 2) Facilities. The hospital was the cleanest I've ever seen. It did not smell at all. The floors and tables were practically sparkling. I've worked in animal related fields since I was a teenager so that is saying something. 3) Transparency. They allow owners to stay with their pets the entire time, through triage & I was told even during surgery. It was so much less stressful on him, myself, and probably the staff this way. It built trust and reduced stress during what I'd consider one of the most stressful situations one could experience. Pets are family and they understood that. 4) Compassion. In addition to all of the above, they have gone the extra mile and created some sort of donation fund. I forget all the exact details due to the stress at the time, but I remember hearing I could even donate when I am back on my feet. When I financially am able to I definitely plan to donate so that they can continue to help people going through what I went through that day. Racing to an animal hospital in the middle of the night, trying not to cry bc your pet is on death's doorstep, knowing you probably can't afford to save them is something NO one should experience. But we know it happens all the time, at least at other veterinary hospitals. No one should have to feel their world shattering like that. I am so beyond grateful to VEG and Dr Fink for saving my dog's life and not turning me away. It just goes to show there really are vets out there who care. I looked at the lowest reviews on here and I'm convinced they just have to be a load of crap bc they literally saved my dog when I couldn't afford to. In 34 years of owning pets I have never seen that before. Maybe these people leaving negative reviews don't understand the cost of veterinary visits and treatment, or that the office fee alone for emergency vet visits is always more than your regular veterinarian. IDK. But I do know they sure as hell made a miracle happen for me and my dog is alive bc of them. If they this hospital was not specialized in emergency visits only, I would make them my regular veterinarian. Thank you again a million times over Dr Fink, for saving our most precious family member. read more

Amazing , efficient and so helpful ... My new dog jumped out the car window and smashed his front teeth out They saw him immediately and referred me to a doggy dentist . Everyone was very friendly and genuinely concerned for Norman read more

I went there when my dog was limping to get someone to look at his paw and get antibiotics. Before the vet looked closely he said he needs x rays of both paws. Tranquilized the dog with something so strong he told me the dogs heart might stop ???!! Over an infected paw (my regular vet later diagnosed this as a bug bite within a few seconds)?? Ordered a bunch of blood tests. And kept us there 4 1/2 hours !!! My dog was panting so hard from all the meds that we thought he was going to die !!! He just needed antibiotics and my regular amazing vet was no longer open for the day. Never again !!!! Over $2,000. The only attention we got from the vet was him running over with his iPad to tell me about all the [unnecessary] tests he was going to order. The nurses however were great. And other vets seemed okay. But it's a big upselling of services for money. I waited 4 1/2 hours for what amounted to maybe 15 minutes total of vet time (including the bill inflation time). I will never go back! read more

I can't say enough positive things about this pet emergency room. I came in with an ill Guinea pig. Unfortunately my lil guy didn't make it. The staff and Doctor Leung were so knowledgeable and compassionate they made us feel so comfortable. Unfortunately we made the decision to put him down. The staff were very supportive and made the process very easy. I'm very grateful I found them during my emergency need. I highly recommend them. Thank you Doctor Leung and staff! read more

Veterinary Emergency Group - My guinea pig's paw prints and locks of hair. - Emergency Pet Hospital Near Me - Santa Monica, California

Wow!!! Ten stars!!! ERs for people should be like this!!! I can't say enough good things about how well we were both taking care of when I brought my cockapoo in this morning. Everyone at VEG was very skilled, very knowledgeable, and extremely kind. My dog was exceptionally well taken care of, and the veterinarians, nurses and assistants were all absolutely incredible. The facilities are spotless and state-of-art too. It's really awful and scary to have to bring your pet to an emergency room. The VEG team made everything as comfortable, safe and loving as possible. You & your animal will be in the very best care. read more

Our experience couldn't have been any better! We were nervous taking an injured outside cat with a mangled paw (whom we've only been feeding for a month) in for treatment. Everyone was calm, thoughtful, loving, and kind. They took us in right away and were so gentle and caring. Not being prepared to rehab this kitty (I thought they'd keep him for a night or 2 after sedation), the staff was so helpful with suggestions in what we would need, and overall super supportive with this stressful situation. They even gave us a carrier to take him home in and some litter trays. I'm so happy Honeybun got the best care here and is healing up very well. Thank you! read more

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Do not use this clinic , they are scam I took my dog there because she was not feeling good After the primary exam,Dr stated that as he touches the stomach he feels muscles are tight and dog is in pain and may need emergency surgery and suggested to do all the blood work, culture, ultrasound etc. .. After spending few hours there and running the recommended test, the Dr stated that there is nothing wrong with my dog and just gave me probiotic pills and charged me $ 1300 Meanwhile , my dog is still not feeling good and when I went back after a week to let them know that the problem still exist, they wanted to charge me more for more test and X rays etc... There are many other vets that you can take your dog and have a correct treatment read more

The most immaculate and peaceful facility. The staff was gracious and compassionate, the wait time brief. No one shamed me about finances and they treated my pet with very gentle care. Dr Lawrence Crossfield was very kind and handled my kitty and my anxiety patiently. Both nurses were attentive, kind and not distracted. From reception to the ER space It was a very positive experience. My kitty is resting comfortably now. read more

Please consider this wonderful alternative option for ER Treatment of your furry family member! We highly recommend Veterinary Emergency Group (VEG) to anyone who loves their furry family member as much as we love ours! VEG is the only ER Vet clinic that not only allows you to stay with your cat, dog, hamster, etc., they encourage it. They know how important it is for you to be with your pet. Just imagine your dog being your child. You wouldn't hand them off to the nurse and say "Thank you, see you in a bit", right? So, why would you do that to your furry (or feathered) little one? We learned about VEG while driving by as it is not too far from our house and decided to stop and take a look as we were looking for an alternative to other Animal ER clinics. We were so intrigued by the way VEG has the "open concept" triage area, where you can see each animal being surrounded by their two-legged parent. Then we called them to find out if they provide blood transfusion for cats. Their answer, on the phone, was a straightforward YES. During that phone conversation we briefly spoke with the ER Doctor, Dr. Zeke Melman, who answered every question we had before he told the front desk nurse that we would bring Butch in shortly. Butch was clearly not happy to go back into the carrier, be driven again to yet another vet and to then be lifted onto a treatment table after having done this many times over the last couple of days. Butch, however, became quickly acclimated to the situation as he had us with him. My husband and I were both there, holding him every step of the way and even keeping him in our arms when the nurses checked his temperature. VEG's team was very kind, funny and super sweet with Butch. - He had no issues being treated the way they did: With respect and dignity. We were absolutely amazed by the way they were dealing with taking his blood pressure. There was no towel thrown over his head, there was no janking on the front leg , and there was no loud peeping / heart pounding sound from the machine near his ears like it was at another clinic a few days earlier. All we saw was careful caring nurses with skills to keep Butch calm, and to keep us even calmer. After all the testing was done (BP, blood type, etc.), we were told that his blood count had improved since the last test and that a transfusion was not necessary at this time. That was the best news we had all day! Dr. Melman also looked at the purple bruise and the lump on his neck, but since Butch was going to be seen by the Internist in two days, we decided that VEG was not the right place to take any other invasive tests. Little did we know that Butch would see Dr. Melman and his team again just one week later. At that time some pretty invasive tests were done by another ER Team, and Butch had been seen by the Internist who didn't do anything. During that last visit at VEG Dr. Melman realized that there was something really, really wrong with Butch's voicebox. - And it was Dr. Melman who told us the worst news we could have ever imagined: There is nothing they could do to help Butch at VEG. Based on an Ultrasound image and X-rays he noticed that the lump on his neck was getting bigger and that fluid was building up in Butch's chest cavity. In fact, Dr. Melman was so saddened by the fact that not one of the other Vets who saw Butch for the lump on his neck were able to figure this out! We believe that without VEG Butch would have been with us for an even shorter time. - The team at VEG made Butch's little life left on earth better. - They allowed us to stay with him in the clinic, during treatment and, if necessary, over night, too. We are very happy to know that there is an alternative to the "regular" Animal ER clinics, and we are happy to recommend VEG to anybody who cares about their furry family members. read more

Hey Folks - If you have a life or death situation with your pet, VEG Santa Monica is THE place to be! If it was 50 miles away, it'd still go there ... as it's open 24/7 and the triage team there was nothing short of amazing. There you will find an open floor plan hospital along with pet-parent participation and the best thing is that you never leave your pet's side! Huge shout outs to Drs. Vivian Lin and Lawrence Crossfield, Vet Assts Amanda and Hadi for their expertise, compassion, gentleness and kindness galore. And the Reception desk had us in the hospital area in minutes. Five Stars go to this incredible team for providing superb pet care when it is most needed! read more

We found VEG (Santa Monica) under very difficult circumstances. Our pet Citron Cockatoo of approx 28 years was at end of life due to poor handling by a totally different facility and team claiming to be Avian urgent care specialists in Los Angeles. Shouldn't have happened, but since we refused to return to the other facility, we sought out end of life care here. We found these people to be responsive, professional, caring, attentive, efficient. This facility appears to be high quality overall from what we experienced and observed while we were there, even though they are not Avian specialists. If I had another pet, even though that is unlikely at this point, I wouldn't hesitate to seek care here. read more

It was a late night at the emergency vet, but the team at Veterinary Emergency Group in Santa Monica was amazing. From the sweet, soothing young woman who checked us in, to the gentle, comforting vet techs, to the kind, capable Dr. Crossfield - everyone treated us with loving care. Dilly has a painful, fiery ear infection and small, irritating ulcers on in his eyes, but he's going to be fine with medications, monitoring, and TLC. Put VEG's phone number in your contacts and their address in your GPS in case of emergency. They are the best! read more

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Can't thank vet more thanks to them I now have 7 wonderful healthy dong 2 is mom and day and 5 2 week old puppies the made the brith easy and pain free for my coco iam very thankful for them I would recommend this place to anyone who care for the animals like I do read more

Nobody wants to find themself at the Emergency Vet but I'm so glad this place exists! We were ushered in with no wait at about 7:30PM on a Friday but I'm not sure if we just got lucky. When you're panicking as a pet owner, friendly staff can make all the difference. The receptionist and nurses were so wonderful and hospitable and gave my puppy lots of pets and reassurance throughout the process. The vet was wonderful too but I unfortunately didn't catch her name. They always gave me the option to stay and help hold my pet for procedures such as drawing blood which I feel they never offer at other vets so I really applaud their transparency. They offered us food, water, and WiFi to help make our time more comfortable and the facilities were modern and well equipped. The price was high but that's to be expected of any emergency vet. I hope I never find myself back here but if I do, I really trusted my puppy in their care and can't thank them enough for their kindness and compassion. read more

Great management great staff. As a professional in the industry, it is important to find great quality people such as veterinary emergency group. Definitely looking forward to the future what brings us our way. read more

Expect to spend $2,000-$3,000 on blood testing, X-rays, and one ultrasound. These tests will not cure the dog but only investigate the problem. Meds are an average of $150 each. read more

I had a horrible experience here. I brought my dog in within an emergency he was bleeding, no one offered me anything to stop the blood or anything for a while. It took forever for someone to see or speak with me and when they did they were more concerned with how much it was gonna cost to treat him then actually taking care of us. She was nice but still never offed gauze or a towel; nothing. After I declined their services (because why would I want a place that treated us so cavalierly and with a little concern operating on my pet) I was still sitting there for another 30 to 40 minutes waiting to be released. In hindsight I should've just left. These people were walking by, chatting, I heard them making reservation plans and playing with a dog by the main desk. There were at least 5 ppl standing around chatting and playing while my dog slowly bled in my arms. No one was checking on us one guy finally came up to me and said have you been helped and I said no I've just been sitting here waiting to leave. I'm not surprised that I no longer became a priority after I declined their services but I'm glad that I did and went with my original vet at Palms and paws instead because they charged me $200 less than this place was gonna charge me to treat my dog for the same thing. That was an expensive 5 min interaction. I still had to pay hundreds just for a fuckin cone and conversation. This was a horrible experience to go through while your pet is in the middle of emergency and they're bleeding and you don't know why and you're using the only shirt you had on you to stop their blood and you're at a medical pet facility and nobody offers anything to assist. I understand being in an emergency and needing to take your pet somewhere so I wouldn't totally discourage you from going here if you *absolutely* have to but if you can wait or find somewhere else I would strongly suggest going elsewhere. I will never bring my dog here again. read more

Wow, I have never received better service at a vet before. We took my cat, Bagheera, to VEG on a weekday morning and he was seen right away! He unfortunately had to stay and have surgery but they said we could stay with him or call any time, and they meant it! We called to check in a few times and they always answered right away and we're SO kind and sweet. We got to take him home the next night and will recommend this place to everyone. They took great care of our boy and just the best. It's not cheap, but very worth it. read more

No words can truly express our immense gratitude and appreciation for the entire team at VEG Santa Monica. Your exceptional level of care for both worried owners and their animals shows just how much you truly value and care for the well-being of everyone. The quality of care, respect, and TRANSPARENCY we received here is unreal and unmatched anywhere else. We brought our dog, Pixie, here because she had trouble breathing and severe weakness that was not resolved after a recent and expensive stay at VCA. VCA had given us over 12 different possible reasons why my dog was not feeling well. They wanted to charge us thousands and thousands of dollars for unnecessary procedures that my dog would not have survived. VEG narrowed down the cause of Pixie's distress to one cause. They most certainly did not encourage us to do unnecessary treatments. Upon arriving at VEG, the team immediately took my dog and me to the back, and several vet techs started working on her. Dr. Williams and her team are true angels and the true definition of what a veterinary emergency visit should be like. Dr. Williams and Dr. Eatroff did not perform ANY unnecessary procedures. They explained everything as they did the ultrasound and reviewed her bloodwork and radiology results the day prior. Dr. Williams was extremely thorough and did not overcharge us for so many things we were overcharged for at the other emergency hospital. She sat down with us and explained the benefits of every one of the treatments. That level of transparency is rarely seen. We are so thankful you did not put our girl through unnecessary surgeries. Our sweet girl had an inoperable cancerous mass and was not going to make it through the weekend. We tried everything, but she could not breathe on her own. The team at VEG Santa Monica explained everything as they did every procedure. The next day, we decided to euthanize our sweet baby girl because there was nothing else we could do. VEG allowed my entire family to come by and say goodbye, and they provided a private room for us to send her off. They made such a difficult and painful situation so smooth and straightforward. They even set up the process for her cremation/ashes and paw print. I am so grateful to VEG for making our girl's last moments and end-of-life arrangements so meaningful. The mere fact that you do not separate pets from their owners is priceless. Please don't ever change this. In the two days we were there, each person who walked in with their pet was seen promptly, could stay together with their pet, and was treated with the utmost respect and compassion by every single staff member there! Your staff members constantly checked up on me, and each person was there, offering snacks, beverages, and whatever we needed. Thank you for caring, and may the universe bless each of you with the best health and happiness. If your pets are sick, immediately visit a VEG for 24/7 emergency care. VEG is the only place I trust for my future pets! read more

Our dog suddenly came down with pneumonia and was rushed to VEG in the middle of the night. She could barely breathe and was a shell of her normal self. She was immediately put into an oxygen chamber and we knew the hours ahead were critical for her survival. T he staff at VEG, from the doctors down to the admins, are the best of the best. They took care of our pup as if she was their own - constantly checking on us, providing comfort, sharing all available information, etc. There was so much compassion yet they were honest and forthcoming when they need to be. Because VEG is an open hospital, we were able to spend three straight days right next to her which really sets them apart. The facility is spotless with many places to sit as well as snacks and drinks if you end up spending as much time there as we did. There is easy parking as well. Thankfully, we were able to take our dog home and we will forever be grateful that in such a scary situation, we knew she was so well taken care of. I can't recommend VEG enough for emergency situations. read more

Thank you so much to Dr. Tigler & all the staff here for your compassion & help. Today I lost my best friend & the best thing in my life- my cat, Taji. The staff were sensitive to how I felt & I noticed that empathy thru the whole process. I came in yesterday to see if my cat needed to be euthanized & I rly appreciate the honesty of Dr. Tigler. Some vets will withhold their honesty to make more money (like doing tests that won't lead to anything that will actually help anyway etc). And that means a lot when you're in a vulnerable position at a vet with your pet. Anyway, today Dr. Tigler called me as soon as she got in. Acted with the urgency and service I would hope for everyone that visits a vet. A small, family, vet office vibe where it feels like they truly care about every animal. read more

I did not have the best impression or experience with this clinic. Primarily due to the lack of communication or professionalism that we encountered. Important Note: If you have an aggressive or anxious pet, it is one giant room with several check-up tables, not individual check up rooms. Came in at 11:30pm on Saturday night with our dog, there was no on reception and the door was locked - luckily, a woman in the lobby with her dog opened the door for us (yes, we rang the buzzer). There seemed to be 2 veterinarians on duty and I think 4 or 5 veterinary technicians (maybe 1 x-ray tech). It wasn't too busy, outside of the dog in the lobby, one cat and then another dog that was being taken into x-rays. One of the technicians started the check-in process with general vitals about 10-min after we arrived and asked for us to wait for the vet. She came about 20-minutes later and asked us some general questions and did a once over. There didn't seem to be anything pressing, potentially some pain on our dog's back, so they recommended an x-ray and then some medication. We initially said yes to everything, paid the deposit (which is the full amount - $190 for the visit, $580 for the x-ray, and the rest for two medications - about $875 for it all), but after about half an hour of waiting to get into x-ray and getting no updates from the staff, we decided that since it was not an emergency and to just do the X-ray with our primary vet and get one of the medications to help elevate some of the discomfort for the dog. We let the vet know and it asked her to just give us one of the meds so we could take our dog home --- that in itself took another 20 minutes The frustrating part, was the lack of care or consideration of people's time. Because the vet and the vet tech's desk are in the open space, I could see that the assigned vet was more focused on her colleague's aspiration for a promotion, then helping us get out of there (literally, I walked up to her and could see her computer, she had the profile open, but was too busy socializing). Finally, the biggest f-you from them, I called to arrange an appointment with our primary vet, and they said they needed the notes from the vet, so I called to ask them to be sent to us -- and welp a day and a half later, there were not completed and the vet is not in the office today. So I can't schedule an appointment until that vet decides to finish her notes that can be sent over. read more