I thought this vet was great. Dr. Ryer was very gentle with my cat, but that doesn't excuse the…read morefact that when I brought in my cat for loss of appetite, they only gave her a B-12 shot and dismissed the need for a CBC (complete blood count). It turns out that my fur baby, my other half, had GI and renal lymphoma. About a month after visiting SPH for my cat's lack of appetite, I took her to an animal hospital in my hometown, and they IMMEDIATELY told me that it was most likely cancer, just by feeling her GI tract. Two and a half months later, I had to put down my fur baby after trying chemo. Maybe she still would have passed away if they diagnosed her earlier, but I think she would have had a greater chance of successful treatment. I will NEVER take another pet SPH. Oh, and they ignored me and didn't fax my cat's records to Embrace Pet Insurance, which I needed because they couldn't reimburse me for her $15K of chemo. Thankfully, the other vet sent them all her records, so I ended up getting reimbursed. Thanks for nothing, SPH.

If you want availability when you least expect it, don't count on this office. Because life happens…read moreand this office does not have the compassion or time to accommodate you, even for being a long-term customer. Recently, my dog was not feeling well. Lethargic, not eating and not relieving herself. I called the office on Saturday 9/8/18, where the office hours started at 8am. Long story short they were unable to receive incoming calls (really?) and the answering machine prompted you to leave a message and that you will be contacted. Nope, not one call have I received since that date. We needed to bring my dog in to the vet ASAP, and we went to Vestal Animal Hospital (emergency services), there they were able to take an X-ray. We left there with antibiotics medication in hopes that my dog would get better. This wasn't the case; by Thursday we needed to get her seen again. We tried calling Southside Pet Hospital (her DR!) and they said they were double booked.... Sorry. We had been going here for 12 years with my dog and all we could get was that sorry response. We did not receive any apathy for our dog, nor a follow-up call to see how our dog was doing. Needless to say we were able to get in the Vestal Animal Hospital where they did blood work on our dog. The next step resulted in further testing of our dog due to the results and a ultrasound was recommended. We then traveled to Colonial Vet Hospital in Ithaca where they performed the ultrasound. Sad news is that my dog has cancer (lymphoma), most likely. Eventually my dog was seen by Dr. Ryer where he prescribed prednisolone and appetite increase pills. We called about a week later to let them know that she was still having issues defecating. They said try Cornell as they can't do anything for her! No calls after to see how she was doing. She has recently crossed over to the Rainbow Bridge where she is free from pain. Southside Pet Hospital's lack of compassion and unprofessional- ism about returning calls and caring for their patients is disappointing. Now that I look back on the yearly meetings with the DR, he never did recommend any certain tests for senior dogs (my dog is 12). I just feel like maybe if he was a little more pro-active my dog may not be in this position right now. I WOULD NOT recommend this DR or office for the care of your pet long term. You should never have to be turned away from your own DR's office! Update: As of today this office has not called to check on the health of my dog, knowing her prognosis. My Mocha passed away a little over 3 weeks

I had an emergency on a visit, and needed to see a vet right away. There isn't a lot in the way of…read more24/7 emergency vet care in this part of the world, and after making a few phone calls, my kitty was able to be seen here. Great, compassionate care that keep my kitty going until I was able to get to a facility that could treat him day and night for a bad infection. I would gladly use this facility again.

I had to make the devastating and completely unexpected decision to euthanize my 4-year-old cat,…read moreand I will forever be grateful for the compassion and dignity Dr. Pitcher and the team at VCA Southern Tier Animal Hodpital showed us. From the moment I arrived, they treated my cat like he mattered and made sure he was comfortable, respected, and loved in his final moments. They walked me through everything gently, never rushed me, and gave me the space to say goodbye. Their kindness during the worst moment of my life is something I will never forget. If you are looking for a veterinary clinic that truly cares--about both pets and the people who love them--this is the place. I can't recommend them highly enough.

The best vet in the world. Such kindhearted people who truly care for our pets. Both the…read morereceptionists are amazing and I love talking to them. They help us out In every way, and I couldn't dream of a better place. I do not think they are taking new clients but if you ever have an opportunity to go there, you will not regret it.

I couldn't find a better vet! Our cat had to get his leg amputated and not only were they extremely…read morehelpful to make us more at ease with the whole process, but they were significantly less money. The first place quoted over $4k and they were less than half that amount. The entire staff is wonderful. I'm so happy we came here.

They've treated 2 of my cats so far & it's been great experiences every time. My girls had teeth…read moreissues (separate occasions) and were in a lot of pain~ they both ended up needing surgical intervention. They treated my girls with the best care, like they were their own. They're great to deal with, kept me constantly updated & I left with sore but happy kitties. Both have healed wonderfully & are living their best lives They will miss Dr Leslie though.. she was their favorite

I am not at all pleased with the services rendered nor the lack of proper experience or equipment…read moreto take something as simple as a pets blood pressure! Post op care prior to surgery was well over a grand, months of prescriptions for high blood pressure and going in paying 30 dollars for months when my pet didn't even have high blood pressure! Asking questions and wanting an explanation qualifies you as difficult to deal with. They are generalist, scope of knowledge is limited as a technician put it, that called me, as she lectured me about my attitude! Surgery was suppose to be done here, good thing is, they referred me elsewhere to control blood pressure that didn't need to be control. Bad thing I paid for something in advance and it was never done, and sure will not admit it and reimburse me!

HONEST, TRUSTWORTHY, CARING AND PROFESSIONAL IN A SAFE DOG FRIENDLY ENVIRONMENT…read more I can't imagine anyone would have a bad experience with Carolyn. She cared for our miniature poodle like he was her own. I never had to worry about him! He absolutely loved her, her dogs and her home. She has a huge fenced in yard and ensures the dogs get daily exercise. She screens the other dogs to ensure a safe environment and yes she will turn people away for the sake of the peace and tranquility of the other dog Residents/customers. We employed her services on a regular basis over a 3 year period and not one time was she unprofessional! An amazing alternative to a traditional kennel . She is extremely knowledgeable when it comes to dogs- and helped us with training. I see some bad reviews - all I can say is there has to be more to the story. Fixing dogs is a two way street- You get what you put into it on the home front. Sadly we moved out of state and miss her. We do highly recommend her!

I liked their services. I used them until I found a small dog specialist. They are great for larger…read moredogs. I just needed more activities for my small dog to do. I needed more special attention for having such a small breed. For a larger dog I would recommend them. For a smaller dog I would go to the Doggie Daycare in Johnson City. They were really nice to me at the dog expert however and I appreciate everything done.

Friendly and knowledgeable staff. Recently dropped off our 2 dogs so we could take a family trip…read more They took great care of the pups and also gave us 2 trial days of daycare to get the dogs used to them. The only downside is they smell bad when I pick them up due to all the dogs playing with them and stepping in stool or urine. Other than that I highly recommend Dog Dayz Inn!!

We were looking for a daycare for our dog last year, so we took a tour of the facility. It was…read morehorrible between the smell and the noise and having a very small outside space, plus it was filthy. Please please, please, do a tour before you drop your fur baby off. We found a much better place then that for the same price point.

Amie took the time to fine out what I wanted and gave options. 15 minutes before end of service,…read moreshe contacted me so there would be no wait time when for my canine and he wouldn't have to wait for me. Both my dog and I were so happy with the whole experience. Give her a try, you won't be disappointed.

Bonnie is an amazing groomer. We have taken our pup to her for several years now and never have we…read morebeen disappointed. Actually we can't even say her name "Bonnie" in our house without him going crazy. He loves going to see her and every time he comes back smelling great and with a fantastic cut. Thank you Bonnie for such a wonderful business you have and the love of dogs.