20+ Years as a client, Can't say enough how Great they are! Happened to see the crazy review from…read moreAnn C. and can't say how wrong she is. First, Dr. Steinberg is the vets name and he was trained in Germany. I moved to West County from Ohio over 20 years ago, and was referred to Dr. Steinberg from another Bearded Collie owner. He is a wonderful vet and a nice person. His staff has always been very courteous and professional, and have treated my dogs with absolute kindness. Dr. Bender is equally competent and thorough, and it truly says a lot when I tell you I feel just as comfortable with either Doctor. Bearded Collies are not a common breed and have some particular sensitivities to some medicines. Dr. Steinberg has always been aware of these potential problems without my mentioning it, which just adds to my comfort level. I know a lot about Doctors- my father is a prominent Pediatrician in Ohio, with a 6 doctor practice, and I worked over 10 years in that office during summer breaks. I find many similarities in the qualities between vets and pediatricians- neither of them have patients that can communicate their problems! My father is a very straight-forward and common sense kind of doc, and I know if he were a vet he would be very similar to Dr. Steinberg! I used to be surprised at getting a follow up call to see how my sick dog was doing, but this is standard operating procedure for West County Animal Clinic. This always gives me an opportunity to ask any small questions that may have come up during the recovery process. Some vets are more interested in making money, than they are in helping their patients, and I have never felt either of the vets here were padding the bottom line. The focus has ALWAYS been on what is the highest quality of care that can be provided to help my dog. One of the best examples was with my first Beardie, who at 8 yrs old developed an abcess in his prostate. Dr. Steinberg suggested I take my dog to Mizzou's Animal Hospital in Columbia, MO. I asked if he couldn't do the surgery in his office, to which he responded he felt it was in the dogs best interest to bring him to Mizzou. I did take my dog, Howie, to Mizzou and they really saved him. He died twice in the ICU and had to receive blood transfusions, clotting factor, and be revived twice. When it was all done, the Mizzou vet told me I was VERY lucky- most vets try to do this surgery themselves and then the dogs end up in Mizzou anyway, and by that time they are too weak to survive the ordeal. I personally credit Howie's living another 5-1/2 years to Dr. Steinberg's expert advice. If you want the best straight-forward medical care for your pets, this is the place to go!

This office must have all of the rogue vet techs and veterinarians of St Louis. I have never seen…read moresuch a collection of bad attitudes in one vet office in all my life. Thankfully I never have to deal with their rudeness or incompetency ever again. Pick another vet where they treat the pet and pet owners equally nice. Definitely avoid at all cost.

Unfortunately we will not be going to fox creek anymore after our experience and I urge you to go…read moresomewhere else. Our dog had an interesting case that involved stitches in his tail. After a few weeks we went in for a wellness check & for them to take his stitches out. Again... we thought everything was good. They charge for unnecessary things on the bill which was whatever. We just wanted to make sure our dog was taken care of no matter the cost but they seem to use that against you. We noticed there was a stitch left in so we quickly take him back up there in hopes they would get them all out this time.. Flash forward a few weeks of him "no longer having stitches" and we see there's a few still in there... we're a bit upset that they missed them especially since it's practically healed now & we took him up a 2nd time to get them out. So we call and say they missed a few & she quickly cuts us off and say "this happens sometimes" ... I'm sorry this what? It shouldn't happen at all. Sounds like negligence & bad vet techs trying to work quickly to get more $$$ out of us. Seems like they can only handle small incidents with your animals. If it's something serious maybe go somewhere else. If you like mistakes, having to take your pet up multiple times, or like spending LOTS of money come here !! We sure don't so we'll be taking our business elsewhere. *we did take him to the kirkwood location one time in between visits at Manchester & kirkwood gave us a better experience just that one time than Manchester has this entire time. They're nicer & kirkwood will actually listen to you instead of cutting you off as you speak*

This vet hospital was a life saver! I was checking my dog into boarding at a local kennel when I…read morerealized he was just past the due date for shots. My mistake for not realizing sooner. It was a Sunday night and I was leaving the early the following morning and the kennel would not take my dog. THANKFULLY Fox Creek was OPEN and could get him in! It was such a relief. The staff was kind and welcoming to us. Highly recommend them if you need animal care. BTW, in case this ever happens to you, 24-hour emergency animal hospitals don't provide vaccinations. So many lessons learned and prayers answered!

Bad customer service and the front desk lady was condescending. They messed up my payment plan and…read moreI owed over 1K because of their mistakes. Would never recommend anyone to go here.

Staff has magical properties because my jerk dogs love them! We've taken our dogs there for a few…read moreyears and we've seen them perform miracles handling our persnickety pets. We've also seen some pretty sad moments with other people and their pets where goodbyes are being said and they have handled that with the utmost dignity and kindness. And that's just from a third party perspective. I would recommend this vet facility any time, any day, for anyone (except for herp people. Cuz they don't treat turtles. Boo.)

After trusting Barrett Station Veterinary Clinic and Dr. Wieland with our dog's care for eight…read moreyears, we were deeply disappointed by the complete lack of compassion shown during one of the hardest moments a pet owner can experience. When it came time to say goodbye to our beloved dog, we used Lap of Love based on the clinic's recommendation. Lap of Love notified the clinic of the arrangements, and when I called to confirm they had received the information, the response was simply, "Yeah, we have the info." There was no acknowledgment of our loss, no expression of sympathy, and no mention of our dog. Unfortunately, that same lack of compassion continued when we picked up our dog's ashes. The front desk staff recognized us when we walked in, disappeared to the back, returned with the ashes, handed them to us, and that was it. No condolences. No "I'm sorry for your loss." No card, note, or acknowledgment of the life of a pet who had been a patient there for eight years. We understand that veterinary medicine is a difficult profession and that staff members experience loss regularly. However, a few simple words of kindness can mean everything to grieving pet owners. The complete absence of empathy during this process was shocking and hurtful. What happened was not simply disappointing--it was callous. After eight years of entrusting this clinic with our dog's care, the complete lack of compassion shown to our family during her passing and afterward was unacceptable. We were treated as though our dog's life meant nothing and our grief was an inconvenience. Basic human decency costs nothing, yet no one could even offer a simple acknowledgment of our loss. For a veterinary clinic, where families trust you with beloved members of their household, that level of indifference is inexcusable. The way this situation was handled left us disgusted, heartbroken, and questioning whether anyone there truly cared about the animals they serve. Based on this experience, we cannot recommend this clinic.

They always accommodate me when I need to be seen that day. They are caring and I trust them…read morecompletely.

This place was far from my home. Rush hour traffic didn't help the drive at all. We are new to…read moreSaint Louis and this was the first visit to the vet to get our dog (LC) her allergy medications. I was wondering if we might have to find someone closer to my house on the way there. They changed my mind. This entire group of folks were the nicest people that we have met in the last 45 days here. The place was absolutely clean and welcoming. The care was spot on and we were more than pleased. I would walk in rush hour traffic to do business with Town and Country. If you love your pets as much as I love mine you need to visit these wonderful people !

New to the area and needed to establish my senior Lhasa with a vet. Dr. Nichols and the staff were…read morevery caring and took the time to talk with me and explain everything. I received a follow up letter in the mail with a personal note from Dr. Nichols, very impressed and will be taking both my Doodles here as well.

Huge help for Toby. Wasn't using his leg 8 weeks after surgery and after several weeks of therapy…read moreat Healing Paws, he was back to taking his mile-long walks. They're great and are focused on getting your loved one back to health. Toby is overly "vocal" so the videos are just him letting everyone know he's there !!

Wendy was incredible! Very kind, considerate, empathetic and thorough. Given the COVID-19…read moresituation, we completed the at-home therapy instructions in the parking lot and she was extremely effective - it really built my confidence in helping Ava. This was Ava's first big experience with a ruptured disc, so we had been extremely overwhelmed with the entire situation. The team at Healing Paws really took the time to listen to my concerns and worked with the VSS team to help build a plan for her recovery. We spent at least 25 minutes going over at home PT exercises, which thankfully Wendy let me record to review later. She also shared videos of Ava's water therapy treatment. Would definitely recommend.

Dr. Hodes and her staff are topnotch. Their positive approach demonstrates their empathy and care…read morefor animals and their owners. We've had Dr. Hodes for my Doberman, who eventually died after twelve years. The staff were so kind and accommodating when we had to let her go. Our Dobie was in such pain that she could not walk or function any longer. The staff took such great care with us, allowing time for our grief. A couple years later, we adopted a mini-Schnauzer mix. Dr. Hodes was there for us again when our little Toby was diagnosed with pancreatitis. She guides and offers suggestions when I am stressed about his condition. Because of Dr. Hodes, Toby just turned seven! Hiroko, who is the groomer, is outstanding. She handles Toby with authority, grace, and professionalism. Schnauzers can be quite rambunctious! Hiroko grooms him in the traditional Schnauzer cut, which is not easy as this little legs and head keep moving. Overall, I highly recommend County Animal Hospital. Top notch all the way.

I went through the hardest thing a pet owner can go through this year and everyone at County Animal…read moreHospital went above and beyond to make sure the experience was as painless as possible for both me and my beloved girl. I can not thank them enough. Every visit we had there was pleasant, timely, and made me feel like my girl was truly cared for. On my girls last day, they offered her serenity, plenty of sweet treats, and a comfy & peaceful send off to the rainbow bridge. Thank you County Animal Hospital for the compassion you showed Olivia and I on each visit. The keepsakes provided along with my girls remains make me absolutely come apart with happy tears because of how thoughtful and lovely they are. It may be a bit pricey, but their compassion and genuine love for each animal is apparent as soon as you walk in the door... and it's worth every single penny.

We have been bringing our dogs here for several years. The check in employees are friendly and very…read morecompetent. The vets are knowledgeable and always really listen attentively. What I love about them is they never throw out a bunch of pricey items, they start with something easier and then move on.

We have been taking our two dogs to Sulphur Springs Vet Clinic the past couple years. The clinic…read moreitself is not fancy - which is not important in a vet clinic. Getting an appointment is easy. The front end staff is fine but not as interested or enthusiastic as the majority of similar staff we have encountered in other vet clinics. Getting in on the assigned appointment time is no problem. Our last appointment was for both of our dogs and we saw Dr. Stuart who is lovely. She is the reason this is a three star review as opposed to two stars. The reason we are not enthusiastic about SSVC is the following: The time it took at our last appointment was excessive - two hours for relatively outine exams. After the vet was done I stood at the front desk for more than 25 minutes waiting for a few simple prescriptions. During this time nobody came to the front and apologized for the duration of the visit or the insane wait to get the prescritions and pay the bill - which was $351.00. The bill itself was breath-taking but did not factor in on this review. In the past 25 years we have had 4 miniture schnauzers and 1 yorkshire terrier. We have lived in STL for all but 2 of those years and used 3 vet clinics in STL and one when we lived out of state. The time issues at SSVC are extrodinary as are the front end issues compared to all our other experiences. Would we recommend SSVC? Given our experience as lifelong (more than 110 years between my wife and I) dog owners we would not recommend the clinic though we really liked Dr. Stuart. It is our belief you can find better service and qualified care elsewhere.