I was downgraded to $50 a month and 150mB They could not give me 1TB so I downgraded which better fits my needs read more

I initially had some concerns with Vexus's fiber optic installation in my neighborhood, as it caused some disturbances. However, everything changed after I left a review and they reached out to me. They responded promptly and told me to contact them, which I did, and they got back to me super fast. The team they sent to fix the damage didn't just restore my property, they went above and beyond to improve it. They put in a new weed barrier and completely transformed my landscaping. It's clear they care about their customers and are committed to making things right. After working with them to resolve the issue, I have a newfound respect for the company. If they're willing to go this extra mile to fix a problem, I trust they'll provide top-notch service with their fiber optic and internet offerings. As you can see from the photo, my property looks better than ever. I'm not only confident in recommending Vexus to others, but I'll definitely consider switching over my internet service. I've learned a lot about their products, and I think it's great we have more internet options to choose from. A huge shoutout to Armando, Mark, and Taylor - their crew went above and beyond, and they're a great group of people to work with. (All I had to do was go on their website and I had someone over that same day to work on a solution). read more

Vexus Fiber - Internet Service Providers Near Me - Albuquerque, New Mexico

Buckle up because this is a long one. Maybe if I was even able to have the service installed, I might see what the hype is about but some major red flags with just the initial installation is driving me to cancel immediately. I had an appointment set up today to get the fiber service installed. I see the Vexus van pull up to my house so I patiently waited for them to come to the door and you know, ring the doorbell or knock, like you do when you go to someone's house to provide a service. They never knocked so I went outside to see them parked at another house on my street. I'm thinking maybe the other house's appointment might have been booked before mine? A few minutes later, the van is parked in front of my house again so, again, I patiently wait for them to get their stuff together and come to the door. A few minutes after that, I decide that I'll just go out to the van to see what the issue is. Mind you, I have not heard a single knock or doorbell ring this whole time. I go outside and the van is gone and something is on my doorknob saying "Sorry we missed you" with a number to call to reschedule. I'm ticked at this point because this is my only day off this week and I needed it done today. I call the number and wait on hold for 25 minutes. My turn finally comes up and I hear background noise but no one greets me. I say "hello?" 3 times and can hear the representatives talking amongst themselves about how "It sure is a Monday, alright" but no one ever talks to me. Then, the call ends and I'm taken to an after-call survey about my experience with the representative. I give them a 1 (would have been zero if I could) and give them an earful for feedback. I call back and choose a different menu option to try to talk to someone right off the bat, like a supervisor, and the person who I get through to doesn't even let me finish saying what my issue is before asking me if this is for a business or residential. I say it's residenti- and she cuts me off again saying I'll be transferred. She transfers me to the same customer "care" line that I was already holding on for 25 minutes before speaking to no one and being hung up on. I wait another 20 minutes on hold and finally get through to someone. I told her that I know this isn't her fault but that I'm very upset with how everything has unfolded and that I'm no longer interested in the service. My fiance set up the appointment so I need his info to cancel so I tell her that we'll be calling back once he is off work. She apologized to me so I guess there's that but I'm fuming right now. I guess my fiance did get a call from them when they arrived but couldn't answer as he was at work. That being said, never in my life have I had someone come to my home to perform a service who only calls the homeowner and refuses to knock or ring the doorbell. I just don't understand. The technician had the wherewithal to come up and put that missed appointment flyer on my doorknob but couldn't knock or ring the doorbell? I didn't realize that I was supposed to see them outside of my house and then go up to their van to initiate the appointment. If it is the case that only calling the customer and not knocking/ringing the doorbell is their policy, then they need to make that abundantly clear to those customers. My fiance was not told anything about that being the case when he made the appointment. I'm not even going to give this company a chance after this display. I hate Comcast but I guess I'll be sticking with them for the time being because at least their customer service is friendly and they actually knock or ring the doorbell when they respond to a service call at my home. read more