Joseph was exceptional at his customer service skills! He is a new operator, but kept the bus…read morerunning smooth and quickly. He should already be getting recognized for being a courteous person and an amazing driver for VIA Thankyou! His operator #30436

I am writing to commend Operator 23, with whom I spoke today at 8 AM. Despite a 16-minute wait…read moretime, Operator 23 demonstrated exceptional professionalism, efficiency, and a remarkably pleasant demeanor. I wished to convey my appreciation for her outstanding service. It appeared she might have been operating under challenging staffing conditions, yet her positive attitude was evident throughout our conversation. Thank you, Operator 23. Mrs. Pollard 5/31/26

Beautiful new complex Seniors ride 25 cents get a senior ID…read moreLots of parking Hook up for EV cars Clean restrooms Staff friendly and helpful

Brand new bus terminal Clean and spacious…read more Great location Close to eateries We need more public transportation Reasonable prices

Not courteous. Rude. I would like to approach this person and ask him why he is hateful or why he…read morethinks he needs to police the general population - or maybe he just has issues with people with nice vehicles. When I said I was sorry for blocking this man's way - his response was, Yeah, I can see your real sorry! ( all as he yelled at me) - my resonse was "so sorry you have no kindness in your heart" - then he got into his Fiesta Transport with whatever large beverage he had a single of and I didn't wait to see him drive off. BE NICE! KARMA WILL KICK YOU IN THE BUTT. I wish I had a photo of this person's van he was driving for work (Fiesta Transportation), but I was too rattled by his rudeness to deal with documenting this person's careless journey through life. If I run into him again, i wil take a pic of his license plate.

Terrible service. Phone number for pick up goes to voice mail?? Our driver went in to a coughing…read morefit, i thought he had swallowed something wrong and asked if he wanted a water bottle, he said no he had the flu and was taking Nyquil among other things. Continued to cough and hack with windows up(i asked him to plz open) and NO mask. So not cool to all of us. Tried to call company and it goes to VM, seriously a trans service and VM??, so if your driver does not show, good luck.

I'm not really sure why Via Crossroads Metro Transit has some low or poor ratings. I have to admit…read morethat, based on these ratings, I kept my expectations low when my sister and I tried this out for the first time for Paul McCartney's "Got Back" concert at the Alamodome a few months ago in October 2025. However, I have to admit that we really enjoyed taking it to and from the Alamodome :D ! VIA Crossroads Park & Ride was pretty straightforward, being located in a shopping mall area with a Burlington Coat Factory and Target, and with plenty of signs and other people heading the same way to the lines to board the shuttles. It certainly helps to get to the parking lot early so you can find a parking space. As it gets closer to the start time of the concert, it gets harder to find a parking space, and you might have to circle around like some people. We had no issues at all boarding the shuttles. For the particular day we boarded (which was Sat, October 25), VIA shuttles were free because it was the city's way of trying to streamline traffic, which was expected to get heavy, due to Paul's concert, Dia Los Muertos, and other events taking place downtown. But even on days that we would have to pay, we would gladly pay the VIA shuttle fare because it's just a no brainer to take public transportation stress-free, without having to drive yourself or take Rideshare (which would cost significantly more). Some other reviews mentioned that no one from VIA directed traffic. I can't speak for their experiences. But for ours, there were plenty of VIA employees directing people where to line up at both the pickup and drop off sites, and the drivers themselves were very courteous and friendly :) ! The shuttles appeared to be well-maintained, and were very comfortable and air-conditioned :) ! VIA reminded us very much of the Hollywood Bowl Park & Ride shuttles in Los Angeles. In Los Angeles, we dare not even attend a Hollywood Bowl concert unless we could hop on the Park & Ride. Likewise, if it wasn't for the VIA shuttles, we dare not attend a concert at the Alamodome. We know all too well what a zoo and nightmare it can be to get to a concert venue, then out of one, if we don't use public transportation to get to and from there! However, VIA is even MORE generous than the Hollywood Bowl shuttles in stopping trips to the concert venue only an hour past the show time, and stopping trips back from the venue only an hour after the show ends. The Hollywood Bowl shuttles didn't have as extensive of a run time and stopped trips to the venue already just an hour or so before the concert. We would certainly take VIA again for any trips and for any major events downtown :) ! It really helps a lot! And despite some of the negative reviews here, I think if everyone supported VIA and gave it more of a chance, it might truly make getting around San Antonio so much better for everyone :D !

13 Dec 2025 This…read morestation underwent a renovation during the last six or more months. The seating was removed. I thought it was permanent to discourage people from loitering inside. No, it really was temporary. The floors were redone and then new bench seating was installed in a north-south configuration. Previously, it was more east-west, allowing you to directly view the bus lanes outside and the scheduled bus times on the inside monitor. Oh well.

Went to the gimbler park and ride today in san antonio to attend the rodeo. We've done this many…read moretimes before and have always been satisfied. Today was the worst day we've ever had, with them waited for over 30 minutes for the buses to arrive. They never did another company had to come and rescue everyone, not to.Mention the fact that it was cold and rainy outside. Seems like people don't wanna work anymore. They don't want to show up for work. They're lazy, whatever their problem is. They need to have more respect for other people. Especially when they're in the service industry.

When using a motor coach company (or simply being on a trip via motor coach), I think it's save to…read moresay people want the following things: 1. A comfortable motor coach 2. A clean motor coach 3. An on-time driver 4. A driver that knows where the hell he is going Of my experience with Star Shuttle, it's A+ on all four things. It starts with Juan Ibarra, who was our driver for 2 weeks as we toured San Antonio, Austin, and The Hill County of Texas. He was superb. First of all, he was just NICE. Good conversationalist, pleasant, helped people off with a hand (when needed), was always in a good mood. Actually chimed in with some interesting facts along the way. Second of all, he knows the area like the back of his hand. We had to get through San Antonio's morning rush-hour traffic. Instead of losing an hour like everyone else, he took us on short cuts that took less than half the time. Third of all, ALWAYS on time. I will always have this image in my head of his Star Shuttle motor coach just pulllllllling up to the sidewalk in from of the Bullock Museum just as we are coming out. Fourth, he's a good driver. He negotiated the streets of San Antonio and our multiple stops. Our hotel in Austin (the Hyatt Place at Austin airport) wasn't built with motor coaches in mind. With a max degree of difficulty, he got us in to the hotel front. And then, there's the coach. Comfortable, flexible, clean, and lovely views. The sound system and technology hook-up (HDMI, etc.) was great. A bathroom, but nobody really used it with all the stops we had. Absolutely top-flight experience. Juan was amazing. Give that dude a RAISE!!!!!

18 Aug 2024 VIA…read moregenerally is a well-run organization. Their transit centers are mostly nice and functional. Good AC in the waiting room, soda and snack machines (pricey) active electronic board outside alerting you to when and which bus is expected at the station. I noticed the electrical outlets have been covered inside, so no more cell phone charging. Each facility has at least one walking security guard. There is a sign posted in the women's restroom that sums up a majority of the clientele. I'm usually not here long, so the 'bad' stuff doesn't bother me.

This company is a joke. Buses are always running late. If they run every 15 minutes or even an hour…read morethey're late. It becomes this stressful domino affect of getting to where. You need to go. Via advertises it's best for touring the city. It's not. If you're visiting. Look for a ride share. You'll pay a little more in money but getting to where you need to go on time in a fast paced city like san Antonio is worth it. I'll be looking into rideshare services for work commuting for that very reason.

We travel to San Antonio because of our experience a few years ago. Before Covid. We had such a…read morewonderful time on the buses. The gentleman told us everything about the city all the highlights. I think this was a trolley type. Wish it was still there. This bus company was so disappointing, the operator number 7881 was not for me at all, sat behind his glass and mask and would barely speak to you. You could ask him a question and never get an answer. This visit was very disappointing although we enjoyed the Riverwalk and the other sites we saw at the bus situation I would not recommend to anybody.

From the owner: Specializing in: - Transportation Consultants…read more- Transit Lines - Transportation Services

Somewhat remorsefully, I confess I've been a "jump in the car and go" gal for most of my adult…read morelife. I've had ample cause, though: in most cases, I've lived in areas where public transportation either didn't exist, or else was greatly lacking. But VIA - with its comprehensive schedules and affordable fares - is gra-a-a-adually changing my ideas about ways to get around the city. Day passes (good for unlimited regular bus or streetcar fare on any given day) are $4; monthly passes (which offer unlimited passage on buses/streetcars for the month they're issued) are $30. And those are non-discounted rates: certain groups (seniors, students, the disabled) are afforded a 50% discount! Please note, also, that most of VIA's products are available for purchase online and at a number of businesses throughout the city. Best of all (especially for those who are fairly new to San Antonio), VIA offers an introduction to the city that you won't ever glimpse from the Riverwalk, El Mercado or the Alamo: many of this city's natives still use the bus system for everyday needs - and here is where you'll encounter first-hand stories of San Antonio, past and present. And as a passenger, you'll be able to relax and just take in the scenery along the way. As always, there are limitations to the suitability of this mode of transport: first, if time is critical - or if the weather is dreadful - a different conveyance might be preferable. In addition, most of the routes shut down between the hours of 9 and 10 p.m., and don't resume until 5 or 6 a.m. But for the periodic trip downtown - to either the Riverwalk or a special event -VIA can't be beat; and likewise, for a leisurely day of exploration and discovery of our fine city, VIA is tops. So next time you want to go someplace where parking is limited or expensive, consider VIA. You might find - as I have - that it's the perfect solution to your dilemma!

Let me be honest with y'all via is not no good they don't have their timing correct they will pass…read moreyou up every time you're at a bus stop I done been passed up so many times standing at a bus stop by via anime complaints they're not doing anything about it I'm going to put my money on the bus and then I still haven't got none of my refunds back like this is b*******

Terrible, Their Lost and Found Department is Useless, I didn't get my blue pouch and headset back…read morethese people are useless and didn't get them on the bus 82 Culebra, They were right there they could have just tooken care of it for me, and they are so useless!!! Do not recommend it I got a pouch and new headsets! It's all your fault bus drivers!!!!

My mother in law uses the mobile service pick up to get to places. She has limited mobility and…read moreshe schedules her outing with enough time to get dressed and be ready for pick up. The service did not show up, so she immediately called and they told her, the driver had been to the corner and was already on his way and could not return to pick her up. Mom was very upset and disappointed. She was so looking forward to her outing and got really dressed up to go to the center and meet her friend. Older people with limited mobility look forward to this outings and they don't have any other source of transport. I'm just glad it wasn't a doctor's appointment. I have called and voiced my concern to see what was the issue.