I had Viasat internet for 5 years. I recently moved. I notified Viasat that I was canceling my service at my old address. The customer service representative told me that I would have to return the equipment including the device that was on the salilite dish. I explained that the dish was to high for me to reach. Fast forward to today. I was charged $323.00 for not returning the equipment. Why didn't Viasat state like Direct TV did . That I could take the equipment to a recycling center disposable site. When I spoke to a Viasat representative last night. She was very unhelpful and reading from her notes she told me that they offered a technician to remove the device. THEY DID NOT. I will never do further business with Viasat. Nor should anyone else. Their customer service is horrible. read more

The service needs significant improvement. They charge a monthly fee for an equipment service plan, yet the outdoor equipment shifts every time it rains, requiring frequent technician visits--at an extra cost to the customer. While they promise account credits, these are only applied after multiple follow-up calls. The connection has dropped several times during important work-from-home hours, and overall, the quality is poor. If I had known then what I know now, I would have never chosen Viasat. It's the worst internet service I've ever experienced, and I would rate it 0 out of 10--definitely not recommended. read more

I cancel my serve with Viasat internet service in July by phone. i got a text from them about a payment in august. Text them back that I cancelled my service. Got another text to my bill. I call them about my account they said I never cancelled. I told them I called and texted also stop my payments to them. why would stop payment if I didn't cancel. The supervisor told I would have to send back the equipment to cancel. I said that fine come get your equipment you install it on the roof. That I am 70 years old not going on my roof. He said he would send me a box to put it in and charge me for September. I told him I cancel in July and have the text I sent the. He still said I would still go on my roof to get the equipment and send it to them. to cancel my sevive. read more

These guys are crooks! I paid for the top of the line internet and I got the worst possible service when it was hooked up. They sold me the product in September and I had to wait over 3 weeks for them to get ahold of me about scheduling an install appointment. After it was hooked up the service was garbage so ended up using my phone as a hotspot instead... I called and complained of course and asked for my money back. They refused and then today the took more money out of my account. They've charged me for two months of service and for install for a grand total of $320. I canceled my service and they said I will be charged every month for 12 months until my "contract" was up. Anyway, they suck do not use or waste your time. They have no problem ripping people off. read more

Worse internet ever. Over price, do not use Viasat!! You will be sorry!! Rain or wind, doesn't work. Very slow and I paid for a premium package. Broke my contact after a yr. I endured it for way to long. Beware it's a scam! read more

This is the worst internet service provider ever..You pay for 50-100 mbps and you are lucky to get 25 I think your internet service is a farce. It doesn't work when it rains, the wind blows, the wearther is too hot or too cold and a dozen other reasons. I had the 50 mbps plan and I was lucky to get 20 or 25 mbps. The technician that you send out is rude and condescending and doesn't really do anything except check his I pad. I would never recommend this service...The customer service representatives are also rude and unprofessional. The only thing they want from you is your money and and don't really care about their service. read more

Unfortunately Viasat Internet was the only Service available in my location and Service is what you don't receive. This company rips you off from day one---including the Installer who creates his own fees. It took me 2 hours on the phone today to officially have the service disconnected because I am moving out of the area and Viasat had not acknowledged my request for disconnection I had done online. in fact they had the wrong phone number listed on my account with an area code I had never been a resident. STAY AWAY FROM THESE CROOKS read more

Terrible customer service. For some reason, it is impossible for them to reverse a charge for a service I don't even have all the equipment to use their satellite internet. Got a repeated 'our system can't reverse charges'. I'm sorry, I work in the software industry, and anything is possible if you have properly designed software. They obviously just want to squeeze the last $1 from you. Used their service for over 2 years since nothing else was available out in the country. Works, but don't ever expect to receive the advertised speeds. Plus you have to manage a data limit on the account before you are lucky to get modem speeds. 2 tin cups and a string would have been better. read more

Customer service is dead at Viasat. At least in my area of Northern California. I just moved, the new home is rural and there are no good internet providers service this area. I called Viasat because it's them, Hughesnet or my phone provider. They were oh so happy to set up a contract get credit card numbers and sell all manner of other stuff like Dish TV(the jury is still out in them) and a home security firm that needs you to have internet(HA!) to work. Guess who I will call and cancel next. They sent a tech. Polite enough guy, but he looked at one small tree shrouded section of my SIX THOUSAND SQUARE FEET OF ROOF and declared the easiest part of the lower peak to be the only option because I live in a forest and there's a whole bunch of trees; not wanting to look at the other side which is NOT as burdened with line of sight obstructions. Not trying the actual peak section of the roof that is a good bit more scary. I gave him the benefit of the doubt and called tree trimmers. There will be a few reviews on a couple of them. They will be short, like "three calls and no call back", "just never showed up" and "tweakers gonna tweak" but that's a whole different kettle of fish. One trimmer showed up(out of 4) and wanted over $12k to do What Viasat wanted. Nope. I called back and left a message. Never got a return call. Called and left one a bit more detailed and expressing exasperation. No call back for almost a week. Finally called the corporate number from the website. Talked to a sales person, they must have called the guy I had been calling because he called within about 15 minutes complete with a holier than thou attitude about how his techs are all golden and I am simply not worthy. After he wanted to charge me $130 for the same tech to come back out and was snotty as hell about it I had pretty much had my fill. I let him know what I think about his bullshirt attitude and hung up. I called the website number again, got a rep, told them....... bearing in mind they are NOT the installers daddy and trying to be cool about it..... what was going on and the guy on the other line literally tells me their installers are never wrong and I need to chill. Again, take into account I was trying not to have attitude with the phone rep; that went OK until I mentioned that their contractors needed to be better trained and to have some consideration for the dude at the receiving end. He flipped his lid and let me know I am a peon. I had a brief moment of Karenitis and asked for a manager. He says he can get one but I'll get the same BS attitude and that if I want their service I need to suck it up and let them treat me like a prison punk. Nah. I was done at that point. Screw Viasat. Screw their craptastic attitude and screw the fact I can't hand out zero stars. Avoid at all costs. read more

I disconnected just after the 1st week in November and of course they charge you for an entire month. I was then told it would be $98.95 to remove the box I was to return which the installer put on the roof above the 2nd floor of our home. I explained my husband and I are elderly and cannot climb to the 2nd floor on the roof to remove the box. I asked for a supervisor and was told that since we had been paying for the service for almost 6 years it would be only $47.00 to remove the box. I received an email a few days ago from Viasat informing me I was being billed $98.95 to my credit card. So the supervisor obviously let the full charge stand. I've had nothing but lies from anyone I contacted starting day one when I called for installation. When I complained to a rep visiting from Excede/Viasat in a booth in town he said he had investigated my complaint he advised me that since they had no competition on this island (5 1/2 years ago) I had nowhere else to go. And now I do! So goodbye Excede/Viasat and the supervisor I spoke to when I disconnected service who charge me $98.95 instead of $47.00 she told me I would be charged. Seem the lack of service is just as bad as it was 5 1/2 years ago. You cannot trust anything they tell you on the phone. read more

I would not even give this company 1 star. They are crooks who provide service that's so horrible it should be illegal. My family and I can't even stream a Netflix movie (with all other electronics off including cell phones) and it if it does work it refreshes every 30 seconds. They charge us $275 a month for a service they do not provide. We had to get hot spots from our children's school so they can do distance learning because Viasat has a long delay. 16 kilobytes is the highest it goes and the picture (on Netflix) of the shows look like watching something from the 80's. My sons can't play any video games online with their friends because there is a long lag time. The installer put the satellite through our shingles on our roof instead of mounting to overhang. We have tried to call and cancel but they want a large cancellation fee and are extremely rude. Hard to believe that in 2021 a internet provider would be so shitty. This company is a waste of any consumers time and money. The frustration it has caused is inexcusable and this company should be investigated. Oh yeah and get this, everyday from the start of the cycle they slow it down more and more by the end of the month it cycle it is slowed down 100,000%. Sounds crazy right, imagine not even being able to use your phone to go online or check email. Absolute ridiculous, SHAME ON YOU VIASAT!!!!! read more

Terrible company, terrible internet, awful customer service. Way too expensive, way too slow download speeds, usually below 15 Gbps with 15 max. Would go out in rain or if it was windy. You have to sign at least a 2 yr contract and getting off the contract was super hard. Had to talk to 3 different customer service reps because they would literally lie to me about different things, and each one gave me different answers, they were straight garbage. One guy said you cant just let the contract expire, if you dont want to do month to month, which is what automatically happens once the contract expires, you must pay a cancellation fee. He would not budge from that and insisted it was literally the only option. I said no and hung up. The next guy never mentioned a cancellation fee. I told him I dont want month -to-month, just let the contract expire and end the service once the contract is up. He transferred me to a "special department" which was him again! He said he was with the "Cancelling Department" hahaha. It was ridiculous but I just played along. It was so obvious too. He said some other name and talked with a drawl but it was his voice and he even broke a couple times because I kept making him repeat himself LOL. I never called him out. I just wanted it done. He finally read me a disclaimer, never mentioned a cancellation fee, and said the service would terminate in 30 minutes... I still have no idea why he did the whole pretend thing. When he "became" the Cancelling guy he offered to lower my bill by $30 a month. I said no and he seemed annoyed by that. Idk. Bizarre and just terrible. It was the cherry on top of the fecal sundae that is Viasat. DO YOURSELF A FAVOR AND GO WITH ANYONE ELSE. read more

If I could give zero stars I would! This company operates a brilliant scam!! They not only provide the worst internet possible, but also have the rudest, most obnoxious customer service. When we terminated our service we were given 30 days to return our equipment and weren't sent a box for at least two weeks. There were no instructions on how to pack or what to include. We sent every piece of their failed equipment back (why would we want to keep that crap?) and got better service elsewhere. Two month later we received a collection notice for the amount of our equipment they are claiming we never returned. Never received a bill for that missing equipment or were contacted regarding it. My husband has spent the better part of the morning being belittled and abused by the sorry excuse for customer service. my advice to anyone looking into this company is FIND A PROVIDER WITH INTEGRITY! This company is a complete scam read more

The customer service is nonexistent and the internet is garbage. Stay away from this company with ever fiber in your being. I was told I'd have unlimited internet but within four days every month, I'm out the 60 gb they allow and then I have absolutely nothing afterwards. This company is a freaking joke because they automatically charge your card without your permission because they know they're junk and I one would pay if they didn't. I've had them since September 2020 and it's the biggest mistake I've ever made in my entire life. Please for the love of all that is good, STAY AWAY. I wish I would have done more research On it before committing to it. But you live and learn I guess. Please take this as your warning and make the better choice than I did. I'm begging you. I can't wait to cancel this awful service and never look back. I could liter just scream at how incompetent the staff who works here is. And their unwillingness to actually do their jobs. read more