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    Mega Bay Telecommunications

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    3 years ago

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    Sonic - Sonic is bringing fiber internet to Berkeley and beyond.

    Sonic

    (4k reviews)

    Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

    I signed up for Sonic expecting reliable service and professional communication. Instead, I've…read morespent over a month waiting for internet installation with virtually no meaningful updates from the company. After scheduling an installation appointment that was already weeks away, I waited the entire month only to receive a call on the day of the appointment informing me that it was canceled. Not only was the appointment canceled at the last minute, but Sonic couldn't even provide a new installation date. Their answer was essentially, "We don't know when it will happen." The most frustrating part isn't even the delay itself--it's the complete lack of communication. For over a month, there were no proactive updates, no realistic timeline, and no effort to keep me informed about what was happening. If there were permit issues or construction delays, why wasn't that communicated earlier? Why was I allowed to wait weeks for an appointment that apparently couldn't be fulfilled? What makes this even worse is that Sonic offered no temporary solution whatsoever. If fiber installation was delayed indefinitely, they could have suggested an alternative service, temporary internet option, or any kind of stopgap solution. Instead, I was left completely in the dark and without internet service. When I called customer service to get answers, I didn't get any new information. The representative simply repeated the same explanation about waiting for a permit over and over again, without providing any timeline, updates, or accountability. Delays happen. Permits can take time. Customers understand that. What customers don't appreciate is being ignored for weeks, having appointments canceled at the last minute, and then being told nobody knows when service will actually be available. At this point, I'm left with no internet, no installation date, and very little confidence in Sonic's ability to communicate with its customers. Extremely disappointing experience.

    DIRECTV

    DIRECTV

    (82 reviews)

    I just want people to know how DIRECTV treats their elderly customers. My mom came down with Covid…read morereally bad was very sick. She canceled her cable because she wasn't even in the house she was with us and we were taking care of her trying to keep her alive, the cable company DIRECTV decided they would reinstate it without even letting her know she was not there at the house and still till this day is not there at her house and they're trying to charge her $185 telling her if she doesn't pay it that she's just gonna accrue more charges. We are taking this to Corporate and she will not be paying a bill for SeRvice that she had already canceled. They are the most awful company and they do not treat their elderly people good at all I want this to go viral my next stop is the news station

    Here's my problem. Every 25 minutes or so my screen goes black for about 5 seconds. When I called…read moreDTV I was told they dont use the reciever boxes anymore and if I want to solve the problem I need a NEW device ( guessing like a firestick or roko type unit for the back of my tv. 10 bucks more a month times 2 for two sets. I hate spectrum too but i may just go back there or drop tv service and just stream. I coukd give you an hour on how when we moved DTV told us to take the equipment and call for free installation after the move. 3 install apps, 3 excuses why they couldn't install for 3 months then a bill foe 3 months of service followed by a bill for 400 for failure to return equipment they told me to take wuth me for later installation. The good part was after all was said and done and I owed them nothing the facts revealed they owed me money. Got a hefty gift card and a deal from the local canke company instead. Got new phoneshere in Ohio, took the ATT DTV bundle. Service - Poor. Cost High. Decision timeI. ​

    Mega Bay Telecommunications - televisionserviceproviders - Updated June 2026

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