Have been a customer for four years or more. When ever I…read moreneed technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions.

I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard…read moreto come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price.

Every time I go to this location, there is a problem that ends up costing me money! On a previous…read morevisit, I was talked into the "free" wifi trial. After returning it during the free trial, I discovered that not only did the employee not return it correctly, they gave it to another customer and continued to charge me! The "free trial" ended up costing me $150! My last encounter with this location was because I was trading in a phone. I had already traded in 3 of the 4 lines on my plan at a different location with no problems. The employee at the Patterson location who helped me told us that there was a FREE case and screen protector included as well as a FREE additional line "for being a loyal T-mobile customer." She assured me that there would never be any charges associated with the additional line. After finishing my transaction, I looked at my receipt to find that I had been charged $35 for the activation fee for the "free" line! At this point, the manager got involved. She informed me that there was no way to reverse the charge but that she would give me a $50 credit. I was upset, but since there was nothing else that could have been done, I accepted it and left. The following day, I discovered that I was actually charged over $80 for the "free" case and screen protector! I was in disbelief! I immediately called the store and spoke with the manager, who apologized and said she would talk to the employee. I went back to the T-mobile store and returned the case and screen protector. A few weeks later, I received my T-Mobile bill. Imagine my frustration when I discovered that I was being charged $70 for the "free" additional line! I was livid! I promptly called the store to speak with the manager, who told me that she would personally handle my issue. Upon arrival, I reminded her about our previous encounter and told her about the issue. She hastily tried to pass me off to another employee. I insisted that she honor her word to personally handle the situation. She still had the other employee call and have the line canceled while she just stood there! Meanwhile, there were other customers waiting to be helped that were being ignored. I was perplexed as to why it took 2 people to make one phone call. After it was done, the manager told me that the promotion with the free line was expired at the time that it was given to me! I asked her why she, as the manager, was not aware of that when she gave it to me? She had no answer. The aforementioned issues are not the only issues I've had at this location. Every time I try to give this location another chance, they continue to disappoint. I now have to drive 35 miles from my home in order to conduct my business with T-mobile if I want it done correctly!

This t-mobile has excellent service! They do have new people, which I did have to wait a while for…read moreeverything to get set up but super nice people, not only do they explain things throughly they also made sure I left with more for my buck!! I've been with sprint for 14 years so migrating over was also challenging but this team made sure I was fully supported and gave me the best advise to make the transition easier. Customer service kept giving me the go around but overall store experience great!!

This company Mega Bay was very helpful, efficient, knowledgeable,…read moreAnd fast service. We needed our internet hooked up asap and they were very efficient. Within one day they sent out the needed equipment for Internet hook-up! Thank you to Chris the representative who helped me understand how to proceed with the Internet Service. :)

From the owner: We are a Northern Central valley based telecommunications company that specializes in finding the…read morebest rates for our clients.

We are finding that after years and years of golden service with this company they have left us for…read morea whole week without any service, routers that are not set up, then they give us lip service about call backs and technicians who don't actually turn up and they will not come and fix their own mistakes! They have cost us every single day this week!

Several weeks ago I was called on to establish connectivity for a festival out at Woodward…read moreReservoir.. after a bit of recon I discovered one of Fire2Wire's towers in the area and gave them a call. Dealing with this project on top of my day job and school was moderately stressful, but after talking with Bill and getting the greenlight from production, he worked with me to get their equipment installed on my mast ahead of the show. I didn't leave much to do for their installers, but they were quite knowledgeable and as I work in the same industry it was nice to chat a bit while they got everything ready. After I finished configuring my network traffic priorities for the different levels of staff, everything went smoothly throughout the weekend. I will definitely be working with Fire2Wire again in the future!

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

I was switching to boost from my other provider due to my disability and fixed income I was signing…read moreup with the promotion of $15 a month for 3 months then $25 a month forever 30 GB with auto pay. I had all the information from my other provider to be able to switch to Boost Mobile. The Girl who helped me today would not honor the promotion. She took advantage of and lied to me, and gave me a different plan and charged me more than the promo I was hoping to get. Very unprofessional and not so customer service respect. ​​​​​

I've been coming to this store for well over 3 years now and no matter who is in there I always get…read moretreated with a smile and energy. Never had a problem with this company.

2:30p and the store is closed. There's no sign notification. Nothing waste of gas and time.read more

Replaced phone with newer one. Did not get an itemized receipt for all items purchased. I paid…read moremore than $100 extra for activation and a case and have no idea how much I was charged for each. Had a lot of additional services added that I was not informed about by the staff member. Found out about them when I received several text messages informing me that I immediately owed at least a couple of hundred dollars for additional services that I did not ask for and did not need. I immediately called metro customer service and got all the additional services and fees removed.