Thank you for taking the time to explain all of my novice surfer questions! I appreciate all the…read moretips and sincerity! All the workers were friendly and so helpful!

Went here yesterday to get my wetsuit because I'm planning to go surfing in the near future. I'm…read morecurrently enjoying swimming in the ocean which freezes me so I got really cool and friendly advice on what wetsuit was best for me! Tried on my wetsuit today and SUPER SUPER HAPPY THAT IT KEPT ME WARM BOTH MY SUIT AND BOOTIES! Huge THANK YOU TO the guy who helped me out because I am a big chicken when it's cold I honestly hate CA beaches being freezing cold so I need the thick suits! It was challenging to get in and out of but well worth the hassle At first I was torn between a cute design or being practical and in the end I'm glad I got the wetsuit perfect for winter weather because it's always cold for me anyway! Also bought some booties and other cool stuff. I plan to come back for more stuff because I absolutely LOVE this place! They've got the cutest swim suits and accessories. It's a shopping heaven for beach lovers and I definitely found my place. I'll also take surf lessons here and super excited to do it finally! I kept trying on my own and bumped my head and that was insane. Gotta do things the right way!

I just walked into the Fleet Feet location in Agoura Hills looking for help with orthotics. I…read moreapproached a young employee who was dismissive and passive-aggressive in his response. He told me to wait 20 minutes he had another and walked away without offering any context or basic customer engagement. I understand retail can be busy, but professionalism is simple: acknowledge the customer, communicate clearly, and manage expectations respectfully. As someone who runs departments in the film and television industry, I can say this plainly - if one of my team members handled a guest or anybody that way, we'd have a serious conversation about standards. Leadership starts with how you treat people in small moments. I hope this feedback is taken constructively. Customer service is what separates a specialty store from a big box retailer.

My boyfriend needed new shoes for work, and he's been having a difficult time finding some. We…read moredecided to stop in here and immediately, we were greeted by the manager Joe. Right away, he was able to recommend the perfect shoe. The scan they do of your feet is awesome. Joe was super knowledgeable and personable, my boyfriend had an all around great experience. Joe wasn't pushy or trying to upsell in any way. I won't throw any names out, but it was a much nicer experience than another place I've been to. That other place felt more like a factory, while here was the exact opposite. We were in and out within 30 minutes and my boyfriend is really looking forward to wearing his new shoes to work! Highly recommend this place to anyone. I think mainly they cater to runners, but it seems they have plenty of options for nurses, doctors, teachers, etc., anybody who is on their feet all day.

DSW has it all for everyone. If its for your feet they have it. Plenty of brands at prices to…read moreplease everyone. You just need to spend the time to look. Ive gotten beautiful boots here, shiny heels and Sketcher slip ons with memory foam. Plenty of extras from handbags to socks, sunglasses and plushies. I am a fan.

Nice size DSW in Thousand Oaks, we entered the store and were greeted by an associate immediately…read more Nice size supply of Men's shoes and of course women's selection takes up over half the store! DSW is a self serve shoe store but associates are available if needed. Price are comparable to those in PA. The selection varies with stores and locations. Nice store and Very nice staff!

Service was outstanding. The owner and an employee were attentive and patient with me and my…read morefriends as we shopped and tried on numerous pairs of shoes. The selection is impressive, and the quality is top notch. The shoes are high end and you'll pay for the high quality, but you get the benefit of excellent costumer service as well.

This used to be my go to spot for shoes. I walked in there a few days ago ready to buy some sandals…read moreand the customer service was not the same. The guy seemed bothered by helping me and practically blamed me for being a size 8 since he was out of size 8 in every style I picked. He would have me try on smaller sizes without letting me know he was out of my size, wasting my time. Then he offered me a few dollars break on a pair that fit but I wasn't crazy about, just under $200. I told him I'd like to think about it and if I would be able to get the same deal if I came back. He got an attitude and told me only if I came back the same day. Boy bye. Your inventory wasn't good. I went somewhere else and bought 3 pairs of shoes. I'm done with this place.

Such a fun store to browse around for any gift ideas. Stop by and check it out yourselves. You'll…read moresee what I mean.

Haven't been to Urban Outfitters in a while. Friends of mine wanted to make a quick visit as we…read morewere passing through Malibu. Nice big spacious store filled with lots of nice women's and men's clothing along with home decor plus accessories. Very cleaned and organized. Sales rack had some good items for purchases. The cashier provided friendly service as we checked out. Cute store and would go back if in the area.

Customer service is A1 in this place. Newer guy said they didn't have a shoe in stock even though…read moreit said in stock online. The spoke with who I assumed was the manager at the cash register asking her when the stock usually updates. She then looked in the computer to check the stock herself. She figured out that they were in there warehouse a which was a 5 minute walk away. She sent one of her employees to go and get them. All in all it was a great experience and I did not experience any rude employees. I can't wait for the bigger store to open next door!

Its no wonder so low stars what horrible service purchased a bear break two days ago and today went…read moreon sale 30% less I was told by manager sorry they have no policy to credit or goodwill basically to bad. Will never recommend or ever shop there again.

I love this shop! Such a special selection curated by the owner. I got my favorite cop copine beach…read moreshorts here :) highly recommend

Small shop located inside the Malibu Bungalows. The employee won't look up from her computer when…read moreyou enter, but it's okay because the store is so tiny you won't be there very long. Very cute collection of vintage and curates designer goods, but very tiny. Ranging in prices from $60-$300, you may not find any steals here, but they have rare pieces you won't find anywhere else.

It's literally impossible to give the store anything less than five stars let me tell you when it…read morecomes to class, you get the whole school here. Mike and Krista were absolutely hilarious but extremely professional, and again, very classy. I am a big John Varvatos fragrance fan, but I was shocked at how classy and how appropriate given the weather, the clothing was this store is a place where you literally could casually hang out listen to music and lick all day long killer pictures, with tons of autographs, and I actually have sales associates that are not only pleasant, but extremely funny. I of course had to go for the trendy faded retro T-shirt with my favorite band Motley crew... If they had motley Crue toilet paper... I'd probably have bought it. However, John Varvatos has a new fragrance that comes in this beautiful blue bottle that I can't recommend enough before. Anybody asked me what the title is it known as John Varvatos XX indigo... Say no more ,smell no more ,buy lots more!

Awesome place, great customer service from the team, excellent style and quality of the clothes.read more

Malibu Lumber Yard is like a girl that used to be hot in high school, got strung out on meth after…read moregraduation, and has been sober and getting her life back together for the past few years. It still looks like a nice building, but most of the units are vacant, the common area is missing some of the nicer decorations it had in the past (e.g., fishtanks, plants, etc.), and there is hardly any foot traffic. Hopefully they bounce back and get some tenants that will breathe some new life into the place, but based on how many people left and didn't come back after the fires earlier this year and how slow the rest of the city is recovering, it could be a while before we see any real improvement here.

I give the Malibu Lumber Yard 4 stars... the 5th star I'm adding because it's beautiful, relaxing…read moreand adjacent to the Malibu Country Mart. I have never been to the Lumber Yard when it was busy or crowded, so it's a great spot to relax and chill for a bit. I like the outdoor aquariums. Very nice touch! I haven't shopped much here. Kitson always had cute, fun stuff but they are gone now. James Perse is cool and their shop is beautiful. I think many of the shops here are for women, so if you want ladies clothing with Malibu style, this would be a good spot. Café Habana. Excellent! The real reason to hit the Lumber Yard. For drinks or for a meal, I always enjoy this place.

I needed to shop after a long week at work! Unfortunately, I didn't find anything here…read more The quality of their clothing is just not the same. We didn't find many brand names we liked. No shoes or anything really. Maybe it was just our luck. Cannot give it a bad review as nicely organized and clean. I actually prefer the Oxnard location though.

I recently spent about $600 at Nordstrom Rack in Thousand Oaks purchasing clothes for my son…read more Unfortunately, some of the items--specifically a pair of shorts and pants--did not fit him properly, as they bunched awkwardly in the middle. When I returned to the store to process a return, the experience was disappointing. The associate inspected the pants, smelled them, and stated they had been washed, then refused the return. This was both uncomfortable and frustrating, especially since the items were simply tried on for fit at home and not worn. I understand that stores have policies in place, but the handling of this situation felt unnecessarily dismissive. A more professional and customer-focused approach would have gone a long way. Most customers won't take the time to leave a review--they'll simply choose not to return. With so many convenient online options available, in-store experiences need to justify the trip. Unfortunately, this one did not. Service with a smirk has never worked for me..