Chevy Chase I can not thank you enough for taking the best care of my dog. You were friendly, got…read moreme right in, and took great care of my best friend. Thank you for being there! The best care :)

Used to be the best now the worst. Since new ownership, you can never get through on the phone,…read morethey up charge for everything and are inflexible with treatment. I have had several animals vetted there prior to change in ownership and they were wonderful. Even helped me with my semi feral cat who gets bad allergy breakouts. They vetted him by picture and it worked. Otherwise, I have to trap the poor kitty with a coon trap. New vet won't prescribe the medication (saying it's illegal / a steroid) unless he is seen. Won't to do it with pictures even though we've been treating him for years this way (he's indoor for 9 years but still won't be picked up). So the cat gets to suffer OR be mentally anguished by being trapped. I guess the original vet wasn't worried about jail time. He was worried for the animal. Will be taking ALL my animals elsewhere going forward.

We actually showed up half an hour early for our appointment and we were able to be seen right…read moreaway. The staff was so friendly and of course Shadow was his charming self until it came to the exam lol. They were gentle with him and gave him plenty of treats afterwards . His Doctor was friendly and very enthusiastic about Shadow being in such good shape . He has nice teeth , clean ears, clear lungs . Knowing all of this made me relax more. He got a clean bill of health with the exception that he's FIV positive. Shadow is the only cat in our house and he's strictly a indoor cat. Even with that he can and will live a full life . One of the ladies did agree with me that he looks like he's part Russian Blue. In terms of cost the initial exam was free because we adopted him from LHS . I did pay for some additional testing and I think it was a fair price . Shadow does have pet insurance for those just in case moments hopefully they'll be none of those. Shadow will continue to to there for check ups and future shots .

They are so wonderful there!! I highly recommend anyone taking their pets there. I love taking my…read morepets there. Everyone there are so caring

Looking for comprehensive, compassionate pet care for reasonable cost? This is the place!…read moreGainesway, specifically Dr. McCord has taken care of two of my toy breed dogs from puppy till the end. Dr. McCord was so kind when I had to euthanize my dog. Dr. Nolty explains things well and even writes it on the chalkboard as he speaks. From the front desk receptionist, techs and veterinarians all provide excellent, efficient care. The office is clean and has the appropriate equipment to care for the pets. I like that they are respectful of the pet parents and don't push treatments. Appointments are available and if needed they will add your pet or will provide treatment recommendations over the phone. Great place with authentic animal lovers.

0 stars. A few months ago my 8 year old GSD bloated. It was a shock because I do all I can to…read moreprevent it. I was at work at the hospital and happened to check the pet cameras that morning and saw what was happening. I live in walking distance to Gainesway Animal Hospital. Once bloat sets in you're on a short time clock to get them into surgery. I RUSHED home and called them..BEGGING them to take us. My vet downtown was too far away. I was told they didn't have an appointment until later in the week. I realize we weren't patients, and accepting us would've messed up their morning appointments... but it was an EMERGENCY. They told us to go to Tates Creek or MedVet. We would've never made it to the ER. The traffic on Tates creek just to get to new circle was standstill at 8am and he was deteriorating fast. Thank GOD Tates Creek took us no question. When they did the surgery they said his stomach was twisted 360 and if it was 15 mins later he wouldn't have made it. I will NEVER bring my animals to Gainesway. I worked for a small animal clinic in CT for 13 years. I know how things work and they could've tried to help save my dog and did not. If I could give less then 0 stars for the lack of compassion, I would. Thank goodness there are places like Tates Creek that open their hearts to people outside their registered patients and help save lives.

Unfortunately I had to emergently take my dog to be euthanized. I couldn't have asked for better…read morecare and service. Everyone was so sweet and caring. They had a special room where I could spend time before and after. When I went back to pick up her remains they still were extremely sympathetic and sweet. It's been almost 3 weeks and today I received what I assumed was the standard sympathy card from the office (which was so nice that everyone wrote something) but I also received all of her paw prints and nose prints plus hair clippings. They had asked if I would like them to do that and it wasn't in her bag with urn etc so I assumed maybe they forgot and it was ok. What a wonderful surprise and it made me feel like my baby was letting me know she was ok. As far as price (and I would've paid anything to my baby) they were very reasonable especially considering it was an emergency visit. I literally didn't have to worry about anything. It was all taken care of for me. I can never thank them enough. I highly recommend BVS. I feel like my Sophie is was treated with love and care. Thank you to the entire staff.

Worst experience ever. My shit tuz was having breathing issue last night. So, I call them to tell…read morethem I was on my way. The lady said SORRY OUR CRATES ARE FULL. And they were too busy . BS not asking to board her. What worthless people. The parking lot was empty. REALLY If you care about your babies go some were else.

I went to them a week ago for an allergy shot/cytopoint for my 21 year old terrier. Didnt relive…read morehim a bit. Going back tomorrow for a 2nd opinion. 2nd office visit price. Not happy about that. We'll see. May have to take to a higher up.​

I had to put my cat Little's to sleep a while back, it was 7 or 8 years ago. The euthanization was…read moredone so carefully and it was so easy. And I just know that they know what they're doing. And now I've got a sick cat and I'm going to have to do the same thing with her and it's killing me thank you

Dr. Jessica! She didn't quit on a fading, injured kitty we grabbed from the neighborhood. Her…read moremanner is gentle and caring. She is straightforward about her hopes and information, and will try new approaches to the end. I would -and do-recommend her to anybody, any day.

I am so grateful for Dr. Henze and Dr. Lacy. A few months ago my 9 yr old German Shepherd bloated…read moreunexpectedly. I do everything to prevent bloat so this was terrifying. I happened to check the pet cams at work and saw it happening. I rushed home to get him to the vet. Once bloat sets in, it's a surgical emergency and there's less than 2 hrs to correct it before it's fatal. I was turned down by Gainesway Animal Hospital because we weren't a patient and Tates Creek accepted us with open arms no questions asked. I was running out of time and the ER vet and our regular vet were too far and traffic was standstill. Dr. Henze met me in the parking lot to help me with him and he immediately went into an over 3 hour difficult surgery. I am so grateful for Tates Creek and their staff. They saved my dog's life, helped us, and showed so much care and compassion. Ash's stomach was twisted so badly that 15 minutes longer and he wouldn't have made it. My dogs are my children and my entire world. Dr. Henze continued to help us with aftercare even after he came home from MedVet where he was transferred to for 247 care post surgery. They saved my best friend and my heart, and I will forever be grateful to him and his team.

Please see edited portion below…read more Here was my initial rating: "( 2 stars) : All staff were professional, thorough, polite, friendly, etc. My complaint is they did not listen to me. I made it clear that I just wanted one service. But I had to pay approximately $171 for services I did not want, what I wanted should have only cost me $66.64+tax (per their invoice). I understand why they conducted the services they did, but...they did not listen to me. I may even use them again, but I will be prepared to ether insist on what I want (not what they want) or just be prepared to pay for services I do not want or go somewhere else." Not every business has the moral character to contact a client concerning a review and discuss. Dr. Sheets did just that. I'm grateful for that. I did assume that the services I did not want were being conducted by the offices policies, rules, etc. I now understand that the services they conducted were regulated and required by the Kentucky Board of Veterinary Examiners. I now give them 5 Stars and would recommend them!

Dr. Sheets does a through exam and walks you through everything he is inspecting and telling you…read morehow your dog is doing. I have not experienced this elsewhere. The whole staff is very kind, they are easy to get ahold of, they have answered any random questions I've had and have an excellent reminder system for shots that are needed. I even like their vet records more haha. The price is very fair for the experience. The shots themselves are priced similarly to other veterinary clinics. Having been here several times now, I've never seen another animal booked as the same time as me. Which has created a very positive experience and my dog has never been stressed visiting here (like they were at another clinic).

After 4 years, I'm still a patient at VAH. I had a cat sadly pass, but when I got my new kitten, I…read moreknew I wanted to stay with VAH. That same new kitty (now 2 years old) had gotten into some Lilys that my roommates had left out. The second I made an appointment they called me telling me to bring her in ASAP. They gave me the number of animal poison control, and I was able to communicate with them and they spoke directly to VAH as we devised a plan to treat my sweet girl. I was there for 3 hours, although not ideal to spend that long at the vet, I wouldn't do it anywhere else with any other team. These ladies are fantastic and truly care for your babies just as much as you do!

I could not say enough to praise Dr. Sears and her immaculate staff at Village... we have 6 dogs…read morecurrently and a few that have passed, but with every visit this amazing place never ceases to amaze or impress with their care, kindness, and overall feeling of comfort they consistently show our pups. I would recommend to anyone that has a fur baby or critter that needs attention. Did I mention they're reasonably priced compared to most, but I would spend twice as much for their level of professionalism and comforting atmosphere that they provide. If you have a vet, switch. If you need one, go here... you will not be disappointed and I wouldn't recommend unless I absolutely trusted them with my herd of dogs. Top notch

This is in what looks to be a house converted into a business, which seemed to actually calm my dog…read moredown a little bit. The staff was very kind and helpful and very patient with my anxious pup.

I just want to thank Noah's Ark Animal Clinic located at 1782 Bryan Station Road in Lexington for…read moretaking such good care of our fur baby Buddy. Buddy a rambunctious big boy somehow managed to hurt his ankle/paw area. Buddy eventually had to have surgery and follow up visits. Each visit he was showered with compliments, belly rubs, treats, and accolades of Good Boy! Neither Buddy or his doting parents ever lacked for attention or follow up calls. Dr. Yeargan cares about her patients and is so professional and caring, and the support staff is one of a kind. We are lucky to have Noahs Ark as our pets provider. If you have a fur baby and you are looking for a Veterinarian, I recommend Noah's Ark Animal Clinic on Bryan Station Road.

I take my dog to Uptown for both grooming and boarding. It is on the pricier side, but that is…read moretotally worth it for the peace of mind I have while he is staying there. The staff are so kind and flexible with travel changes (if you need to pick up earlier or stay an extra night) which is really helpful when flying. They have a great pre-check feature where you can give a lot of detail on your dog's stay. I typically send toys that I don't mind losing just as a precaution, but they've never lost anything I've sent with my dog and everything comes back neatly packed in his bag. I don't worry about my baby at all while he is at Uptown.

An employee at this facility, almost a year ago, choked my dog by pulling him back and upward when…read morebringing him out to me. My dog immediately choked up kibble, and within about 30 minutes of getting him back to my hotel, I had to request input from my vet back home and immediately take him to the ER Vet where he had to spend the next almost two days. He had aspiration pneumonia. They of course denied the entire thing and when I went in to view the camera footage they had, they had a clip of the footage that was about 1:30 seconds long that had been cut to not show me going over to my dog where he has choked kibble up. I called immediately when I got to the hotel room, as I didn't want to react immediately due to the emotion involved. They of course have denied everything. I've stayed quiet about this incident for almost a year now because I honestly thought maybe they'd own up to their (maybe) mistake and do what was right and help cover what I had to pay for. I am active duty military and have to travel to Lexington frequently for clinical. I trusted this business with my furchildren and they failed. I just truly hope that next time this happens, the outcome isn't different. Had I waited until the next day to take my pup to the vet, he most likely would not have survived. Within hours he was on oxygen at the ER vet. I've been dealing with their insurance company since January and they will not be covering anything. This is honestly, the outcome that I expected, as both Uptown Hounds and The Hanover Group did not display much professionalism. The worst part is, they won't even refund me the amount of services that I paid for and will never receive for my dogs. I truly hope no one else has to deal with this situation.