I was genuinely excited to stay at the Viceroy after patronizing other Viceroy properties in Chicago and elsewhere, and typically staying nearby when in the Washington DC metro area. Logan Circle and Dupont Circle is very central to shops, great restaurants, and local LGBTQ nightlife, so it's super convenient. However, my lesser than stellar experience started upon check-in at the front desk, where I was informed they did not have the room type (Viceroy Studio King) I booked. What appeared to be a minor issue became more apparent once I entered the room... My second floor, double-bed, room was dark (only top-half windows on the second floor), and an accessible room. This meant many features provided in the Viceroy Studio King were not present: some decor, fully enclosed glass door shower, the nice green comfortable rug seen in most room pics, etc. - and some other features were added, such as a medical chair in the shower, a plastic curtain, among other selections. While it wasn't the end of the world by any means, it was not the experience I booked for a nice, relaxing stay at the Viceroy. Rather, it seemed I was provided the last available 'dud' room in the hotel that no one else wanted...when I went down to the front desk to ask for a different room - I was informed there was none other available and I could not be moved. After advocating for myself, I was begrudgingly offered that my amenity fee could be waived for the inconvenience. They also brought me an extra lamp. However, at check-out, there was no note for the waiving of the fee, and I was charged for it - luckily I noticed the charge prior to leaving and the staff was still able to refund the fee after re-explaining and advocating for myself regarding the issues experienced, yet again. Additionally, there were so few electrical outlets in the room - nothing by the desk so I couldn't plug in my laptop, and for the extra lamp, it was necessary to unplug the coffeemaker. While the front desk staff was friendly and helpful albeit with some challenges, this stay was just not what I expected given what I was looking forward to and what I had actually booked. I would still consider another stay here given the location and what I've seen from the other rooms on property and just hopefully get a different, better overall experience. Edit: post-stay, I filled out surveys that were part of routine follow-up emails from the hotel, and was informed I would hear from management regarding any issues shared. After no further response for three weeks, I reached out to the hotel once again. They simply acknowledged the frustration and nothing more. It seems that Viceroy, at least the Washington DC location, has lost what it means to be in guest hospitality. I did not have an opportunity to experience the pool as it's not open until Memorial Day. The fitness center, although small, has plenty to work with. read more

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I found the location great, lots of restaurants close by and about a 15-20 minute walk to the convention center. Rooms: Spacious and clean. This is no Four Seasons, but the rooms were clean and the staff were great. The furnishings were well kept and the hotel is on the smaller side so not so busy. Bar: kind of lacking, they had no beer on tap at the time when I was their. The bar staff were ok. Food: This was also a bit of a disappointment. They had a little coffee shop that offered some options but they were limited. read more

What's good- the staff is nice and attentive The Viceroy on Rhode Island Ave is an old SRO apartment building that has been bought and rebranded many times. The Viceroy line doesn't do a great job in hiding the humble beginnings We had suite 219 in the front of the hotel. It was a large but really worn 1.5 ba suite Rugs are frayed as are the bathroom towels and bathrobes. AC /Heat doesn't work well and there is only indirect lighting so it's a dark room. Storage is scattered - we stayed three nights. Noisy also from the front part of the hotel and the side where the bedroom is located is just above a restaurant. WiFi worked the first day - then didn't at all. Hote staff gave me a staff WiFi password which worked sporadically. All in all not a great hotel for $875 a night. read more

Viceroy - Worn viceroy robe - Hotels Near Me - Washington, DC, District of Columbia

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We currently love our stay at the Viceroy Washington DC. We booked the spa studio 2 queens and it is beautiful. The room features two plush queen sized beds, a work space with ergonomic chair, a large window out to Rhode Island Ave and a bathroom with a large tempered glass shower, Soaking tub and a separate toilet room. The hotel has 3 restaurants (Dovetail, Hush and BPM). The hotel also features a rooftop pool and nice lobby! If you are in the DC area and want luxurious accommodations for a inexpensive price, than I recommend the Viceroy. If anything changes, I will post an update! read more

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I was excited to stay at the Viceroy, the brand has a great reputation and this location is where I needed to be in the Washington DC area, my hopes were high. Check in was fine but seemed rushed. The man who helped me didn't explain anything really which I'll was frustrating later on. Room itself was fine, large enough for myself but the location (it was on the south end I think) go no sunlight/ natural light at all which was a little depressing. The hotel has TWO elevators for everyone to use, including employees with room service, housekeeping, etc. It took FOREVER to get an elevator over 5 mins. Luckily I was on the 3rd floor so I just took the stairs everyday. Housekeeping, the website says it's optional which the front desk should tell everyone. I asked the second day with no housekeeping and the front desk asked a request for a time I told them ASAP. I was out from 10AM- 3PM... no one came till 4PM. I left the room for an hour for them to clean and finally turn over the room. Finally the pool area is TINY. The photos from the hotel website are misleading and there are 3 day beds in lay in with furniture when the rooftop becomes a bar at night. Very disappointed when I stay here. The location was great but everything else fell short. read more

Another resort pass win! We paid for a day room pass on 4th of July! This one had our attention because of price points and a rooftop pool. The decor is very nice! The staff were friendly. Check in and out was a breeze. The hallways do give older hotel vibes, very dimly lit, but the rooms are a great size and bathroom/showers were nice. There's a coffee shop with pastries and breakfast items on site as well as a restaurant for dinner. There's food was delish and there's a decent menu and an option to have a 3 or 4 course meal for a set price. The coffee shop seemed a bit overpriced. But to warn...there's an automatic 18%-20% gratuity on everything you purchase in the hotel. We would definitely do this again as the hotel has a good location to many restaurants and bars, easy walking around. read more

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So the rooms are very nice and well kept, the service at check in or check out won't impress ... that's for sure. But we had some minor issues in the room and people were sent up quickly to fix. The rooftop pool was great and would go back just for that! read more

I've stayed at the Viceroy DC a few times for work trips, and it's consistently a good experience. The hotel is located in Dupont Circle, close to plenty of restaurants, Whole Foods, and several workout studios--super convenient if you're looking to stay active or explore the neighborhood. The rooms are spacious and stylish, with a modern, contemporary design. During the warmer months, the rooftop pool area is a great bonus, perfect for relaxing or catching some sun. Staff are always friendly, professional, and helpful. Highly recommend for both work and leisure stays. read more

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I'm not really sure on how I feel about this place. When I first walked in I wasn't impressed and I had to sit in kind of absorb it for a bit. I don't know if this place really knew what it wanted to be. Very low hallway lighting. The room felt like it was confused if that makes sense. Felt like a room out of American horror story. The staff was friendly and it was a great location from where we went and had dinner. The location is very convenient read more

Constant spam emails. Unsubscribed multiple times, yet they continue to spam me... as if the stay here wasn't bad enough... now I get reminders. read more

Viceroy - They charged $118 in extra fees. Amenity fee? What amenities? Your pool deck was closed. This is pure greed. - Hotels Near Me - Washington, DC, District of Columbia

Claims Top 50 hotel in the world #1 - Top 10 hotels in DC Gold Badge - Best Hotels in USA Actual experience A used prophylactic on the floor, that my dog then sat on. Housekeeping staffing waiting to use elevators (to service or turn rooms), who didn't even speak to you. Or acknowledge you, but would block the entire hallway. Staff was sweet. But inconsistent. They charge an amenity fee, which includes access to tours at a discount. Which sounds amazing. Until you try to use it. Day shift front desk sends you away with a flyer, look at this, and you can book what you want. Cool. Except one QR code is broken, one the front desk has to do for you (and there are no prices - so you don't know what the discount is) and the third one, you could actually book. So 1 for 3, which is solid in baseball, but not in customer service. So when you go back to the front desk about the other two that you cannot book, they literally say, it takes too much time, please come back tomorrow at 0700! I'm sorry what!?! Top 10 hotel!?! Are you kidding me? Gold badge, of what!?! The valet/door staff was sometimes there. I stayed for five nights. Day 1, always opening the door and greeting me, day 2 mostly opening the door, day 3 no where to be found all day and when they were at the podium they were (clutch my pearls) on their personal phone and ear pods, day 4 - wait there was a door staff... day 5 are you checking in ? I'm returning thank you (and I have seen you every day that you have worked here) Housekeeping, allegedly offers turn down service: which makes sense because the one day (out of five) that I was in my room and declined service... it was 6pm!!! I had been out all day. They had all day to service the room. And yet, really 6pm!?! What kinda organization, management is tht? If you book, ask these questions. 1) is there a wedding or event during my stay? If there is, just book somewhere else. My lady and I had envisioned a lovely romantic evening in our room. And maybe some adult beverages in the bar/patio area. Well, the events take over all open public spaces including the lobby, and the noise well it travels far and wide. The volume of dj, screaming children and drinking hollering-- killed our romantic vibe. We were on a high floor. And it reached our room, until 11pm. And we heard the sheer volume in the elevator shaft staring in the 4th floor to the ground floor. This is not a relaxing chill or romantic vibe. 2) ask what floor you'll be on. This is important. I was initially on the second floor. The room was dark, over looked a wooden fence that enclosed the hvac and was noisy, it was also a small room. The only hotel room in comparison that was as dungeonesk was the mgm sub terrain room. I asked for a higher level floor and it felt twice as big. With an actual sitting area and real light coming into the room. For dogs: They have dog beds and dog bowls, which I love!! But, no help on where to walk your dog in this urban environment or any place to put poop bags (just the open lobby trash bin...). So since they won't, I'll help a friend out. The best spot to walk the dog is, leave the hotel, go to the right toward 14th st, continue along Rhode Island until you get to Logan Circle. There is a lovely green area there a you'll meet some new friends who are also walking their dogs or reading books. The good. It's a short list The linens The bath amenities The fair Location I feel like there is false advertising about the accolades they claim and the reality of the hotel. Would I recommend this hotel. Not at this time, the inconsistency is where the challenge is. There is the challenge at the hotel of guest satisfaction vs profit and they are still trying to work out what is most important to them right now. read more

An incredibly beautiful hotel tucked away near 14th street. The service is incredible and the staff are lovely. The only issue with the Viceroy is that the wifi is terrible, which is a surprise for such a lovely boutique hotel. If you're only coming for a place to sleep, then the Viceroy is an excellent choice, but if you'll need wifi at all on your trip I would not recommend. read more

Went to an event at the Lincoln Theater and was very lucky to stay at the Viceroy Hotel. Hotel was very lovely and the location could not be beat. Everything fun and yummy is within walking distance. What made this a very special trip though was the staff. We felt very welcomed and cared for after receiving a great greeting from our valet. The front desk reception staff were impeccable as well with clearly explaining all of our amenities during our stay and just made us feel very pampered and special. Our stay included breakfast at BPM Coffee and each day we were taken care of by Ayla (Alexsandra). She was so efficient and friendly (never thought those two words could ever go together)...it was actually fun watching her navigate customers' orders with ease (it was very busy during our stay), prepare everyone's food/beverages, and still have time to give everyone a little personal touch with fun banter and chitchat. We came to the Viceroy feeling like honored guests and we left feeling like family. Thanks Aya for really elevating our experience!! Definitely recommend this location anytime you're in need of accommodations in DC! read more

i checked out of this location earlier today. The city view is not a view of DC. Its a small old 10 story building with a view of the neighborhood, like other peoples apartments. The room design was good bit the A/C smelled like mold. The Dovetail Restaurant poured a Manhatran in a very petite coup glass, which was cute but not for a gentleman requesting a bourbon cocktail. And, the selling point of tge rooftop pool bar with 20 pool seats and merky water was a disaster. I booked 3 nights but had to leave after I could hear ambulances all night and the people above me walking around, with wax earplugs in. I was not happy with being charged for 2 nights after being there less than 24 hours. read more

The lobby is awful and out dated. They tried to patch paint and paint did not match, looked like a lazy employee didn't want to paint properly. The stag was ok. Check in with the young very strong French accent was very difficult. He spoke so softly and difficult to understand. I asked him to repeat several times. My room at 2:45 was not ready, ok no big deal I waited in the ugly lobby. About 20-30 minutes later I hear a different front desk man with a beard yelling for me across the room to get my attention. Lazy , he should have walked out from behind desk and across lobby to speak with me. The walls to elevator were in need of attention and not just touchup paint like the lobby. Room was great. Cleaning staff great. Location great. read more

Had a wonderful time. Room was clean, bathrooms immaculate and the soaking tub was top tier. There is stunning art throughout the hotel and I would go back just to see what new pieces they have in the lobby, hallways and conference rooms. Staff was so kind and attentive. Karen is truly a star. We had a tooth emergency and the night staff went out of their way to go to the restaurant to get salt vs us going out in the middle of the night and trek to CVS. Thank you Viceroy, we will be back. read more