CitizenM Hotel -- A Study in Efficiency Over Comfort I recently stayed at the citizenM Washington DC Capitol while attending meetings on Capitol Hill. The booking came together on short notice, and to their credit, availability--and a seamless check-in--were the hotel's strongest attributes. Beyond that, the experience becomes far more constrained. To call the room "small" doesn't quite capture it. It's compact to the point of novelty. Standing inside, I could reach both walls without effort. The layout is essentially a narrow corridor leading to a bed pressed against a full-wall window. The shower and toilet are enclosed in a tight glass pod adjacent to a minimal desk space. Functional? Yes. Comfortable? That's another question entirely. For travelers accustomed to even modest breathing room, the experience may feel more like a well-designed capsule than a traditional hotel stay. At one point, I couldn't help but think my walk-in closet at home offered more usable space--and that's not hyperbole. Practical amenities were also lacking. Notably absent: an iron or ironing board--an oversight for a hotel catering to business travelers who may need to present themselves professionally on short notice. Breakfast, offered buffet-style at $19.95, was a bright spot. The spread included scrambled eggs, bacon, sausage, and potatoes, along with solid café-style coffee options--espresso and lattes included. It's a respectable start to the day, even if it doesn't fully offset the limitations of the room itself. In the end, CitizenM delivers on availability and efficiency, but at the cost of comfort and space. It serves its purpose when options are limited--but it's not a place I would choose to return to unless necessity dictates. read more

CitizenM - Outside of the hotel - Hotels Near Me - Washington, DC, District of Columbia

This smaller boutique-esque hotel is a nice alternative from the larger nearby Marriott properties. This hotel is a very close walk from the NoMa-Gallaudet U metro station either on N or M streets. There is also a Harris Teeter grocery store, CVS drug store, and a few coffee shops nearby. The lobby and hallway decor is quite eclectic and fun. It reminds me of if a major airline chain that uses red/white in their scheme made a hotel. The rooms are on the small side but was enough for a short stay. If I was going to be here for an extended trip or had more than two people in the room, it would have been a bit uncomfortable for space. The room had all of the necessary features and amenities. The lights and blinds and tv were controlled by both physical switches on the walls but also by an iPad courtesy of the hotel. The tv however did not turn on or off with the iPad. There were also no washcloths in the room, only two hand and bath towels. The bed was squeezed in the corner which was kind of fun but I could see how this would make it an awkward in/out situation if the person on the inside had to get up in the middle of the night. The platform that the bed was on had a drawer underneath the bed and a broken panel that could have used some repair. The morning breakfast was included and had a nice layout and options for various palettes. I love the free sparking water option! This was a fun option and I would stay here again. read more

It was located near subway. I will say the rooms can accommodate to people. It is small, and the bed is not soft, it is more on firm side. It will work for a weekend. read more

I LOVE CitizenM brand. Exceptionally clean and consistent smell in the hotels. There is no need to go into the rooms being small. We all know that from the jump, they're all the same size. Would be an easy 5 stars. But I had to lower it due to the bed mattress being extremely firm, did a number on our backs. The area the hotel is in is pretty sketchy. If in DC again, I might try the Capitol location. read more

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I find great pride in visiting several locations and comparing each, Citizen M will get me right every time ‍ Link to my reel: https://www.instagram.com/reel/Cy8hZ8CrkvX/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA== read more

Great value, iPad in room was clever and convenient, prompt housekeeping services, kind helpful staff, common areas are comfortable. I ended up extending my stay. Milli at the front desk was wonderful. Great customer service experience. read more

If I can rate it a zero, I would rate it . Rooms are tiny and service was not to my standards. Employees ignore you. Frenchie was aswome but the person working the front desk on Saturday and Sunday morning didn't communicate well with the house keeping where we had to wait an extra hour for cleaning. Staff ignores you . There is no privacy to the bathroom. It was just not a pleasant experience. It was not to our standards. read more

I first stayed at a CitizenM when I visited Seattle and I didn't mind it at all. It's one of the cheaper options for hotels in D.C. and I knew that I was getting since I stayed in one already. Rooms look exactly the same as the photos, and are standard across all CitizenM hotels, I'm assuming. Check-in and out was pretty seamless since it uses a kiosk, although there was a staff member behind it to help as well. When you check in, you get to choose whether you want a low/high floor and which side of the building it faces - but of course this is likely depending on what's available as well. CitizenM is a great option for those who plan to stay out majority of the day. The rooms are small but have all the essentials: bed, TV, bathroom with standing shower stall, hangers. You can control everything in the room from the iPad or on the app through your phone (lights, sounds, alarms, etc.) so it makes it convenient. Since we planned to explore the city, we weren't in the room often so it was a good option for us. However, they do have plenty of lounges and common spaces on the ground level, and even a gym downstairs as well. Breakfast is extra unfortunately but if you refer a friend, you and that person get free breakfast when they book! Their breakfast is definitely better than typical continental breakfasts. They had eggs, sausage, thick cut bacon, potatoes, cereal, yogurt and toppings, breads and pastries, and juices! They also offer coffee as well, which you can order from the barista. Another convenient amenity that they offer is free water! They have a water filter at the bar to fill up any bottles and they also leave out water in jars along with slices of fruit during the day. read more

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DON'T COME HERE EMPLOYEES ARE THIEVES!!!!!!!! Worst customer service ever. I left my jewelry in the room, called 24 hrs after checking out, and they said they found my jewelry. I came to pick it up; they had all my jewelry but a gold heart necklace I have had for 3 years that was very sentimental to me. Obviously someone pocketed it!!! The manager was no help and did not care. I kept telling the manager I left it in the SAME PLACE as the other ones, and she was not cooperative!!!! Absolutely IRONIC how I got my $8 Amazon earrings and a necklace with my initial on it but not the nicer one!!!! I traveled all the way back to the hotel out of my way for absolutely nothing. A bunch of BS! *** And yes, it's my fault for leaving my jewelry, but why say you found my jewelry if you're gonna pick and choose which one you gonna steal. Absolutely insane. *** Rooms are size of a shoebox, bed uncomfortable, customer service is terrible, PLEASE save yourself go to a Hyatt or Mariott instead!! TRUST ME. read more

I really enjoy staying at this Boutique, influencer friendly, hotel. When you arrive, you have the option to do self check-in or have one of the staff help you. The hotel is secure with card swipes needed for late night check-in and in the elevator to get to the rooms. The front lobby is trendy and colorful, with lots of seating options and coffee table books. The bar is ready for a late night hang and that early morning get over your hang over, and the menu is pretty good, with solid options for eating round the clock. Here's where I may lose some folks: the rooms are tiny. There's a bed, a desk, and the bathroom area. There is a small closet area at the door. If you are sensitive about your bathroom habits and having to share that with another human, this may not be the place for you. EXCELLENT for solo travelers who are on the move! My favorite part is two-fold, but has everything to go with sleep. This room is made for you to SLEEP, and I mean, make sure you set an alarm because you will oversleep. Features that support your rest: Automatic black out curtains that will literally block out all the light attempting to disturb your slumber. The bed and pillows are firm and supportive, and the bed is huge. The walls and windows of this hotel are THICK, so you can't hear anyone else's foolishness or the sounds of the city. The temperature is usually perfect in the room and I just love how cozy it is. The price is right and it is conveniently located near downtown and the hood! I love it here! read more

CitizenM - Elevator at CitizenM - Hotels Near Me - Washington, DC, District of Columbia

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CitizenM has a really cool vibe throughout the hotel. The guest lobby area is one of a kind with lots of seating. They have a nice bar with a small area to hang outdoors, and yess they offer breakfast with a small extra charge. The rooms are clean and comfortable with options to have led lights that come from the bathroom. I had to choose pink! They have an iPad next to the bed that you can choose your light color, turn on the tv, control the curtains, and more. I got a great nights sleep, beds are wonderful. I wish they had parking. I would say that's the inly thing missing here. You cannot go wrong choosing to stay here! Service is great, plus there is a Starbucks across the street. read more

CitizenM - Hotels Near Me - Washington, DC, District of Columbia

If you love smart houses and tiny homes this hotel is all you. I'd consider it an upscale hostel. It reminds me of that show on Netflix, the Circle. Upon entry you are greeted by an aroma similar to an expensive clothing store. Love that. The lobby or "Living Room," is vibed out with comfy and artistic decor. Nice touch. Check in is simple-ish if you are tech savvy or traveled abroad to a similar hotel style. After we fussed with the IPad and ID scanner and created our own room key while simultaneously given a brief hotel description by a lovely staff member, we headed to the elevator. Scan your room key or that elevator isn't going anywhere! Hallways on the 5th floor are vibed out in a deep red and black, artsy! The whole room minus the shower and toilet are controlled by iPad mini. Choose your mood with colored lighting, perfect your climate and connect your content from your phone via airplay or chrome cast. Now this all would be great...if everything worked efficiently. Connecting to airplay didn't work for me, which should be most convenient. Chrome cast worked fairly well for Netflix but not for Spotify. Climate can be adjusted to the warmest temp of 79 degrees F but drops to 77 degrees whenever it feels like it. That's odd. Curtains and blinds also controlled by IPad and sound pretty noisy when going up and down. Shower pressure good, cozied so close to toilet, bad. This is a small space again, upscale hostel vibes. Just ask, they'll hold your luggage or anything else you can't fit in the room, for free. Breakfast is $18.95, late check-out (3p) is $65.99. Bar is open till 11:30 with bar bites but no room service or pick up, so you will need to go downstairs to order. In conclusion, if you are traveling alone or with a small partner (lol) who is tech savvy, this place is for you. It's clean, beautifully laid out and fun. If you are like me an appreciate the hospitality of a traditional hotel, book with them. CitizenM is an experience to say the least. read more

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I came across one of the bartenders Jamel's TikTok page and was excited when I saw he was located in DC. I asked him his location since I'm a foodie and sometimes make cocktails as well at home decided I wanted to check him out. Also, he makes great drinks and has great vibes. So, today my sister and I visited and when I say it knocked us right off of our feet in a good way because the pictures doesn't do any justice to their dining room(lounge area). It's so beautiful and bright inside. I can only imagine what the rooms of the hotel looks like. I love all of the vibes and feels of citizenM. I can't wait to go back for more drinks and food. I'm also planning a gathering with other content creators. I also got to meet the GM she's pretty dope and has great style! Wish I could post a video here. read more

CitizenM - Lemon drop - Hotels Near Me - Washington, DC, District of Columbia

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Terrible hotel if you need rest With uncomfortable beds No amenity Loud mechanicals the heat doesn't seem to be working It poses as a cool place to be Using Plastic floors and silly bits of cuteness like a pillow doll or wiener dog from IKEA bookends The educated travelers will never return Except to enjoy the excellent party going on in the lobby Fun for the young revelers Misery for the traveler read more

CitizenM - Something icky on the plastic funituee - Hotels Near Me - Washington, DC, District of Columbia

I like the whole CitizenM vibe. But this one has a few challenges that didn't distract me when I stayed at the one in Boston. The first is parking. Since I have family in the area, the combination of construction, quickly gone, expensive parking and the closest "hotel" lot three blocks away and shared with another business; it is not convenient. Nice that it is close to the Metro, in northeast DC. There are a few restaurants, businesses and lovely murals. But it is a changing neighborhood with all kinds of folks, so look alive and Stay Safe. Cool stuff: CitizenM donates money each day you don't have you room cleaned; elevator is key controlled and their membership usually gives a discount. However, here the shower, refrigerator and iron were slow to work. There is a rude morning front desk guy, and a girl in the afternoon who complicated the usually simple check in process. But there's also Millie & my housekeeper who were professional and understanding, plus very talented morning barista gent and evening bartender who were all model employees. The CitizenM vibe is trendy. Cute pillows, bright colors, eclectic furniture provide quiet places to work outside of the tiny, clean, ipad controlled rooms. You could make it work for sure, but they can make small improvements to do better. read more

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Perfect for One w/ an Artsy Vibe THE GREAT - 1) Having the option to check-in early with room choices based on floor level and view. 2) Supporting Artist!!! The esthetic was amazing and had a very unique look. I loved the different works of art. 3) The room was very clean and pretty comfortable. Of course, there was great tech to control everything in the room. 4) Location was great, restaurants, grocery store, coffee, banks, etc. are all within a couple of blocks. THE GOOD - 1) Check-in process was different, but good because there was someone to help navigate. 2) The bar was nice. 3) There was plenty of space in the lobby to work, chat, or whatever. THE BAD - 1) Bar service was a little slow because there was only one person working. But, she did her best and never seemed frazzled. My food (nachos) wasn't great (too much of whatever seasoning they use). 3) The bed was too hard and not super comfortable. 4) $80 for late check-out until 2pm is kind-of absurd. Sidebars - 1) You need your room key for the elevator 2) There are no irons in the rooms, but there is an ironing room. It's a steamer and takes 6 mins to warm up. 3) This is a tech forward, eco-friendly (seemingly) place. If you aren't good with tech you will either be frustrated or excited to learn something new. read more

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1. No parking; I asked for advice and got a ticket 2. I needed to extend my reservation but was told the staff could not assist. It could only happen online. 3. The rooms are tiny 4. Their water never truly warmed up, so we took cold showers every day 5. There was always an excuse about cleaning for four days straight ...we didn't get service...they blamed the app 6. The staff at the bar used profanity and the N-word consistently one night as I met a co-worker for drinks and snacks. It was embarrassing. 7. The drink prices are ridiculous 8. I tried to order bottomless mimosas as advertised, but I was told they were not doing them then. I approached a manager, and they were confused as to why. 9. Our duvet cover was dirty when we arrived. 10. They couldn't even get our bar nachos right. read more

My wife and I stayed here a couple of days during our visit to DC. It is nicely decorated, clean, and everyone working there is super nice and helpful. Rooms are pretty small, but you can make do with a maximum of 2 people staying there. The area around NoMa is also newly gentrified so be aware of that. I would stay here again when I travel back to DC. read more

CitizenM - Lobby - Hotels Near Me - Washington, DC, District of Columbia

First and foremost, the "world's fluffiest pillows" at the center of their marketing campaign are responsible for the single worst sleeping experience I've ever had in a hotel. The pillows are not fluffy, they are heavy, over-stuffed cylinders that put a crick in my neck that hasn't gone away in a week. There is no possible way to comfortably sleep with the pillows wrenching your neck 90 degrees while you lie flat. And for some reason, there are 4 of them in the bed. I called the front desk asking if they had anything smaller and they kindly apologized and said they were looking for replacements because the pillows are their number one complaint, but they haven't gotten anything new and couldn't help. At 3 in the morning, with a very sore neck, I grabbed the extra bath towel and folded it up to resemble a pillow. The next day I went to a nearby store and purchased a pillow for myself. The pillows at CitizenM are AWFUL. Otherwise the room was fine and I could at least enjoy the concept. It's great for solo travel and is fine to crash in after a day in the city. The app is slow to control things and I would like independent control over a lot of the lights and found the nightlight too bright, but it was all tolerable. Not really a great experience, but fine. But the other problem was the staff. They were all friendly but constantly screwing up things with the reservation. They billed the wrong credit card, they billed the wrong amount, they didn't realize there was a free drink with the reservation. It went on and on and I've spent over an hour on the phone with some call center trying to get it resolved. The staff clearly needs better training. So overall it was a frustrating experience with terrible sleep. The terribleness of the pillows cannot be overstated. read more

terrible no parking grew up in Miami. Havent been back in years total disappointed in hotel service. They state luxury yeah luxury in hell. American Horror story hotel proceed with caution read more

OMG!!! If you are over 40 skip this hotel! No parking, no valet, rooms are smaller than a cruise ship. The worse was there is no agent at the desk and you have to use a computer and check yourself in! Every single person was struggling with this process. The room also says welcome John on the screen. The entire room is only the size of a bed! It goes from wall to wall. read more

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Great hotel and service. First worker i met was Jamiel at kiosk he was very helpful. Also DT manager was great he has excellent customer service. Jamiel and DT do excellebt drinks at bar. come try this hotel it new and clean. very inviting. read more

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Here is what I experienced today, and you can have your own judgment. It's beyond disappointing and I hope CitizenM's management could really get to know what's going on in your hotel. I checked in today and returned to my hotel room around 7 pm, then I found the room was a bit chilly. A tablet controls the temperature in the room at this hotel, as well as the light, TV, color of light, etc. Then I realized both the TV and AC didn't work. So I kept calling the front desk, and they kept asking me to wait. After making 4 calls, I finally changed to another room around 8:55 pm. In the second room, the TV worked, but AC still didn't. I put my down jacket on, set the room temperature to 77 degrees which is the highest to see if there is any change, and waited around 20 minutes. Nothing changed. So I called the staff to check into my room. The staff said oh it's chilly when she stepped into my room and worked on the tablet. She kept the setting at 77 degrees and asked me to wait for another 30 minutes as she explained that the coil could take some time to heat up. Fine, I understand. So I waited. Around 9:45 pm I went down to the front desk as nothing had changed. The manager, Kevin, seemed irritated by this problem as he said there was no thermometer in the room, and seemed that he didn't know how to fix it. He went with me to the room and then told me that even though the AC system was not working, feeling cold was my OWN problem because the other customers didn't complain. So Kevin said I could either accept the situation with another blanket or leave. I was really appalled by what I heard and became anxious and started to argue with him. He showed a very poor attitude saying I can't stay here. I didn't know what else to do as there was just no way to further communicate and I was pushed to the corner, so I called the police. While waiting for the police, I tried to reach CitizenM's customer service. It turned out that I could either chat with their Global Reservation team online or text a UK number on WhatsApp. I tried the latter first, and it didn't work. The chat was a bit slow to show up, and eventually, someone on chat told me they couldn't help me in this situation. So I tried to get a refund and find another hotel at 10:30 pm. In the beginning, the staff refused to give me the refund for today, and they refused to provide me a number so that the Global Reservation team could call them to verify. The staff said, "who would give the number to another person?" Come on, I didn't ask for your personal number! Eventually, the police came and listened to me about what happened, and Kevin gave me a full refund and I started looking for a new hotel in DC's street at 11 pm. This is what I experienced at CitizenM, and I would never choose this hotel again. Sure, the technology here is stunning, but it just didn't work. Sure, the hotel has a magnificent design, but without capable customer service. Isn't it a shame? I am still a bit emotional and very tired after experiencing all of this so please do excuse any grammatical errors. I do feel very obligated to write about what happened. It was really horrifying for travelers to experience a malfunctioning hotel with rude and hostile staff. I hope you won't experience it and please do choose another hotel to stay safe! read more

CitizenM - Everything in the room is controlled by a tablet including the temperature. Unfortunately, the tech doesn't work. - Hotels Near Me - Washington, DC, District of Columbia

When I first found this hotel online while looking at all the options in the area I knew this was the one solely based on the aesthetic and overall vibe/culture they promote. CitizenM is a boutique hotel and very forward thinking in a lot of their procedures and practices. The rooms are perfect for younger couples traveling -- I only say younger because the bed is roll in/out for the person getting the window spot, when I showed my mom the video, she said "No way" lol. But we LOVED it! Every room is equipped with an iPad that controls everything in the room from the lights, blinds, TV, and additional services on the hotel. Check-in is very easy, and check-out was even easier, but I will add if you are not ready to dive into that tech world then this may not be a choice for you -- the front desk can help, but in your room, you're on your own. We LOVED the "Moods" they have for the room, we fell asleep to the mood lighting and sound from the TV, and woke up to the pre-set alarm to the blinds opening automitcally in the morning and filling the room with sunshine to get our day started. The bar area downstairs in very chic and have great drinks and small bites. The menu was small, and to the point. In addition to the rooms the whole hotel is a piece of art, everywhere you look is something to admire, or think about. The hotel is located within the NoMa district and is very up and coming, the average age is probable mid 20's-early 40's, I didn't see any children besides the historical sites on tours, and is just a short walk to Union Market which is not only a must see, but a collection of small business under one roof, from light shopping to the tastiest little spots to eat. You'll also have quick access the electric scooter, and bikes which are everywhere near the hotel for convenient travel should the weather permit. Overall I would say without a doubt my first thought for traveling now is seeing if a CitizenM is near where I will be staying and going with them first! 15/10 for comfort, location, cleanliness, overall. read more

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A friend stayed at the Boston CitizenM and I visited him, so I knew what to expect and this one was the same. Smaller room (King bed with large window wall on the long side and walls touching the head and foot of the bed (three sides of the bed touch walls). The bathroom is not a separate room, but rather within the room in frosted glass. Great if you're a solo traveler or a very comfortable couple. A nightmare come true if you're particular about bathroom habits/privacy, etc. Pros: Clean, well designed/laid out, quiet, all controlled by an iPad mini, mini fridge drawer (small), blow dryer, shower is a decent size, HVAC worked amazingly well, good lighting options (except mirror). Firm bed(which I like). Decent towels. Desk area (decent size), bench (I used for my suitcase) and area to hang clothes (I would have done a built in IKEA armoire type thing, but it was fine. You're less likely to leave something with it open. Large full length mirror in the room. There is a separate room down the hall to iron or steam clothes (makes sense. I rarely would need that, don't need it in the room). Great front desk/lobby team members (Shout out to Hector who was super helpful and fixed something minor 4 others couldn't). Price (I paid under $200 before taxes/fees). Location just one block from the Gallaudet train station. Two great restaurants around the corner (Menomale (Italian/pizza) and Simona (breakfast). Highly recommend both. Cons: Sink is in the room and not in the bathroom enclosure and is tiny. The faucet is 1.5 inches from the mirror so that gets messy. You could rinse out a t-shirt, but nothing bigger like pants or a dress. The mirror lighting (even turned up) was not good. A woman would probably not be able to apply makeup well. Just shadowed. I had a sunburn on my face and was trying to see it and just couldn't at all no matter how I adjusted the lighting. I did the breakfast buffet one morning (it was ok). I enjoyed the experience and think it's ideal for a solo traveler. read more

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A very artistic interpretation of a hotel. Though I can create an elaborate thesis on this hotel, I'll keep the basics. The room is built to get you out if it. You have all that you need; a bed, a bathroom, and a TV. Some storage here and there as well. That being said, unlike most hotels, the lobby also doubles as a place to socialize and get things done. There are plenty of meeting rooms and couches for you to conduct your business or for you to hang out. The bar is open and the ambassadors are friendly. I have yet to even mention the controls from the iPad, though I'll let other reviews mention it in detail! It's a modern experience, and I would certainly recommend it for solo travelers. read more

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The CitizenM is a new hotel in DC that opened up September 2022. I got a really great deal during December 2022 for four days and three nights at this location. The ambiance was very trendy and cool. Upon entering, you check in yourself at their own computers and you create your own keys. Additionally, I was given the chance to choose my own floor and room. The hotel smelled great and was kept clean. The rooms are maxed and big enough for only two people. I loved the capability to change my room and bathroom lighting. The bathroom was stocked with their own shampoo and hair products. My only gripe was that the pillows and mattress were rock hard. It fit the aesthetic but the comfort was lacking. Last, they have a gym equipped with weights and peloton bikes so I got a chance to work out and take advantage of that. They offered breakfast for the price of $18-$20 per person every morning. For water, you can go downstairs to the canteen and they offer guest free refillable glass bottles but they also have filtered spouts available for guest to use and refill their jugs. Their bar is open late with the kitchen closing around 10pm. They offer good food and snacks but if you're able to, I would suggest eating and exploring the different restaurants in DC. We were walking distance to a Blue Bottle by Union Market so I was excited about that. I thoroughly enjoyed my stay here. The check in and check out process was smooth and the staff was pleasant. I would definitely come stay here again. read more

Hotel stay was amazing. I loved how artistic tic the lobby is and how technologically advanced the room were. I was by myself so the small size of the room was no issue for me. My only drawback was one night l ordered margarita from the bar and because l did not see the exact type l wanted l attached a note to my order through the app letting them know the exact type l wanted. On getting there the waitress seem to have been doing th wrong drink and after letting them know how l ordered and what l ordered she had such an attitude a different waitress from seeing her attitude had to step in and make the drink. Other than that everything else was awesome. They even kept my stuff for me in a locker room since l wasn't yet ready to leave the vicinity by the 11:00am checkout time. read more

CitizenM - Lobby - Hotels Near Me - Washington, DC, District of Columbia

The entire hotel is "scented" if you have any allergies to perfume do not stay here. Room was really really small.. claustrophobic...Lobby is over stimulating.. controls in room only work with an i pad.. Staff were lovely and helpful though. Better to go to Hyatt around the corner, same price, free breakfast spacious room. read more

Lovely lobby. Very helpful staff. Great value. It's small but we really loved that. There was a small gym too! The only two issues we had were that there was a fitted sheet and a comforter... no top sheet. And the pillows were very very firm. We like just one to be flat and deflated. Very nitpicky problems. Otherwise an incredible experience. read more

Delicious food and great atmosphere. The bartender Octavius provided outstanding customer service and excellent custom drinks. Definitely recommend the dinner and drinks at CitizenM. read more

CitizenM - Hotels Near Me - Washington, DC, District of Columbia

Decent cocktails but horrible service. Several servers on, but they were more interested in chatting with each other than mixing drinks. Attitude from bartenders is off putting. read more

The public areas of this hotel are lovely. There are lots of places to sit and work or relax. The staff was friendly and helpful. Everything looked clean. My husband made the reservation so I had no idea we we're staying in a closet. This is the smallest room I've ever stayed in. Cruise cabins are bigger. The king bed is walled in on 3 sides, meaning the room is less than 7 feet wide. The way the bed is set up, one person is against the wall and must either get their partner out of bed or climb over them to get out. There's no outlet on that side either. The price is low, but, I found the room claustrophobic and wouldn't stay here again. The 3 stars I rated Citizen M are 5 stars for the staff and 1 for the room. We've stayed in other Citizen hotels and the rooms were regular size. read more

Disappointing. They were very unhelpful behind the bar. It is a beautiful location but I likely won't be back- why do you work behind a bar if you don't want to answer questions or interact with clientele? I just had a question about the wine options. read more

Great location, friendly staff. Rooms are extremely small and bathroom module allows no privacy. Self-consciously hip vibe, very sexualized misogynist details in decor and marketing were off-putting. They screwed up my online reservation, and I had to rebook at a higher rate by phone. More room for a comparable price across the street. read more