They were able to schedule me same day for a state inspection and completed it in a reasonable amount of time. This was the easiest service, in and out. Also the same person who answered the phone greeted me at the counter. Excellent customer service, polite and professional. Oh and great price too. I will be going back! read more

Vick's automotive has always treat me well with issues that I've had with my car. I strongly feel that they do better than going to the dealership. Vick's been up front on car issues and gives me options related to my car repairs, depending on the problem. read more

The good is Dane was very polite when answering the phone. Bad: I specifically asked if they do vehicle inspections and he said "Yes we do" very politely! Just forgot to mention that you have your make an appointment because he's the only one that does them and he wasn't here today. So wasted gas and time which are both valuable. The facility looks very well maintained. read more

Wells Branch - one of the few remaining places that will do the Travis County emissions test for registration renewals. Owner is so nice. If I didn't already have a shop that I've worked with for years, I would take my cars here. And I still might. read more

Called and made an appointment to have a broken motor mount replaced. Showed up and no one was there. I called the office twice, left massages, waited for half an hour and still nothing. Found a mechanic who actually shows up to work. Their price was better and the time to fix was less than a day. Vicks quoted 5 business days. If you need a dependable mechanic who does excellent work at a reasonable price try Abee's.Those guys are incredible. read more

I brought my 2019 Honda Accord Sport to Vick's Expertune Automotive after reading the P2820 (line pressure solenoid valve A stuck off) code using my own OBD2 scanner. I clearly told them the issue was with harsh gear shifting, yet they ignored my input and claimed the problem might be with the wheels. I have told them problem was not with the wheels. An hour later, they called saying "the mechanic felt it" and diagnosed it as failed transmission mounts, no actual evidence, just a gut feeling. They quoted me a ridiculous $1,928 to replace transmission mounts (attached invoice proves this). Frustrated, I took my car to the Honda dealer the next day. Turns out, the real issue was a transmission fluid leak, something serious and dangerous that Vick's completely missed. The dealer fixed it properly for only $300. Despite my clear input and the critical nature of the issue, Vick's failed to diagnose a life-threatening problem and still charged me $171 for bogus diagnostics. It's unacceptable for any mechanic to operate based on "feelings" rather than facts. This place is unprofessional, careless, and borderline scammy. I wouldn't trust them with a bicycle, let alone a car. Save your money and go somewhere that actually knows what they're doing. read more

Vick's Expertune Automotive - Auto Repair Near Me - Austin, Texas

Went in to get my device serviced done the first time and it was completed no problem. Went in the next month and apparently I had to make an appt. The worker came off rude in telling me I now have to make an appt. I came in expecting the same service I got last time and ended up wasting time and gas and money driving to this location. The service I needed literally takes 5-10 minutes and its sitting on a machine for the entire time so the only time it really takes is in purchasing. Overall it am disappointed in this second experience. read more

No frills. Great technicians. Dane is serious about taking care of customers. National franchise repair shops have better waiting rooms and websites. Vick's has higher quality/experienced technicians and an owner who is very involved in day-to-day management. For my higher mileage car, I've been very happy with the quality of work and reasonable pricing. My silly observation: No wasted money on fancy signage or lobby. Big investment in HVAC equipment to keep the auto techs comfortable & happy while working in vehicles. Seems like the kind of decision made by a manager who has many years of experience running a shop in central Texas. read more

Vick's Expertune Automotive - So-so waiting room. Fantastic auto repair. - Auto Repair Near Me - Austin, Texas

As always, the team delivers excellent customer service. We have used them numerous times. The most honest owner and mechanic shop!

First time here. Brought my son's car in for a vehicle inspection. I'll definitely bring the car here again if the situation arises. Dane was polite. He got the car done quickly. Which I appreciated because I had many other things to do. To Dane, thank you sir and god bless. read more

I recently had my oil changed here and I'll no doubt be back for my next service. High quality work and excellent customer service.

Came in was told 1.8 man hrs per side for rear shocks replaced, first price 750 at first then he said "maths wrong" and told me 650. Go to precision tune and auto care 2.1 man hrs total for 440$. And done in under two hours I hope yall stay away from it read more

Done my smog check couple times here. Great friendly local austinite service that we all love and miss :) Both smog check and the additionally required wiper change were reasonably priced and they were professional about it. Waited in the break room but everything was done before I could finish my project. Nothing fancy here, just basic good old hard working cool folks. read more

Best mechanic shop I have ever been to & will continue to go to! They treat you like family! I can always count on them to put me back on the road safely. It is so rare these days to walk into a place of business & feel completely welcomed, but not at Vick's Expertune! 5 stars aren't enough for these guys! read more

Vicks expertune don't be fooled by the 4.8 stars, I Went in to get front shocks to my truck replaced and was originally told it was going to be $1,985.25 total. However, somehow when my girlfriend pulled up to pick up the keys & pay the tab it went up to $2,477. The owner Vick said there was a "glitch" in system and it hadn't added labor to the original total he had just discussed with me over the phone before her showing up. Also, the tech working on the truck misplaced the wheel lock and had to keep calling and when finally was told to go in they were all on lunch. read more

Vick's Expertune Automotive - Receipt. - Auto Repair Near Me - Austin, Texas

On time service and quality service for my vehicle received at this location. The location might be confusing but the service is better with appointment is recommended. read more

Vick is very honest and trustworthy. This is a local shop that you should try. Great customer service and we will return.

Best mechanic shop I've been to. Completely honest and transparent about the thought process behind their problem solving. (I had a funky Saab so every problem I brought them was out of the ordinary). Ever since I moved away from Texas, these guys have held the standard to which I compare every other mechanic -- and no one's come close. Didn't realize how spoiled I was. I highly recommend this shop. read more

Quick and precise , my 14 year old BMW runs as if it just rolled off the assembly line. Thx Vic and Dane read more

We found a trustworthy auto mechanic! Flexible and honest. We thought we had a problem and Dane said we didn't. My favorite quote " Oil isn't like milk, it doesn't go bad". He said we still had 2500 miles more on the last one. read more

I trusted Vick until today, but no more. When I came to his office today I asked to do oil change but also to check the suspension for squeaking sound. Vick stated that my request falls under 'diagnostic' and it will cost me; however; he did not disclose the amount. Fifteen minutes later I met him outside his office and I asked him the cost for this 'diagnostic'; he replied $171. I protested that he did not disclose that at his office. Vick then asked me how much I'm ready to pay for such service. Wow; how the hell I can answer this question when I don't know anything about what this 'diagnostic' involves. So I did not say anything but I asked to cancel this procedure. Vick stated he could not cancel it because the procedure is already in progress; I pointed to my parked car outside and said 'no one yet did anything with my car! " I was really angry; 10 minutes later Vick came to the lobby and asked if I'm OK. Really?! He concealed essential cost and then lied to my face. read more

My son was seen the same day we called, and the service was great at a reasonable cost (rear brake replacement and oil change). Best of all, the owner was extremely personable to me over the phone and to my son in person. Awesome customer service always makes a difference. Vick's gets an A+ in my book! read more

I recently purchased a used car that required repairs and brought it here to be serviced. I chose this location based on the positive reviews I read here, and you all did not steer me wrong! They fixed what needed to be done, and provided options for things they thought were best serviced elsewhere. I want to highlight this, because I felt they were upfront and honest. And as weird as sounds, I feel they truly had my best interests in mind. In all my interactions with Dane, I felt he was professional, honest, shared timely communication and provided overall wonderful service. Also want to give a big shoutout to Justin, who went above and beyond in sharing some of his knowledge, and helping out with a few small asks before we left. Really personable team. This is truly a great/reliable shop, with skilled, professional and personal men. Thank you & highly recommend! read more

Horrible place to get your car inspected went in @10 didn't leave till 11:30 plus they said my head lights and turn signals didn't work but they do and wouldn't give me my keys and let me go back there to show them until I paid. So I got scammed for $21 and same day I went to lambs and passed with flying colors this place sucks and don't ever recommend getting an inspection unless you wanna waste your time and money- as stated below he said wrong shop buddy I was there @10am stop bullshit we are grown man learn to run a honest business but don't worry it'll be worked out because BBB reports are hard to remove don't worry read more

Vicks performed a replacement on my fuel pump/sender unit for my 2010 Ford F150. They did a great job with top-notch service. I will be using Vicks in the future for needed repairs! read more

Came to Vicks on word of a colleague at work. After a few repeated bad encounters with Pep boys.( Pepboys ended up using the entire wrong pads on my car) This place rocks. Dane and his crew are awesome. Been back for other issues and he's fixed them first time every time. Check engine light - Solved. Brakes as mentioned earlier - Solved. Oil leak- solved. More places need to have the respectability of this place. They are a little off the beaten path but well worth it. Have a car issue. Call Dane. read more

Three strikes you're out - We had 3 appointments with these guys for an alignment. We showed up to the first one and they had a another vehicle they had taken apart. They were waiting on parts to show up and it would be a week before they could reschedule. We should have at least received a call, but things happen and were understanding and rescheduled. Due to the first incident I reached out the second time before our appointment. They still were not ready and had to reschedule the appointment again the morning of. I let them know they need to at least call us the day before and reschedule. I as a customer should not have to chase them around when they are scheduling appointments. Yesterday I called again since these guys are so unorganized to make sure our appointment would be filled. Justin fielded the first two instances and I spoke with Dean the last phone call. He said he was unable to hold the appointment because he couldn't confirm he would be ready that it was first come first serve. I let him know I should have been told that a week and a half ago. This morning I get a very rude call letting us know we have been placed on a "no show list" after I was told last night our appointment wasn't valid....um what?! These guys need to get it together. If you are first come first serve, why are you scheduling appointments you never keep? Also why are you telling your customers you will keep the appointments then at the last minute telling them they can't honor the appointment, then calling them with a rude voicemail the next morning. This is 3 appointments later. We have been extremely patient and then a rude voicemail. We took our car to their competition right down the road (Brother's Alignment). They only charge $60 for the alignment and gave us fantastic service. Vick's expertise can put us on whatever list they want, but don't call my phone harassing me the next morning for your mistakes. Just avoid at all costs! read more

I had to have my oil pan replaced because Jiffy Lube stripped out the drain plug. I called Vick's on Friday afternoon and they said to bring it in on Monday. I arrived at 7 AM and they were just opening, as they say in the advertisements. They got me in right away and within about 2.5 hours they called and said it was ready. Excellent service at a fair and reasonable price. They will have all my business from now on. I was quite pleased. One of the few places that allow you to bring in your own parts. Most shops I had called wanted almost double for the parts so their mark up for making a phone call and having them delivered by the vendor is pretty high. read more

Owner Dane Vick was very honest about how much it would cost for an oil change for my car and a alignment for my husband's car. Both were very affordable and on time. The work was superb, and I will definitely be returning for more business. read more

Easily the friendliest oil change experience ever - this is how auto shops should be run!

I was recommended here by my girlfriend's family and came in to get a oil change. Dane seriously blew my expectations away as he was kind enough to give me frequent updates about how it was going, and then some. He also let me know what kind of oil my car took (synthetic), and even asked if it was okay to look at the air filters of my car while he was at it, free of charge! He told me the cabin filter wasn't too dirty and was "minimal," and that it didn't have to be swapped out quite yet, but that it would likely be a good idea next oil service. Then to top it off, he refused my tip! He simply said "just come on back next time you need service, or if something doesn't seem quite right, and I'll be happy to accommodate!" I'll definitely be coming back, and I HIGHLY, let me repeat myself, HIGHLY recommend his services. He's quite generous, knowledgeable, and honest; Everything you look for in a master mechanic. Also, I found he leaves a surprise bag of Famous Amos cookies on the dash as a thank you. It's the little things that really do make a difference. Thanks a lot, Dane! :) read more

Car repair is a difficult business since none of us ever WANT to see a mechanic. The car is broken down, often requiring a tow and it complicates the entire day. But if the inevitable happens and you need repair, this is the place to do it! Vik and his team are personable, honest and fair. They do great work, have a nice waiting area and keep a clean shop. I highly recommend this shop to bring your car for repair or service. read more

Vick's Expertune Automotive - The clean waiting area with television, coffee, wifi and bottled water. - Auto Repair Near Me - Austin, Texas

They did an amazing job from answering the phone to towing to finding the parts at the best price and providing me with an accurate quote to fixing my car to the final bill. Got a free oil change as I was a new customer and you get a discount if you pay cash. If I ever need anything for my car I know where I will go from now on! Cannot recommend a better place. read more

Courteous and efficient! Go over and beyond what you expect! Fair pricing on oil change! read more

Fast service, friendly staff. My go-to when it comes to quick maintenance and quality services, just call ahead of time to make an appointment. Location is tucked a way at the end of a street but the shop sign is easily visible. read more

10/10 would recommend! They are attentive to detail, always looking for the best deal for their customers and truly care. They're not a big corporation that just wants your money. The owner took care of me, made me feel like my dad looking out for my best interest. He didn't try to upsell anything and even looking at my tires which was not a part of my reasoning to come in. I'll for sure be coming back and will recommend to ANYONE. read more

They have provided great service over the years! The owner is amicable and responsive, prices are reasonable, thanks!

[I felt like I should check-in on this review I posted 8 years ago. I guess we've been taking our vehicles to Vick's Expertune for 18 years, now? My opinion has only changed a tiny bit: Dane is a good, honest fellow who *consistently* does a great job for a fair price. 'Nuff said.] This is the place where my wife and I take all of our cars when they need service. We've been doing it for I think 10 years now, and we've never been disappointed. Dane Vick, the owner of Vick's Expertune, is a good, honest fellow who does a great job for a fair price. Not long ago he rebuilt the transmission on my car, and he handled it for a *lot* less than I expected to pay. This is where we take our kids' car when it needs work, and we bring in my wife's van for a quick check-up before any long-distance road trips. Again: the work is good, the prices are fair, and my wife and I would recommend Vick's Expertune to anyone. read more

I can't believe I haven't written a review for Dane yet. I was originally referred to Vick's by a friend, way back in the day, when he was in a different location. That was at least 20 years ago. I haven't let anyone else work on any of my vehicles since. Dane was always there when I needed help, helping me in any way possible to make car repairs affordable. I trust him implicitly to be straight up and he doesn't beat around the bush. I know I'm a customer, but I certainly feel like I'm having a friend work on my car. I think the fact that I've been using Vicks for over 20 years, and....if you read more reviews, you'll probably find at least 20 other people who have been taking cars to Dane for over 20 years. I think that says something for his credibility, and his work ethic. In case you didn't get it, I DEFINITELY recommend talking to Dane if you need help with a vehicle problem. If he can't fix it, he knows someone who can, and he'll get the job done for you 99% of the time the right way the first time. (I mean noone's perfect.....I think only once the recommended repair wasn't the necessary one....I do understand that sometimes diagnosing a problem means replacing something to see if that was the problem or not) Thanks for being awesome!! read more

I have to say this place was my first choice, until pandemic hit. I have been to this place every time I needed oil change or car inspection. I have a new car, still, less than 40.000 miles. Last year, 2020, I went to Vick's as usual to get my oil changed and he said I needed emergent brake pads changed, and that the situation was so bad that I should leave my car there and he would drop me off at work and he would try to help me with transportation arrangements somehow. I asked how long it will take for the pads to be replaced and how much would it be. He estimated about 3 days my car would stay in the shop and $400 plus the work, plus the time my car would stay in shop. I knew during pandemic things were rough for many businesses but you to take such huge advantage of the situation, it makes me really sad! I had my brake pads changed (different shop) the following day for $75 without leaving my car in a shop. And it was not life and death situation like you insinuated, Dane! Shame on you! I trusted you a lot... read more