The product from Kohler itself is solid and I am very pleased. Unfortunately, the installation by…read moreHome Forever Baths was riddled with issues. During installation they broke a towel ring in my bathroom and wouldn't admit to doing so nor did anything about it. If the issues stopped there, it wouldn't have been ok but they didn't. I discovered after the first use that there was a leak coming through my ceiling below the new shower into my master closet. Upon sending out their plumber he discovered the drain wasn't properly installed, causing the leak. I then discovered the bezel around the faucet handle could be spun as it wasn't tightened down and the caulking around the outside of the new unit was horrible. They sent our a worker to address the bezel, caulking and to patch my closet ceiling. The bezel and caulking were addressed fine but the next morning the completed ceiling patch had cracked and started to peal. It looked worse than when they started. They again sent a worker out to address the patching who completed the work but didn't sand any of the edges, showing exactly were the join compound was applied - horrible. So he reapplied another coat of joint compound but it was the end of the day on Friday and needed to let it dry. Over the weekend I finished the job myself so I could put everything back into my walk-in master closet. Although the installation was riddled with errors and highly frustrating, the job was eventually finished (with help from myself) and I do have a working shower. I spoke with the GM, Sam, at length who apologized and owned the mistakes and disappointing installation experience. In the end, they did make everything right.

I requested a consultation for a guest bathroom remodel, and Jake came to explain options. I…read morementioned that I was the primary decision-maker and breadwinner. Despite that he kept asking for my husband to be involved in the meeting who was not available due to work. When I told him that our budget was less than 60,000 he stated that he did not want to waste either of our time and left abruptly. It seemed that he did not take me seriously likely because I am a woman. I found his approach disrespectful. I kept getting multiple calls and texts from Kohler after that. I would not recommend Jake or renuity bath to anybody.

IYKYK but I was in full stress mode after falling in love with a quartz counter I saw on line…read more Only one place said they had it in stock and I was very concerned about keeping the full kitchen reno moving along. Spoke to Irene Lopez and went down the next day. She showed me my "chosen" Terrazura and also had another slab she thought would work. Both slabs looked great with my flooring, cabinet and paint colors. I went with the Terrazura and everything continued to go smoothly through installation. I'm beyond thrilled with my new kitchen and love my quartz. Highly recommend Factory Plaza! And big thanks to Irene for seeing my vision and Alex for a flawless installation. I've forgotten the name of the gentleman who measured but he made a suggestion to add a strip of the quartz behind my stove and it made the whole look so custom. So highly recommend!

They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability…read more I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

This was a great experience, in less then two weeks from picking our slab we have great new…read morecountertops. It looks great and everyone from the measure to installers were safe in our home and professional. We will be back for future projects and highly recommend them.

Amazing work! Wife and I are truly blown away with our new quartz countertops and steel sink…read more Strong communication and very reliable. Marek is more than a pleasure to work with. He and his team have a no nonsense, get things done kind of attitude. Showed up to the job on time the day of installation and was in and out in under two hours. Extremely happy. Will use again!

I hired Davan to make marble tops for a dresser and two nightstands. Davan made and installed the…read moretops and they are beautiful - it looks like I bought a brand new bedroom set. And, everyone I dealt with at the company were as nice as could be. I very much recommend Davan.

Davan installed our new quartz countertops on 08/27/2025 after shopping around for several months…read more We ended up selecting quartz countertops from MSI. Some helpful hints based on our experience: 1. A big countertop dealer like MSI, located in Elk Grove Village, has a very large showroom where you can see the full countertop slabs. We had some preferences based on the web site pictures and the little quartz samples, but ended up selecting a different slab once we were in the showroom. You really want to see the full countertop slabs before your decision is finalized. 2. We were really disappointed with the Home Depot service, which is The Countertop Factory - Midwest. There was an extremely hard sell visit to our house and a take-it-or-leave it price. 3. Many quartz countertop installation services want you to select quartz they already have in stock. Davan let us shop around and we selected an MSI countetop, which MSI already had in stock. Our job therefore proceeded quickly from final slab selection to installation (less than two weeks). 4. I was unnecessarily nervous about our kitchen tile backsplash when our old formica countertops were replaced with new quartz countertops. We wanted to retain the old kitchen backsplash. That was not a problem and the installation occurred smoothly.

Pentwater Cabinetry was great to work with. The cabinets are high-quality and very competitively…read morepriced. They were able to get the cabinets quickly and helped us meet our four week deadline. Chris and the team were very helpful and responsive throughout the process.

I used Pentwater Cabinetry to supply cabinets for a renovation in Lakeview. I worked with Jake on…read morethe design and he was very accommodating with multiple revisions as we had to make adjustments to some of the walls. They provided a full kitchen of cabinets, as well as the sink base for our bathroom vanity. I will be using them again for future projects.

Great Customer Service and Great Prices!…read more I am absolutely in awe of the design and customer help that Kasia Flis has provided us for our project. From the start Kitchen & Bath Masters, beat any of the competitors prices -- and trust me I did shop around!!! =) Not only they beat the price by more than 10%, they have excellent customers service. I only dealt with Kasia Flis, who is very professional, and has been in constant contact with us. This is the first kitchen I am doing myself, so I just called her more than 45 days past the delivery date, and we just swapped out one of cabinets for a larger one. (My fault in 100%) but they are handling it for us. Delivery staff are also great to work with and helped us carry the cabinets to the 2nd floor apartment. We love the new white cabinets, We tried to match the sizes of the same kitchen that we had, but Kasia worked with us to modernize it and change couple of key thing. We are very happy with the outcome and I will attach some before and after shots of our project . Great Transformation on a small budget! Thanks Again and keep up the great work!

We bought our sink about a week ago. My wife Doesn't like so…read moreI put into my SUV and I bringing bang last Saturday cause the website said they are open till 2pm Trip to Elmhurst IL from Arlington heights where only waste a time, there where CLOSED My wife she went there again today and they take it 45% restocking fee !!! 45% !!! One time client only thats what they looking for!!!!

Couldn't be happier with the work Jerry and his team provided! They added a deck that connects our…read morehouse to our pool, replaced an existing window with a sliding door, and replaced our kitchen backsplash. From start to finish, they treated our project as if it were their own home. They were always on time, communicated everything clearly, and left the place cleaner than they found it at the end of every day. It was obvious that they take a lot of pride in their work, and they made sure we were happy with everything every step of the way. Jerry was also very transparent and provided all receipts for materials, which we really appreciated. Communication was always quick and easy. We will absolutely be using Jerry and his team for any future projects and would highly recommend them to anyone looking for quality, reliable, and professional work. Great experience from beginning to end!

Jerry and Rafael recently finished remodeling my master bathroom. It looks great and I'm so…read morepleased! Jerry was very responsive to all my questions and offered good suggestions as the work progressed. He was very invested in making sure I was happy every step of the way. They arrived on time every day and left the work area cleaned up each night. The price was fair and a good value. I plan to hire J's Precise Remodeling again to remodel my guest bathroom.

What can I say except this place (actually it's people) are fantastic. We were looking for someone…read moreto fully remodel our bathroom so we started researching places near by. Got a few quotes and then Paul appeared. He did not just give us a quote, he gave us a vision. After discussing it, we decided to move ahead. After a few weeks we had a new "rest room" that rivaled any we've seen on our travels. My son said he felt like he was on vacation when entering the room. We were so happy with it that we proceeded to update our hallway. Now we are planning for a full kitchen/dining/living room remodel. The work force is so respectful, thoughtful and kind that we wouldn't dream of going anywhere else for our remodeling needs.

We hired Paul after meeting with several contractors and were blown away by his vision and…read morerecommendations. He renovated our kitchen beyond anything we could have imagined. His crew was punctual, professional, and kept the space remarkably clean. We stayed in the house during the renovation, and the entire process went far better than expected. Truly top-notch work.

4Ever remodeled our 2 full bathrooms this summer, and the entire process was very smooth. Our…read moreremodeler listened to us very carefully and created very beautiful renderings. He helped us choose beautiful, high-quality materials within our budget. Also, he gave us great advice in choosing the colors that matched our bathroom theme. As for the actual construction, 4Ever were willing to work around our schedule. We were provided a calendar that included the entire schedule. The process was very smooth, and the disruption was minimal. All the workers were punctual, professional, and respectful. Everyone cleaned up the area before they left for the day. We were also impressed with the fact that some of them were even willing to work on weekends to keep up with the schedule. Moreover, the craftmanship is excellent, and all the workers are seasoned and highly skilled. 4Ever transformed our 2 full bathroom with a tub to a very beautiful walk-in shower. We were also impressed with how often and quickly the team communicated with us. Every week the team leader emailed the update and let us know the upcoming works of the following week. Moreover, our team leader always texted me in advance and let us know when the workers were coming. The team always answered my questions right away. Indeed 4Ever went the extra 10 miles for us. For example, after the remodeling was over, team leader stopped by and made sure that everything was organized and clean. We truly believe that 4Ever wants to make sure that their clients are satisfied completely. The care, service, and communication exceeded our expectations. Now we have a very beautiful bathroom, and we are very happy that we chose to work with 4Ever Remodeling. It was very pleasant to work with the team. We have a few more interior projects in the future, and we would like to work with 4Ever Remodeling again.

We paid $30k+ for a bathroom remodel and did not receive the design services, project management,…read moreor craftsmanship outlined in our contract. The contract specifies a clear process: design completion, written client approval, project schedule, parts ordering, then demolition. 4Ever did not follow this process at any stage. Our designer scheduled demolition before the design was approved. When she arrived for the contractor walkthrough, she claimed to not have received my voicemail or email requesting a design revision (included in the contract). She walked the contractor through the unapproved design and attempted to schedule work to start that Friday. When I objected, she claimed this was to stay on schedule with my contract. I had to quote the contract back to her via email, where it states "an updated start date and schedule will be provided during the design process." No project schedule was ever provided, despite the contract explicitly stating one would be. The designer then asked me to approve materials in Buildertrend with no final design, and told me NOT to refer to the design in Buildertrend to visualize my final bathroom because that design is "for the contractors" -- and to instead trust the studio samples. So I was supposed to commit $30k based on physical samples and my imagination alone. On May 1st, we reselected the materials (fortunately we opted to purchase hardware direct from Ferguson, after discovering 4Ever's significant markup) and our designer promised an updated design. By May 15th, my bathroom was fully demolished and unusable -- no design received, no design signed off, and no project schedule. I did not receive a final design until the following week, after email reminders, and it did not reflect what had been selected in the studio. I emailed our designer photos of the tile I had taken in the studio v. the tile in her design and asked her to change it. On May 20th, she said she'd look into it. I heard nothing back until I sent her an email reminder on May 27th. 4Ever had ordered a special-order, non-returnable tile without providing a final design and without my design approval -- disclosing this only on May 28th, after the bathroom had already been demolished. I was then told work could not continue until I approved the design. I left a voicemail with the manager, was promised a callback, and never received one. The tile issue was resolved and we signed off on the design, but problems persisted. A project schedule was never provided at any point, despite being promised in the contract's scope of work and requested multiple times. Our sales rep had quoted approximately 3 weeks total. Shower glass was not installed until July 3rd -- almost 2 months after demolition began. Once we were finally able to use the shower, we discovered a grout crack running from the ceiling down 2/3 of the shower wall. Upper management's response was that this was normal. It is not -- grout failure of this extent within days of installation is a workmanship defect. After I submitted 17 photos documenting cracks and bubbles, a contractor came to repair the work on July 21st. That same day, our PM tried to get us to sign the project closeout document, which triggers final payment. We declined to sign until we could verify the repair held. Our PM persisted, saying defects would be covered under warranty. Despite not signing the final document, 4Ever tried to send us an invoice for final payment. We gave it a week and scheduled our PM to collect final payment. On that day, we received a voicemail, email, and multiple app notifications stating we were overdue, would be charged late fees, and that 4Ever had already contacted their attorney and we would be liable for their legal fees. We later learned 4Ever placed a lien on our home over the disputed final payment. Post final payment and grout fix, we're finding more cracks in the grout. We did not receive $30k worth of a remodel. We received failure to follow contract process, defective workmanship, terrible communication, and legal threats. Do not recommend.

Don't hire these guys,.. Don't believe Tom and Tony when they tell you all the things they will do!…read moreThey don't show up on time, my bath to shower remodel, my shower head was put up so high i can't reach the knob to switch from shower to hand held; many calls to fix the problems were ignored! and while working they were in and out of my front door making my floors a mess, they cut tile and wood in my driveway and didn't clean up .They also left a mountain of garbage on the side of my house even after the job was done. Find another company.

So disrespectful. The sales representative would make a great used car salesperson. After…read morepresenting the quote, he was visibly upset that I didn't want to sign at that moment. When I explained that I have other contractors scheduled, he became visibly upset. He used my own words against me to further push his organization. When he finally left, I overheard him immediately call someone and talk about me as he walked away, which only reinforced how poorly the situation was handled. The pictures he showed me looked like amazing work, so I assume they do good stuff. However, his attitude and disrespect solidified that I would never use them.