I have only one word to describe that business "THIEVES" On 3/22/2014 I purchased a baby grand piano from them for $6,420 and on 10/16/20 I decided to get an electric one, so I contacted them to see if they would be interested on my piano which they said that definitively and they will sell it for $2,500 to $3,500 I agreed and they came and pick it up. They never spoke to me again and I called, left messages, wheb they answered the phone and I started explaining and requesting status the just hung up. They stole my piano and my money. I am sharing this to alert other buyers of this scam. They are thieves. read more

best selection in south florida ! family generational business huge warehouse holds every type piano ! read more

Do not buy anything from this place!!! Their pianos and other wood instruments smell really bad of toxic chemicals!!!! They are unsafe for human inhalation!!. My neighbor gave me one of Victor's piano and organs in Miami, Fla. The piano they bought some time ago was stinking so badly. I had to throw it out! I was informed. The business does an awful job cleaning them, repairing, and they have a bad attitude towards people. When the neighbor bought the piano made with stinking chemically treated wood. They did not know better! I called the store and was told it would cost too much and not to bother making any repairs on it. I called other stores for maintenance, repairs, and cleaning. I was told to throw it out. It is worthless and not to buy anything from their store again!. They can not remove the stinking from the chemically treated wood! I was informed that smells like gasoline! Buyer beware! Even rooms to go smell toxic furniture as well as other establishments when making furniture! They care less about people and care about making money using the cheapest material possible for profits regarding the welfare of others! read more

The OWNER of Victor Piano spoke to my 73 year old mother on the phone as she was requesting a quote for a baby grand piano be moved. His phone service kept cutting out mid sentence and both my mother and I were asking him to repeat himself because it was cutting off important information. He asked we text him our name and address and he would get that info to the gentleman who would come take a look at the rest of the apartment to give us a quote on moving the rest of the items along with the piano. They could have easily seen the size of the piano at that time, as well. A few minutes later she received this text. Apparently the genius didn't realize that he replied to our text instead of text the person he actually meant to text. I called back right away and spoke to him and he admitted it was him, saying because my mother had attitude and didn't know what she was talking about. No apology. I replied back that I was going to leave a terrible Yelp review and he said that he didn't care, that "you young people think that actually does something and that he's been in business for over 30 years and if I didn't like what he texted I can go somewhere else". Gladly, Sir! I congratulated him on his many years in business and then blocked the number. read more

Victor Pianos & Organs - The OWNER of Victor Piano sent this text apparently not realizing that he replied to our text instead of text the person he meant to. - Piano Stores Near Me - Miami, Florida

this is the place to go if you are looking for a piano. I was new in the piano world and Lisa took a long time to give me all the information and helping me decide what was best for my daughter. its a hidden Miami gem with pianos from every era !!! great selection and deals read more

This family-owned business has been in Miami for many, many, many years and is owned and operated by a family of musical legends. This highly respected local-Miami family is the heart and soul of classical music in this community. read more

Just spoke with a rep from the store, and received very rude comments, and heavy sarcasm when I asked a question, and informed them of the nature of my call. Bad form, very unprofessional toward someone in the profession. I wouldn't refer them to any of my clients. read more

We ordered a tuning for a piano from Victor Piano and Organs. They arrived 2.5hrs late and did not finish the tuning by our rehearsal, so they had to come back the next morning. They came 15 minutes late the next morning and then didn't finish the tuning until after our rehearsal start time so we had to delay, which we still had to pay our musicians for. They blamed their delay on traffic and weather and did not take any personal responsibility or give us a reduced price for our troubles. read more

This shop is a scam. Lisa never sold my piano, never gave it back - I've been robbed and scammed and have been left with no instrument and no payment for it. No one answers the phone - it's truly unlawful. read more

DO NOT do business with this company. They are a fraud. I had two Steinway pianos that needed to be appraised following the death of my mother. I spoke with Lisa and she said she would come to my mother's apartment and do the appraisal. She came and while there, we gave her an assortment of things that we would have otherwise sold as part of an estate sale. After not receiving the appraisal for a week, Lisa started making up excuses about having computer problems, but kept promising I'd get it. I gave her my fax number and mailing address but still no appraisal. I have all of the texts to prove this. So she ended up with a bounty of items from my mother for free, and I never received the appraisal. read more

Excellent selection with hundreds of pianos. They have been in business forever. You can find a huge selection and variety. I am pretty sure you will find the type of piano you are looking for. Service is good and prices are OK as well. read more

Lisa is as professional and knowledgeable as you could possibly hope for. You can tell this is a family-run business, as the passion clearly shows. They have such a vast selection of pianos, Lisa was so patient in sharing the different types and qualities and what might be best suited for me. A piano is a timeless piece of elegance for your home, and the service at Victor's matches that. Not many offer such great customer service (and patiently) these days. To me, as a consumer who is uneducated in this field, that is priceless. Most people just try to sell you on whatever is the most expensive. Lisa wanted to sell me something that would make me happy. This is the place to go if you're looking for a piano. read more