Good service helpful caring service. Attentive customer support and good communication with customers are essential for the service.

Just would like to thank you guys for the professional and compassionate treatment I received along my journey. This is one of the hardest things you will ever have to do in life planning a funeral for one of your parents. But the staff their held my hand and gave me comfort and for that I would like to thank you. One person went above and beyond anything I could imagine and I would like to personally thank you Darla for all you did for my family read more

All I have to say is don't call these people to pick up your love ones. I was biting my tongue for a while. It I just couldn't help it anymore. I have called and been given the run around. My aunt passed a few weeks back, while I was grieving and talking to my dad on what the next steps are going to be., in walks two people in black who picked up my aunt. Christine was one of them. I had so much anger in my soul because she is a home wrecker! She ruined a family! I saw her looking at me. She decided to sleep with my cousin, took her away from her husband. Which was Christine's boss. Please don't let this woman touch your family members. This establishment should have never hired such person. The disgust I felt! The shame. I hope she reaps what she sows. Stay far from her. Zero stars . I will keep calling every funeral home until I get answers. read more

The beautiful human beings at Victor Valley Mortuary have been so very kind and comforting to us. We lost our mother 1 year ago today and find this comforting and loving message from them. "Hi Lucia, this is Francisca with Victor Valley Mortuary. I just wanted to let you know that you and your loved ones are in our hearts and on our minds today. On this day we are honoring the life of Magalena and remembering that one year ago we celebrated their life together. We hope you are doing well." The have an amazing empathetic crew there and would highly recommend them. read more

I went to a viewing for my Grandmother at this location. The viewing was pleasant. They had beautiful flowers and it was very peaceful. We had a small room reserved for snacks and drinks as well. After about an hour and a half a man was somewhat looming over us. Not sure on the exact details of the viewing, but I am assuming there was some sort of time limit. We did not get to go to the grave site to actually bury my grandmother as the mortuary messed up the agreement they had and sold her plot! She had picked out the spot that she wanted to be laid to rest, and nope... someone else is there. So what does she get to do? Sit is a freezer for weeks while they figure it out. Absolutely not acceptable! Sounds like a lawsuit waiting to happen if you ask me. They should think twice about looming over us when they screwed up so bad! read more

See all

WARNING: if you care about where your family members will be laid to rest, this is NOT the place! Called when my brother was put on hospice to inquire about his final arrangements, 6 months later after his passing, the price was literally DOUBLED! And was warned prices would probably go up again in January! Their offer to "help" us out with their HUGE PRICE INCREASE was to put a down payment and make monthly payments for up to 5 YEARS -while WE HOLD onto my brother's ashes! Unbelievable, immoral, and shameful! Their reasoning for the price increase, new owners: DIGNITY MEMORIAL which apparently is just a brand name for Service Corporation International, based in Houston Texas! Buyer beware! This is not the same local business that used to provide supportive and caring service to our family members! We have 4 family members buried here, but that's it, no more! Never again! If I had the money, I'd move them out! Such a cruel and unreasonable place to have your loved one left for eternity! We were literally priced out of the ability to lay my brother's remains with family. So sad that this once, great family-owned business that actually cared about its customers, is now replaced with big business that only cares about money!! So disappointing and really sad. read more

When my younger sister passed away there wasn't as many markers and headstones as there is now, but it looked pretty. And before that my oldest sister and my brother n law had her first child resumed and brought from Oakdale in Glendora to Victorville. Again not a lot of graves, but pretty. Since that I lost my Mom and Dad. Went there today and all the grass is dead, I mean dead! It is bad enough and sad to go place flowers for a loved one and it look dead, it's not green has some roses but they really look dull! What's happening to this cemetery? We pay good money when we bury our loved ones, it should be maintained! read more

All the bad reviews are correct and I would go elsewhere. That is the short and sweet version. My family and I had a very sad recent loss of a loved one and had to look for arrangements. We were in contact with Sharon Miller. We picked a font and paid extra for Engraving, Urns, etc. Follow ups were done with phone calls and emails. We gave Sharon all of the information, such as Name, DOB, Rank of military for the Engraving. A few weeks later we get a call that the Urn is ready for pick up. To our surprise, the Urn is blank, with no engravings whats so ever, even though we paid in full. Sharon excuse was that she sent an email and never heard back, so she went ahead with the order. Of course we are livid and never received such email. Not only did we pay for something we did not receive, she makes no attempts to make the situation right. Did she offer a refund? NO!, did she offer to have the urn engraved with the information she had from day 1? NO! This woman didn't care at all that she screwed up. Oh and they also never contacted the hospital on time to get our loved ones body. We had to call them to follow up, in which they dropped the ball once again. This place is nothing more that a cesspool with vultures praying on your grief to make a quick buck. I hope this place gets closed down and Sharon gets fired for her incompetents. Look elsewhere! read more

When it comes to death I am a complete amature and oblivious to the proceeding and any requirements. I lost My mother in May and it being a holiday weekend on a Sunday night in Barstow, this was one of the only places open. It's a mortuary I did not think I needed to read reviews. After all it's common sense to treat peoples loved ones with respect and sympathy is expected. Not a hard time and unprofessionalism. First red flag was they said "see ya in 90 minutes" who says that to someone who just lost someone. There's a better way then to make it sound like my pizza was on its way. Well 2 hours later and no show no call, my wife follows up to inquire as it's a little awkward for me to just leave my mom in her home on the living room floor. They tell my wife. Yea it's pretty busy this weekend and we just now got the dispatch we will be there in an hour. Almost 4 hours after our initial call they showed up. The guys who came out where respectful. They showed respect and completely helpful. Now a couple days later Sharon steps into the picture and she was great. If it's one good thing out of all this, was her and her understanding. The woman was great and helpful through out the entire process. Next up was the viewing. If I would ever have imagined they would put on such a cracker jack viewing I would never had proceeded with it. Imagine the most f****Ed up image you could have of your loved ones, that's how it was. My mother looked so disconfigured it was so sad. My 8 year old daughter could have done a better job. Nothing will change this last image I have of my mother and its sad. This is how i.will forever have to think of my mom . Nor to mention she was just tossed upon a steel cart that looked like it was an autopsy left over. Please stay away from this place. read more

They have been absolutely fantastic since I lost my son. Very professional and very caring. I'll recommend them to anyone who needs their services. They're very clean. read more

Worst place to have your loved ones services. The staff is very unprofessional and doesn't consider the feelings of the Family. We dealt with Monica Tate and she gave us estimate for the charges, opening and closing were paid, but when it comes to closing the deal we are told it's not paid. We ended up having to come up with money to get my loved one buried at the last minute. PLEASE for your sake I hope you don't use them. If it was possible I would rate them lower than 1star. read more

Victor Valley Mortuary recently helped my family with the passing of our mother. Jade and the whole team did an excellent job and I can't thank them enough. Jade helped us through the process of planning the funeral, choosing a casket and managing the pre-pay plan that my parents purchased many years ago. Some of the paperwork had been lost by the insurance company and Jade worked to make sure we received a great service for my mom. They did an excellent job of preparing her for viewing and arranging a minister for the service. Again Jade and the whole team did a wonderful job, were very kind and I highly recommend them. read more

I would give ZERO stars if possible! We have had nothing but bad customer service since we went in the day our new born daughter died on September 5, 2016. The director was not able to complete forms without direction from the gentlemen in the office, who I believe is the "manager" of the facility (Victorville one by the hospital). We were told 15 days for the whole cremation process of our daughter. They were within the 15 day period and once we brought her home (9/20/16) we have had nothing but problems with them. Once at home we noticed that our daughter's middle name was spelled WRONG on the death certificate and cremation certificate. We went back the next day to be told by the secretary that "It doesn't matter" over and over again during our conversation. She promised the manager would call us and get this taken care of a week later still no call so we go in there ONCE AGAIN (9/28) and this time the manager is there with the secretary. We speak to him in front of her and I make it appoint to state she told us it "did NOT matter". I told him this was a Legal document and would now affect the request of our Still Birth Certificates that we applied for previously. He stated he would have an amendment done and they would send a paper to staple to the back of the certificate showing the change. So now, because of their mistake we will never have a correct birth or death certificate for her! We waited another week when the manager finally called us on (Oct 7) to put us on hold and go ask the director about this matter. He then tells us that she will be completing the paperwork on Monday, October 10 and he will personal drive down there and get it taken care of. My husband remind him it was a federal holiday and no one will be there. We get a call from the manager the following Tuesday (Oct. 11) stating that they were closed yesterday... really?!??!? He stated it would be worked on and he would personally drive down and get it and we should have it by Thursday the latest. We heard from him again maybe a week later stating that he was still waiting on the state to approve the amendment. I finally called the state myself on November 10 and spoke with a specialist who said the amendment was approved October 19,2016 when they filed it electronically!!!!! When it's filed that way he said it is instantly approved and they can print it out right then and there. I called the mortuary AGAIN today, November 14, and was told they are waiting for it to be mailed. I told her that "the state approved it on Oct. 19 it doesn't take that long for mail." She told me that they ONLY REQUESTED the amendment on Nov. 2!!!! I told her that doesn't make sense. If the state shows it approved on Oct 19. She said they requested the copy of the amendment on that day not filed for it, which they did electronically (we were told they were going in personally to file it and wait for the corrected copy at the county office in San Bernardino county). I told her "so your staff continues to lie to us! They said it was going to be handled and hand deleivery s and picked up back in Oct around the holiday. Our daughter die 10 weeks ago and we are still dealing with this VERY unprofessional facility and incompetent staff." She stated she was not aware we were told someone would go and hand deliver it. I told her we were told that over a month ago now and that we are waiting for this corrected version to get the correct birth certificates for insurance purposes. When I have asked the staff for someone above the director I was sent to the death certificate clerk... really? She is above the director?? So I informed her that I will be making a complaint with the state board about this now: Board of Cremation and Mortuary. (Phone number 916-574-7870) We were promised that we would have corrected copy in their office today, November 14, 2016. We will see if that really happens!!! I would say avoid this place if at all possible, but all 3 main mortuaries up here are owned by these same people (Apple valley, one by the freeway, and this one by the hospital). They will not get your information correct, even when it WAS correct on the ORIGINAL paperwork! read more

These are not the services you usually want to have the opportunity to come on her to rate. However this past month I was faced with having to seek out the services for my mother who has passed away. From the moment I reached out to Maria ( the manager) to the final moment of picking up my mother's remains I couldn't have been helped any better than I was. Jayd was the pleasant wonderful lady who walked me thru everything. She was sweet kind and ever see so helpful. From the moment I sat down with Jayd I felt her warmth in dealing with my needs to make this process as easy as possible for me. You always hear about mortuaries trying to push you to spend way more than you can afford, not here not Jayd. Jayd understands that you don't WANT to do this type of thing, taking care of a loved ones final resting wishes. She understands that you are tasked with it and makes it as painless as possible for you in your time off mourning. My family can't ever thank her enough. Thank you so much Jayd The Lundberg family read more

I'd like to warn anyone who is considering using Victor Valley Mortuary as a final resting place DONT!! The administration and staff are the MOST unprofessional and unsympathetic group I've ever had to deal with! This is a very hard and emotional time for those who have to bury your child, brother,son, father, a loved one!! This company will NOT show sympathy or empathy. So I hope this review will stear you away! I believe it's all a money thing! I would give 0 star if possible!!! The customer service was horrible, calls never returned, the person helping with the plans had to continually leave the room to ask a superior questions .. you'de think I was buying a car! read more

This small cemetery is very peaceful. The maintenance is very nice kept and we love it. It looks like they are expanding it, towards the back. I recommend this cemetery if you live close by. 12 years later and the grass is green and lush. read more

Victor Valley Mortuary - Visiting Brandon - Mortuary Services Near Me - Victorville, California

We recently had my fathers funeral here, overall not a bad experience with dealing with the mortuary. Everything seemed prompt and organized. However on the day of the funeral the chapels sound system did not function with the power point that my wife had worked on for so long. They had an old system that seemed more like a fire hazard than a sound system. The driver for the hurst looked like he was about to go to the club instead of being at a funeral. This d-bag had his sleeves rolled up hair spiked and was sometimes a little less than courteous. But everything else was good. read more

The staff was helpful and understanding during my visit. Aod (sorry if I spelled your name wrong) was helpful and patient with our last minute changes. He was able to work with us to make funeral arrangements suitable for our family. He was nice, understanding, and flexible. Jade was amazing and kept in contact with my family throughout the process. Jade and Aod were able to make things possible for our family. Thank you!! read more

I'm not sure it this will help anyone, I have had a horrible experience with this company and there sister company. If I had read all the yelp comments on the Mortuary I would have never gone there. BEWARE!!!!!! Now I know that I need to use Yelp with all my of the business I will deal with in the future! read more

Our recent experience(s) at both Victor Valley Mortuary and its sister site Sunset Hills Mortuary in Apple Valley clearly indicates poor leadership from the top down, as well as a clear lack of qualified staff handling day-to-day operations. Every aspect from cremation to obtaining pre-paid memorial service pamphlets, and the ever important process of getting the needed death certificates, all of which was pre-paid many years ago, did not go well. Although everything was pre-paid many years ago working with staff from VV Mortuary and Sunset Hills Mortuary has been an extremely negative experience. Abbreviated list of issues - Memorial service pamphlets had the wrong date of passing, as well as the wrong biblical verse, even though we had given them the information days before. Printed copies were corrected the day of the service, but we had to pick them up from Sunset Hills Mortuary which was nowhere near the Church where the services were held, and the number of pamphlets provided was less than we had ordered and already paid for. The Pre-paid engraving for closing date (date of death) is still not done and its now been two months since passing, yet we were told it would take no more than four weeks because the engraver comes out once a month. It's been two months and still not done. Never received a call about the status of the death certificates (which were also pre-paid many years ago), so after waiting several weeks we called Both VV Mortuary and Sunset Hills Mortuary. Our call was transferred to more than one person with the best answer we received was to give it at least another week. One week later more transferring of our follow-up call only to be told by the assistant director at VV Mortuary that we did not order any death certificates. Of course once the records were reviewed it clearly indicated that we ordered and paid for 10 death certificates but it wasn't properly noted on their end. Why did it take multiple calls and lead to so much mis-information given to us by both VV Mortuary and Sunset Hills? Not one aspect of the process went smoothly for us, and that should not have been the outcome considering everything was pre-paid well over 10 years ago. Our concerns with VV Mortuary and Sunset Hills Mortuary has nothing to do with money/cost of services, it has everything to do with extremely poor communications, what appears to be poorly trained staff, and probably the biggest disappointment would be dealing with their management, which was as bad, if not worst than, dealing with front line staff. Our experience with both VV Mortuary and Sunset Hills was frustrating throughout and based on our experience we could never recommend either facility. read more

The family was pleased with the service we were provided with from VVM. The persons that we dealt with were professional and courteous at all times. Our phone calls were all answered promptly and professionally. We were given a very good selection of options and were never pressured to upgrade. Since our family member would be interned in a National cemetery, the mortuary held our family member until the interment could be scheduled. They were recommended to us by the local hospital where our family member had been taken and we trusted the hospital personnel that it was a good business to deal with. I must say we were not disappointed. read more

I would of given zero stars. This place is shady and unprofessional. We had my grandmother transfered out of there. They kept telling us different prices which are very high 3,500 to cremate and no service. We were able to find the service for $590 at affordable cremation. Who by the way were super easy and nice. Anyway so this place kept giving us different quotes like it was a bargaining game talking them down to cheaper prices. Then the funeral director that was helping us decided to get sick and did not communicate with us for 4 days! Finally another person was able to get her case of families but had told us he wouldn't be able to help us until the next day since he had 2 other families ahead of us. So by that 5th day we finally got a final price from them.Then once my family had decided to move my grandmother from their care and wanted to know the charges that had added up there so we would know what we owed the man that was helping us got very rude and was upset why we would want to remove her and hung up on my aunt as she was telling him why and she still tried calling back several times and nobody would anwer the phone. So basically after everything was done and we had her removed it was on the 9th day! And they want to charge us for storage fees also on all those days when 5 of them they wouldn't even call us back since the lady was "sick". Awful experience at such a sad time for our family. I would never recommend going there. The facility where my grandmother was at has a contract with these people so beware do not send your loved ones to such a rude place. read more